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Satpal Chouhan
CURRENT LOCATION
- 254/c Munirka New Delhi
- satpal.chouhan@aol.com
EMAIL ID
Cell No.
:
+91-8527258402/ 9599033093
Objective
To work in a globally competitive
environment on challenging assignments
that shall yield the twin benefits of job
satisfaction and a steady-paced
professional growth.
Certification Completed
6 week Industrial Training at Appin Technology Lab.
IT SECURITY & ETHICAL HACKING:
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Area of Interest:
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351/4 Loco Colony Civil lines,
Jabalpur Madhya Pradesh
482001
System Administration / Server
Support.
Desktop / Technical / Customer
Support.
Skill Sets
Learnt how to secure desktop, web data from any unauthorized
attack. Providing security with many techniques to the user
Also learnt various hacking techniques.
Academic Records
Certificate/
College / University Name
Degree
Year Of
Passing
% / CGPA
Packages Known
 MS Office
MBA
Sikkim Manipal University
Pursuing
BE
VITS Jabalpur
2012
Pursuing
 Adobe Photo shop
Operating System
 Win2003
Madhya Pradesh
 Win9x
 Win XP
Gitanjali Higher Secondary School,
SSC/12th
Jabalpur, M.P
 Win Vista.
Soft Skill
* Ability to learn and implement new
technologies.
* Self motivated and dedicated with
positive attitude.
* Ability to cooperate with others in a
team environment.
* Ability to work hard to meet to
deadlines.
* Effective written and oral
communication skills.
Date of Birth
11th of September 1988
2008
Course
Completed
70.2%
Technical Skills
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Basic knowledge in assembling PC’s with various brands of
hardware components
Operating systems:
Windows Vista, Win XP, Win 2003
Package installation known:
MS Office 2000MS Office XPMS
Office 2003MS Office 2007
Installation and configuration of operating systems like, Windows
Vista Windows XP, Windows server 2003
Installation of patches, various applications & service pack
Installation of antivirus and updating the same
Installation of printers and scanners
Installing and configuring network printers and scanners
User creation and configuration
Knowledge in performing backup and restore
Installation of packages and software like, MS Office 2000, XP,
2003, 2007 Acrobat Photoshop CorelDraw, Tally, AutoCAD
Basic knowledge in Outlook express and MS Office outlook.
WORK EXPERIENCE
Synopsis
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Experience in Software support, customer Service & Client Interactions with 1 and Half years of hands-on experience in US
healthcare service from the total 3+ years of experience, where responsibilities included as the primary support contact for
all Support Clients, responding to Client questions via both email and telephone and analyze problems, recommend solutions
and initiate corrective actions.
A result oriented professional with 2+ years of hands on technical experience in leading US Healthcare revenue cycle
management (RCM) and electronic medical record (EMR) company.
Currently associated with MDEVERYWHERE India PVT LTD as Application Support Analyst- Product Support.
Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service
related critical issues.
Complete understanding of Medical billing cycle of US Healthcare and success in Medical billing software support to clients.
Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with
peers and competitors.
An innovative leader possessing excellent presentation, organizational, team building skills; strong analytical mind-set.
Experiences
MDEverywhere India PVT LTD (Noida, India)
Application Support Analyst – Product Support
Job description
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April ‘2014 to till date
Client Support: Act as the primary support contact for all Imagine Clients, responding to Client questions via both email
and telephone. Analyze problems, recommend solutions and initiate corrective actions. Exercise sound judgment while
problem solving Client.
Track Client Issues: Generate a “Case” in Salesforce for all issues raised by Clients. This is a PSA’s primary task, and is
essential for gathering metrics that will lead to ongoing success.
Troubleshoot Applications: Troubleshoot application and data related errors. In conjunction with Users, isolate
problems, determine solution or alternatives, and develop and implement resolutions in a timely manner.
Research and Development: Provide support, training and consulting as needed for client’s functionality. Work closely
with the MDe Development team to ensure products are properly developed, tested and implemented.
