US Welcome Guide
to CAOC 5
Poggio Renatico, Italy
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Table of Contents
CAOC 5 Familiarization Info
NATO Mission and Command Structure
US Manning
National Support Element
Other Organizations
Balkans CAOC Relocation
US National Support
Out-Processing with your Losing MSS
Items to Send to Your Sponsor
Arrival and In-Processing
Housing
Soggiorno
Transportation
Driver’s License and Vehicle Registration
Schools
Home Schooling
Smiling Services International School, Ferrara
Public Italian Schools
Private Italian Schools
High School
Boarding School
Business Hours “Riposo”
Language
Child Care
Post Office
US Senior National Representative
Funding
Detachment 2
Fitness and Recreation
Medical and Dental Care
Shipping a Pet
Veterinarian
Kennel
Religious Services and Support
Legal
UTEP
Cell Phones
Banking Facilities
Commissary and PX
Non-Combatant Evacuation Operation (NEO)
Official Internet and DSN Access
Attachment 1 - Italian 101
Attachment 2 - Useful Telephone Numbers
Attachment 3 - Useful Websites
Attachment 4 - Maps
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CAOC 5 Familiarization Info
Welcome to the Emilia-Romagna region of Italy, home to CAOC 5 and the cities of
Poggio Renatico and Ferrara. This packet provides information regarding the location,
mission and support of CAOC 5. It should provide you with the information needed for a
smooth move. Please check with your sponsor for updates and an in-processing checklist
upon arrival.
CAOC 5 (a.k.a. “the bunker”) is located near the town of Poggio Renatico, a small farming
community approximately 15 km (~9 miles) southwest of the city of Ferrara. Ferrara is
approximately 30 minutes north of the city of Bologna and about 50 minutes south of Padova
on the autostrada (toll highway) A13.
Weather in Ferrara/Poggio Renatico is fairly temperate with hot, humid summers and cool,
humid winters. Summer temperatures normally stay around 32 degrees Centigrade (90 F)
while winter temperatures do not normally drop below freezing.
Ferrara lies between two rivers (the Po and the Arno) and has frequent dense fog between
October and March. Visibility down to 30 meters (100 feet) is not uncommon, particularly in
rural areas near CAOC 5. In towns and cities, however, the warmth of the buildings normally
mitigates the impact of the fog.
NATO Mission and Command Structure
CAOC 5 is a NATO entity created during a major reorganization that affected virtually
every NATO command level. One aspect of this reorganization was the deactivation of the
Fifth Allied Tactical Air Force (5ATAF) at Vicenza, Italy and 6ATAF in Turkey, and the
establishment of a number of Combined Air Operations Centers (CAOCs) in NATO’s
Southern Region (SR).
CAOCs have a peacetime and wartime function. In peacetime they support the missions
of air surveillance and air defense (also known as “air policing”). In this regard, CAOC 5 has
authority for air policing of Hungary through the Hungarian CRC at Veszprem and for air
policing of Slovenia and Italy. CAOCs also support Partnership for Peace (PfP) activities
and a fairly robust NATO exercise schedule designed to strengthen alliance ties.
In conflict, CAOCs are designed to be the core organization for the CFACC. In theory,
the CFACC, his staff, and additional augmentees would round out the existing CAOC staff.
Since CAOCs normally have 60-100 multinational personnel, this augmentation is essential
to prosecute any substantial air operation.
As of the last allocation board and Regional commander’s conferences, CAOC-5 will be
one of the 2 remaining Southern region CAOCs as they draw down the number of active
CAOCs in each region. There is the possibility of a Deployable CAOC here at Poggio
Renatico. The biggest impact we will see is the addition of the Air Command and Control
System (ACCS) program. The ins and outs of the program will be explained to you once you
arrive at the CAOC. The impact to you is that in the summer of 2004, the CAOC was
relocated to several trailer type units outside the Bunker as NATO installs the ACCS. We
have no idea when we will move back into the Bunker.
US Manning
Currently the United States fills 12 billets divided between three USAF NCOs (E-6), 8
USAF officers (O-3 to O-6)1 and 1 US Army officer billet. Six of the 8 officer billets are
joint billets, including one Army billet. CAOC 5 is considered a short overseas tour. It is the
best “remote” location in the Air Force today!
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It will be important to note the rank naming convention used by NATO for its officers. Under the NATO
system, the first officer rank, OF-1, corresponds to a 1Lt. Therefore, in NATO parlance a major (US O-4) is a
NATO OF-3.
