Crisis Responder Manual
Version 5.1 / 2014-03-19
This manual is made possible by a generous grant from the World Heritage Foundation –
Prechter Family Fund, a philanthropic entity dedicated to helping make a difference, primarily in
the areas of health and education.
© This manual is not a legal document nor is it meant to provide recommendations on treatment, diagnosis or
other medical/psychiatric advice; it is for informational purposes only. It contains guiding input for consideration
based on general experiences that may not be applicable in all situations or circumstances. NAMI Washtenaw
County does not assume any responsibility for actions or results in private interactions with service providers. If
you find this manual and associated training useful, please consider making a donation to NAMI Washtenaw
County so we can keep improving it.
TABLE OF CONTENTS
DEDICATION & INTRODUCTION ............................................................................................. 3
ABOUT THIS MANUAL .............................................................................................................. 6
HOW TO HANDLE CRISIS CALLS ............................................................................................ 7
MORE TIPS ON HANDLING CRISIS CALLS ............................................................................. 8
RESPONDING TO EMAILS ....................................................................................................... 9
IMPORTANT CRISIS CONTACT INFORMATION ....................................................................10
CRISIS HOTLINES ...................................................................................................................13
SELECTED COMMUNITY SERVICE PROVIDERS ..................................................................15
ADDITIONAL COMMUNITY SERVICE PROVIDERS ...............................................................17
FINDING A PSYCHIATRIST .....................................................................................................27
LAWYERS ................................................................................................................................28
LEGAL SERVICES ...................................................................................................................30
WORKING WITH THE COURTS ..............................................................................................33
COURTS...................................................................................................................................34
EMPLOYMENT HELP...............................................................................................................35
SOCIAL SECURITY ASSISTANCE ..........................................................................................36
FISCAL INTERMEDIARY .........................................................................................................38
RECOVERY RESOURCES WEBSITES ...................................................................................39
SUBSTANCE ABUSE SUPPORT SERVICES ..........................................................................41
HOUSING RESOURCES ..........................................................................................................42
HOSPITALS AND CLINICS ......................................................................................................50
APPEAL AND GRIEVANCE PROCESS WITH HOSPITALS AND INSURANCE COMPANIES 52
MEDICAL NECESSITY LANGUAGE ........................................................................................53
CHILDREN AND ADOLESCENTS ............................................................................................54
ADVOCACY ..............................................................................................................................58
DAILY LIVING ACTIVITIES TOOL ............................................................................................59
DEPRESSION AND BI-POLAR DISORDER SUPPORT ALLIANCE - DBSA ............................60
FREQUENTLY ASKED QUESTIONS .......................................................................................61
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DEDICATION & INTRODUCTION
Dedication
This manual is dedicated to Barbara Higman, the long-serving and caring Office
Manager for NAMI Washtenaw County. It is also dedicated to all the volunteers in our
community who handle crisis calls. Special thanks to Ann Hendrick, Bob Nassauer,
Shannon Hillyard, Patricia Doyle, and Rachel Luchs.
Introduction
Thank you for volunteering to handle mental health crisis calls.
There is great need in our community to help people in crisis navigate the fragmented
health care system. The purpose of this manual is to provide information on how to
handle crisis calls effectively and to provide you with a comprehensive compendium of
information and resources that you can use when handling crisis calls.
NAMI’s Mission
The National Alliance on Mental Illness Washtenaw County (NAMI WC) is a nonprofit
501(c) 3 organization and a local affiliate of NAMI National and NAMI Michigan. Our
mission is to:

SUPPORT those who are living with mental illness, their families and friends.

EDUCATE people in the community about serious brain disorders and available
resources.

ADVOCATE for optimal treatment, rehabilitation services, desirable living situations
and meaningful work for all individuals coping with mental illness.

ERADICATE the stigma and discrimination by encouraging openness and by
stressing that these brain disorders are biological in nature and that adequate
treatment and social support guides recovery.
Our stories are powerful.
Please go to namiwc.org for more information and a copy of our most recent annual
report.
Important: The Family-to-Family 12-week education class is now part of the evidencebased registry and serves as perhaps the most powerful thing we do. It is highly
recommend that in all call and email correspondence you should consider
recommending this course when appropriate.
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NAMI Support Groups
For the latest information on support groups please go to our most current newsletter,
or our namiwc.org, or contact our office.
NAMI Washtenaw Country offers four support groups:
1. Youth Support Group (tweens, teens and young adults with brain disorders
regardless of specific diagnosis).
2. Youth Loved Ones (tweens, teens, and young adults who have a loved one with
a brain disorder).
3. Adult Support Group (adults with brain disorders regardless of a specific
diagnosis).
4. Adult Loved Ones (adults who have a loved one with a brain disorder).
All groups meet the 3rd Wednesday of the month, 7-8:15 P.M. St. Clare’s Episcopal
Church/Temple Beth Emeth 2309 Packard, Ann Arbor.
For more information please contact the NAMI WC office- 734-994-6611 or go
to namiwc.org
DBT in Michigan
http://www.dbtcentermi.org/
Subject: DC support groups
http://www.depressioncenter.org/patients-visitors/workshops-and-groups/depressionand-bipolar/
For information on signing up for the Affordable Care Act go to:

www.healthcare.gov

For more information on agents, brokers, navigators, and counselors, contact NAMI
WC at 734-994-6611

NAMI national’s website:
http://www.nami.org/Template.cfm?Section=Health_Care_Reform

Kaiser Family Foundation: www.kff.org

AARP: http://healthlawanswers.aarp.org/?cmp=RDRCTHLA_JUN13_013?intcmp=AE-QKTK-TOOL-HLA
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Additional Training Support from NAMI National Center for Excellence
The NAMI National Helpline is an excellent resource. The following can be found on
their website:

NAMI Helpline Training Manual

NAMI Helpline Orientation Packet

Introduction to NAMI PowerPoint Presentation

Introduction to the NAMI Helpline PowerPoint Presentation

Introduction to NAMI Programs PowerPoint Presentation
To access this information go to:
http://nami.org/Content/NavigationMenu/NAMI_Center_for_Excellence/Tools_for_Excell
ence/NAMI_Helpline_Training_Materials.htm
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ABOUT THIS MANUAL
Please note all information included is subject to change. Updates will
be made as frequently as necessary.
Refer to namiwc.org for the latest version of this manual.
This manual contains hyperlinks. Please also note that most of the community
resources information is in the hard copy pamphlets and booklets included with this
manual. The resources and information provided in this manual is intended to
supplement what is not in the hard copy, e.g., listing of lawyers. However, there may be
some overlap. This manual has been created in Word and is available electronically so
making updates and personal notes are relatively easy to perform.
We welcome all feedback and corrections to this manual so that it can be as accurate
and current as possible. Should you have a suggestion or correction, please email Bob
(email listed below) and include “Crisis Manual Edit” in the Subject Line.
Listing of hard copy resources included with this manual

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A Resource Guide for Families Dealing with Mental Illness
Peace of Mind Series - 11 Brochures
Community Mental Health Partnership of Southeastern Michigan Guide to Services
Ann Arbor/Ypsilanti Street Survival Guide – from the Project Outreach Team (PORT)
Various brochures, e.g., NAMI WC Fall 2013 Programs, NAMI WC Fall 2013
Support Groups, Family-to-Family, Parents and Teachers as Allies Monograph
Call Log Sheets
Beyond Psychotropics: A Practical Introduction to Non-Drug Therapies and
Wellness Basics for the Treatment of Adult Mental Illness –
http://goo.gl/NFpHI8
 WCHO Independent Facilitation Brochure
 Navigating the Mental Health System – a Process Flowchart
Note that much of this information can also be found at http://www.namiwc.org/
If you have questions or comments please contact:


NAMI WC Office: 734-994-6611
Bob Nassauer, Board Secretary – bobnassauer@aol.com
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HOW TO HANDLE CRISIS CALLS
The goal of handling crisis calls is to provide empathy and information. NAMI WC is
not a service provider organization. We provide education, support and advocacy so it is
important to not make judgments regarding diagnosis, specific recommendations
regarding treatments and so forth.
A crisis is unique to the person experiencing it. What may seem like a crisis to one
person may not seem like a crisis to you or another person. The goal is to listen nonjudgmentally and then make suggestions as you think will be appropriate and helpful.
If at any time you have a question or a concern about how to handle a particular call
please contact someone at NAMI WC and/or other crisis call volunteers. You are not
expected to know all the answers. It is a good idea to tell the caller that you will check
into the question and get back to them. When the call is complex it is important and
helpful to involve other volunteers or NAMI board members.
Where to Begin



