Ian Scott Murray
10C Glossop Road, South Croydon, CR2 0PU
Tel : 07540 051 334
Email : ian.scott.murray@gmail.com
PROFILE:
A dynamic, resourceful and proactive Project Manager with 15 years of experience delivering data
centre, network and IT projects. Strong leadership skills and excels in securing buy in and managing
relationships with internal and external stakeholders. Creative problem solving abilities assimilates
data and information easily with proven track record of producing results and delivering to time, cost
and scope.
KEY SKILLS / EXPERTISE:
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Powerful project planning and implementation skills, delivery focused.
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Full project lifecycle, configuration management and change management.
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ITIL Service Management process design and implementation.
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Mainframe, x86, LAN, WAN, IP and MPLS infrastructure services, migrations and ceases.
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Data Centre design, installation, consolidation and migration.
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Managed matrix, local, global and virtual project teams.
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Strong project and process documentation and reporting skills.
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Exceptional stakeholder, people and relationship management.
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Delivers to deadlines and targets working under pressure.
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Excellent communication and negotiation skills.
MAJOR ACHIEVEMENTS:
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Managed test approach, schedule and key governance deliverables for the successful
migration and the testing of Lloyds Banking mainframe to a new data centre. Led wellness
testing on multiple migration weekends to support application and system migrations.
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Delivered end to end infrastructure supporting two separate implementations of Microsoft
Dynamics CRM for 7 500 users. Deployed 64 blade servers and 80 virtual servers across test
and production data centres to enable the business to test and deploy customised CRM code
for front line users which enabled benefits realisation and supported a £30 million business
case.
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Managed design, review and implementation of a new Capacity Management Process for BP.
Delivered capacity plans for 28 key applications and identified $0.5 million on costs savings
by recovering over allocated capacity.
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Implemented Linux HP blade and server cluster, SAN and LAN Proximity Hosting solution for
Liquidity Hub in Geneva and London. Managed on and offshore teams to install, configure,
test and handover into production. Delivered new Multilateral Trading Facility / Financial
Exchange for financial services market.
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Directed programme management of IP Secure / SSL VPN network migration of 120 sites
and multiple users. Used strong leadership and communication skills to resolve customer
concerns over project delivery. Met project milestones.
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VALUE TO AN ORGANISATION:
Lloyds Banking Group
Contractor
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PROGRAMME MANAGER
OCT2 2011 – MARCH 2014
Managed 30 indirect and 5 direct project resources over seven discrete projects with
responsibility for a £4.5 million budget.
Developed offshore project team integration with onshore clients, delivering projects to a high
standard through clear role definition and empowerment of staff.
Successfully maintained budgets to actual spend variance of under 5% across the
programme over a 28 month period.
Implemented a high level estimation process supporting business case submissions to
minimise time to deployment and enabled business benefits to be met.
Engaged directly with the business change manager to scope, estimate and plan project
deliverables within agreed time, cost and quality constraints.
Reported milestone achievements as well as risk and issue management to key stakeholders
in regular governance forums and management boards.
Resolved project conflicts through careful dependency management and escalations to senior
stakeholders as and when required.
Established communication plans for all projects to enable information flow between all levels
of management and stakeholders.
Delivered full project documentation sets to enable SoX compliance on strategic projects.
Set and modelled high standards of behaviour for the project team, led by example.
Controlled quality of project deliverables through careful review and clear documentation of
quality standards when engaging with external and internal suppliers.
Created and managed project schedules to ensure that key milestones were met.
Resolved resourcing conflicts on matrix managed teams by negotiation with resource
managers and other project managers using leadership and influencing skills.
BP
Contractor (4 Renewals)
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APR 2014 – SEP 2014
Ensured testing meets the Bank’s current testing standards defined by Quality Assurance.
Contributed specific testing milestones to the wave project plan to meet programme goals.
Liaised with the wave manager to ensure appropriate test milestones are identified,
documented, agreed and executed.
Managed the testing resources required for the migrations over multiple weekends.
Provided testing quality assurance to ensure test scripts are fit for purpose with regards to
test risk and in line with the agreed test approach.
Scheduled and lead test definition workshops with application development teams to define
key tests and application health checks.
Gathered test requirements based on the risk based approach and best practice.
Produced the end to end wave test plan and schedule.
Managed the creation of all test cases, procedures and scripts, using Quality Centre where
required for business checkout.
Managed and reported on the execution of all testing during migration weekends.
