34 Cowley Road ~ Oxford OX4 1HZ ~ tel: 01865 200678 ~ email: info@eau-de-vie.co.uk ~ web:
www.eau-de-vie.co.uk
Eau de Vie Front of House Role Outline
THE FRONT OF HOUSE TEAM AT EAU DE VIE
The front of house team at Eau de Vie play the central role in
the day to day running of our centre. Our team of friendly,
enthusiastic and highly efficient individuals feed in to the
warmth and successful running of our Health Centre.
THE ROLE
As a front of house team member, you provide the first port of
call for both our clients and for our team of practitioners.
You help us deliver a fantastic welcome to all of our clients,
look after our reception in a professional manner whilst
working to maintain a calm and welcoming atmosphere in the
centre. You also provide a friendly and efficient
administration service to our team of over thirty
practitioners.
Clients: Talking to clients about our broad range of
treatments and helping them choose the treatment to suit their
needs and specifically looking after clients coming to use the
floatation tank facilitating the smooth running of their
appointments. You will aim to achieve the highest levels of
customer care.
You should be able to communicate and engage clearly and
sensitively with each client. We aim to ensure that no
booking or accommodation is too much trouble and intuitively
and thoughtfully we provide a personal approach to caring for
each individual client, recognising their needs and
maintaining the ethos of eau de vie.
Practitioners: You are running the diary for our self-employed
practitioners, making bookings and taking payments from
clients for treatments and giving practitioners their takings
at the end of their day. You are responsible for taking rent
payments from practitioners and play a key role in looking
after and supporting our team of practitioners in sustaining
their busy and successful practices.
Shop: Informing people about our range of organic and very
carefully sourced shop products. You will be taking payments
for products, gift vouchers and floatation sessions and
competently complete daily cashing up duties at the end of a
day. You also ensure that our shop is kept well stocked and
beautifully presented.
Administration duties: Responding to client booking enquiries
and needs primarily alongside entering client details onto our
data base, keeping our forms well stocked, making up gift
vouchers, keeping business cards and leaflets well presented
and stocked up. You also work with our management team with a
variety of aspects affiliated with customer care, promotion
and advertising. You will be able to work within busy multitasking environments, the ability to think on their feet with
the capacity to remain calm and cheerful throughout.
The role is demanding and at peak times very busy. We expect
each team member to be flexible in the management of their
time and tasks – we always put our clients first, so admin
tasks should be appropriately prioritised.
Centre duties and role development: Most importantly you will
be maintaining a warm, welcoming and professional environment.
Whilst on reception you are responsible for the smooth running
of the centre.
The role has great scope to vary from day-to-day. It has the
potential to develop and become tailored to reflect your
identified strengths and enjoyments working within a small
business environment.
OUR PHILOSOPHY
We aim to provide an environment that will unite a sense of
community for those looking to live a healthy, happy and
responsible lifestyle, whilst up holding our responsibility of
using business practices that respect our earth and
environment.
At Eau de Vie, we are committed to providing the very best in
natural health care. We aim to provide the highest standards
of professional service in treating each individual’s needs.
We aim for each and every client to experience a warm,
friendly and peaceful atmosphere, every single time they
visit.
DETAILS
We are looking for a team member to join us for 18 hours per
week. We are looking for someone with skills in retail who
can support us in managing our shop.
The initial training wage for this role is £6.50 to increase
to £7.50 once the preliminary month of training has come to a
close. There is scope then for the wage to increase in
accordance with responsibilities and role development.