Tell your name: Also include what you do, e.g., “I am office manager/parent
volunteer.”
Take a deep breath and be prepared to listen patiently. In the midst of a crisis
the person wants to be heard, understood, validated and valued as a human being.
Sometimes, this is the most important thing you can do to be helpful.
Use QLC: Question, Listen, and Confirm active listening skills: Ask short clear
questions, listen with empathy and regularly paraphrase (confirm to make sure there
is clear communication and that the person feels listened to.)
Things to Remember
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Be sure to maintain confidentiality and only share information with others after
receiving permission.
Gather information before providing information. Unless the request is very
straight-forward, you should seek to know as much as possible to provide them with
the best answer as possible.
Try to remain objective; there are often two sides to the story.
Do not give specific medical advice or judgments regarding diagnosis, specific
recommendations regarding treatments.
If at any point during a crisis call you feel the individual is in danger contact
community mental health (ACCESS: 211 or 734.544.3050 or 1.800.440.7548) or the
police (911).
Document the call – see contact log (We report calls to our main funder, WCHO
and keep a log so we can provide periodic updates on important issues to our board
and to community service providers.).
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MORE TIPS ON HANDLING CRISIS CALLS
1. Set a calming tone for the call: The severity of the crisis is based on that person’s
perception of the situation. Because these situations are very stressful to the
individual and their families and/or loved ones, focus on staying calm to prevent
escalation of the situation or the emotions involved.
2. Create a connection with the caller: One way to do this is to try and match your
voice inflection and pacing to that of the caller. Sometimes slowing it down can be
helpful to communication.
3. Speak slowly, clearly and distinctly: If the caller is distressed or in a crisis, it is
often difficult for them to understand unless you are clear.
4. Reflect back: In an authentic manner, respond to what you are hearing e.g., “It
seems you are very worried” or “It sounds very frustrating.” Reflecting can help
make sense out of the confusion and adds to the rapport.
5. Make authentic, positive, and affirming comments: In addition to the positive
comments, consider complimenting the person on the efforts they are making to get
through the crisis. Positive feedback is more helpful than criticism in a crisis.
6. Do not make promises or assurances that can’t be fulfilled: Never make light of
the seriousness of the situation. Saying something like, “I am sure it will work out
fine’ can backfire. Give the person a sense that there is some hope.
7. Maintain appropriate boundaries: Do not over-commit what you can and will do to
help. Do not divulge too much of your own personal information (But it may be
appropriate to tell the caller that you live with or live in support of.) nor probe too
deeply into the person’s personal situation. Boundary issues can be complex and as
a general rule it is best to treat the person in a professional – not personal – manner.
In some situations you may have to set limits. If and when you do so, briefly explain
why you are doing this and be firm about it.
8. Take care of yourself: If you find that you are getting stressed out handling crisis
calls it is recommended that you take a break from doing it. Know your own
limitations and practice healthy self-care.
9. Following Up: If your follow up work on a crisis call involves contacting local service
providers it is best to establish, build, and maintain a collaborative relationship. If
and when possible it is recommended that you visit local service providers to learn
more about what they do and to create a positive working relationship.
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RESPONDING TO EMAILS
Read the entire email carefully. Avoid formulating a response before reading the
entire email. As you read the entire text, other insights may come to mind that will make
it much easier to provide a truly constructive response
Consider the questions or concerns that are both expressed and implied. At times,
people may be very direct in what they want to say, while at other times their words may
hint at additional concerns. Make a list of what should be directly addressed and what
issues may need further clarification before you are able to provide answers
Acknowledge the email as quickly as possible. Personally acknowledge that you
received the email. If it will take time to gather the information necessary to adequately
respond to their questions, inform them that you received the email and are working to
answer their questions thoroughly. Make sure the person knows when they can expect
a reply; be sure it is within a reasonable timeframe.
Address each topic mentioned in the email. An easy way is to respond to each point
in the same order as listed in the original email. This will often make it easier for the
caller to quickly relate the responses to his or her comments, since the flow of answers
is in sync with the arrangement of the customer's text.
Ask clarifying questions. Should any comment expressed be unclear in some
manner, pose questions designed to obtain more detail. Avoid phrasing your questions
so that simple yes or no responses are possible. Ideally, you want them to provide
enough detail in return for you to fully address any remaining issues that person might
have.
Offer solutions. Even if the person wants or needs something that cannot be done,
respond as positively as possible. Include what solutions are available to address the
underlying issue.
Thank the person for the email and its contents. When someone takes the time to
send an email, it means he or she is giving you the opportunity to help them overcome
obstacles. Use it to strengthen your relationship with the community and its people.
Make it clear that whatever the nature of the text, the person is valuable and you will
find a way to provide concise answers.
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IMPORTANT CRISIS CONTACT INFORMATION
Psychiatric emergency services (PES)
If Emergency Call 911 or Psychiatric Emergency Services (PES) at the University of
Michigan Hospitals or nearest emergency room (St. Joseph Mercy, Chelsea Hospital):
734-936-5900:
http://www.psych.med.umich.edu/patient-care/psychiatric-emergency-service/
Community Mental Health Access (refer to page 12)
24/7 coverage with Triage/Mobile Crisis Team. Available to assist with mental health
treatment requests for all of Washtenaw County. Services include: Coordination and
linkage of requests with appropriate treatment providers, crisis outreach, assist with
petition and pick up order requests.
734.544.3050 or 1.800.440.7548
http://ewashtenaw.org/
Washtenaw County Sheriff’s Office
Jerry L. Clayton
2201 Hogback Rd.
P.O. Box 8645
Ann Arbor, MI 48107-8645
Phone: 734-994-2911 or non-emergency – 734-971-8400
Fax: 734-971-8690
Emergency: 734-973-4911
http://ewashtenaw.org/government/sheriff
City of Ann Arbor Police Department
Chief of Police John Seto
Deputy Chief of Administrative Services Gregory Bazick
Deputy Chief of Operations Jim Baird
Justice Center, 301 E. Huron, Ann Arbor, Michigan 48104
734-794-6900
Emergency: 911
Non-Emergency: 734-994-2911
Police Front Desk: 734-794-6920
http://www.a2gov.org/government/safetyservices/Police/Pages/PoliceHomePage.aspx
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City of Ypsilanti Police Department
Chief Amy F. Walker
505 West Michigan Avenue
Ypsilanti, Michigan 48197
Emergency: 911
Non-Emergency: 734-483-9510
Administration: 734-483-8590
http://www.cityofypsilanti.com/Government/Departments/PoliceDepartment
Ann Arbor Veteran Administration Hospital
The VA Ann Arbor Healthcare System Psychiatry program is an integral part of the
University of Michigan Department of Psychiatry. Together the departments host an
internationally recognized faculty known for their contributions to the study of
depression, stress and anxiety disorders, as well as other psychiatric disorders. The
program is a leader in the translation of research from the "bench-top-to-the-clinician."
Contact Number(s): 734-845-3471 Ext. 53471 or 800-361-8387 Ext. 53471
http://www.annarbor.va.gov/services/mentalhealth.asp
NAMI of Washtenaw County
1100 N. Main St, Ann Arbor, MI 48104 | (734) 994-6611 | office@namiwc.org
The NAMI National Information HelpLine
The NAMI National Information HelpLine is an information and referral service which
can be reached by calling 1 (800) 950-NAMI (6264), Monday through Friday, 10 a.m.- 6
p.m., EST. Business callers, including those seeking particular NAMI staff members,
should call 1 (703)524-7600.
http://nami.org/Content/NavigationMenu/Find_Support/Helpline/NAMI_Information_Help
Line.htm
R U OK? Michigan
www.ruok-michigan.org or www.ruok.mobi
This website is sponsored by Washtenaw Alive which is the suicide prevention planning
collaborative of Washtenaw County. Facilitated by Washtenaw County Public Health
Department, members from around the county have come together to build and implement the
Washtenaw County Suicide Prevention Plan. Membership is made up of individual citizens and
staff members from various organizations around the county including: U of M Psychiatric
Emergency Services, The Veterans Administration, Ozone House, The University of Michigan
Depression Center, CSTS, Washtenaw Community College, various schools and many others.
Help make Washtenaw County a suicide safer community. www.washtenawalive.org
Partners
Washtenaw County Sheriff
WCSO Council of Clergy
Ozone House
The Corner Health Center
Washtenaw Pastors' Network
Safe & Supportive Schools
Community in Schools
EMU Bright Futures
Oxygen Youth
Washtenaw Community
Health
U of M Depression Center
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Regional Alliance for Healthy
Schools
Washtenaw Area Council for
Children
Washtenaw Alliance for
Children & Youth
CSTS Access Crisis Services Team
CSTS Access Crisis Services Team
