SG Business Management
3.1 - Business Location
Credit
KU DM
Finance
1
Suggest and justify a suitable method of finance for the following: (a) Buying raw
materials;(b) Building new stores.
0
4
0
4
Globalisation
2
Describe the meaning of the term global market.
3
0
3
Suggest 3 benefits for firms such as, Ikea the Swedish Furniture Chain, from operating in
a "global" market.
3
0
6
0
Location
4
Describe the features that a Marketing Manager would have to make sure that an out of
town shopping centre had in order to attract different types of shoppers.
0
4
5
Describe how the infrastructure of an area may help to attract multi national companies
to it.
3
0
6
Suggest ways in which the UK government can assist large non-European organisations
to find the right location?
0
2
7
Location is very important to organisations. What factors may influence where firms
locate?
3
0
8
Give 2 possible reasons why it is cheaper for Electronics giant NEC based in Japan to
produce in China.
2
0
9
Suggest 3 decisions that the management of a large production organisation will have
to take to organise the switchover of production from one country to another.
0
3
10
When relocating a large production organisation from Japan to China some staff will
change to service roles. What possible implications will this have for the staff involved?
0
3
8
12
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 26 of 57
SG Business Management
3.1 - Business Location
Foundation
KU DM
Finance
1
Name 2 sources of money available to start up a new business
2
0
2
Suggest 2 sources of finance which may be available when a company decides to buy
the property next door to theirs.
0
2
2
2
Location
3
Suggest 3 things that are important to businesses when choosing a location.
3
0
4
Suggest three reasons why business' choose their location.
0
3
5
Suggest 2 reasons why a burger bar may be interested in locating in a Retail Park.
0
2
6
Suggest one reason why a company may not be interested in locating to a Retail Park.
0
1
7
Give 2 advantages to customers when shopping out of town.
2
0
8
Suggest one factor an organisation should consider before choosing a good place to
open a shop.
0
1
9
Suggest 2 reasons why an organisation may decide to buy the building next door to their
own property.
0
2
10
Give 2 reasons why McDonald's have restaurants all over the world.
2
0
7
9
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 27 of 57
SG Business Management
3.1 - Business Location
General
KU DM
Finance
1
Identify 2 possible sources of finance which could be used to expand the business
2
0
2
Suggest one advantage and one disadvantage of borrowing money to finance a
business.
2
0
3
Suggest two sources of finance which could be used to expand a business.
2
0
4
Suggest one way the local authority could finance a new £300,000 computer system in
the roads department.
1
0
5
Choose a source of finance that young enterprise winners could use to start up their new
business and justify your choice.
0
2
6
Give one advantage and one disadvantage of borrowing from the bank.
2
0
7
Other than a bank loan, describe a source of finance which would be suitable for a
public limited company.
2
0
8
Apart from the government, choose 2 other sources of finance available to a Sole Trader
starting up a business.
2
0
13
2
Location
9
Suggest 2 reasons why a computer shop chose to locate in an out of town shopping
centre.
0
2
10
Suggest 2 reasons why out of town shopping centres are popular.
2
0
11
Why might a computer manufacturer decide to leave their Glasgow city centre site and
relocate in a business park beside an airport and several motorways?
3
0
12
The owners of a small sandwich shop decide to locate their business in a business park.
Suggest 2 factors that may have influenced their decision.
2
0
13
Suggest 2 factors which may have influenced the decision to give Motorola (the large
mobile phone company) a grant.
0
2
7
4
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 28 of 57
SG Business Management
3.2 - How do people contribute to businesses?
Credit
KU DM
Appraisal
1
Describe the purpose of employee appraisal.
2
0
2
What benefits might employees get from the appraisal interview?
2
0
3
Describe the problems that junior staff may face when being appraised by very senior
staff.
0
2
4
Suggest ways to overcome the problems that junior staff may face when being appraised
by very senior staff.
0
2
5
Describe 2 advantages of Appraisal to the employee and the employer.
4
0
6
What is an employee "appraisal scheme"?
2
0
10
4
Employee Relations
7
Suggest steps that managers can take to prevent conflict between themselves and
employees.
0
3
8
What is a Trade Union?
2
0
9
Identify and describe a type of industrial action which employees could take in an
organisation.
2
0
10
Other than Quality Circles, suggest and describe 2 ways in which employers can "work in
partnership" with employees.
0
4
11
What are the benefits of working as a team?
2
0
12
Suggest and describe ways in which staff can be motivated to achieve the targets of the
Sales Department.
0
6
13
Suggest suitable benefits and rewards that a Supermarket could use to attract and
motivate workers.
