M
I C H A E L
J. A
L L E R U Z Z O
I have focused my career in Leadership Development. Be it as college professor, higher education administrator
or corporate trainer ~ a passion for teaching and learning has driven me as a dynamic, strategic professional.
PROFESSIONAL EXPERIENCE
Drexel University
2005 – Present
Philadelphia, PA
Adjunct Faculty Instructor
 Conduct management courses in LeBow College of Business (undergraduate and MBA level)
 Conduct management courses in Goodwin College of Professional Studies (onsite and online)
 Provide leadership for students on resume skills, professional development and employment search
 Coordinate with department administration on course syllabi and departmental policy
The Art Institute of Philadelphia
2006 – 2010
Philadelphia, PA
Director of Training and Development
 Developed college-wide training and development strategic plan, including budget responsibilities
 Maintained accurate and current training and development records for accrediting organizations
 Collaborated with Executive Committee leaders on employee succession planning strategies
 Developed / updated / conducted training courses in management and leadership development
 Mentored faculty members on instruction skills, technology skills and management skills
 Directed / conducted new employee orientation program for staff and faculty
 Directed corporate initiatives, including employee satisfaction surveys and electronic pay programs
 Communicated and marketed training and development programs to achieve employee engagement
 Chaired Training Advisory Board and Co-Chaired Faculty Promotion Committee
Mercyhurst College
2001 – 2005
Erie, PA
Faculty Instructor
 Developed and taught management curricula in Walker School of Business
 Advised students on class selection, resume skills, and employment opportunities
 Mentored new faculty on departmental policy, course curricula, and student advisement
 Consulted for companies on training programs, marketing plans, and operations management
 Chaired Sophomore Review committee to guide students in academic excellence
The Breakers
2000 – 2001
Palm Beach, FL
Analyst
 Developed and implemented restaurant customer relationship management program
 Directed human resources functions for restaurant reservations office team, including recruiting,
interviewing, hiring, training and employee relations
 Developed strong restaurant reservations office team to accomplish sales and service goals
 Increased revenues $40,000 via development of revenue management strategy
Pargo’s American Food and Spirits
1993 – 1997
Multiple locations
Corporate Trainer / Operations Manager
 Increased revenues 70% through market analyses and marketing strategy implementation
 Developed marketing partnership with local businesses to increase revenues
 Designed and implemented training programs for all employee positions
 Built focused team through interviewing, hiring, training and leadership of newly hired staff
 Developed staff into shift leaders and key personnel
 Reduced loss 83% through process reengineering and attention to operational waste
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M
J. A
I C H A E L
L L E R U Z Z O
EDUCATION
Cornell University
Ithaca, NY
School of Hotel Administration
Master of Management ~ 2000
West Virginia University
Morgantown, WV
College of Business and Economics
Bachelor of Science, Business Administration ~ 1993
COURSE PREPARATIONS
At Drexel University, I teach undergraduate and graduate courses in management, on campus and online. At
The Art Institute, I conduct leadership courses for staff and instruction methodology courses for faculty. At
Mercyhurst College, my focus was teaching undergraduate courses in the management discipline.
Drexel University
 Leading Effective Organizations – MBA course – onsite and online
 Leadership and Professional Development – MBA course – onsite and online
 Customer Service – onsite and online
 Human Resource Management
 Organizational Behavior
 Strategic Human Resources – MBA course
The Art Institute of Philadelphia
 Understanding Your Management Style
 Listening Styles
 Managing Service Excellence
 Building Team Consensus and Synergy
 Classroom Management
 Understanding Students with Disabilities
 Using Technology in the Classroom
 Instructional Strategies for Student Success
 Student Learning Styles
Mercyhurst College
 Leadership in Organizations
 Principles of Management
 Management of Human Resources
 Applied Service Methodology
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M
I C H A E L
J. A
L L E R U Z Z O
CONSULTING CLIENTS
Throughout my education and professional career, I have consulted for clients on operations management,
customer service, and project management. In this capacity, I have written client proposals and contracts,
conducted program presentations and trained and coached client management and staff personnel.
Below is a sample of my clients.
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Erie Center on Health and Aging
Restaurant E-cademy
The Erie Club
The Wine School of Philadelphia
Molly Brannigans Traditional Irish Pub and Restaurant
Brick House Coffee
Scott Enterprises
Pargo’s American Food and Spirits
Maxie’s Supper Club and Restaurant
Community College of Philadelphia
FACULTY SERVICE ~ MERCYHURST COLLEGE
As a full-time faculty member at Mercyhurst College, service was a central aspect of the college’s culture. I
repeatedly capitalized on leadership opportunities outside of the classroom, which gave me the opportunity
to develop my professional skill set within my department, the college and the surrounding community.
Department Service
 Faculty Chair, Sophomore Review Committee
 Faculty Sponsor, National Restaurant Association Show – Chicago
 Faculty Sponsor, American Hotel and Lodging Show – New York
College Service
 Faculty Sponsor, Alumni on Campus Day
 Co-Chair, Grotto Open Golf Tournament
 Faculty Sponsor, Mercyhurst College Open House
Committee Service
 Secretary, Faculty Handbook Committee
 Faculty Chair, Library Committee
Community Service
 Advisory Board Member, Mercy Center for Women
 Advisory Board Member, Gannondale
 Consultant, Erie City Mission
 Consultant, Hispanic American Council
 Faculty Project Leader, SafeNet
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