Located at: 555 Towner, Ypsilanti, MI 48197
Phone: Local: (734) 544-3050 Long Distance: (800) 440-7548
Services available 24 hours a day
Mobile Crisis Team Comprised of Masters Level Crisis Services Professionals who
can provide the following:
Crisis Intervention- Outreach and engagement to assess Washtenaw County residents
experiencing a psychiatric crisis.
Assist in linking and coordinating follow up services to appropriate treatment providers.
Assist community members and/or providers with process involved to petition and
request a pick up order in Probate Court
Hospital Pre-Screening- assessing an individual for hospital admission and assisting in
arranging less restrictive alternatives to hospitalization (provide authorizations for
Medicaid/uninsured consumers for inpatient, partial hospital or crisis residential services
when clinically appropriate)
Clinician of the Day: A rotating mental health professional from the Crisis Services
Team is stationed along-side the triage phone screeners in the Access call center. This
allows for immediate coordination and transfer of calls designated to the crisis services
team.
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CRISIS HOTLINES
(800) 273-8255
No matter what problems you are dealing with, we want to
help you find a reason to keep living. By calling (800) 2738255 you'll be connected to a skilled, trained counselor at
a crisis center in your area, anytime 24/7. If you feel you
are in a crisis, whether or not you are thinking about killing
yourself, please call the Lifeline. People have called us for
help with substance abuse, economic worries, relationship
and family problems, sexual orientation, illness, getting
over abuse, depression, mental and physical illness, and
even loneliness.
What happens when I call?
When you dial 800-273-TALK (8255), you are calling the
crisis center in the Lifeline network closest to your
location. After you call, you will hear a message saying
you have reached the National Suicide Prevention
Lifeline. You will hear hold music while your call is being
routed. You will be helped by a skilled, trained crisis
worker who will listen to your problems and will tell you
about mental health services in your area. Your call is
confidential and free.
The Veterans Crisis Line connects Veterans in
crisis and their families and friends with qualified,
caring Department of Veterans Affairs responders
through a confidential toll-free hotline, online chat,
or text. Veterans and their loved ones can call 800)
273-8255 and Press 1,chat online, or send a text
message to 838255 to receive confidential support 24
hours a day, 7 days a week, 365 days a year. Support for
deaf and hard of hearing individuals is available.
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(866) 488-7386 gender identity.
Their trained counselors are there to support you 24/7. If
you are a young person who is in crisis, feeling suicidal, or
in need of a safe and judgment-free place to talk, call The
Trevor Lifeline now at
(866) 488-7386. It's free and confidential.
Teen Crisis Line
(734) 662-2222
Need help now?
Support and resources for youth and those who care
about youth are available any time - day or night at (734) 662-2222
Critical Incident Stress Management
Anne Daws-Lazar
CISM Coordinator
Anne’s Cell: 734-649-7948.
Washtenaw County Office of the Sheriff
734-973-4900
734-971-8400 X67086 (voicemail)
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SELECTED COMMUNITY SERVICE PROVIDERS
Ann Arbor Center for Independent Living
Advocacy, referrals and other services for people with disabilities.
3941 Research Park Drive, Ann Arbor
Phone: (734) 971-0277
Fax: (734) 971-0826
Email: cilstaff@aacil.org.
http://www.annarborcil.org
Michigan Ability Partners
Serves people facing barriers to self-sufficiency resulting from: developmental
disabilities, mental illness, addiction, homelessness and/or restricted access to
employment.
MAP programs: Vocational services, prevention services and homeless services.
3810 Packard Rd., Suite 200 Ann Arbor, Mi 48108
Phone: (734) 975-6880
Fax: (734) 975-2956
Email: info@mapagency.org
www.mapagency.org/
Area Agency on Aging
The Area Agency on Aging 1-B, established in 1974, is a non-profit 501(c)3 agency
responsible for services to more than 435,000 persons age 60 and older residing in
Livingston, Macomb, Monroe, Oakland, St. Clair and Washtenaw counties.
Area Agencies on Aging were established under the Older Americans Act (OAA) in
1973 to respond to the needs of Americans aged 60 and over in every local community.
The AAA 1-B is one of 16 area agencies serving the state of Michigan. There are over
650 area agencies across the United States. Area agencies receive funding through
the Older Americans Act and other federal, state and county dollars.
Mission: The Area Agency on Aging 1-B enhances the lives of older adults and adults
with disabilities in the communities we serve.
http://www.aaa1b.org/
211 Regional Call Center/HVA
1200 State Circle, Ann Arbor, MI 48108
Dial 211
Barrier Buster: Shannon Farmer, (734) 477-6451, sfarmer@hva.org
Resource Data Base:
http://www.liveunitedsem.org/pages/2-1-1-online-database
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Ann Arbor Adult ADHD Group
For adults with ADHD, please feel free to give them my group email address
at annarboraddults@gmail.com (only myself and our facilitator have access to this
address). Matthew Cunningham is a social worker in Detroit that lives in Ann Arbor. He
helps run the local CHADD group in Washtenaw county and co-facilitates the Ann Arbor
Adult ADHD group and serve on the national board of directors for the Attention Deficit
Disorder Association.
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ADDITIONAL COMMUNITY SERVICE PROVIDERS
Aid In Milan
BrownChapelA.M.E.Church
89 W. Main Street, Milan, MI48160
Ms. NinaPemberton, (734)-439-8420
1043 W. Michigan Avenue, Ypsilanti,
MI48197
Ms. Peggy Taylor, (734) 218-5030
http://www.bcamecy.org
Ann Arbor District Library
343 South Fifth Avenue, Ann Arbor,
MI48104
Ms. Terry Soave, 734-678-2750
http://www.aadl.org/services
B&B Payee Services
B&B Payee Services is a 501(c-3) nonprofit corporation located in the state of
Michigan. We are an organization that
provides Representative Payee
Services, Federal Fiduciary Services,
Conservator Services and Financial
Management assistance. We help all
who are experiencing financial
obstacles, including those with
disabilities, low income, or receiving
Social Security and/or Veterans
benefits.
B&B Payee Services offers professional
and courteous services in the following
areas:
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Personalized budgeting
Regular and reliable distribution of funds
Prompt payment of bills
Account reports printed according to
request
Budgeting for special needs and savings
goals
Assisting case managers and support
coordinators with maintenance of
benefits
Completing all required reports for
Social Security.
BryantCommunityCenter
Bryant Community Center is located in
the Bryant/Arbor Oaks/Stoneybrook
neighborhood inSE Ann Arbor. The
community encompasses about 260+
households – about 75%experience low
incomes. Bryant Community Center
provides children, teen and adult
programs. After-school and summer
programs offer homework assistance,
tutoring andacademic enrichment,
personal growth and life skills, and
cultural and recreationalactivities. Bryant
teens are eligible to participate in CAN’s
YouthWorks summer programs.
The well-attended monthly Bryant
community meetings provide a forum to
addresscommunity issues and plan
neighborhood events. CAN has been
very involved in thecommunity’s efforts
to ameliorate the neighborhood’s widespread drainageproblems. Bryant
Community Center also hosts twice
monthly food distributions, anemergency
food pantry, activities for senior citizens,
alcoholics and narcotics
anonymous,women’s group, community
events, Women, Infants, and Children
(WIC), a free toy libraryfor young
children, and more.
http://canannarbor.org/bryant/
734-480-1347 info@bbpayeeservices.org
BeautifulGate Church
8969 Whittaker Rd, Ypsilanti, MI48197
Ms. Toni Evans, 734-483-4800
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Catholic Social Services of
Washtenaw County
Counseling, Food, Health, and Housing
services
(Call of see link for vast list of services)
4925 Packard Rd, Ann Arbor, MI 48108
Phone: (734)971-9781
Fax: (734) 971-2730
http://csswashtenaw.org
Child Care Network/Washtenaw
Regional 4C
3060 Packard Rd., Ste. G, Ann Arbor,
MI 48108
http://www.childcarenetwork.org/
Contact: Shannon Duffany
(734)975-1840 x
19;sd@childcarenetwork.org
Contact: MelissaDoletzky
(734)9751840;mbd@childcarenetwork.org
Executive or Agency Director: Pam
Smith
Community Action Network
P.O. Box 130076, Ann Arbor, MI 48113
http://canannarbor.org/programs-2/
Phone: (734) 477-0292
Fax: (734) 973-8332
E-mail: info@canannarbor.org
CommunityChurchof God
565 Jefferson Street, Ypsilanti, MI48197
http://www.ypsicommunitychurch.org/
Community Support and
Treatment Services (CSTS)
555 Towner St. P.O. Box 915
Ypsilanti, MI 48198
24 Hour: 734-544-3050 (24/7 – Can
walk in 8:30- 5:00) - or 800-440-7548
Phone: 734-544-3000
Fax: 734-544-6732
http://www.ewashtenaw.org/government/de
partments/community_mental_health/
Dawn Farms
Dawn Farm offers a continuum of
addiction treatment and recovery
support services. Residential
Treatment, Detoxification, Outpatient
Services, Transitional Housing
734.485.8725 or 734.669.8265 http://dawnfarm.org/
Home of New Vision
Home of New Vision is a non-profit
organization that has provided
innovative transitional housing,
rehabilitation, and therapeutic services
for individuals committed to ongoing
recovery from chemical dependency in
Washtenaw County, Michigan since
1996. Our transitional homes and
therapeutic services are open to any
chemically dependent person who has a
desire to live a life free from the
bondage of alcohol and drug addiction.
734-975-1602http://homeofnewvision.org/
Note: One needs to go through Access
- Part of the contract for Recovery
Oriented Services (ROS)
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FaithInAction
603 S. Main Street, Chelsea, MI48118
Phone: (734) 475-3305
Nancy Paul, Director
nancypaul@faithinaction1.org