0
6
14
Suggest reasons why a supermarket might want to encourage "older workers" to join the
company.
0
3
6
22
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 29 of 57
SG Business Management
3.2 - How do people contribute to businesses?
Credit
KU DM
HRM
15
Describe the ways that the HRM Department provides a service to other departments.
4
0
16
What factors may have led to the change from full time permanent staff to other types of
employment over the last 10 years?
2
0
17
Describe the features of job sharing and give reasons why some employees may wish to
job share.
3
0
18
What re the benefits of temporary contracts to the employer and the employee?
4
0
19
Describe the changes in ICT which have allowed the percentage of teleworkers to
increase from 0% to 3%.
0
3
20
Give reasons why manufacturing "has traditionally been in decline".
3
0
16
3
Recruitment
21
Describe the skills and qualities required from an employee working with state of the art
technology.
4
0
22
Name and describe 2 laws which a business must take into account when recruiting new
employees.
4
0
23
Name 2 documents that are used in the recruitment process. Explain how these are used
in selecting the right employees.
4
0
12
0
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 30 of 57
SG Business Management
3.2 - How do people contribute to businesses?
Foundation
KU DM
HRM
1
Give one advantage and one disadvantage to working part-time.
2
0
2
What makes employees feel happy at their work. Select 2 correct answers from: a) Being
praised for their work b) Always being blames for mistakes c) Being involved in
decisions d) Having to work long hours
2
0
4
0
Recruitment
3
Name two pieces of information you might be asked for in an application form.
2
0
4
Name two other pieces of information you would include in a CV.
2
0
5
A candidate attends an interview for a job at a golf club. Name three qualities which will
be looked for at the interview.
0
3
6
Give 2 pieces of information that could be included in a job advertisement.
0
2
7
Suggest 2 places where a job advertisement could be placed.
0
2
8
Suggest 2 skills which a new employee would need to have to work in a flower shop.
0
2
4
9
Training
9
All staff are making too many mistakes using the new computer. How can you solve this
problem?
0
1
10
The business is struggling to meet an increase in customer orders with existing staff. How
can you solve this problem?
0
1
11
Describe two methods of training workers
2
0
12
What type of training should a Human Resources Manager arrange for a new employee?
1
0
13
Name one type of training that a company can provide for its employees.
1
0
4
2
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 31 of 57
SG Business Management
3.2 - How do people contribute to businesses?
General
KU DM
HRM
1
What 2 actions might be taken to reduce staff costs?
0
2
2
Staff will now work in teams. Suggest two advantages of team working for employees.
2
0
3
Name 2 other tasks other than preparing job advertisements the HRM department carries
out.
2
0
4
2
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 32 of 57
SG Business Management
3.2 - How do people contribute to businesses?
General
KU DM
Recruitment
4
Why do businesses prepare job descriptions?
1
0
5
As human resources manager which 3 steps would you take to decide on your short list of
interview candidates?
3
0
6
Why is so much time is spent on Recruitment and Selection?
0
2
7
An outside agency could be used for Recruitment and Selection. Give one advantage
of this.
1
0
8
Explain what a Job Description is.
2
0
9
Explain what a Person Specification is.
2
0
10
Suggest a suitable piece of information which would be used in either a job description
or a person specification, and explain how each can be used to attract suitable
candidates.
0
4
11
Suggest 2 steps that can be taken before an interview to make it successful. Give a
reason for each of your suggestions.
0
4
12
A small sandwich company employ a Production Assistant to help with making the
sandwiches. Recommend a suitable place to advertise the post.
0
1
13
Give 2 pieces of information that could be included in an advertisement for a new
employee.
0
2
14
Suggest 2 places where a Human Resources Manager could advertise for new
employees.
0
2
15
Name the department that would prepare a job advertisement before placing it on a
website.
1
0
16
Suggest 2 questions that could be asked at the job interview for a Web Page Designer
and justify your suggestions.
0
4
17
Name 2 laws which an organisation should take into account when recruiting and
selecting new employees.
2
0
12
19
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 33 of 57
SG Business Management
3.2 - How do people contribute to businesses?
General
KU DM
Training
18
Suggest 2 methods of training which you might decide to offer new employees.
0
2
19
The HRM manager decides more time should be spent on Induction and Training. Give
two more reasons for this.
0
2
20
Name and describe a suitable method of training for improving the ICT skills of staff who
have never used a computer before.
0
2
21
What type of training should a Human Resources Manager arrange for a new employee?
1
0
22
Suggest 2 skills that an employee could gain whilst on a training course for promotion.
