15 Viking Terrace
Worcester, MA 01604
(508)797-5207
JShpidah@AOL.com
JShpidah@Charter.net
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Summary Of
Experience:
Created an infrastructure with mixed clients (Windows, Sun, Linux, HP, Apple) from
a startup level operation to an international corporate environment. Responsible for
all aspects of network operation, build, and security in the Lab and Office
environments for a multiple product R&D organization. United States Marine from
1994-1998 serving as a Reconnaissance Marine (0321).
03/00 – 09/02
Senior Operations Engineer / Systems Administrator
Macromedia, Inc / Allaire Corporation., 275 Grove St. Newton, MA 02466
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Configured, installed, maintained and coordinated a dynamic Windows NT
domain structure with multiple trusts designed to meet the demands of server
software engineers.
Oversaw and coordinated, designed and implemented the Enterprise Build,
Development and Q/A Lab from the blueprint stages to electrical engineering,
data distribution, HVAC, construction, fire suppression, furniture procurement /
layout and security card access
Planned and drove the dismantling, movement, reassembly and configuration of
an entire Enterprise Build, Development and Q/A Lab, from one facility
(Cambridge) to another (Newton) while suffering no losses and limiting downtime
during an active development cycle
Designed and maintained an operational static build environment for legacy
software builds and security patches, as well as a dynamic environment for
current software builds
Planned, documented, created, mapped and maintained a file server environment
of over 2TB designed to provide a comprehensive history of software builds for
four concurrently developed products including legacy builds.
Coordinated and followed through with existing vendors to get best possible
pricing (Compaq TOSS) and reviewed pricing from competitors with the
cooperation of corporate Purchasing department and IT
Provided all support for hardware maintenance and warranty issues for Intel based
hardware in both the Lab and Office environments
Planned, coordinated, managed and implemented a strategic backup strategy
including a disaster recovery plan and offsite storage
Planned, coordinated, managed and implemented an Intel based Image Farm
allowing both QA and Localization immediate access to multiple operating
systems over several languages while minimizing hardware and software licensing
costs
Created, coordinated, and managed a service based R&D Help Desk designed to
specifically deal with all Development hardware and software issues in both the
Lab and Office environments while maintaining a stellar success and customer
satisfaction rate
Coordinated and implemented all changes to Lab and Office networking,
including new installations, subnet / network allocation, IP addressing and routing
over Cisco 6509 Catalysts
Researched, coordinated, managed, and created a proactive Server Security team
to deal with software vulnerabilities in the Lab and Office environments, using
Black Ice, Microsoft Security, Norton Anti Virus Corporate Edition, and
corporate IT operatives
11/98 – 12/99
Technical Support (Help Desk) / Workstation Specialist
William R. Hough & Co., 100 2nd Ave. S, St. Petersburg FL, 33701
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02/94 – 02/98
Provided a working knowledge technical support of all Microsoft Office (95, 97
and 2000) products for over 250+ users in both office and remote locations
Supported and troubleshot financial applications ranging from NASDAQ / Bridge
/ Telerate / SNL Securities / CQ 3270 / Munibase / Centerpiece / Bloomberg
(Open, Traveller, and Workstation) / Alert / DTC / to both in house trading
systems, and various other external reporting software.
Configured and maintained LAN level Exchange Server mail accounts, as well as
Internet POP3 and VPN mail connections via Outlook 98 / 2000, Outlook
Express, Internet Mail (IE 4.01 / 5.0) and Netscape Mail.
Created, maintained, and organized dial up networking accounts, connections, and
mail services for remote locations in various locations throughout the United
States.
Maintained and updated a working database of all calls and incident tickets with
detailed actions taken and resolution documentation, in addition to a local Intranet
Whiteboard for all out-sourced repairs.
Assembled and configured new workstations (both hardware and software
settings), as well as upgrading existing workstations to meet current corporate
standards.
Maintained, updated, and configured networked hard drive images, as well as
create a solid workstation build for unique machines, from the ground up.
Provided and delegated 1st and 2nd Level (on site and printer queue) repair and
support for HP / Cannon / and Genicom printers both through Netware Print
Services and NT Print Services (TCP/IP).
United States Marine Corps – Reconnaissance Marine
3rd Reconnaissance Co, Okinawa Japan / 2 nd Reconnaissance Bn, Camp Lejuene, NC
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Military experience is available upon request