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National Support Element (NSE)
The NSE is situated just outside the bunker and houses Computer terminals for private use,
FAX machine, Big Screen TV, small gym, movies, magazines and other niceties to make
your stay here more user friendly. This is for US use only, and is a great privilege for us to
have since host nation support on the base is very limited. It is the duty of all US personnel
to aid in the upkeep and support of this facility.
Other Organizations
CAOC 5 is a NATO tenant organization on an Italian Air Base. The base is home to the
headquarters of the Italian Air Force Comando Operativo Forzee Aeree (COFA).
Coincidentally, the Commander of CAOC 5 is also dual-hatted as the Commander of COFA.
From a NATO perspective, COFA interacts with CAOC 5 in two ways. First, COFA has a
role in the air defense and air surveillance mission through its subordinate organization
known as COFA Centro Operativo (COFA-CO). COFA-CO previously performed the airpolicing mission until these duties were transferred to CAOC 5. Second, COFA provides
much of the logistical and infrastructure support for CAOC 5 through the COFA
Quartermaster General, COFA-QG. This includes support for areas such as perimeter/bunker
security, transportation, dining facility, road maintenance, and some communications.
Balkans CAOC Relocation
The Balkans CAOC was a separate entity located in Vicenza that ran air support for
peacekeeping operations in the Balkans. That included all intelligence, surveillance and
reconnaissance (ISR) flights; airlift missions; and fighter sorties designed to provide
“presence.” During ALLIED FORCE, the BCAOC was the AOC that prosecuted the air
campaign. The BCAOC closed in Sept 01 and its functions moved to CAOC 5. As the
Balkans region stabilizes, there are increasing questions as to how long NATO airpower will
be needed in the Balkans and the size of that commitment.
A contingent of Crisis Establishment (CE) multinational TDY personnel currently
augments the CAOC 5 organization. The TDY augmentees are required to provide support in
those mission areas that are either not represented or under-represented in the CAOC 5 PE.
Throughout 2004 and 2005 most CE positions were closed and the duties were passed to PE
personnel.
US National Support
CAOC 5 is a NATO entity on an Italian Air Base. This is a critical point as MWR and
AAFES-type amenities that military members are used to having, even at “remote” bases, are
not readily available. The nearest U.S. military facility is Camp Ederle in Vicenza, a U.S.
Army base that is home to the Southern European Task Force (SETAF) and an Army
airborne brigade. Camp Ederle is approximately 75 minutes away from Ferrara, although
weather conditions and autostrade traffic can extend this time.
You will be supported by two agencies during your assignment at CAOC 5. Camp Ederle
is the Administrative Agent for base operating support. As such, they provide assistance with
housing, legal services, tax-exempt program (UTEP), commissary, BX/PX, etc. For USAF
personnel, Det 2 in Naples, provides your contact with the USAF personnel and military pay
system. In addition, Aviano AB, approximately 2.5 hours from Ferrara, provides finance and
flight medicine services.
Out-processing with Your Losing MSS
Check your RIP. In block 1, if it says "Poggio Renatico CTY Italy 09012-5000", then it is
wrong. It should read “CAOC 5, Unit 31401 Box 103, APO AE 09630.” (This equates to
block 8 of your orders.) The Zip determines where your household goods will be shipped.
Make sure it is right. In section V of the RIP, it should say gaining MPF "USAFE MSS, Unit
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30402, APO AE 09131-5360," which is at Stuttgart. (This equates to block 34 of your
orders.)
One of the first things you must do if bringing your dependents to Italy, is apply for
official passports and visas for each of them. Your dependent’s passports need to be valid for
the duration of your tour (2 years). This process, of obtaining passports and the visas may
take over two months, so don’t delay. Your losing MSS should help you. Members should
obtain an official passport due to TDY’s to KFOR and EUFOR headquarters. Also, to make
life much easier when traveling TDY, and for pleasure, you should obtain a civilian passport.
In addition to the official passports for dependants, most dependants also have a civilan
passport. The official passport will state that “the bearer of this passport is a dependant of an
active duty military member,” so for force protection reasons, it is a good idea to travel
around Europe on a civilian and not an official passport. For both the member and the
dependants the civilian passports will be an out of pocket expense.
Once you obtain a residence and sign a lease contract, you will apply for a soggiorno for
each dependent. The soggiorno allows your dependants to legally remain in Italy once their
visa expires. It is mandatory that each dependant have a soggiorno! You will be aided in
obtaining this document when you arrive. There will be more information on the soggiorno
process later in this document.