Justify your suggestions.
0
4
1
10
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 34 of 57
SG Business Management
3.3 - How do businesses use information?
Credit
KU DM
ICT
1
Describe how a company might use ICT to communicate with customers in the global
market.
0
4
2
Describe how database and spreadsheet software might help a manager to monitor the
level of stock.
0
2
3
Describe how database and spreadsheet software might help a manager to monitor the
sales of each product.
0
2
4
Describe how database and spreadsheet software might help a manager to calculate the
wages of all employees.
0
2
5
Describe how database and spreadsheet software might help a manager to control all of
the expenses of a business.
0
2
6
Describe 2 ways that the Managing Director of a company could use the Internet.
0
2
7
After purchasing the necessary hardware, what else will be required to allow a business
to sell its products over the internet?
0
4
8
What are the advantages to using the internet to sell products?
4
0
9
Suggest and describe a suitable software application that could be used in preparing a
Business Plan. Justify your choice.
0
3
10
Suggest and describe how ICT could improve communications in the Sales Department
of a Travelshop.
0
4
11
Choose and describe a suitable type of software application that could be used in
preparing financial information. Justify your choice.
0
3
12
Describe features which can be used to create an attractive website for a large
manufacturing organisation with a visitors centre.
0
4
13
Explain one advantage and one disadvantage of using a website to sell products.
2
0
6
32
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 35 of 57
SG Business Management
3.3 - How do businesses use information?
Credit
KU DM
Information
14
Describe the qualities of information that make it useful.
3
0
15
Describe the information that the Finance Department could provide for the Managing
Director of a company.
0
3
3
3
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 36 of 57
SG Business Management
3.3 - How do businesses use information?
Foundation
KU DM
ICT
1
Give one example of how a business could use each of the following. (a) E-Mail. (b)
Internet. (c ) Video Conference.
3
0
2
Name three types of IT applications which could be useful in business, and give an
advantage for using each one.
3
3
3
Name a suitable computer software application that HRM could use to prepare a job
advertisement.
1
0
4
Suggest what each of the following pieces of ICT equipment could be used for. E-Mail,
Mobile Phone, Fax Machine.
0
3
5
Suggest 2 pieces of information that can be put on a web site to advertise a product.
0
2
6
What is "on-line shopping"?
1
0
7
Give 2 reasons why customers may want to use "on-line shopping".
2
0
8
Which software package would be used for each of the following tasks. (a) Keep records
of staff details (b) Prepare letters to send to customers (c ) Calculate sales
3
0
9
Suggest 3 pieces of information that an organisation could have on their website other
than Name, type of organisation, address, telephone/fax number and web address.
0
3
10
Suggest 2 reasons why organisations decide to create a website.
0
2
13
13
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 37 of 57
SG Business Management
3.3 - How do businesses use information?
General
KU DM
ICT
1
Why are spreadsheets a useful way of preparing Cash Budgets?
1
0
2
What 2 factors should be taken into account before purchasing new computer equipment?
2
0
3
Name 2 software packages that could be installed by a business on their computer
system, and suggest how each could help managers to make decisions.
2
2
4
Suggest 2 advantages of using a network.
0
2
5
Describe 2 uses businesses have for being on the internet.
2
0
6
Suggest two advantages of using email.
2
0
7
Name one advantage to a business having a web site.
1
0
8
Give two features of a good web site.
2
0
9
Give one advantage of using each of the following. a word processing package. b
database package.
2
0
10
The computers in the Roads Department of the council will be networked. Suggest two
improvements networking will make.
2
0
11
Suggest two ways management could help staff to cope with the introduction of IT.
2
0
12
Suggest a piece of software which would writing out invoices easier. Explain why your
suggestion will make this task easier.
1
1
13
Suggest a piece of software which would make calculating wages easier. Explain why
your suggestion will make this task easier.
1
1
14
Name a software package that could be used to prepare a Cash Budget and describe 2
benefits of using this package.
3
0
15
Many of Ryanair's customers book their flights using the internet. Recommend 2 services
that Ryanair could make available to customers on their website other than flight
bookings. Give reasons for your suggestions.
0
4
16
What problems might customers experience when booking online? Suggest 2 ways in
which these problems could be overcome.
2
0
17
Recommend a suitable software package that could be used to help prepare a business
plan and describe how it could be used.
0
2
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 38 of 57
SG Business Management
3.3 - How do businesses use information?
General
KU DM
18
If a manager would like to display Gross Profit over the last 5 years, suggest a way of
presenting this information and justify your answer.
