Exhibit 11.1 Traditional vs. Inclusive Models of Diversity
Source: Reproduced by permission. Anthony Oshiotse and Richard O’Leary, “Corning Creates an Inclusive
Culture to Drive Technology Innovation and Performance,” Wiley InterScience, Global Business and
Organizational Excellence 26, no. 3 (March–April 2007), p. 12.
Exhibit 11.2 Primary Domestic Responsibilities of High-Achieving Men and Women
Source: National Parenting Association, as reported in Sylvia Ann Hewlett, “Executive Women and the Myth of
Having It All,” Harvard Business Review (April 2002), pp. 66–73.
Exhibit 11.3 Comparison of Male and Female Leaders by Their Subordinates
Note: Ratings of leaders were on a scale of 1–5. Women leaders were rated higher, on average, by the amount
indicated for each item.
Source: Based on Bernard M. Bass and Bruce J. Avolio, “Shatter the Glass Ceiling: Women May Make Better
Managers,” Human Resource Management 33, no. 4 (Winter 1994), pp. 549–560.
Exhibit 11.4 How Do You Shake Hands?
Culture
Preferred Style of Handshake
Asian
Gentle (shaking hands is unfamiliar and uncomfortable for some Asians; the
exception is the Korean, who usually prefers a firm handshake)
British
Soft
French
Light and quick; repeated on arrival and departure; not offered to superiors
German
Brusque and firm; repeated on arrival and departure
Latin American
Moderate grasp; repeated frequently.
Middle Eastern
Gentle; repeated frequently
North American
Firm
Source: From Bridging Cultural Barriers for Corporate Success by Sondra Thiederman. Copyright © 1991.
Lexington Books. Reprinted by permission of the author.
Exhibit 11.5 Rank Orderings of 10 Countries Along Four Dimensions of National Value System
Country
Powera
Uncertaintyb
Individualismc
Masculinityd
Australia
7
7
2
5
Costa Rica
8
2 (tie)
10
9
France
3
2 (tie)
4
7
India
2
9
6
6
Japan
5
1
7
1
Mexico
1
4
8
2
Daft
Ch 11-1
Sweden
10
10
3
10
Thailand
4
6
9
8
United States
6
8
1
4
a
1 = highest power distance; 10 = lowest power distance
b
c
1 = highest uncertainty avoidance; 10 = lowest uncertainty avoidance
1 = highest individualism; 10 = highest collectivism
d
1 = highest masculinity; 10 = highest femininity
Source: From Dorothy Marcic, Organizational Behavior and Cases, 4th ed. (St. Paul, MN: West, 1995). Based
on Geert Hofstede, Culture’s Consequences (London: Sage Publications, 1984); and Cultures and
Organizations: Software of the Mind (New York: McGraw-Hill, 1991).
Exhibit 11.6 Stages of Personal Diversity Awareness
Source: Based on M. Bennett, “A Developmental Approach to Training for Intercultural Sensitivity,”
International Journal of Intercultural Relations 10 (1986), pp. 179–196.
Ch 11-2
Daft