These items will ease your burden if accomplished at final out-processing from your losing
base. Have your losing MSS mail your flight records (if applicable) to the 86 OSS at
Ramstein AB and your personnel records to USAFE MSS at Stuttgart. Any finance records
should be mailed to the 31 MSS at Aviano AB.
One final item that will help you in Europe is an International Driver’s License for you and
the driving members of your family. For details call your local AAA office.
Items to send to your sponsor
1. Copy or orders (electronic copy if possible)
2. Home and work e-mail address
3. Names and date of birth of all persons over age 12
4. The number off of a photo ID for all persons over age 12
5. Pet information; size etc.
6. Flight arrival information
7. Cell phone or emergency number
8. Which hotel you want to stay at (sponsor should give you some options and
websites to look at) Suite Duomo, the Europa and the Antica Corta are
recommended
9. Bring 5 passport size photos of all dependents
Arrival and In-processing
Make your travel arrangements to fly into the Bologna Aeroporto – G. Marconi (BLQ), 30
minutes from Poggio Renatico or Venice-Marco Polo Airport, 90 minutes from Poggio
Renatico. If you chose AMC travel, fly to Aviano AB, 2.5 hours from Poggio Rentatico.
Your sponsor will pick you up. (If possible, exchange digital photos or conventional photos,
so that you will know what each other look like!). Expect to spend your first month in one of
the local Hotel Apartments while you look for a house. Let your sponsor know if you have
any special needs or will have pets so he/she can help you in selecting a location that will
make your first month here as comfortable as possible.
While staying in a local Ferrara apartment/hotel you will be eligible to file for
Temproary Living Allowance (TLA). You are authorized 30 days of TLA when you arrive
and must have commander approval to extend to 30-45 days, after 45 days you are required a
waiver approved by the Vicenza housing manager and granted by the 31 FW/CC at Aviano
and must explain why you need more time to find a home. 60 days on TLA is the JTR
maximium. If your family is not in a house by 60 days you must either sign a short term
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lease with a hotel and fund the additional expenses out of pocket or return dependents to the
states and your tour will be considered unaccompanied however you will retain your current
DEROS. Finding housing within 60 days is a problem if arriving before or during the
summer vacation season. Considering that a hotel is approximately $200/night plus perdiem,
TLA is a significant cost. So finding a house is priority one, taking over a home previously
occupied by a US family is very beneficial for many reasons, so contact your sponsor for help
with this. Hotel bills should be paid every 10 days (apply for TLA and then pay the bill).
Ensure your receipt is correct and stamped PAID. Be sure to pay for all services used at the
hotel, i.e. TV, VCR rental, and telephone.
Ferrara is identified as a non-availability area with no on-base lodging. A nonavailability letter will be provided to cover stays in local Ferrara lodging. The Ederle Inn is
the OPR for obtaining this documentation. Italian law requires the registration of all visitors
of hotel guests regardless of the length of the visit, they will request a passport.
Within your first couple of days in Italy you can expect your sponsor to take you to Camp
Ederle to begin your inprocessing. You will need to take the driver’s test and obtain a
SETAF driver’s license (your license to drive in Italy while stationed here), check on house
hold goods, your vehicle, pick up mail and stop by the PX or Commissary for any needs.
WARNING
If you plan on arriving in Italy during late July or the month of August do not expect to
accomplish much with regards to off base establishments. Locating a place to live or a
vehicle to drive may be difficult during this time. Italian people tend to take the entire month
of August off for vacation. Restaurants close, Car dealers shut down, realtors leave and many
other establishments close their doors during this month. This could limit the number of
available apartments / houses for you to visit while house hunting. Talk to your sponsor
about this topic if your arrival date is planned in late July or August.
Housing
The Vicenza housing office will act as your representative, kind of like having a realtor in
the states. They have info on apartments/houses, can schedule appointments with landlords,
and will act as a translator for you. They will also set up a standard contract, help you
initially set up utilities, and act as a liaison between you and your landlord for the duration of
your stay. Previously let houses by out-processing CAOC 5 personnel may ease your search.
If you decide to use an independent real estate agent, you may pay up to one month’s rent as
a finder’s fee. This fee is reimbursable—however, check with Vicenza base housing
prior to using this option. As you start this process, remember you’re in a foreign country.
Most Italian homes are fairly small and do not have the same amenities you’d find in
America. Expect rents from $900-$2000/month.