Doug Smith, Program Coordinator
dougsmith@faithinaction1.org
http://www.faithinaction1.org
FreshStartClubhouse
In 1994 a non-profit organization was
created called The International Center
for Clubhouse development (ICCD),
which sets the standards for all
Clubhouses to follow in order to ensure
member success and recovery.
http://freshstartclubhouse.org/
Phone: 734-929-9992
General email:
info@freshstartclubhouse.org
Director's email:
sberman@freshstartclubhouse.org
Department of Human Services
(DHS) of Washtenaw
County/State of Michigan
22 Center St. Ypsilanti, MI 48198
Phone: (734) 481-2000
24 Hours Protective Services: 855-4443911
http://www.ewashtenaw.org/government/de
partments/fia
Education Project for Homeless
Youth
1819 S. Wagner Rd., Ann Arbor, MI
48106
P.O. Box 1406
http://wash.k12.mi.us/instruction/ephy.php
Zoe Starkweather
Grants and Development
734-994-8100
x1274zstarkwe@ash.k12.mi.us
Jennifer Martin
Program Manager
734-994-8100 x1518
jmartin@wash.k12.mi.us
Kristin Duff
Advocate
734-994-8100
kduff@wash.k12.us
Friends In Deed
Critical financial assistance, furniture,
congregational services and agency
referrals.
1196 Ecorse Rd. Ypsilanti, MI 48198
Help Line: (734) 484-4357
http://www.friendsindeed.info/
Contact: Joanna Barnes
(734) 4847658office@friendsindeed.info
Executive or Agency Director: Sarah
Thornburg
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Interfaith Hospitality Network
(IHN) at Alpha House
Temporary Food, Shelter, and Support
4290 Jackson Road, Ann Arbor, MI
48103
Phone (734) 822-0220
Fax (734) 822-0226
http://alphahouse-ihn.org/
Nicole Adelman
Executive or Agency Director:
nadelman@alphahouse-ihn.org
Jewish Family Services
2245 State Street, Ann Arbor, MI48104
Phone: (734)769-0209
Fax: (734)769-0224
Email: info@jfsannarbor.org
www.jfsannarbor.org/
Michigan Rehabilitation
Services – MRS:
MRS works with eligible customers and
employers to achieve quality employment
outcomes and independence for individuals
with disabilities
http://www.michigan.gov/dhs/0,4562,7-1245453_25392---,00.html
MSU Extension
705 N. Zeeb Rd., P.O. Box 8645, Ann
Arbor, MI 48107
http://www.ewashtenaw.org/government/de
partments/extension
Contact: Nellie Kim
(734) 222-9595
kimn@ewashtenaw.org
Executive or Agency Director: Nancy
Thelen, (734) 997-1678
Mt.HermonMissionaryBaptistCh
urch
24235 Sumpter Road, Belleville, MI 4811
Pastor Phillip Ferrell
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Mt.OliveBaptistChurch
718 N. Prospect Street, Ypsilanti, MI
48197
http://mtolivebc.org
Mr. Daryl Covington, (734) 482-4882
Neighborhood Senior Services
(a program of Catholic Social
Services)
Senior Health Building, 5361 McAuley
Dr., P.O. Box 995, Ann Arbor, MI 48106
www.nssweb.org/
Executive or Agency Director: Barbara
Penrod, (734) 712-7775
NewCovenantMissionaryBaptist
Church
2345 Tyler Road, Ypsilanti, MI 48198
Phone: (734) 483-5730
Fax: (734) 483-5720
Email: Info@NewCovenantYpsi.org
http://newcovenantypsi.org
NewCreedMissionaryBaptistChu
rch
424 Worden Street, Ypsilanti, MI 48197
http://faithfamilyjesus.com/churchprofile.
php?ChurchID=208670
Pastor Johnny Swanson, (734) 6044145
NewTestamentBaptistChurch
1230 W. Michigan Avenue, Ypsilanti,
MI48197
http://faithfamilyjesus.com/churchprofile.
php?ChurchID=208672
Mr. Daryl Brown, (734) 395-6473
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Northfield Human Services
9101 Main Street Whitmore Lake, MI
PO Box 505
(734) 449-0110
info@northfieldhumanservices.org
www.northfieldhumanservices.org
Peace Neighborhood Center
1111 North Maple Road, Ann Arbor,
Michigan 48103
http://www.peaceneighborhoodcenter.org/
Contact: Kelly Martin, (734) 6623564kmartin@peaceneighborhoodcente
r.org
Executive or Agency Director: Bonnie
Billups, Jr.
Pediatric Advocacy Initiative
Poverty Outreach Program, University of
Michigan
611 Church Street, Suite 4E, Ann Arbor
MI, 481043000www.pediatricadvocacyinitiative.org
Contact: Adriana Buonarroh,
(734) 615-2450 x 2 abuonaro@umich.edu
Contact: Debra Chopp,
(734) 615-2450 x 5dchopp@umich.edu
Executive or Agency Director: Anne
Schroth
Personalized Nursing
Lighthouse
2755 Carpenter Road, Suite 1W, Ann
Arbor, MI 48108
http://www.mhweb.org/wayne/litehouse.htm
Contact: Julie Merriman, (734) 649-9584;
julie@pnlh.org
Contact: Taylor Arbuckle, (734) 395-0384;
taylor@pnlh.org
Contact: Karen White,karend@pnlh.org
Executive or Agency Director: Joe
Paliwoda
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POWER, Inc.
Housing: Activities related to affordable
housing and homelessness in
Washtenaw County
Family Support Services: Clinical,
therapeutic intervention and skill
building programs
Economic Development: Financial
literacy and homeownership programs
3180 Packard, Suite 250, Ann Arbor
48108
www.powerclf.org/
Contact: Renette Hicks, (734) 929-6509
rhicks@powerclf.org
Executive or Agency Director: Denese
Brown
PATH/PORT-CSTS
110 N. Fourth Ave. Suite 100, Ann Arbor
48104
(734) 222-3750
http://www.ewashtenaw.org/government
/departments/port/
Supervisor: John Stacy 734.222.3733
For more information email John Loring
loringj@ewashtenaw.org
Public Health of Washtenaw
County
555 Towner Street, Ypsilanti, MI48198
www.ewashtenaw.org/government/depa
rtments/public_health/
Contact: Kelly Stupple, (734) 544-3079
stupplek@ewashtenaw.org
Executive or Agency Director: Richard
Fleece
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Safe House Center
P.O. Box 7052, Ann Arbor, Michigan
48107
www.safehousecenter.org
Contact: Vickie Frederick-Toure, (734)
973-0242 x 204
vickief@safehousecenter.org
Contact: Kimberli Montgomery, (734)
973-0242
kimm@safehousecenter.org
Executive or Agency Director: Barbara
Niess-May
Salvation Army - The
StaplesCenter
3660 Packard Road
Ann Arbor, MI
Phone: (734) 761-7750
Fax: (734) 762-8421
Director: Christina Levleit
Christina_Levleit@usc.salvationarmy.org
Salvation Army
Ann Arbor Corps, 100 Arbana, Ann
Arbor, MI48103
www.sawashtenaw.org/
Contact: Susan Sifuna, 734-668-8353
Susan_Sifuna@usc.salvationarmy.org
Agency Director: Marla Conkin, 734668-8353
Marla_Conkin@usc.salvationarmy.org
SamaritanCommunity
Development Corporation
3350 Textile Rd., Ypsilanti, MI 48197
Ms. Devera Long, 734-528-3663
SecondBaptistChurch
301 South Hamilton, Ypsilanti, MI48197
Mr. Wardell Jones
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Sexual Assault Prevention &
Awareness Center
St. Joseph Mercy – Senior
Health Services
Michigan Union
530 S. State St. Room G509, Ann
Arbor, MI
24-hour crisis line: (734) 936-3333
Phone: 734-764-7771
Fax: 734-764-7755
Email: sapac@umich.edu
http://sapac.umich.edu/
5361 McAuley Drive, Ann Arbor,
MI48108
Shelter Association of
Washtenaw County
Robert J.DelonisCenter, 312 W. Huron
St., Ann Arbor, MI48103
www.annarborshelter.org/
Contact: Laura Goins, (734) 622 2829
goinsl@ewashtenaw.org
Executive or Agency Director: Ellen
Schulmeister
SOS Community Services
Washtenaw
Emergency food; Children’s programs
101 S. Huron St., Ypsilanti, MI48197
(734) 485-8730
114 N. River and 101 S. Huron,
Ypsilanti.
(734) 829-0097
Russell St.
Contact: Brian LaBenne, (734) 4845416; brianl@soscs.org
Executive or Agency Director: Faye
Askew-King
www.soscs.org/
www.sjmercyhealth.org/body.cfm?id=175
Contact: Anna Tolis, LMSW, (734) 7120164
TolisA@trinity-health.org
Executive or Agency Director: Cindy
Guindon
Treasurer's Office of Washtenaw County
200 N. Main St., Suite 200, P.O. Box
8645, Ann Arbor, MI 48107
www.ewashtenaw.org/government/treasurer
Contact: Heather Mooney, (734) 2226579
mooneyh@ewashtenaw.org
Executive or Agency Director: Catherine
McClary
University of Michigan
Geriatrics Center/East Ann
Arbor Health and Geriatrics
Center
4260 Plymouth Road, Ann Arbor,
MI48109
www.med.umich.edu/geriatrics/
Contact: Julie Young, (734) 763-2064
julyoung@umich.edu
Executive or Agency Director: Darlene
Knapp Racz
St. John BaptistChurch
866 Monroe Street, Ypsilanti, MI48197
Ms. Lynoris Hendricks, (734) 485-1513
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University of Michigan Hospital
– Social Work Department
Women's Center of
Southeastern Michigan
1500 E. Medical Center Drive. Room
D2202 MPB, Ann Arbor, MI48109
www.med.umich.edu/socialwork/
Contact: Stephanie Rakes, LLMSW,
(734) 615-7575
srakes@umich.edu
Executive or Agency Director: Anita
Clos, LMSW, ACSW
2425 W Stadium Blvd., Ann Arbor, MI
48103
http://www.womenscentersemi.org/
Contact: Angela Moore, (734) 973-6779
angie@thewomenscenterofamerica.org
Contact: Marnie Leavitt, (734) 973-6779
info@womenscentersemi.org
Executive or Agency Director: Kimberli
Cumming
Veteran Services of Washtenaw
County
2155 Hogback Rd., Ann Arbor, MI48105
www.ewashtenaw.org/government/depa
rtments/veteran_services/
Contact: Patricia Parker-Self, (734) 9734540
selfp@ewashtenaw.org
Executive or Agency Director: Mark
Lindke
Washtenaw Community College
Ypsilanti Corps
9 South Park Street, Ypsilanti, MI48198
Contact: Wendi Smith, (734) 482-4700
Wendi_Smith@usc.salvationarmy.org
Contact: Jessica Murphy, 734-482-4700
Jessica_Murphy@usc.salvationarmy.org
YpsilantiDistrictLibrary
5577 Whittaker Road, Ypsilanti,
MI48197
Ms Donna DeButts, 734-879-1303
4800 E. Huron River Drive, Ann Arbor,
MI48106
www.wccnet.edu/
Contact: Edwina Jarrett, (734) 677-5274
ejarrett@wccnet.edu
Executive or Agency Director: John
Rinke
Washtenaw Health Plan
555 Towner Street, Ypsilanti, MI48197
http://whp.ewashtenaw.org/
Contact: Measie James, (734) 544-2988
jamesme@ewashtenaw.org
Executive or Agency Director: Ellen
Rabinowitz
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FINDING A PSYCHIATRIST
NOTE: Please check with individual health plans before pursuing any
healthcare options.
Michigan Psychiatric Society
Will mail or email a list of psychiatrists based on basic information including zip code, age of
patient, and subspecialty requests. Does not consider insurance type.
http://www.mpsonline.org/info/Pages/FindaPsychiatrist.aspx
The University of Michigan Community Provider Database
Provides a list of psychiatrists in Ann Arbor based on personal and preference information such
as insurance, specialties, location, (within walking distance of U of M campus, or on a bus route)
and gender preference
http://umcpd.umich.edu/
Peace of Mind brochure
#3 SelectingA Psychiatrist Who Is Right For You
Here are local Psychiatirists.

