National College of Computer Studies (NCCS)
Final Exam (2010)
Set A
Full Marks: 60
Time: 3 Hours
BIM/Second Semester/MGT 204: Business Communication
Candidates are required to give their answer in their own words as far as practicable.
Group “A”
1. Brief Answer Questions:
[10×1=10]
a) What is communication?
b) What do you mean by the filter in Business communication?
c) Define Reality.
d) Define Opinion and also give two examples.
e) Illustrate Two-valued Thinking with two examples.
f) Give the meaning of Rubber Stamp Expressions.
g) Define and illustrate Camouflaged Verbs.
h) What is the difference between a letter and a memo?
i) How should one dress for an interview?
j) Define Proxemics and illustrate with examples.
Group “B”
Attempt any five questions:
2. What are some of the fundamental truths of communication?
3. How are viewpoints formed? Enumerate them and also discuss the different aspects,
which contribute to the formation of viewpoints.
4. Write a complaint letter about a wrist watch that you bought recently from a dealer in
New Road. His name and address are the following: Brij Mohan Kedia, Shop No. 65,
Ground Floor, Bishal Bazaar. Write in the conversational style of business letter
writing.
5. Define malfunction of communication. How many types are there? Describe one type
and its solution.
6. Write a memo to the coordinator requesting for information regarding a seminar which
is going to be held for BIM students at World Trade Centre.
7. Describe Public Speaking including Consideration of Personal Aspects, Audience
Analysis, Appearance and Bodily Actions, Use of Voice, etc.
8. Write short notes on any TWO of the following:
a) Guidelines for the Interviewer
b) The filter of the Mind
c) Visual Aids
d) Kinesics
[5×10 = 50]
National College of Computer Studies (NCCS)
Final Exam (2010)
Set B
Full Marks: 60
Time: 3 Hours
BIM/Second Semester/MGT 204: Business Communication
Candidates are required to give their answer in their own words as far as practicable.
Group “A”
1. Brief Answer Questions:
[10×1=10]
a) What is external communication?
b) Define time-binding.
c) Give two examples of beliefs.
d) Explain “complete truth is a myth”.
e) Give one example of a static viewpoint.
f) Explain the old language of business.
g) Name the three types of presentations. Which is the best one?
h) Give an example of the ‘you’ viewpoint in letter writing.
i) Give examples of camouflaged verbs.
j) What is the ‘eye contact’ in public speaking?
Group “B”
Attempt any five questions:
[5×10 = 50]
2. Define communication and elaborate.
3. Define malfunctions of communication and describe one malfunction and its solutions.
4. Write a complaint letter about a Goldstar refrigerator that you have bought recently from a dealer in Bagh
Bazaar. His name and address are the following: Mr. Chini Kazi Shrestha, Gold Star Agency, Bagh
Bazaar, Kathmandu. Write in the conversational style of business letter writing.
5. Write a memorandum to the coordinator on “Improving the College library”.
6. Give five ways how viewpoints are formed.
7. Describe the infinity in reality on a blank sheet of paper.
8. Write short notes on any two of the following:
a) The foundation of language
b) Rules for Report Writing
c) Personal aspects in Public Speaking
d) the filter of the mind