Your housing allowance will only equate to what your rent actually is – up to your cap. So
for example, if your cap is 1410 Euro and your rent is 1200 Euro, you only get 1200 Euro
each month. For this reason, it is advisable to negotiate with the landlord to cover “extra”
expenses if your actual rent is below your cap. Examples of these recurring expenses you
will have to pay out of your own pocket, but could get included in the rental contract if you
are below your cap are: lawn (“garden”) maintenance (~50 Euro/month), condo fees, electric
gate fees, garbage tax, lease renewal fee, etc. Other items to consider negotiating: a full
kitchen, air conditioning, bathroom “furniture” (cabinets), light fixtures, retractable window
screens, any parking or garage fees, etc. Vicenza will provide kitchen and bathroom cabinets
but they would likely be smaller than what you’d get if you negotiated them.
Italian appliances are generally much smaller than American ones. Some examples: your
“big” American cookie sheets or baking dishes probably won’t fit in Italian ovens. Italian
washers will only fit a small load of clothes. Italian dryers are known for running for 3 hours
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and not drying your clothes. Italian refrigerators are smaller than American ones. You have
a choice, for some appliances from Vicenza, of American or Italian. Many opt for American
washer and dryer, however realize there may be some special connections required to handle
the massive amount of water an American washer puts out when it’s draining; and, there are
no places to connect a big American dryer vent hose (Italian dryers do not vent). You may
have to be creative to come up with a solution, but generally most people favor American
appliances when available. They will also be more expensive to operate since they use more
water and electricity.
Moving to Italy can be fairly expensive. Expect to pay one to two month’s rent as a
deposit, one month’s rent for a “painting” deposit (this will be refunded to you by the US
Military), and your first month’s rent up front. There is also a one-time fee for registering the
lease with the local town hall that can run about $200-$400. For this and other reasons, it is
a good idea to establish a cash reserve of at least $7000-$10,000 accessible via your ATM
card to cover initial costs. You will recover many of these costs in the first couple months
once your allowances start rolling in.
Finally, most Italian homes/apartments come without light fixtures, kitchens (cabinets,
sinks, ovens, etc.), air conditioners, window screens and closets. The housing office at Camp
Ederle will supply kitchen appliances (refrigerator, oven, and dishwasher), up to 12 light
fixtures, a kitchen cabinet, medicine cabinet, transformer and wardrobes for the duration of
your tour (many of these things can be negotiated in your contract to have your landlord
supply and install). Due to distance from the commissary, they will also provide a freezer.
For 90 days Vicenza will also supply furniture items such as beds, sofa, etc. Other furniture
items have to be purchased on the economy (see UTEP). The military will provide a movingin expense stipend (MIHA) that covers the cost of some of these items. Other costs are at the
member’s expense since they are either part of your housing allowance or will be reimbursed
when you leave (deposit). Renters insurance is highly recommended, but not mandatory.
DoD maintains a web site that provides the latest information on cost of living allowances
(COLA) and overseas housing allowance (OHA). The web site can be found at
http://www.defensetravel.dod.mil/perdiem/rateinfo.html and information is updated
biweekly. For Poggio Renatico, the location code is IT062. Under housing (OHA) there are
three categories. Your monthly housing allowance (OHA) will be the total of the first two
categories (rent and utilities). The third section, moving in housing allowance or MIHA, is a
one-time deposit you’ll receive to cover relocation costs.
Italy uses a 220v power supply, and PAL analog TV signals. If you elect to get an AFN
satellite system (Camp Ederle housing will provide one system per family free, for a second
you will have to buy from outgoing personnel), you may use your NTSC TV and VCR,
otherwise, they will not work here. Some newer model HDTVs can translate a PAL HD
signal. If yours does, you also have the option of Sky Satellite, which offers 20-30 channels
of US tv shows and movies for 30 Euro/month. Other appliances can be run off transformers
(many people out-processing will be selling theirs). As already mentioned, Italy operates on
220 volt electricity. Don’t even think of plugging in 110-volt appliances, you’ll zap them
useless. Below is a chart, which will help you in selecting transformers, which can be bought
in Vicenza or borrowed through the furniture warehouse (when available).
SIZE USE FOR…
75 watts: Small radios, phonographs, tape recorders, heating pads, and sewing machines.
300 watts Large radios, consoles, electric blankets, mixers, warming plates, sewing machines,
small and medium fans, TV sets, stereos, and VCR’s.
750 watts: Small irons, small to medium washing machines, coffee makers, percolators, and
freezers.
