SAM D. GORDON
Resume
SUMMARY OF QUALIFICATIONS
Intrado (911) Voice NOC Technician
November 18 2013- Present
Duties as voice operations technician are to support voice and network functions. To
provide a variety of basic technical support items related to voice platforms, basic
hardware, software, network, systems connectivity, and peripherals. I monitor, isolate and
resolve network connectivity to PSAP's (Public Safety Answering Points) providing proper
operation of the 9-1-1 call processing systems. This includes isolation and repair of basic
routing, translations and circuit related issues on a predominately VoIP, SIP, and IP based
Network in conjunction with the PSTN (Public Switched Telephone Network).
Skype Connect Technician
June 5 2012- November 19 2013
Provide online telecommunications technical support for Skype Connect SIP Business users
IBM Building 025 6300 Diagonal Highway Boulder, CO 80301
Plumbing Sales Associate
February 23 2012- May 28 2012
Assist customers with plumbing questions
Home Depot Store 1502, 5215 Wadsworth Boulevard Arvada, CO 80002
Telecommunications NOC Technician
May 18, 2003 – December 1, 2011
Primary duties were to Install, operate, provision, monitor, and maintain a wide range of
telecommunication equipment, such as licensed radio systems UHF and VHF, SONET
multiplexers, and DACs (Digital Access Carrier System) equipment, Avaya PBX, Cisco Call
manager, Satellite data transport systems. Setup and configure the Telecom WEB servers
and equipment backups.
Equipment Installed, Operated and maintained:
Motorola UHF radios and repeaters, VHF systems from Nortel (DS3), Alcatel (MDR4000
and MDR8000), Harris (Constellation), Farinon, and Tadiran
Satellite data transport systems from TSat, and MicaTech
SONET equipment from; Nortel (OC3 express), Alcatel (1603), Fujitsu (Flashwave 4500)
Digital Access Carrier System equipment from; Tellabs (Titan 532), Sycamore (DNX 11/88,
SPS1000 Bridge)
Channel banks from; TELCO (Access 60, Route 24) T1 to DS0 systems
Phone systems from, Avaya (Difinity G3), Cisco VoIP Call manager (7.1.5), Cisco Unified
messaging systems
Data communications center AC/DC plant, and UPS systems.
Facilities telecommunications infrastructure, cable plant, Cross connects, and Fiber
systems
Work Station LAN/Applications Specialist
January 1, 2002 – May 18, 2003
Acted as a liaison between the ITS department and employees. Assisted in troubleshooting
user problems relating to operating system issues, (Win9x, NT, and Win 2000, Windows
XP, Windows 7, and Mac OSX), Network Connectivity, TCP/IP configuration, upgrades, MS
Office products and Internet connectivity. Assisted users in installation of hardware,
6235 Pierce Street, Arvada, CO 80003
(303) 420-4794
GordonSamD@comcast.net
SAM D. GORDON
peripheral equipment, and software applications to include training and instruction.
Supported users regarding day-to-day operations, file access, coordinate and set up user
accounts, printing and plotting, file restoration and served as a ‘help desk’ both in person
and by phone.
Equipment and software supported:
Computers; Macintosh, Gateway, Hewlett Packard (printers and computers), Toshiba, and
Compaq. Software; Microsoft Office Products, AutoCAD, Visio, Procom, Utility specific
applications, and Corporate developed software. Operating systems; Mac OSX, Windows
(NT4, XP, Win7)
Senior Computer Operator
May 8, 2000 –January 1, 2002
Acted as network administrator supporting- systems servers, network security, file servers,
database servers, workstations and other related systems. Deployed updates, service packs
and hot fixes using Windows Update and manual updates. Installed logical and physical
printers/scanners on print servers and prepared print servers to host clients. Set-up end
user’s rights and permissions, to include file and folder permissions on corporate servers.
Configured security templates as necessary. Coordinated installation of
hardware/software; verified network availability and confirmed operations of networkattached devices. Adjusted system enhancements necessary to keep the systems operating
efficiently. Coordinated with personnel within and outside of the corporate structure to
ensure hardware and software problems were resolved as concerns arose. Selected and
installed software, kept current on upgrades, enforced software-licensing compliance; and
evaluated projected software and hardware purchases.
Knowledge of several operating systems: HPUX; Open VMS 7.1; SCO UNIX; NT 4/2000, XP
Windows 7; and Windows 2003 Servers.
Network / Systems Administration,
April 1, 1999 – December 10, 1999
Worked as a systems administrator for the College of Architecture and Planning on the
Boulder campus, duties were to maintain the college’s servers, printers, plotters, the
student labs (Windows and Apple) and the staff computers and file systems.
EDUCATION
Cleveland Institute of Electronics; Cleveland, OH
November 2011
Wireless and Electronics communications
University of Colorado; Boulder, Colorado
Certificate in Network/Systems Administration
November 1998
Metropolitan State College; Denver, Colorado
December 1987
Bachelor’s Degree: Aviation Management; Minor in Computer System Management
Red Rocks CCD; Lakewood, Colorado
A.A.S. Aviation Maintenance
May 1982
Colorado Aero Tech; Broomfield, Colorado
Airframe and Powerplant License
6235 Pierce Street, Arvada, CO 80003
October 1981
(303) 420-4794
GordonSamD@comcast.net
SAM D. GORDON
WORK EXPERIENCE
Intrado Voice Noc Technician
11/2013
1601 Dry Creek Dr. Longmont, CO 80503 (720)494-5800
EXPERIS GROUP; IBM BOULDER; SKYPE
2012–2013
SIP TECHNICAL SUPPORT TECHNICIAN
Home Depot; Arvada, Colorado
SALES ASSOCIATE PLUMBING
2012
Tri-State Generation and Transmission; Westminster, Colorado
Telecommunications Technician IV
Work Station LAN/Applications Specialist
Senior Computer Operator
2003 – 2011
2002 – 2003
2000 – 2002
University of Colorado; Denver, Colorado
Network/Systems Administration; College of Architecture & Planning (Boulder site)
6235 Pierce Street, Arvada, CO 80003
(303) 420-4794
1999
GordonSamD@comcast.net