General Manager Job Description (Microfinance Company)
Company Profile:
Our company is a privately held company, established in the year 1992, with a specific
objective to facilitate credit for those in the low-income group. This non-bank financial
institution also engages with supporting projects in accordance with their aim of
“Enriching Lives”.
The General Manager (GM) is responsible and accountable for all of the company’s
operational activities, and assumes complete responsibility for the company as necessary.
The GM works to ensure that all activities are consistent with, and supportive of, the
company’s business plan, policies, procedures and ethos. The GM ensures all employees
are performing their job responsibilities proficiently and meeting expectations in all areas
of their job descriptions.
The GM exercises complete responsibility for attainment of financial goals as established
by the Chief Executive Officer (CEO) and approved by the Board of Directors.
Oversee all Company operations
1. Ensure that all departments are running efficiently, proficiently with a focus of
minimum cost and maximum gain.
2. Ensure all departments are running according to appropriate relevant procedure. If
departments lack individualized policies, create and educate them accordingly.
3. Oversee that work is accomplished by the managers and supervisors, and that it is
consistent with corporate policies and objectives
Company Targets
1. Take appropriate measures to ensure that the company is reaching its targets in
terms of sales.
Strategic Leadership
1. Take overall responsibility of strategic leadership of the Company
2. Formulate plans, strategies, and objectives for investment in microfinance
products and services and recommend the above to the CEO to ensure the long
term success of the company
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Prepare the company to run in a professional manner with high moral. Develop
'Company Operation Policy' with the Human Resource Manager as an integral
part of all company operations- for each of the departments of the company.
Review the policies, Acts, and regulations related to Company (financial related
acts, regulations etc) time to time and present them to the CEO if necessary.
Review existing bye-laws of the Company and prepare and recommend changes if
there are inconsistencies with Government's Acts and Rules
Ensure mechanism for timely and high quality implementation of company's
policies and operations by effective management of risk, quality, time and cost.
Keep the CEO fully informed, review and report regularly to the CEO concerning
the performances of the Company,
Review and report regularly to the CEO on the overall progress and results of all
investments and operations.
Prepare strategies to maintain and improve management information systems
(MIS) that keep track of the performances, progresses and implementation
schedules.
Financial / Business Leadership
1. Take overall responsibility of Financial/ Business Leadership of the Company.
2. Assist CEO to prepare strategic plan, financial projections, other plans and
programs to improve the financial health of the Company.
3. Prepare plans for issuing financial instruments such as bonds-debentures,
certificate of deposit for long term capital mobilization.
4. Prepare annual budgets, investment plan and ensure its effective implementation
in coordination with CEO and other departments.
5. Take lead role for Business Planning of the company which includes Business
plan for the sustainability of the company, plan for deposit collection (from
share, certificate of deposit, donor agencies etc).
6. Rationalize agency accounts; develop sustainable revenue stream, credit,
monitoring and supervision etc.
7. Develop annual expenditure forecasts.
8. Authorize commitment of corporate resources, including contracts, transactions
and arrangements in the ordinary course of management,
9. Take reasonable steps to ensure that the Company’s assets are adequately
safeguarded and optimized in the best interests of the Company,
10. Develop and institutionalize the best appropriate financial management systems
that enables the Board to manage its financial resources and business to an
internationally accepted standard in a real time using modern technologies and
practices,
11. Develop mechanism to carry out regular internal audit, introduce risk based audit
system, Introduce and Implement management audit,
12. Ensure legal and other compliances – Ensure full compliance of all relevant laws
and regulations, ensure full compliance of the recommendations of external and
internal audit reports, take corrective measures if necessary.
13. Financial Statement and Audit– Ensure timely preparation and auditing of
financial statements within the statutory framework
14. Risk Management Practice – Introduce and implement effective risk
management practices for credit, market risk, operation risk, liquidity risk and
other banking risks.
15. Loan Payment: Ensure that loans are only being given to those who have applied
for, and have passed the credit risk verification process.
16. Loan Repayment: Ensure that personnel are following up with employers and or
individuals and obtaining loan repayments as per loan criteria.
18. Bad Debt: Ensure all bad debts are recovered. Bad debt, which includes ALL NIL
payments registered on monthly basis, is pursed immediately upon its occurrence.
Follow up should cover all possible recovery venues; including the employer, the
individual, the pension funds, etc., either through company personnel, legal means
and or debt collection agents etc.
Administrative Leadership/ Human Resource Management
1. Take overall responsibility of human resource management of the company.
2. Prepare efficient organization structure of all departments; review it from time to
time and make sure the organization is running efficiently,
3. Plan the technical and non technical human resources of the company and submit
it to CEO.
4. Assist CEO and HR manager to identify and recruit the competitive human
resources required for the company in spirit with the Company’s ethos.
5. Give feedback for scientific recruitment system and make selection processes
transparent, trustworthy and free from political interfere.