1,000 watts: Small heaters, large washing machines, large percolators and coffee makers,
vacuum cleaners, and small microwaves.
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1,600/2,000 watts: Toasters, roasters, cookers, grills, fryers, frying pans, hot plates,
dishwashers, medium heaters, irons, and motor driven appliances.
3,000 watts: Large heaters and air conditioners.
Transformers change only the wattage, not cycles. Therefore, the cycle of electric clock
radios must be changed. U.S. lamps work in Europe simply by changing to 220-volt bulbs.
Note: most modern computers use either 110 or 220v (just make sure you flip the switch to
220v before you plug it in, many here have had to buy new computer power supplies by not
flipping the switch first). Just check closely the electrical specifications - many power
supplies such as for a laptop or portable DVD player say they will accept “100-240V” – these
are OK to plug in directly to the wall (with an adapter, if required). Bring your computer,
you’ll be glad to have it, internet service is available.
The NSE has a “loan closet” containing many 220V or dual voltage items left by previous
personnel. Before buying anything, check to see if it exists in the loan closet.
Vicenza also offers small plastic plug adapters. When buying adapters, make sure you get
the kind that have one slot bigger than the other to accommodate American polarized plugs.
Some don’t and will only work with non-polarized plugs. Also look at the round metal
prongs that go into the wall – some are plastic until the last centimeter or so – this is good
especially if you have young kids. It prevents a child from pulling it half way out, sticking
fingers in there, touching metal and getting a 220V shock.
Soggiorno
A “soggiorno” is a permit to stay in Italy. It is quite different from a visa, which you
should already have for your dependents when you arrive in Italy. All military dependents
that accompany you on your tour here at Poggio Renatico must apply for a Soggiorno at the
local questura (police station) in Ferrara within 8 days of arrival. While eight days is the law,
in reality it may not be possible for you to apply that quickly. That’s fine, but try to submit
your application as soon as you can. CAOC-5 has a POC that can help with the bureaucracy.
You will be walked through the process by one of the CAOC-5 Soggiorno Reps which is
an Italian Military member. The process is fairly straightforward but requires some attention
to detail to ensure minimal pain. If, for some reason you decide to do this by yourself (not
recommended) our POC at the questura is Ms. Lidia Caselli. She speaks English well and
will take care of everything you need to obtain your Soggiorno. Call her at 0532-294-570 to
set up an appointment (we have someone at the CAOC that will help with making the
appointment and with the paperwork). The hours of the questura are rather odd: Monday –
Saturday, 0900-1200 (except Tuesday).
Second, obtain the required documentation to apply for your Soggiorno. The following is
the list of all documents required to obtain a Soggiorno:
1) Completed Soggiorno application for each of your dependents, (CAOC 5 Rep will usually
fill out)
2) Five (yes, five) passport-style photographs of each dependent age 6 and over (only four are
required for children under the age of 6),
3) Photocopy of all non-blank pages in your dependents’ passports,
4) Passport (valid for the length of the tour) for each of your dependents,
5) Photocopy of your lease,
6) Letter from your commander stating he/she authorizes your dependents to be with you at
this assignment (POC: NATO NSE, Personnel office)
Third, once you’ve got all the above documentation together bring it and all your
dependents to the questura office. It is located in downtown Ferrara on Corso Ercole D’Este,
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directly across the street from the Palazza Diamanti. When you go in, proceed to the guard
and tell him you have an appointment with Ms. Caselli for a Soggiorno. Her office is on the
third floor (secondo piano in Italian). From there, she will take care of you. Expect children
(6 and older) and spouses to get fingerprinted, and you will have to return in about two
months to pick up your Soggiorno at the same office. Yes, bureaucracy rules here in Italy!
Your sponsor, along with a national officer from the CAOC will help with appointments
and will supply necessary documents for you to fill out. To make this process easier bring
five passport size photos with you from the United States.
Transportation
Shipment of your POV should be to Vehicle Processing Center (VPC) Vicenza. If you
ship your POV, you will need to procure insurance (USAA or GEICO are easiest—both
companies are located near Camp Ederle and speak English) and a SETAF driver’s license
before they will actually deliver the POV to Vicenza from the port in Germany. The port
from which you ship your car will give you a WEB site and password to track your POV
during shipping.