Supported governance gateways and deliverables for test artefacts to meet programme
gateways.
RBS Group
Contractor (5 Renewals)
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QA TEST MANAGER - MAINFRAME
PROJECT MANAGER
APRIL 2010 - SEP 2011
Managed multiple project teams with responsibility for $4 million budget.
Directed design, development and implementation of a Capacity Management process.
Successfully delivered capacity plans for 28 key applications which included SAP systems.
Controlled build of an Event Monitoring dash board using Business Availability Centre SaaS.
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Supervised development a framework for service monitoring to leverage BAC SaaS and
improve application monitoring for End Users.
Co-ordinated the creation of a Configuration Management policy and associated training pack
to deliver a framework for process compliance measurements.
Managed CMDB data cleanse drive to improve Incident resolution time and assist Change
Management risk and impact analysis by cleaning up data for specific fields.
Created a process analysis and development framework for reviewing and improving service
management processes and embedding Continual Service Improvement review cycles.
Delivered an improvement initiative for Global Backups that repaired communications
between operations teams and facilitated a better way to work.
Initiated the creation of a cross functional working group to design, develop and implement a
common methodology for creating Business Service Maps that would support faster Incident
resolution times.
JAN 2010 – MAR 2010
SABBATICAL
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Certified in data centre design whilst developing a project management service offering for
the contract market.
BT RADIANZ
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MAY 2007 - DEC 2009
Managed US$22 500 000 data centre / hosting / proximity programme portfolio.
Delivered multi-vendor server, LAN, WAN, SAN, colocate and fully managed infrastructure
solutions for customers in the banking and financial services industry.
End to end project management of global, complex, fully managed hosting customer
installations in BT and third party data centres in UK, USA and Europe.
Management of third party service integrators during hosting project deployment.
Strong customer facing role reporting project progress to stakeholders at board level within
the financial services and investment banking industry.
Scoped, managed and controlled individual project budgets of up to $1.8 million.
Successfully managed multinational projects for global customer WAN installations,
migrations and consolidations in UK, Europe and Asia.
Planned, ordered and delivered 324 carrier circuits and associated WAN equipment (routers
and switches) into customer sites using 3rd party field engineers.
Delivered monthly project revenue forecast and budget reports to senior management and
stakeholders. Met project revenue targets month on month.
Created new project and process documentation to support implementations in hosting
centres. Increased right first time delivery by 25%.
Utilised configuration and change management processes to deliver project scope changes
as requested by internal and external stakeholders.
VERIZON BUSINESS
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SENIOR PROJECT MANAGER
DATA CENTRE MANAGER
JUNE 2000 – DEC 2006
Controlled 22 800 sq ft / 1196 racks of data centre real estate across multiple facilities.
Utilised local and 3rd party data centre staff to deliver 24x7 remote / smart-hands capabilities
for global customer base. Maintained 15 minute response time against 2 hour SLA.
Managed internal and external OLA and SLA delivering 99.98% data centre uptime.
Oversaw data centre UPS, HVAC, power and cooling build outs and upgrades for new and
existing facilities. Met growing customer demand.
Project managed 126 customer implementations including bespoke cage areas, LAN, WAN
and installation of multivendor server and SAN hardware.
Effectively managed third party copper and fibre circuit delivery and cross connect to
customer areas in the data centre.
Contributed to sales technical Requests For Proposal on customer bids including 150+ tours
of the data centre for potential customers to show power, cooling and security features.
Controlled all managed cabling infrastructure for data, voice, LAN, WAN and Internet within
the data centre space.
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OTHER WORK EXPERIENCE:
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Data Centre Supervisor, Verizon Business, 1999 – 2000
Data Centre Technician, Verizon Business, 1999
IT Contractor, NHS Riverside Trust, 1999
Assistant Accountant, Davis Granite (Pvt) Ltd, 1997 – 1999
Auditor, Price Waterhouse Coopers, 1994 - 1997
QUALIFICATIONS / EDUCATION
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Agile PM Practitioner
Management of Risk Foundation
Managing Successful Programmes
Foundation
ITIL Expert (2011)
Prince 2 Practitioner
ADDITIONAL INFORMATION
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Nationality: British
Driving Licence: Full
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Open University Management Certificate
Certified Data Centre Design (CDCD™)
Cisco Certified Network Associate
Cisco Certified Design Associate
Microsoft Certified Professional
CompTIA A+