ENTERPRISE APPLICATION SUPPORT SPECIALIST
(FULL-TIME / NON-EXEMPT)
JOB SUMMARY
Under the direction of the Enterprise Applications & Database Manger this position performs a
variety of professional and administrative functions related to the development, implementation
and support of the community foundation’s enterprise business applications. These duties
include but are not limited to end-user support and training; troubleshooting and problem
resolution; business process analysis and documentation; design and development of reports;
working with staff across all departments to identify and document needed and desired
application enhancements; and, working closely with third-party vendors and service providers
overseeing enhancements, upgrades, patches and testing of applications.
This person must be able to work independently as well as with others and must be able to act as
a liaison with staff at all levels and in different functional departments within the organization.
This person must demonstrate a total commitment to customer service excellence.
Salary range begins at $24.00 an hour. Wage commensurate with experience.
RESPONSIBILITIES

Provide end-user support and basic administrative tasks for all of the community
foundation’s enterprise applications including but not limited to Blackbaud’s Financial
Edge, Raiser’s Edge and NetCommunity and Fusion Labs’ GrantedGE and Proffer.

Provide end-user assistance and training in the use of these enterprise applications to
maximize staffs’ ability to carryout the organization’s core business processes.

Perform troubleshooting and problem identification of business applications.

Recommend and implement solutions or escalate problems to manager and software
vendors as necessary.

Follow through on resolution of problems to ensure they are resolved to complete
satisfaction and document all problems and solutions in detail.

Under manager’s supervision assist with all enhancements, upgrades, patches and
testing of applications.

Assist in the design and develop of financial and business information reports.

Under manager’s direction perform basic administration of the donor/constituent website
on NetCommunity.

Under manager’s direction actively manage and periodically review user access rights
and privileges to ensure appropriate assignment of security levels.

Assist the Enterprise Applications & Database Manager in developing and implementing
data entry standards and guidelines and ensuring adherence to these standards
throughout the organization.

Assist in the development of strategies to improve and enhance end-user support,
incident management and problem resolution.

May occasionally be required to assist in providing general IT end-user desktop support.

Serve as a backup position to the Enterprise Applications & Database manager.

Continue training and education programs to improve business and technical skills.

Perform other related duties as assigned.
QUALIFICATIONS

Bachelor’s degree in business or technology related field or equivalent work experience.

Minimum two years experience working in applications support in a production
environment.

Good understanding of relational database concepts and applications.

Working knowledge of Blackbaud’s Raiser’s Edge strongly preferred.

Familiarity with Blackbaud’s Financial Edge desirable.

Working knowledge of Microsoft Office suite required.

Experience with SQL Server Reporting Services and/or Crystal Reports highly desirable.

Familiarly with not-for-profit business processes and accounting procedures strongly
preferred.

Well developed interpersonal skills and the ability to work affably and productively in
teams.

Ability to work independently and exercise good judgment with minimal supervision.

Excellent customer support skills and service orientation.

Excellent written and verbal communication skills.

Detail oriented with ability to multi-task.

Ability to effectively organize, prioritize and meet deadlines.

Ability to work well under pressure.

Ability to approach situations and challenges with a sense of humor.

May require occasional overtime and flexibility to work outside of normal business hours.
WORK ENVIRONMENT / PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to
finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The
employee frequently is required to walk. The employee regularly stands. The employee must
regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to
adjust focus.
The noise level in the work environment is usually moderate. Some travel may be required
APPLICATION PROCEDURE
Submit a cover letter explaining your interest in the position and what you would bring to Silicon
Valley Community Foundation. Send cover letter and resume as Word documents via email only
to humanresources@siliconvalleycf.org with the position title "Enterprise Application Support
Specialist" in the email subject line.
One of the largest community foundations in the nation, Silicon Valley Community Foundation is a
comprehensive center for philanthropy. Our mission is to strengthen the common good, improve
quality of life and address the most challenging problems. We do this through visionary
community leadership, world-class donor services and effective grant making throughout San
Mateo and Santa Clara counties. We invite you to apply for a position to become a part of this
exciting organization.
Application deadline: open until filled.
Silicon Valley Community Foundation is an equal opportunity employer.