Robert Slattery 120 E. Liberty, Suite 330 734-665-3187. He was accepting new
patients. He is open to and respects naturopathic treatment but that is not his area of
expertise.

Teri Wolf - Recommended by a friend and neurologist. (734) 997-9484, A2.

Craig Washington - Recommended by a friend and neurologist. (734) 544-6820,
Ypsi.
Anxiety
 http://www.adaa.org/finding-help/getting-support/support-groups/anxiety-resource


center
http://www.meetup.com/Hope-Alliance-Depression-Anxiety-Support-Social-Network/
http://search.aol.com/aol/search?s_it=webmailsearchbox&q=anxiety%20support%20group%20ann%20arbor
http://groups.psychologytoday.com/rms/prof_results.php?sid=1389108231.7161_13
732&city=Ann+Arbor&county=Washtenaw&state=MI&spec=3
http://therapists.psychologytoday.com/rms/prof_results.php?city=Ann+Arbor&spec=3
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LAWYERS
Please note that NAMI WC does not endorse any specific lawyers
Chalgian& Tripp Law Offices
PLLC
Elder law, probate litigation, special
needs planning
2127 Spring Arbor Road
Jackson, MI 49203
(517)787-7600
mielderlaw.com
Dispute Resolution Center
Provides mediation for disputes; An
alternative to small claims court
4101 Washtenaw Ave, Suite 1105 Ann
Arbor, MI 48108
Phone: (734) 794-2125
Fax: (734)
794-2126
Email: drc@ewashtenaw.org
http://www.thedisputeresolutioncenter.org/
Fifelski Legal, PLC
Criminal Defense
2002 Hogback Rd, Suite 20, Hogback
Officenter
Ann Arbor, MI 48105.
Phone: (734)726-0225
AnnArborsLawyer.com
Fink &Valvo, PLLC
Estate Planning & Probate, Elder Law,
Business Litigation
320 N. Main Street, Suite 300,
Ann Arbor, MI 48104
(Ann Arbor
Michigan (MI)
734)-994-1077
finkvalvolaw.com
Law Center
Social Security Disability and SSI Rights
21650 W 11 Mile Rd # 202,
Southfield, Michigan 48076
Contact: Clifford L Weisberg
(248) 350-1000
http://www.ssrights.com/
Law Offices of Deborah A.
LaBelle
221 N. Main, Suite 300
Ann Arbor, MI 48104
(734) 996-5620
The Law Offices of D. Louis
Weir, P.C.
Social Security Benefits Lawyer
106 N. Fourth Avenue
Ann Arbor, MI 48104
Local number: (734) 662-3160
Toll free number: (800)-333-1923
dlouisweir@sbcglobal.net
http://www.louweirlaw.com
Lawyer Referral and Information
Service of the Washtenaw
County Bar Association
There is a $30. fee for the first half-hour
consultation. Fees for additional
services after the first half-hour are
arranged between you and the lawyer.
9 A.M. - 4:30 P.M. weekdays.
734-996-3229
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Legacy Law Center Terrence A.
Bertram, PLLC
University of Michigan Clinical
Law Program
Estate Planning and Elder Law
2950 S. State Street, Suite 300
Ann Arbor, MI 48104
(734)995-2383
http://www.elderlawannarbor.com/newsl
etter-registration.php
Free legal services for low-income
residents of Washtenaw County.
University of Michigan Law School
363 Legal Researche- 801 Monroe St.
Ann Arbor, MI 48109
Phone: (734) 763-4319Fax: (734) 7644702
Email: mclp@umich.edu
Michigan Unemployment
Insurance Project
Provides free Unemployment Insurance
advocacy, advice and assistance to
Michigan workers.
3131 S. State, Suite 302,Ann Arbor, MI
48108
http://www.miui.org/
Steve Gray
Phone: (734) 274-4331 Fax: (734) 7074881
steve@miui.org
National Lawyers Guild
Wayne, Oakland, Washtenaw and
Macomb Counties
Detroit, MI
(313)963-0843
Van den Bergh, Tracy
Legal Services of S. Central Michigan
Divorce and Family Attorney
420 N. Fourth Ave.
Ann Arbor, MI 48104
(734) 665-6181
tracyv@lsscm.org
Warren, Elizabeth
Social Security Disability and SSI law
124 Pearl Street, Suite 607
Ypsilanti, MI 48197
(734)483-9551
Washtenaw County Bar
Association LRIS
Lawyer Referral and Information
Service; Washtenaw, Western Wayne,
Lenawee and Monroe Counties
Ann Arbor, MI
(734)996-3229
http://washbar.org/lawyer.html
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LEGAL SERVICES
Legal Forms
Walk through and paperwork for all Advanced Directives
http://www.michigan.gov/documents/miseniors/Advance_Directives_230752_7.pdf
Treatment Data Form, Allegation Forms, Release Forms
http://www.michigan.gov/documents/cis_fhs_bhser_cad_allegpkt_64320_7.pdf
Durable Power of Attorney
http://www.mfia.state.mi.us/olmweb/ex/fom/722-6C.pdf
Paperwork for Advanced Directives:
Advance Directives - Michigan
Legal Help
ACLU of Michigan
Free legal assistance or
referrals concerning civil rights issues.
2966 Woodward Ave. Detroit, MI 48201
(313) 578-6800
http://www.aclumich.org/
Fair Housing Center of Southeastern
Michigan
Provide investigative services for illegal
housing discrimination, testing, advice,
advocacy, conciliation, attorney referral
and community education.
1-877-979-FAIR
P.O. Box 7825, Ann Arbor, MI 48107
info@fhcmichigan.org
http://www.fhcmichigan.org/
R.E.A.C.T./EMU Student Legal
Services
EMU organization that provides free
legal counseling to students
(734) 487-0846
Mckenny Union - Eastern Michigan
University.
http://campuslife.emich.edu/commuterlife/free-legal-advice
SAFEHouse Legal Advocacy
Program
Provides assistance and support to
survivors of domestic violence and
sexual assault as they navigate the
criminal or civil legal system.
24/7 Help Line- (734) 995-5444
Student Legal Services:
Free legal assistance for students
enrolled at the University of Michigan,
Ann Arbor. Call for an appointment.
(734)763-9920
2304 Michigan Union, 530 S. State, Ann
Arbor.
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Washtenaw County/EMU Legal
Resource Center:
Provides self-help guidance and
information
101 E. Huron, 1st floor
PO Box 8645
Ann Arbor, MI 48107-8645
Phone: (734) 994-0160
Children’s and Adult Protective
Services
Investigators protect vulnerable adults
from abuse, neglect and exploitation by
coordinating with mental health, public
health, law enforcement, the probate
courts, the aging network, community
groups and the general public.
If you suspect abuse, neglect or
exploitation, call 855-444-3911 – 24/7
Hot Line
Citizens for Prison Reform
P.O. Box 80414, Lansing, MI 48908
citizensforprisonreform@yahoo.com
Phone: 269-339-0606
http://www.micpr.org
Michigan Bankruptcy Law
Michigan Bankruptcy Law will help
explain the federal bankruptcy process
and the common surrounding issues as
they pertain to Michigan residents.
http://www.michiganbankruptcy.com/ind
ex.html
Michigan Legal Help
Provides tools and information to selfhelp. Also includes help finding a
lawyer, self help centers, community
services, and court information
http://www.michiganlegalhelp.org/
The Michigan Poverty Law Program
(MPLP)
The program's goals are to support the
advocacy of field programs; to
coordinate advocacy for the poor among
the local programs; and to assure that a
full range of advocacy continues on
behalf of the poor.
220 East Huron St, Suite 600A Ann
Arbor, MI
Phone: (734) 998-6100 Fax:(734) 9989125
Legal Services of South Central
Michigan
Provides free legal advice and
representation in certain civil cases to
approximately 10,000 low income
persons and senior citizens (regardless
of income) each year.
420 N. Fourth Ave., Ann Arbor, MI48104
Phone: (734) 665-6181 Fax: (734) 6652974
psher@umich.edu
Michigan Protection & Advocacy
Service, Inc. (MPAS)
MPAS is the independent, private,
nonprofit organization designated by the
governor of the State of Michigan to
advocate and protect the legal rights of
people with disabilities in Michigan.
MPAS services include information and
referral, short-term assistance, selected
individual and legal representation,
systemic advocacy, monitoring, and
training.
http://www.lsscm.org/
http://mpas.org/
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Treatment Advocacy Center
National nonprofit organization
dedicated to eliminating barriers to the
timely and effective treatment of severe
mental illness.
The organization promotes laws,
policies and practices for the delivery of
psychiatric care and supports the
development of innovative treatments
for and research into the causes of
severe and persistent psychiatric
illnesses, such as schizophrenia and
bipolar disorder.
http://www.treatmentadvocacycenter.org
/about-us
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WORKING WITH THE COURTS
Keep a journal notebook that includes:
 Dates locations of all hospitalizations
 Prescription drugs and dosages
 Doctors/Therapists names and numbers
 Daily observations
Keep a record of all arrests and incarcerations:
 Charges
 Judge’s name
 Attorney/Public defender name and numbers
 Probation office name and numbers
 Copies of all documents
Keep an employment history if there is one:
 Name and address of employer
 Dates employed
Washtenaw County Trial Court
101 E. Huron St., PO Box 8645
Ann Arbor, MI 48107-8645
(734) 222-3270
tcadmin@ewashtenaw.org
http://washtenawtrialcourt.org/index_html
Don’t be afraid to educate your
attorney about mental illness.
Don’t assume they are familiar
with mental illness.
At the hearing, don’t be afraid
to ask to speak to the judge in
chambers. Ask the judge for a
jail diversion solution to the
problem. Be prepared with
doctor’s name, etc.
In Michigan County jails there
is often a community mental
health worker attached to the
jail. Ask to speak to them. Get
to know them. They are there
to help.
Mental health court is currently run by Hon. Timothy P. Connors. Contact his expert clerk Erica
Goethel goethele@ewashtenaw.org or Judicial Coordinator, Sherry Fire fires@ewashtenaw.org
734-222-3020 fax: 734-222-3082
Dan Dwyer
Court Administrator
734-222-3057
Barry Joseph
Director of Court Services
734-222-3041
dwyerd@ewashtenaw.org
josephb@ewashtenaw.org
Laura Goderis
Judicial Attorney to
Honorable Archie C.
Brown
Goderisl@ewashtenaw.org
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COURTS
Circuit Court
Circuit Courts are trial courts that handle civil cases seeking damages of more than
$25,000; all felony criminal matters; personal protection order matters; and all family
matters. Circuit Courts also handle appeals from District Courts and some
administrative agencies.
22nd Circuit Court - Washtenaw County
101 E. Huron, Ann Arbor, MI 48107
Phone: (734) 222-3270
District Court
District Courts handle landlord/tenant cases; land contract disputes; misdemeanor
criminal offenses; civil lawsuits for less than $25,000; small claims cases; civil municipal
and traffic infractions; and civil weddings.
14B District Court
14A District Court - Ann Arbor
Ypsilanti Township Civic Center
4133 Washtenaw Road P.O. Box 8645
7200 S. Huron River Drive Ypsilanti, MI
Ann Arbor, MI 48107
48197
Phone: (734) 973-4545
Phone: (734) 483-2330
14A District Court - Chelsea
15th District Court
122 S. Main Street Chelsea, MI 48118
Justice Center
Phone: (734) 475-8606
301 E. Huron; P.O. Box 8650
14A District Court - Saline
Ann Arbor, MI 48104
1000 N. Maple Rd. Saline, MI 48176
Phone: (734) 794-6759
Phone: (734) 429-2504
14A District Court - Ypsilanti
415 W. Michigan Ave. Ypsilanti, MI
48197
Phone: (734) 484-6690
Washtenaw County Friend of the Court
The Friend of the Court (FOC) is part of the
family division of the circuit court in each
county, and is supervised by the chief judge.
The role of the FOC is to assist the court in
cases involving custody, parenting time, child
support or spousal support.
Friend of the Court
101 E. Huron St. – Rm 104, PO Box 8645
Ann Arbor, MI 48107-8645
(734)222-3050
tcfoc@ewashtenaw.org
Washtenaw County Probate Court
Probate Courts administer estates and trusts,
appoint guardians and conservators, and order
treatment for mentally ill and developmentally
disabled persons.
Washtenaw County Courthouse
101 E. Huron St. Ann Arbor, MI 48107-8645
Phone: (734) 222-3072
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EMPLOYMENT HELP
Work Skills Corporation
Counties: Livingston, Washtenaw
100 Summit St., P.O. Box 570
Brighton, MI 48116
810-227-4868 ext 104
CHS Group LLC
Supported Living (CLS), Supported Employment
1505 Dixie Drive, Suite 4
Monroe, MI 48162
313-300-8162
http://chsgroupmichigan.com
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SOCIAL SECURITY ASSISTANCE
SOAR
The Substance Abuse and Mental Health Services Administration’s (SAMHSA) SOAR
program (SOAR) is a national project designed to increase access to the disability
income benefit programs administered by theSocial Security Administration (SSA) for
