Job Title:
Reporting to:
Direct Reports:
ICT Administrator
IT Manager
None
JOB DESCRIPTION
The ICT Administrator will be responsible for providing IT support to MJ Quinn
staff, working in conjunction with the IT and Asset team members. The role will
configure and support the company assets, whilst maintaining accurate Asset
tracking databases.
Internal training will be provided for company bespoke software as appropriate
with the position.
Assets refers to all company mobile assets and accessories which includes but is
not limited to Mobile handsets and tablets, Tariffs, Licenses, Laptops.
Your responsibilities will include;
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Provide general IT Technical Support to users and devices
Liaise with other MJQuinn IT Staff members where general user support
issues affect the larger corporate services
Work with and Assist the Asset and IT team
KEY TASKS/MAIN DUTIES
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Provide general ICT user support to MJQuinn office based staff –
including peripheral support such as printers, and basic application user
support including MS Office and Sage applications
Hardware support, configuration and deployment – including
Smartphones, Tablets, printers and Computers
Basic Server Administration – including Active Directory
Remote Access support to staff members
Voice and Data patch management – including VOIP Phones
Travel to MJQuinn Offices when the need requires
Advise the company on IT best practices and future trends relating to IT
purchases
Maintain an accurate and up to date company Asset Inventory utilizing
Microsoft Dynamics CRM and Microsoft SharePoint
Liaise directly with end users with support enquires
To liaise with external agencies and service providers with regards to
Technical Support queries, device configuration and to arrange returns
under equipment warranties
MJ Quinn Integrated Services Ltd | Issue date October 2014
1
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Communicate updates to the business where asset developments effect
the larger corporate services
Setup of Telecommunication and IT assets to within agreed deadlines
First point of contact for engineer and staff support with mobile devices
Arrange for Recycling of corporate assets to regulatory standards and
document safe disposal
Employment Specific:
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Produce all work in line with M J Quinn Integrated Services Ltd’s Quality
Standards and use best practice methods.
To comply with M J Quinn Integrated Services Ltd’s company Handbook,
Policies and Procedures.
To maintain confidentiality on all the information and data stored on the
Association’s ICT equipment
To undertake additional ad hoc duties under the direction of line manager
in line with the needs of the business
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MJ Quinn Integrated Services Ltd | Issue date October 2014
2
Person Specification
Criteria
Qualifications/Training
Experience/Knowledge/Skills
Personal Qualities
Commitment
Essential
 MCP Window 7 or equivalent
 At least 1 years IT support experience
 Windows Vista or 7
 Basic understanding of Active Directory
 Basic understanding of Computer hardware &
software configuration
 Windows Server 2008R2
 Data / Voice Patching, including VOIP Phones
 MS Office (2010, 2013 preferred)
 Configuring and deployment mobile assets
 Maintaining company asset inventories configuring
and deployment of mobile assets
 Strong communication skills
 Pro-active
 Confident
 Self-motivated with a positive approach.
 Desire to learn and improve knowledge and skills
 Eager to provide a professional customer support
experience
 Problem solving skills
 Good organisational skills
 Good time keeping
 To the Company and its values
 To being part of the team and achieving its goals
 To providing a professional high quality service
MJ Quinn Integrated Services Ltd | Issue date October 2014
3
Desirable
 MS Dynamics - CRM
 Sage 200 / 2012
 Exchange 2007 / 2010
 NAS storage
 VOIP
 MS Dynamics – CRM
 Hardware support, configuration
and deployment – including
Smartphones, Tablets, Printers,
Computers, iPhone / Smartphones
 Working within a fast paced
environment