Hong Kong Sheng Kung Hui Welfare Council
Human Care Enterprise Network (HeCAN) including Human Resource
Management System, Finance System, Business Performance
Management System and Knowledge Management System
Project Objectives
 The HeCAN System is a part of the whole Business Improvement Project which
includes IT-related and non-IT-related aspects. In the project, four Perspectives
are identified, namely service objectives, human resource objectives, financial
objectives and internal process objectives. To meet the internal process
objectives, HeCAN aims to maximize flexibility of resource utilization, and
enhance efficiency of internal processes, to strengthen responsiveness towards
community needs, and ensure quality of service provision, so as to create a
win-win situation for all stakeholders.
Brief Description of the Project
 Based on the four objectives aforementioned, the Human Enterprise Care
Network (HeCAN) system is developed to meet the demand of both
administrative and service needs. The system consists of human resource
management system, finance system, business performance management system
and knowledge management system. It streamlines daily operation such as
leave application and the submission of the statistics in accordance with Funding
and Service Agreement (FSA). Furthermore, knowledge can be shared amongst
colleagues and management can review the information across centres.
Project Implementation Period
October 2002 to September 2004
Total Cost of the Project
HK$4,273,958
Challenges Encountered
 Change management is essential throughout the project, ranging from vendor
management to colleagues’ adjustment. Despite not supported by the business
improvement project, plenty of training sessions have to be provided for staff.
A designated team is required to monitor the whole progress.
Benefits Gained
 This project strengthens the Council and its service units’ responsiveness to
community needs. Financial information are consolidated and reported quickly.
Staff can check their leave balance themselves on web.
Side-by-side
comparison of the output/outcome standard of similar service nature can be
analyzed. The system is integrated and the information between Operations is
streamlined. Overall, this system maximizes the flexibility of resource
utilization, and enhances efficiency of internal processes, strengthens
responsiveness towards community needs, and ensures quality of service
provision, so as to create a win-win situation for all stakeholders.
Contact person for sharing of application
 Name :
Danny Chow
 E-mail address :
dchow@skhwc.org.hk
 Telephone number: 2533 1261
* The information in this document is provided by the Agency and is for reference
only.