eligible adults who are homeless or at risk of homelessness and have a mental illness
and/or a co-occurring substance use disorder. SSI/SSDI (Supplemental Security
Income and Social Security Disability Insurance) Outreach, Access and Recovery
(SOAR) is a “faster track” system that helps the homeless successfully apply for
SSI/SSDI for the first time.
http://www.thecampaigntoendhomelessness.org/ProgramsFunding/SOAR.aspx/
SOAR encourages collaboration among human service agencies to improve access to
SSI/SSDI by facilitating strategic planning at the state and local levels. This Train-theTrainer program has been used to improve and build the frontline staff that provides
assistance with SSA disability applications to people who are homeless. SOAR is
implemented through local human service agencies, such as shelters, Community
Mental Health, Department of Human Services, community action agencies, and other
nonprofit agencies.
In Washtenaw County the SOAR experts are John Loring, John Stacy and Kristen
Klevering – see below:
Project Outreach - CSTS (PORT)
110 N. Fourth Ave., Suite 100
Ann Arbor 48104
http://www.ewashtenaw.org/government/departments/port/
Executive or Agency Director: John Loring
Contact: Kristin Klevering
Phone: 222-3750
E-mail: klevering@ewashtenaw.org
Contact: John Stacy
Phone: (734)222-3733
E-mail: loringj@ewashtenaw.org
PORT and other community mental health service providers around the community are
trained in the SOAR process and can help someone with the process of expediting an
application for SSI and SSDI disability benefits. PORT is an intensive community
outreach team that consists of two distinctive integrated teams. Projects for Assistance
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in Transition from Homelessness (PATH) serves the homeless, mentally ill population
in Washtenaw County. The Justice Project Outreach Team (JPORT) serves individuals
who are involved with the justice system and need mental health assistance using the
Sequential Intercept Model.
Washtenaw Association for Community Advocacy
734-662-1256
Kathy Holman
can help with social security disability benefits
treatmentadvocacycenter.org.
Allsup
Social Security Disability
(800) 279-4357
www.allsup.com
Social Security Administration
1-800-772-1213
http://www.socialsecurity.gov
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FISCAL INTERMEDIARY
Community Living Network
Counties: Washtenaw
1851 Washtenaw
Ypsilanti, MI 48197
734-482-3300
Guardian Trac LLC
Counties: Lenawee, Livingston, Monroe, Washtenaw
113 N. Monroe St.
Sturgis, MI 49091
269-651-4500
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RECOVERY RESOURCES WEBSITES
CSTS has many Certified Peer Support Specialists. To date, the Department of
Psychiatry/Depression Center does not have a formal program. The state of Michigan
has a really good Certified Peer Support Specialist program led by Pamela Warner:
https://www.michigan.gov/documents/mdch/PIHP-MHSP_Provider_Qualifications_219874_7.pdf
There are a few non-profits that provide peer support specialists for a fee, e.g.:
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Recovery Concepts of Michigan
http://www.recoveryconceptsofmi.com/
Michelle Bidigare Co-Founder/ Senior Partner at Recovery Concepts of Michigan
LLC
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Hegira Programs, Inc.
Hegira Programs, Inc. is dedicated to improving the quality of life of individuals
and communities through a behavioral health network of services and related
support activity that is responsive to their needs – located in Westland, MI:
http://www.hegira.net/pss.htm
National Institute of Mental Health
www.nimh.nih.gov
SAMHSA
www.samhsa.gov
Treatment Advocacy Center
www.treatmentadvocacycenter.org
Mental Health America
www.nmha.org
National Alliance on Mental Illness
www.nami.org
Choices in Recovery
www.choicesinrecovery.com
Wellness Recovery Action Plan (WRAP).
Mary Ellen Copeland –Beau Nelson knows a lot about this
MentalHealthRecovery.com
Craig Wagner’s Paper:
Beyond Psychotropics: A Practical Introduction to Non-Drug Therapies and Wellness
Basics for the Treatment of Adult Mental Illness
http://goo.gl/NFpHI8
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Get There!
http://getthererecovery.com/
This website was created by two people who have mental health diagnoses in order to
ease the recovery journey of our fellow peers. We understand that recovery is just as
much a process of discovery as a lifelong journey. Many times, you don’t know what
exactly you don’t know. Therefore, this website was developed as an attempt to gather
some of those lessons and resources together to provide a more clearly defined path to
recovery. We, by no means, believe that there is only one way to take. There are,
however, some common elements that the majority of recovery journeys possess. So,
take some time and explore the website. Pick and choose what is relevant to your life at
the moment and then, remember to return for more as your life and the site, itself,
develops. We want you to know that you are not alone. That there is hope and that
there are places to turn to for support. You are valuable and capable of making
substantial changes in your life. We believe in the potential that resides in you!
Although generously funded by an Integrated Health Block Grant from the state of
Michigan and in cooperation with Washtenaw Community Health Organization, the
views expressed in the website belong to us and are not necessarily representative of
the staff and/or administration of either entity. We are extremely blessed and grateful to
have had the opportunity to develop this idea to its fruition and hope that it in some
small way can help us all recover – whether it be from stigma or a mental illness. If you
have any ideas for improvement or would like to contribute material to post, please email it to peer_support@ewashtenaw.org.
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SUBSTANCE ABUSE SUPPORT SERVICES
Dawn Farm
6633 Stoney Creek Rd. Ypsilanti, MI 48198;
734-485-8725
http://www.dawnfarm.org/index.html
Contact: Charles Coleman, (734) 4858725 ;ccoleman@dawnfarm.org
Contact: Anna Byberg, (734) 485-8725
abyberg@dawnfarm.org
Executive or Agency Director: James
Balmer, III
Brighton Hospital
Counties: Livingston, Washtenaw
12851 E. Grand River
Brighton, MI 48116
810-227-1211
Karen Bergbower& Associates
Counties: Livingston, Washtenaw
10291 Grand River, Suite B
Brighton, MI 48116
810-225-9550
Key Development Center
Counties: Livingston, Washtenaw
2060 Grand River Annex, Suite 600
Brighton, Michigan 48114
517-545-5890
Livingston County Catholic Charities
Counties: Lenawee
2020 E. Grand River Suite 104
Howell, MI 48843
517-545-5944
COPE
Counties: Washtenaw
P.O. Box 6072
Ann Arbor, MI 48106-6072
734-971-6629
Outpatient Services – Ann Arbor
320 Miller, Suite 100
Ann Arbor, MI 48104
(734) 821-0216
HARC
Counties: Washtenaw
3075 Clark Road, Suite 203
Ypsilanti, MI 48197
734-572-9355
Personalized Nursing Lighthouse
Counties: Washtenaw, Livingston
2755 Carpenter Road Suite 1W
Ann Arbor, MI 48108
734-477-9000
Heigira Programs
Counties: Washtenaw
43825 Michigan Ave.
Canton, MI 48188
734-397-3088
Spera (detoxification) – Ann Arbor
502 W. Huron
Ann Arbor, MI 48104
(734) 669-8265
Home of New Vision
3800 Packard St, Ste 210
Ann Arbor, MI, 48108
Phone: 734-975-1602 Fax: 734-975-1604
Email: admin@homeofnewvision.org
http://www.homeofnewvision.org/home.html
Ypsilanti Medical Drug Rehabilitation
Counties: Washtenaw
880 N. Ford Blvd.
Ypsilanti, MI 48198
734-484-9600
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HOUSING RESOURCES
Residential treatment facilities, intentional communities and other housing resources
Ann Arbor Housing Commission
Provides public housing and other housing assistance for low-income people and
seniors, and administers a Section 8 housing subsidy program.
727 Miller Ave., Ann Arbor
Phone: (734) 794-6720
Fax: (734) 994-0781
Email: aahc@ci.ann-arbor.mi.us
Managed by Ann Arbor Housing Commission:
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BAKER COMMONS: 106 Packard, Ann Arbor 48104
BROADWAY TERRACE: 1504-1506 Broadway, Ann Arbor 48105
EVELYN COURT: 909 Evelyn Ct, Ann Arbor 48103
GARDEN CIRCLE: 2072 Garden Circle, Ann Arbor 48103
GREEN BAXTER COURT: 1701-1747 Green Road, Ann Arbor 48105
HIKONE: 2701-2760 Hikone, Ann Arbor 48108
HILLSIDE MANOR: 1020-1042 Pennsylvania Ave, Ann Arbor 48103
LOWER PLATT: 3451-3457 Platt Road, Ann Arbor 48108
MALLETT’S CREEK: 2670-2680 S. Main Street, Ann Arbor 48103
MAPLE MEADOWS: 800-890 S. Maple Road, Ann Arbor 48103
MILLER MANOR: 727 Miller Ave, Ann Arbor 48103
NORTH MAPLE ESTATES: 701-747 North Maple Road, Ann Arbor 48103
OAKWOOD: 3565-3585 Oakwood, Ann Arbor 48104
WHITE: 1514 and 1520 White Street, Ann Arbor 48104
STATE:1521 State Street, Ann Arbor 48104
HENRY:701-719 Henry Street, Ann Arbor 48104
SOUTH SEVENTH: 221-253 S. Seventh Street, Ann Arbor 48103
WEST WASHINGTON: 805-807 W. Washington Street, Ann Arbor 48103
UPPER PLATT: 3681-3689 Platt Road, Ann Arbor 48108
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Avalon Housing
Adult Learning Systems
Group Home and Supported Living
(CLS)
1954 South Industrial Drive
Ann Arbor, MI 48108
734-668-7447
http://www.alslm.org
Ann Arbor Web
Search for condominiums, apartments,
senior housing and houses for rent in
city and suburban neighborhoods.
www.arborweb.com/housesindex.html
Apple Tree Apartments
2911 Bynan, Ypsilanti
Phone: (734) 434-1743
Fax: (734) 434-5291
Arbor Apartments
310 Packard #4, Ann Arbor
Phone: (734) 973-7368
Fax: (734) 973-6089
http://www.thearbors.com
Arbor Hills Apartments
2011 S Huron Parkway, Ann Arbor
Phone: (734) 973-1616
Fax: (734) 973-1774
http://www.wilsonwhitecompany.com
Arbor Pointe Apartments
2020 Arbor Circle East, Ypsilanti
Phone: (734) 434-9800
Fax: (734) 434-9866
http://www.myarborpointe.com
Supported Living (CLS)
1327 Jones Drive, Suite 102, Ann Arbor,
MI
(734) 663-5858; fax: (734) 663-4857
info@avalonhousing.org
http://www.avalonhousing.org/
A.Y. Management
913 Washtenaw, Ypsilanti
P.O. Box 131046, Ann Arbor, MI 48103
(734) 4831711http://www.aymanagement.com
BriarCove Apartments
650 Waymarket Dr, Ann Arbor
Phone: (734) 995-3300
Fax: (734) 995-5405
http://www.briarcoveapts.com
Broadview Apartments (CMB
Property)
1701–1753 Broadview Lane, Ann Arbor
(734) 741-9300
http://www.cmbmgmt.rentlinx.com/1701Broadview-St-Ann-Arbor-MI-48105
Brookside Apartments
1516 Plymouth Rd, Ann Arbor
(734) 668-8367
http://brooksideapts.com/Brookside_Apa
rtments/Home.html
BrookwoodApartments
8990 Brookwood, Ypsilanti
(734) 482-3000 fax: (734) 482-9826
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Camelot Apartments
2982 Washtenaw, Ypsilanti
(734) 434-0576; fax: (734) 434-0038
http://www.camelotypsilanti.com
Carpenter Place
Must be a senior or disabled to qualify
3400 Carpenter Rd, Ypsilanti
(734) 973-8377; fax: (734) 973-8310
.http://www.preservationmanagement.co
m/rental/property/carpenter-place
Catholic Social Services of
Washtenaw County
Supported Living (CLS), Skill Building,
Prevention
4925 Packard Rd.
Ann Arbor, MI 48108
734-971-2730
http://csswashtenaw.org
Chidester Place
Must be a senior or disabled to qualify.
330 Chidester, Ypsilanti
(734) 487-9400; fax: (734) 487-5180
CHS Group LLC
Supported Living (CLS), Supported
Employment
1505 Dixie Drive, Suite 4
Monroe, MI 48162
313-300-8162
http://chsgroupmichigan.com
ClarkEastTower
Must be a senior or disabled to qualify.
1550 E Clark Road, Ypsilanti
(734) 482-5511; fax: (734) 482-3079
Corner House (CMB Property)
205 S. State, Ann Arbor, Ml 48104
(734) 741-9300
http://annarborapartments.net
Community Residence
Corporation
Group Home, Supported Living (CLS)
1851 Washtenaw
Ypsilanti, MI 48197
734-482-3300
https://www.communityalliance.com/
Craigslist
http://annarbor.craigslist.org/
Cranbrook Tower Apartments
Must be 55 or older.
2901 Northbrook Place, Ann Arbor
(734) 668-8914
Danbury Park Manor
9412 MacArthur, Ypsilanti
(734) 482-1333; fax: (734) 482-4046
http://mydanburyparkmanor.com
East Wind Apartments (CMB
Property)
2025 Huron Parkway, Ann Arbor
(734) 741-9300
http://www.cmbmgmt.rentlinx.com/2025Huron-Pkwy-Ann-Arbor-MI-48104
Eastern Highlands
1266 Leforge, Ypsilanti
(734) 483 -7220