System Testing: Conduct occasional testing of programs and systems. Construct sample data to test programs and probe
for systems failures.
Stay Trained: Keep abreast of enhancements, new applications and system developments. Maintain high level of
expertise on System products by working closely with development, design, project management and QA teams..
Achievements
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Successfully completed the Process Knowledge Assessment training program run MDe University.
Project
MDeverywhere offers a leading revenue cycle management (RCM) and electronic medical record (EMR) solution including
credentialing services for physicians. Our unique RCM solution includes purpose-built, cloud-based practice management
software, coding rules engines, contract monitoring tools and full-scope claims management and back-office services. A fully
integrated, user friendly, Meaningful Use Stage 2 certified EMR ensures our clients will be fully compliant with regulations. Our
single source solution is proven to streamline workflow, decrease denials and increase revenue.
Experiences
Fortis Memorial Research Institute (Gurgaon, India)
August ‘2013 to April 2014
Patient care services - Operations
Job description
 Handling external and internal calls of patient’s queries.
 Ensuring the patients requirements are met in terms of Quality and timely response to the Customers Queries and
Complaints.
 Promptly handled Web queries/complaints by patients.
 Responsible for monthly target of SLA, SDR, Repeat SR, Login Hrs and Quality.
 Looking after the daily Revenue and Inbound MIS.
 Analyzing the agent wise daily Performance i.e. SR closure and Calls.
 Planning and execution of performances for call center executives on monthly basis.
 Responsible for monthly R&R and activities for call center executives.
 Motivating the Team and making sure that the Team should complete and adhere to their KRAs/KPIs.
Achievements
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Successfully completed the FOR-WAYS training program run by Fortis healthcare.
Successfully cleared White Belt test under FORTIS Ambassador Program.
Project
Fortis Memorial Research Institute is a multi-super specialty, quaternary care hospital with an enviable faculty, reputed clinicians,
including super- sub- specialties and specialty nurses, supported by cutting – edge technology. A premium referral hospital, it
endeavors to be the ‘Mecca Health Care’ for Asia Pacific and beyond. Set on spacious 11- acre campus with 1000 beds, this ‘Next
Generation Hospital’.
Experiences
SPANCO BPO Services Ltd. (Gurgaon, India)
July ‘2012 to July ‘2013
Sr. Associate - Operations
Job description
 Team Handling – Team responsibility of managing the breaks, briefings, swapping shifts and other agent queries.
 Ensuring the client requirements are met in terms of Quality and timely response to the Customers Queries and
Complaints.
 Promptly handled Team related queries/complaints by adhering to the organizational goals.
 Motivating the Team and making sure that the Team should complete and adhere to their KRAs/KPIs.
Achievements
 Got rewarded thrice during the sort span of 1 years in the company – Joined Company as an Executive – My first
Company.
 Leading & Mentoring the Pilot Max Process batch where collected various appreciation letters from the Process Head and
the Top Management.
 Successfully completed the Company’s training programs run by the Max Healthcare Saket.
 Responsibilities as Floor supervisor within 6month of tenures.
 Successfully implemented many procedures in the process – Remarks/Notes draft and summarization of customer
complaints was appreciated by the management and clients.
Project
Max Healthcare is one of the leading chains of hospitals in India. With over 12 hospitals in Delhi-NCR, Punjab and Uttarakhand &
with the most advanced technology and the state-of-the-art infrastructure making Max Healthcare one of the best hospitals in
India.
PERSONAL INFORMATION
NAME
FATHER’S NAME
SEX
NATIONALITY
LANGUAGE’S
MARITAL STATUS
OBTAINED CTC
- Satpal Chouhan
- Ahibaran Singh
- Male
- Indian
- English, Hindi
- Married
- 2.85 LACK PER ANUM
Declaration
I hereby declare that the above information is true to best of my knowledge.
Satpal Chouhan
#8527258402