0
2
19
Suggest 2 pieces of information that could be contained on a hospital website and
explain how this could benefit the public.
0
3
20
Give one advantage of applying for a job online for the employee and the employer.
2
0
21
Give 2 advantages of using a database in a Medical Centre.
0
2
22
Apart from a database, identify 2 types of software applications that are used in a
Medical Centre.
0
2
23
An organisation uses a local area network (LAN). Suggest how this could be used.
0
2
27
23
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 39 of 57
SG Business Management
3.4 - Business operations
Credit
KU DM
Production Methods
1
Identify and describe a suitable method of production which could be used by The CocaCola Company when producing their products.
2
0
2
Describe one advantage and one disadvantage of the method of production used by
Coca-Cola when producing their products.
2
0
3
Describe 2 advantages of using "just-in-time" manufacturing.
2
0
4
Explain the term "adding value".
1
0
5
Describe the 3 stages of the production process which are used to manufacture products.
3
0
10
0
Quality
6
Describe the steps that a restaurant owner might take to ensure quality.
0
4
7
What benefits might there be to a restaurant owner if customers believe their food is high
quality?
4
0
8
What does the term quality mean?
2
0
9
Suggest ways in which the manager of a Toy Brick company could improve quality.
Give reasons for your suggestions.
0
4
10
What are the benefits of improving quality for the customer and the business?
4
0
11
Suggest possible quality measures Coca-Cola could take to ensure the product "meets
consumers' high expectations".
0
4
10
12
4
0
4
0
Resources
12
Describe the Factors of Production an organisation such as Procter & Gamble would
combine to produce their "Flash" cleaning brand.
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 40 of 57
SG Business Management
3.4 - Business operations
Foundation
KU DM
Production Methods
1
What does IPO stand for?
1
0
2
When a business is providing goods or services, the production department turn the raw
material into a finished product. Name two things the production department needs to
pay attention to.
Put the Following activities for making t-shirts in the correct order.
Cut the shapes out,
Place in boxes for delivery, Sew the pieces together, Lay out the cotton, Print the
logo on the fronts only, Unpack the new cotton material.
Suggest four ways to increase output.
2
0
0
3
0
4
Put the following steps in order to identify the production chain for a woollen cardigan
manufacturer. (a) sew the pieces together, (b) shear the sheep, (c ) knit the cardigan
pieces, (d) package the cardigan.
Why might a woollen cardigan manufacturer use knitting machines instead of people?
0
4
1
0
7
Suggest 2 advantages a manufacturing factory making and selling biscuits may have
over hand-making from home.
2
0
8
Suggest one advantage hand-making and selling biscuits from home may have other
producing from a factory.
1
0
7
11
3
4
5
6
Resources
9
Name the factors of production needed to start up a business.
4
0
10
A sole-trader has a successful gardening company and decides to expand and provide a
hedge cutting service. Suggest 2 resources which he may require to do this.
0
2
11
From the list below, select 3 inputs which would be necessary for making biscuits: a)
Flour b) Customers c) Sugar d) Shop e) Labour
0
3
4
5
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 41 of 57
SG Business Management
3.4 - Business operations
General
KU DM
Production Methods
1
Suggest one advantage and one disadvantage pf job production.
2
0
2
Describe flow production.
1
0
3
Suggest 2 changes that could be made to a job production business so that it can
introduce flow production.
0
2
4
Suggest two advantages that becoming capital intensive will bring to production.
2
0
5
Suggest two effects which automation may have on existing employees.
2
2
6
What is the name of the production method used to create "one off" products?
1
0
7
Suggest 2 features that "one off" producers would look for in a parts supplier. Give a
reason for each of your suggestions.
0
4
8
What method of production would you recommend a small sandwich making company
use? Give a reason for your answer.
0
2
9
Name the method of production used to produce cars.
1
0
10
Name and describe 2 other methods of production.
4
0
11
Give one advantage and one disadvantage of using robots instead of people in car
production.
2
0
15
10
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 42 of 57
SG Business Management
3.4 - Business operations
General
KU DM
Quality
12
Name one piece of legislation that exists to protect consumers.
1
0
13
A company who designs and builds their cars want to improve their cars. Recommend 2
ways that this could be achieved. Give a reason for each of your recommendations.
0
4
14
Describe 2 ways that a car manufacturing organisation can ensure its employees work to
the "highest possible standards".
0
2
15
Skoda, the car manufacturer, wants to make improvements to its cars. Recommend 2
ways this could be achieved. Give a reason for each of your recommendations.
0
4
1
10
East Dunbartonshire Council - D Mitchell & T Nisbet
Page 43 of 57