Flo-Mar Apartments
121 Perrin, Ypsilanti
(734) 483-2240
http://www.flo-mar.com/FM/Welcome.html
Ford Lake Landing
8753 Spinnaker Way, Ypsilanti
(734) 487-7100; fax: (734) 487-4961
http://www.fordlakelanding.com
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Forest Hills Townhouses
Housing Bureau for Seniors
2351 Shadowwood, Ann Arbor
(734) 971-9270; fax: (734) 971-9485
Provides counseling on housing options
and home sharing for seniors.
(734) 998-9339
2401 Plymouth Rd. Suite C, Ann Arbor
http://www.med.umich.edu/seniors/index
.htm
Forest Knoll Townhouses
693 Arbor Drive, Ypsilanti
(734) 485-8040, (734) 485-8041; fax:
(734) 485-8326
GreenwayPark Apartments
2756 Golfside #701, Ann Arbor
(734) 434-2844; fax: (734) 434-6398
Harbor House Apartment
Homes
275 Harbor Way, Ann Arbor
(734) 741-9550; fax: (734) 741-9553
http://www.harborhouseapts.com/
Harbor House Ministries
Provides homes for adults with severe
developmental disabilities in three
spacious 12-bed group homes.
919 44th Street, Jenison, MI 49428
Phone: (616) 797-9920 Fax: (616) 7979921
http://www.harborhouseministries.org/ab
out.php
Henlyn Care Inc.
AFC Home
P.O. Box 142
Whittaker, MI 48190
734-369-2203
Hickory Ridge Villas
1115 S. Harris #2, Ypsilanti
(734) 480-0700; fax: (734) 480-7482
Housing & Urban Development
(HUD):
Provides funding and/or loans for
subsidized and public housing.
McNamara Federal Building, 477
Michigan Ave., Detroit.
Phone: (313) 226-7900
Fax: (313) 226-5611
Public Housing Office: (313) 226-6880.
Office of Fair Housing & Equal
Opportunity: (313) 226-6898.
Hot Pads
www.hotpads.com
Housing Access of Washtenaw
County
(734) 961-1999
Housing Bureau for Seniors
2491 Plymouth Rd., Ann Arbor, MI
48195
http://www.med.umich.edu/seniors/progr
ams/counseling/resources/htm
Contact: Harriet Bakalar, (734) 9989355; hbakalar@umich.edu
Contact: Ryan Cowmeadow, (734) 9989345; ryancowm@med.umich.edu
Executive or Agency Director: Beth
Adams
Housing Help of Lenewee
County
(517)264-0782
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Human Rights Commission
Investigates complaints of
discrimination in housing, employment,
and public accommodation under city,
state, and federal antidiscrimination
laws, and under ordinances for anyone
in the City of Ann Arbor. Not limited to
residents. Available by appointment only
P.O. Box 8647Ann Arbor, MI 48107
Voice Mailbox: (734) 794-6141
Email:aahumanrightscommission@gmai
l.com
Huron Heights & Huron Ridge
669 Woburn, Ypsilanti
(734) 480-1600; fax: (734) 480-1179
Interfaith Hospitality Network
(IHN) at Alpha House
Shelter and housing services for
homeless families (not individuals)
4290 Jackson Road, Ann Arbor, MI
48103
http://alphahouse-ihn.org/
Executive or Agency Director: Nicole
Adelman, (734) 822-0220
nadelman@alphahouse-ihn.org
International Place Apartments
2960 International Dr., Ypsilanti, MI
Phone: (734) 434-0297
Fax: (734) 434-1351
JOAK American Homes
Group Home, Supported Living (CLS),
Respite
3820 Packard Rd., Suite 1810
Ann Arbor, MI 48108
734-973-7764
http://www.joakhomes.com
Jo-Mar Realty Corp./Paschall
Apartments
813 E. Michigan, Ypsilanti
(734) 483-1136; fax: (734) 483-6146
Lakeshore Apartments
2500 Lakeshore, Ypsilanti
(734) 482-2800; fax: (734) 482-2920
Lakepointe Apartments
5900 Bridge Rd., Ypsilanti
(734) 484-1850; fax: (734) 484-1915
Lussier Home
AFC Home
13312 Oakridge Lane
Chelsea, MI 48118
734-475-6034
Maple Heights (CMB Property)
260 N. Maple #A4, Saline
(734) 429-1221; fax: (734) 944-7263
Maplewood Apartments
Maximum income limits; call regarding
eligibility
1450 Chestnut Drive, Ypsilanti
(734) 434-1720; fax: (734) 434-1717
The Meadows Apartments
1714 Meadows Blvd., Ypsilanti
(734) 487-1990; fax: (734) 487-7717
Michigan State Housing
Development Authority
(MSHDA)
http://www.michiganhousinglocator.com/
MicHoldings, Inc
Group Home, Supported Living (CLS)
2004 Hogback Rd., Suite #7
Ann Arbor, MI 48105
734-677-9271
http://www.micholdings.com
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MIDigs
Real Life Living Services, Inc.
http://www.wa3hq.org/midigs/
Supported Living, Respite Care
Real Life Living Services provides
supports to people of various functional
levels ranging from moderate to
severely challenged, and to people of
diverse age groups – from children to
senior adults. Real Life Living Services
has provided exemplary service to
hundreds of individuals with high
commendations and satisfied clientele.
734-222-6076
http://www.rlls.org
MLIVE.COM
http://realestate.mlive.com
Oakridge Apartments
1326 Holmes Rd, Ypsilanti
(734) 480-6020; fax: (734) 480-7151
Ozone House
Provides services for runaway and
homeless youth and advocates for teens
in crisis.
Crisis Hotline (734) 662-2222
1705 Washtenaw Ave., Ann Arbor, MI
48104
www.ozonehouse.org/
Contact: Karyn Boyce, 734-662-2265
kboyce@ozonehouse.org
Executive or Agency Director: Katie
Doyle
Parkway Meadows
2575 Sandalwood, Ann Arbor
(734) 662-5055; fax: (734) 662-7872
Partners in Personal Assistance
Supported Living (CLS)
1100 N. Main, Suite 117C
Ann Arbor, MI 48104
734-214-3890
http://www.annarborppa.org
Renaissance Community
Homes
Supported Living (CLS), Group Home
25 E. Main, P.O. Box 166
Milan, MI 48160
734-439-0464
https://www.rchi.org/
River Drive
1420 Gregory, Ypsilanti
(734) 482-5611; fax: (734) 482-5617
Rivers Edge Apartments and
Town Homes
799 Green Rd., Ypsilanti
(734) 487-5750; fax: (734) 487-5560
Riverside Manor Apartments
159 South Grove, Ypsilanti
(734) 482-4002; fax: (734) 482-0681
Round Tree Apartments
2835 Roundtree Blvd., Ypsilanti
(734) 434-1470; fax: (734) 434-0040
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Spectrum Community Services
Safe House Center
Washtenaw County shelter and
advocacy for battered women and
children
P.O. Box 7052, Ann Arbor, Michigan
48107
(734) 995-5444 (24/7 Help Line)
www.safehousecenter.org
Contact: Vickie Frederick-Toure, (734)
973-0242 x 204
vickief@safehousecenter.org
Contact: Kimberli Montgomery, (734)
973-0242
kimm@safehousecenter.org
Executive or Agency Director: Barbara
Niess-May
Schooner Cover Apartments
5050 Schooner Cove Blvd, Ypsilanti
(734) 485-8666; fax: (734) 485-8689
Shelter Association of
WashtenawCounty
RobertJ.DelonisCenter, 312 W. Huron
St., Ann Arbor, MI48103
www.annarborshelter.org/
Contact: Laura Goins, (734) 622 2829
goinsl@ewashtenaw.org
Executive or Agency Director: Ellen
Schulmeister
Supported Living (CLS), Group Home,
Child Waiver Respite
28303 Joy Rd.
Westland, MI 48185
734-458-8729
http://www.spectrumhuman.org/Home
Spice Tree Apartments
4854 Washtenaw, Ann Arbor
(734) 434-0400; fax: (734) 434-7771
St. Louis Center
Group Home
16195 Old U.S. 12
Chelsea, MI 48118
734-475-8430
http://stlouiscenter.org
Sycamore Meadows (CMB
Property)
1273 Stamford Court, Ypsilanti
(734) 483-4000; fax: (734) 483-7509
Synod Residential Services
Supported Living (CLS), Group Home
615 S. Mansfield Ypsilanti, MI 48197
734-483-9363
Email: info@synres.org
http://www.synres.org
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THAW FUND
The Heat And Warmth Fund, THAW, is
an independent non-profit (501(c)(3)
agency that provides low-income
individuals and families in Michigan with
emergency energy assistance
1-800-866-8429
http://www.thawfund.org/how-wehelp/program-eligibility/
Toepfer Home
Group Home
1760 Dover Ct.
Ypsilanti, MI 48198
734-485-8281
University of Michigan
HousingSite
http://offcampus.housing.umich.edu/it/in
dex.cfm
Veteran's Haven of Hope House
Director: Jennifer Brown, 734-662-0284
Jennifer_Brown@usc.salvationarmy.org
Washtenaw Housing Alliance
PO Box 7993; 110 N. Fourth Ave., Ann
Arbor, MI
www.whalliance.org/
Executive or Agency Director: Julie
Steiner, (734) 222-3575
steinerj@ewashtenaw.org
Woodchase Apartment Homes
1100 Rabbit Run Circle, Ann Arbor
877-484-6934
Zillow.com
Rentals research site
http://www.zillow.com/
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HOSPITALS AND CLINICS
Chelsea Grace Clinic
Monthly free clinic for the uninsured and
underinsured
Services: Routine medical care,
assistance with obtaining low-cost or
free medications, referrals to specialists.
When: The first Saturday of each month
from 9-12, except for holidays, in which
case it is the second Saturday
Where: In the Faith in Action building,
603 S. Main St., Chelsea,
Contact: 888-331-1174
P.O. Box 453 Chelsea, MI
www.chelseagraceclinic.blogspot.com
Community Dental Center –
High quality comprehensive dental care
to Washtenaw County Michigan
residents. Emphasis on serving those
limited by finances, facing a hardship or
crisis, or those who are faced with
physical conditions or other factors.
406 N. Ashley, Ann Arbor MI 48103
Phone: 734-998-9640 Fax: 734-9989647
Havenwyck
Services: Community Hospital
Counties: Lenawee, Livingston, Monroe,
Washtenaw
1525 University Dr., Auburn Hills, MI
48326
248-373-9200
Herrick Medical Center
Services: Community Hospital
Counties: Lenawee, Livingston, Monroe,
Washtenaw
Language: Multiple Languages
Available
500 E. Pottawatamie
Tecumseh, MI 49286
517-265-0439
HOPE Clinic
518 Harriet St., Ypsilanti, MI 48197
P.O. Box 980311, Ypsilanti, MI 48197
www.thehopeclinic.org
Contact: Naomi Williams, (734) 4842989; nwilliams@thehopeclinic.org
Executive or Agency Director: Catherine
Robinson
The Behavioral Center of
Michigan
Services: Community Hospital
Counties: Washtenaw
4050 E. 12 Mile
Warren, MI 48092
586-261-2266
Trinity Health Michigan
Services: Community Hospital
DBA Chelsea Community Hospital
DBA St. Joseph Mercy Health Care
DBA St. Joseph Mercy Health Care
P.O. Box 223089
Pittsburgh, PA 15251
Chelsea, MI 48118
734-475-1311
Caro Center
Services: State Hospital
Counties: Lenawee, Livingston, Monroe,
Washtenaw
2000 Chambers Rd., Caro, MI 48723
989-673-3191
The CornerHealthCenter
47 N. Huron Street, Ypsilanti, MI48197
Phone: (734) 484-3600
Fax: (734)-484-3100
www.cornerhealth.org/
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Friends Who Care
Packard Health
Services: Nursing
Counties: Washtenaw
2770 Carpenter Rd. Suite 200
Ann Arbor, MI 48108
734-971-6300
http://www.packardhealth.org
Packard Health
3174 Packard Road
Ann Arbor, MI 48108
Phone: (734) 971-1073
Packard Health West
501 N. Maple Road
Ann Arbor, MI 48103
Phone: (734) 926-4900
Harbor Oakes Hospital
Services: Community Hospital
Counties: Washtenaw
35031 23 Mile Rd.
New Baltimore, MI 48047
586-725-5777
Hemophilia Foundation of
Michigan
1921 W. Michigan Avenue Ypsilanti, MI
Phone (734) 544-0015
FAX (734) 544-0095
Toll Free (800) 482-3041
hfm@hfmich.org
http://www.hfmich.org/
HIV/AIDS Resource Center
(HARC)
3075 Clark Rd., Ypsilanti, MI 48197
www.hivaidsresource.org
Contact: Patricia Love, (734) 572-9355 x
231
patlove@hivaidsresource.org
Executive or Agency Director: Jimena
Loveluck
Henry Ford Kingswood Hospital
Services: Community Hospital
Counties: Lenawee, Livingston, Monroe,
Washtenaw
10300 W. Eight Mile Rd.
Ferndale, MI 48220
248-398-3200
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APPEAL AND GRIEVANCE PROCESS WITH HOSPITALS AND
INSURANCE COMPANIES
Contact your insurance provider for more information. For example:
If CSTS – Contact Stacey Coleman – 734-255-1894;
colemans@ewashtenaw.org
Note: Training is available from WCHO/CSTS and more information is at:
http://ewashtenaw.org/
(See PDF handout – not sure if we want to include.)
If you have Blue Care Network go to: www.mibcn.com/medicareAdvantage/individualcoverage/using-your-plan/when-you-have-a-complaint.shtml.
Recipient Rights Process and Information
Each facility has their own process and people to call. E,g, : WCHO/CSTS:
University of Michigan Hospital System: Mental Health Services: Contact our Recipient
Rights Officer at 734-936-4323
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MEDICAL NECESSITY LANGUAGE
Authorizations are made according to medical necessity. Mental Health Service
providers must meet medical necessity criteria so it is helpful at times to know the
language. For more information contact Stacey Coleman at WCHO – 734-255-1894 colemans@ewashtenaw.org
You can also do a web search using “Michigan Medical Necessity Language”:
http://www.michigan.gov/documents/mdch/MSA-07-52-PIHP_Bulletin_207606_7.pdf
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CHILDREN AND ADOLESCENTS
Education: 504 Plans and Individual Education Plans (IEPs)
