information sheet
EMIS Seconded Trainers
Who are EMIS?
Egton Medical Information Systems Ltd (EMIS) is the UK's market leading primary care software provider with
more than 39 million patient records entrusted to its systems.
EMIS's current core market is represented by 52.2 per cent of GP practices that use a mixture of LV, PCS and
EMIS Web systems.
Our aim is to make good quality, timely patient information available any time, any place, anywhere through
interoperable systems. With 25 years’ software development experience, EMIS is known for delivering
systems and solutions that really work for our customers, coupled with market leading support and training.
History
EMIS began in the 1980s in a rural practice in Egton near Whitby in North Yorkshire. Dr Peter Sowerby and Dr
David Stables wrote the software with the founding principle that the systems used by GP surgeries should
improve patient care, and the idea of EMIS ‘written by doctors, for doctors’ was born.
To this day, from knowledge support to interoperability, clinical research projects and free online services for
patients, EMIS still puts patient care at the heart of every click of the mouse.
EMIS Training
It is a well known fact that 20 per cent of the success of an IT system is down to software, 80 per cent is down
to system knowledge.
EMIS is committed to providing quality training to enable our customers to get the most from their clinical
system. Our training programmes are designed to incorporate all aspects of the clinical system ensuring all
knowledge gaps are covered.
Our friendly and informal sessions are run by an expert training team that have undergone full system training
and accreditation and are enhanced CRB checked for added security. The training team are readily available
to offer training at a time and location suitable for the customer.
Service definition
EMIS can provide Seconded Trainers for one month or more to help PCOs to implement key strategic
programmes. Seconded Trainers are accredited in all aspects of the EMIS clinical systems (LV, PCS and
EMIS Web) and receive frequent updates on EMIS developments, helping the PCO provide a flexible training
solution without the restraints of permanent contracts. This enables the customer to focus on their core
business whilst providing the flexibility to meet local requirements.
EMIS Trainers are the experts in training end users on the EMIS clinical systems, LV, PCS and EMIS Web. As
well as a rigorous internal accreditation programme covering in-depth system knowledge and training skills,
trainers receive monthly update training and up to date information on EMIS software developments. They
work closely with the PCT, CCG and practices to meet local needs and develop a good understanding of local
issues.
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A Seconded Trainer can provide:
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Subject matter expertise
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Standard training sessions on all modules of EMIS
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Bespoke sessions to suit all level of system user and practice roles (1 to 1 or group sessions)
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Hints and tips on making best use of IT in a modern practice
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Information and advice on EMIS software updates
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Troubleshooting sessions backed by the full problem-solving capabilities of their EMIS colleagues
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Assistance in the development and implementation of standardised formularies, templates and
protocols for local campaigns and even provide a regular, predefined report on the progress of a project
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Project Management services
Advantages of a Seconded Trainer over a PCT/CCG employed trainer
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Full up-to-date knowledge of the EMIS systems
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Full EMIS internal accreditation with annual assessment to ensure EMIS’ high training standards are
maintained
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Direct access to the full range of EMIS internal support and advice routes, including a local team of 20
trainers and managers who work with practices and PCTs each day

If a Seconded Trainer resigns, EMIS will replace the service with an equivalent resource without the
need for lengthy recruitment and re-training processes
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If a Seconded Trainer is off sick for 5 consecutive days, EMIS will provide a substitute Trainer to
maintain continuity of service

Practices have the opportunity to provide direct electronic feedback at the end of each training session
via our website (this is read and analysed monthly by the Customer training Manager).

EMIS provides all equipment and software necessary to do the job and covers all employment costs
and expenses
Training methods
EMIS provides a range of bespoke training services, delivered in a variety of different styles. Training is
tailored to customer requirements, with core elements designed to complement the requirements of NHS
Connecting for Health (CFH) and primary care organisation (PCO) Key Performance Indicators and the nGMS
contract.
A Seconded Trainer can provide any of the following services:
EMIS on-site training
Customised training at the practice is particularly popular. Training is delivered according to the requirements
of and at the convenience of the practice: for example, covering a few modules to various staff over the course
of a day, or working with individual staff members.
Set within the practice’s own environment, using their EMIS system and dummy data, training is aimed at
small groups of GPs, nurses, managerial or administrative staff. Training can either be modular, role based,
based around specific sections of the system, or focus on specific queries and knowledge gaps.
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Classroom training
EMIS provides ‘hands on’ training courses held centrally, for small groups of delegates who want to cover
specific modules of the system, perhaps in line with local targets or seasonal demands.
By using a separate room where an EMIS system is set up, EMIS can train up to six delegates away from the
distractions of the practice.
Seminars
Catering for larger groups, seminars use a projector and handout material to give delegates knowledge of
specific system modules.
Online training
Using the latest web technology, EMIS trainers can run sessions for practice staff from their own office
locations. Delegates can see the application on their screens and even take control themselves. Sessions last
about 45 to 60 minutes.
Floor-walking
Following an installation, upgrade or practice move, a Seconded Trainer can be on hand to assist end users
with the help and support they need to implement new systems, business change processes and workflows.
Floor walking allows practice staff to be trained ‘on the job’, our seconded trainers can assist and train staff at
their workstations - providing immediate solutions and answers to everyday problems and tasks as they occur.
Training needs analysis
Training needs analysis is an effective way to identify any knowledge gaps, as well as the strengths already
possessed within an organisation. This process is invaluable for ensuring that budgets are spent on the right
type of training - helping customers to achieve their business objectives, personal development plans and
learning programmes.
Training Resources
A variety of training resources will be made available by the Seconded Trainer to assist in the training services
provided. Resources include, but are not limited to:
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Access to the EMIS support centre
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User Guides
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A selection of training handouts relating to specific tasks
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Frequently Asked Questions
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Videos
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Elearning Tools
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Newsfeeds
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Peer to peer forums
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Help files embedded in the system
LPI accreditation
Seconded Trainers remain employed by EMIS Training Services Division. The division is a Learning &
Performance Institute (LPI) accredited learning provider.
Through the accreditation, EMIS Training Services adhere to the LPI code of practice. In addition to the
standard EMIS complaints procedure, the LPI offers a separate complaints procedure focussing on training - it
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provides the customer with even more reassurance if they feel any training related complaint is not being dealt
with adequately.
Summary
A Seconded Trainer will provide training services that can be tailored to meet a specific groups needs with an
opportunity for a training needs analysis to be conducted prior to the training.
EMIS trainers are fully trained on all aspects of EMIS and many have considerable experience of working in
General Practice.
Customer Training Managers manage the teams and will work with PCOs for the development and
implementation of effective training strategies and managed services.
tel: 0845 122 2333
fax: 0845 125 5523
email: support@e-mis.com
www.emis-online.com
EMIS is a trading name of Egton Medical Information Systems Limited. Registered in England. No 2117205.
Registered Office: Rawdon House, Green Lane, Yeadon, Leeds, LS19 7BY
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