6. Work with HR Manager to prepare and submit the recruitment, development,
motivation and retention policies and guidelines for staffs conforming to broad
objectives of the company and personnel policies. This shall be accomplished
through the consistent practices of sound human resources management concepts,
thereby achieving teamwork, employee security, mutual respect and the highest
level of professionalism.
7. Work with HR Manager to prepare and submit appropriate training programs for
staffs, retain and develop the key technical personnel required to support technical
services to CEO.
8. Staff Motivation: Ensure HR manager develops and/or administers special
projects in areas such as employee awards. Also ensure that an environment is
fostered for employees to be proud of working at the Company.
9. Legal and Regulatory: Be knowledgeable of the Tanzanian labor laws,
regulations, procedures, and forms related to personnel transactions and the merit
system. Able to interpret and apply laws, rules, and regulations.
10. Terminations: Coordinate with the HR manager to ensure all terminations are
done in accordance with the labor laws of the country and the company policies.
11. Policies and Procedures: Be knowledgeable of human resource policies and
procedures
Public Relation Management
1. Take overall responsibility of maintaining good public relation management of
the department,
2. Develop models and programs with the PR manager to improve impression of
the company to the general public, donors, its customers and other stakeholders,
3. Ensure that effective communications and appropriate relationships are
maintained with government agencies, donors, general public, media and all
other stakeholders,
4. Manage and oversee the required interfaces between the Company and the
government and/or stakeholders.
Monitoring and Controlling
1. Take overall responsibility of financial aspect of monitoring and controlling
management of the Company,
2. Monitor and control the effective operations of all projects, programs and
revenue models of the Company. Assess the time overruns, cost overruns, project
management and other elements for effective implementation of the projects,
programs and revenue models.
3. Regularly monitor the projects, programs and revenue models to control costs,
schedule, and quality of services, of the company and to ensure that they are
effectively meeting the company objectives,
4. Promptly inform the CEO of any unusual events or problems and unforeseen
field events.
5. Take reasonable steps to ensure the safe (risk free) and efficient execution of the
projects, programs and revenue models of the company and ensure compliance
with the Company's objectives, policies, procedures, and practices.
6.
Conduct financial due diligence and make team responsible for evaluation in the
different parameters such as evaluation of financial status of proponents,
evaluation of Financing plan, Evaluation of project’s financial indicators,
Credit Risk Department
1. Ensure that all loan applications are being properly evaluated, as per company
policies and procedures.
2. Ensure the approved loan amounts are in accordance with criteria, as laid down by
the company for each respective employer/borrower.
Accounts Department
1. Create and manage financial budgets.
2. Take care of company expenditure and bills.
3. Handle business procurements.
4. Ensure efficient, cost-effective facility operations.
5. Review financial and operating reports.
Sales and Marketing Department
1. Create Marketing Strategies and Goals for each of the products/services of the
company.
2. Work with the Marketing Manager to lay down the marketing objectives for the
firm each year and ensure these objectives are being met.
3. In conjunction with the Marketing manager, implement programs and marketing
campaigns to promote the company’s products and services.
4. Take measures with the Marketing manager to meet sales forecasts.
Inventory Department
1. Inventory Management
Oversee that the inventory management is consistent with sales, cash flow and
financial goals
2. Take reasonable steps to ensure that the Company’s assets are adequately
safeguarded and optimized in the best interests of the Company,
Market Intelligence/Research and Development
1. Keep up with current trends of customers wants and needs and investigate new
avenues of delivering their changing needs
2. Keep abreast of competitors’ products and services and make recommendations to
the CEO whether those are potential markets of penetration.
3. Initiate and conduct research, training and development activities for
enhancement of company’s performance as well as building confidence and
minimizing operational risks
IT Department
1. Ensure that all required software/hardware for working efficiently is procured and
in place
2. Guide, advise and help the IT department train all relevant employees on how to
correctly and timely use the program in order to have more accountable records
3. With changing needs of the company, ensure that all corresponding softwares
have also been upgraded and or acquired for implementation.
4. Ensure all company data is safe and secured against any virus attacks, hacking,
cybercrime, etc.
Records Department
1. Ensure all company records, especially all loan applications/approvals, are
appropriately filed and stored, for easy retrieval – both physical documents as
well as digital documents/data, etc.
2. Ensure both these records are stored in a safe and secured environment.
3. All filing, retrieval, reference usage, storing and archiving functions are done
based on operating policy of this department.
Requirements
Education
 Minimum of Bachelor Degree in Business Administration, Banking and Finance,
Accounting or any relevant field from recognized institution.
 Fluency in English and Kiswahili
Experience
 Minimum 5 years in similar position as head of department or head of company
 Sound knowledge and understanding of Management Accounting, Human
Resource, Sales and Marketing
 Fully IT trained in MS Word, Excel, PowerPoint
 Inclined towards modern methodology of running a business through use of ICT
services
Email CVs: kristian@shugulika.com