The NAMI Basics class has further information on 504 plans and the IEP process.
Please contact Bob Nassauer, Kathryn Diebel or Karen Kelsey for this information
Forest School
1076 Ecorse Rd
Ypsilanti, MI 48198
(734) 714-1800
Forest School is run by the Washtenaw Intermediate School District for approximately
50 special needs students grades 2-12 - who are not “mainstreamed” in the regular
classroom. Many students are here temporarily and when appropriate return to their
assigned school. Programs and procedures are tailored to the individual needs of each
student.... Read more Read less
Contact: Ann Ormandy, Ph.D.School Psychologist (She works for the Washtenaw
Intermediate School District assigned to Forest School)
734-994-8100 Ext. 1555 or 4708
The Michigan Government Website:
http://michigan.gov/mde/0,1607,7-140-6530_6598-236252,00.html
Michigan Alliance for Families
Michigan Alliance for Families is a statewide resource to connect families of children
with disabilities to resources to help improve their children’s education. We help
facilitate parent involvement as a means of improving educational services and
outcomes for students with disabilities.
http://www.michiganallianceforfamilies.org/
1-800-552-4821
Student Advocacy Center of Michigan
The Student Advocacy Center of Michigan has been a voice for students since 1975.
SAC works to assist our most vulnerable students stay in school, realize their rights to a
quality public education, and experience success. Our services include education
advocacy and support, dropout prevention and family support. We have a special focus
on school discipline and students in foster care. They are also strong advocates for the
All Kids in School – Solutions, not Suspensions initiatives.
Director Peri Stone-Palmquist
734-482-0489
1921 W. Michigan Ave.
Ypsilanti, MI 48197
http://www.studentadvocacycenter.org/
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Washtenaw Association for Community Advocacy (ACA)
 Parents to secure Individualized Education Plans (IEP) with appropriate support
fortheir children
 Youths with disabilities, ages 18-26, to transition from K-12 education and
childrenservices to appropriate community based services and supports
 Individuals with disabilities and their families to plan for the future through PersonCentered Planning, estate planning and alternatives to guardianship
 Individuals with disabilities to obtain and maintain benefits, including Social
SecurityDisability, Supplemental Security Income, Medicaid and the Michigan Family
SupportSubsidy
 Individuals with disabilities to obtain accommodations they may need to navigate
thecriminal, civil, probate and juvenile court systems
1101 Main Street, Suite 205
Ann Arbor, MI 48104
Phone: 734.662.1256
Fax: 734.662.2699
Email: info@washtenawaca.org
Washtenaw Intermediate School District
1819 South Wagner Rd.
P.O. Box 1406
Ann Arbor, MI 48106-1406
PH: (734) 994-8100
FX: (734) 994-2203
http://www.wash.k12.mi.us/
WISD is one of Michigan's 56 regional educational service agencies created by law in
1962 to help local school districts educate students by making the best use of district
resources. We operate cooperative programs and deliver services that focus on
teaching and learning for students in Ann Arbor, Chelsea, Dexter, Lincoln, Manchester,
Milan, Saline, Whitmore Lake, Ypsilanti Community Schools and Washtenaw County
Public School Academies. WISD's mission is to promote the continuous improvement of
achievement for every student while providing high-quality service to our customers
through leadership, innovation, and collaboration. WISD's vision is to be the leader in
empowering, facilitating, and delivering a high-quality, boundary-spanning, educational
system that educates all children through an equitable, inclusive, and holistic approach.
Services:
 provides local school districts with school improvement consultation, assessment
services, curriculum and instructional services to support improved student
achievement.
 offers the latest workshops, seminars and classes for teachers, administrators,
transportation department staff, bus drivers, secretaries, board members, other
school staff and parents, featuring up-to-date technologies, techniques and
methods.
 provides consultant assistance, research assistance and resources including
Internet access, digital video, student learning systems and assistive technology.
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coordinates programs and services that are too expensive for a single school district
to operate or that are very specialized and serve only a few students, including direct
educational services for youth/adults with special needs from birth through age 26.
performs regulatory functions on behalf of the Michigan Department of Education
including pupil accounting and special education monitoring and compliance.
Washtenaw Success by 6
Washtenaw Success by 6 provide services for parents, training and support for
childcare providers,and system help for the agencies and programs working to serve
families and young children.
2305 Platt Rd,
Ann Arbor, MI 48104
(734)994-8100
Web:www.washtenawsuccessby6.org
Washtenaw Success by 6 website listing of resources:
http://www.washtenawsuccessby6.org/parents/parent-resourcedirectory/category/childrens-mental-health-and-behavioral-resources
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Residential Treatment Centers
Midwest Center for Youth and Families
This is a residential DBT center for children ages 6-20 in a secure setting. Students
attend school while receiving treatment, and have a variety of mental illnesses, ranging
from depression and suicidal to ADHD.
1012 W. Indiana Street
Kouts, IN 46347
Phone: (888) 629-3471
Fax: (219) 766-0007
Montcalm School Admissions
Montcalm School is a nonprofit, therapeutic boarding and day school offering practical
solutions for the families of
struggling girls, ages 12-21, and boys, ages 12-28.
13725 Starr Commonwealth Road
Albion, MI 49224
Toll-Free: 866.244.4321
Local: 517.630.2512
Fax: 517.629.4650
Timberline Knolls
Timberline Knolls Residential Treatment Center is respected nationwide for its treatment
of eatingdisorders, substance abuse and addiction, and mood disorders. For women
and adolescent girls.
40 Timberline Drive
Lemont, Illinois 60439
888-679-5498
Partial Hospitalization
Adolescent Eating Disorder Program atSt. Joseph Mercy Ann Arbor
Parital hospitalization eating disorders program for adolescents with bulimia, anorexia
nervosa or binge eating disorder
5301 McAuley Drive
Ypsilanti, MI 48197
Phone: 734-712-3456
.
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ADVOCACY
Contact Elected Officials
Call, e-mail, or mail U.S. state and federal elected officials and government agencies.
http://www.usa.gov/Contact/Elected.shtml
Bring Change 2 Mind
National Organization leading the fight against stigma and discrimination of mental illness
http://bringchange2mind.org/
THE NATIONAL COUNCIL
The National Council for Behavioral Health (National Council) is the unifying voice of America’s
community mental health and addictions treatment organizations. Together with our 2,000
member organizations, we serve our nation’s most vulnerable citizens — the more than eight
million adults and children living with mental illnesses and addiction disorders. We are
committed to ensuring all Americans have access to comprehensive, high-quality care that
affords every opportunity for recovery and full participation in community life. The National
Council pioneered Mental Health First Aid in the U.S. and has trained more than 100,000
individuals to connect youth and adults in need to mental health and addictions care in their
communities.
http://www.thenationalcouncil.org/
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DAILY LIVING ACTIVITIES TOOL
Outcomes measurement tools like the DLA-20 allow behavioral healthcare providers to
access hard data to examine progress or lack of progress in patients and in doing so, to
partner with patients toward recovery. It is an approach that can improve the chances
for people with mental illness to live more independently and participate more fully in
their communities.
Outcomes measurement and monitoring helps persons with mental illness manage their
treatment, which can sharply reduce the need for specialized, high-cost services.
Additionally, functional assessment tools allow behavioral health centers to partner with
a host of primary care and health home partners because the program provides the type
of measurable outcomes — with a verified reliability and validity — that payers need.
Functional assessment shifts the practitioner-patient dynamic from “We’re going to try
and keep you out of the hospital” to “We’re going to try and help you function better.”
Learn more about the DLA and see samples.
http://www.thenationalcouncil.org/wp-content/uploads/2012/11/DLA-Sample.pdf
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DEPRESSION AND BI-POLAR DISORDER SUPPORT
ALLIANCE - DBSA
Depression and Bipolar Support Alliance
Our Vision
DBSA envisions wellness for people living with depression and bipolar disorder.
Our Mission
DBSA provides hope, help, support, and education to improve the lives of people who
have mood disorders.
http://www.dbsalliance.org
If someone is interested in participating in research:
NIMH.gov has a link:
Department of Psychiatry has a link:
Participate in Research
We need research to understand how mental illnesses develop and progress, how and
why they can affect different people in different ways, how to help people feel better,
and how to keep symptoms from returning. Without the involvement of individual
participants, however, research and medicine would not advance – we need people to
make progress. In fact, all of the treatments that modern healthcare offers, including
medications, devices, and procedures, are available because people have agreed to
participate in research studies. To find out more go to:
http://www.depressioncenter.org/research/participate/
orhttp://www.michiganpal.org/
To talk with someone about participating in a study at U-M, visit UMClinicalStudies.org or call
the Mental Health Research Line at (734) 232-0255.
National Institute of Mental Health: www.nimh.nih.gov
SAMHSA: www.samhsa.gov
Treatment Advocacy Center: www.treatmentadvocacycenter.org
Mental Health America: www.nmha.org
National Alliance on Mental Illness: www.nami.org
The Patient-Centered Outcomes Research Institute (PCORI)
PCORI isan authorized by Congress to conduct research to provide information about the best
available evidence to help patients and their health care providers make more informed
decisions. PCORI’s research is intended to give patients a better understanding of the
prevention, treatment and care options available, and the science that supports those
options.http://www.pcori.org
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FREQUENTLY ASKED QUESTIONS
1. How do I sign up for health care?
2. What is the number for the Ypsilanti police department?
3. What substance abuse services are available in our community? (Need to look at
printed booklets too.)
4. Incarceration 1: My daughter is in jail for shoplifting but she has bi-polar and is in a
manic phase. What should I do?
5. Incarceration 2: My son is being abused in jail. How can I get it to stop?
6. I’m being evicted – as we speak. Can you help me?
7. Is there someone independent in our community that can help me create my person
centered plan?
8. Part 1: I am getting older… what can I do financially to make sure my loved one is
taken care of but not lose their disability benefits? (Special needs trust – contact a
lawyer.)
9. Part 2: I told my son that I created a special needs trust for him and now he is mad
at me because he wants full access to the money claims he is fully recovered from
his mental illness (I don’t think he is.).
10. “I think my child needs special help in school.”
11. Can’t afford medical costs, what should I do?
12. Residential treatment for adolescents?
13. Respite care for child? – 8 years old on the spectrum.
14. Is there someone independent in our community that can help me create my person
centered plan?
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