You will likely desire a second vehicle if you are accompanied. There is a selection of
cars available for purchase at the “Lemon Lot,” from Europcar (the rental company at Camp
Ederle), at Aviano AB or from other CAOC 5 personnel leaving Poggio Renatico. While
purchasing a vehicle from a private party has no warranty, Europcar offers some of their cars
with a 1-year warranty. Depending on the vehicle that you seek, the price range is from
$1000 dollars (lemon lot) to over $7000 (Europcar). Leaded fuel is no longer sold in Italy, so
ensure your vehicle uses Unleaded.
Automobile Club Italia (ACI), a type of AAA for Italy is an option, but not necessary.
Getting this will give you piece of mind that if you break down you can have free towing to a
garage. ACI is located just outside of Caserma Ederle main gate, or on Via Bologna in
Ferrara. The yearly fee is about 55 dollars. Another option for this service is ADAC, a
German company, ask any of the German Officers at the CAOC or your sponsor for
information. You are highly encouraged to have one of these services. If you break down on
the autostrade you can only obtain towing through one of these companies and if you don’t
belong to one the cost can be $400 or more.
Ferrara has many mechanics capable of repairing both European and US makes of
automobiles. Camp Ederle also has mechanics available and can order parts at the AAFES
Auto Parts store and Auto Hobby Shop.
Driver’s License and Vehicle Registration
One of the first things you need to do is take a driver’s training course and pass a 100
question multiple choice/matching test to obtain your SETAF driver’s license. The course is
three hours and covers Italian driving laws and safety issues. The test covers international
driving symbols/signs you’ll see on the roads of Europe and some multiple choice questions;
it’s nothing to worry about.2 Your sponsor will email you the study guide. The test consists
of 50 multiple choice questions taken directly (verbatim) from the study guide, and 50 road
signs you must match to 50 descriptions. You must score at least 92% on each set of 50 –
that means you can only miss 4 on each. If you fail the test you cannot retake it the same day
– and you’ll have to make another trip to Vicenza. While many signs are intuitive, there are
many that are similar that have slightly different meanings. For example, there is square blue
sign with a white arrow and a round blue sign with a white arrow – make sure you know the
difference. There is also a somewhat comprehensive eye test given on the spot – reading an
eye chart, depth perception, peripheral vision, and color blindness. Your sponsor will
schedule this test for you (and your spouse, if applicable) and arrange for you to take the test
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Members PCSing from anther USAFE/USAEUR assignment are exempt from the 100-question test provided
they have a valid military drivers license from their previous base.
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immediately after the course. (If you read the entire guide, watch the video at the CAOC,
fill out an application form and have a letter from the CAOC stating that you have
watched the video, the class can be waived. This is the recommended procedure.)
Camp Ederle provides Armed Forces Italy (AFI) registration, with cover plates, for all
vehicles. Cover plates are normal Italian license plates that help you blend in with the
“native” population. Under current circumstances, these are very helpful. Under the Status
of Forces Agreement (SOFA), the first car is exempt from road taxes, but there is a small
administrative fee for processing (~$15). Additional vehicles must pay annual Italian road
taxes (~Euro 26 per month), which vary depending on the vehicle and size of the engine. To
register your vehicle, you’ll need the title or bill of sale (it’s a good idea to have the seller
accompany you to the Legal Office to have the bill of sale notarized), a SETAF driver’s
license, and proof of insurance.3
An initial allotment of 200 liters of Coupons for tax-free gasoline and oil are available for
purchase in the PX at Camp Ederle. Your subsequent monthly allotments will be purchase at
the CAOC. Due to the distance between Ferrara and our support in Vicenza, all members are
authorized the maximum monthly allowance of 400 liters. To begin receiving your
allowance of fuel coupons you must register your primary vehicle and it must pass an
inspection at the auto hobby shop. To pass the inspection the car must be in working order,
lights, horn and no big leaks. You must also have a yellow reflective vest, a flash light and
road side triangle. These can all be purchased at the Auto Pride store at Camp Ederle or at
the PX.
Temporary fuel coupons are available when you first arrive if you have a rental car or prior
to registering and inspecting your POV. The POL point located near the motor pool has the
necessary paperwork to allow you to purchase 200 liters of fuel. You will need a copy of
your PCS orders to receive your temporary authorization.
Schools
One of the primary reasons CAOC 5 is considered a “remote” location is due to the limited
availability of English language schools. Although Camp Ederle in Vicenza has the full
gamut of Department of Defense Dependent Schools (DoDDS) through high school, this is
not a realistic option. According to Army regulations, school bus transportation is limited to
an area that reaches from Vicenza to near Padova. CAOC 5 personnel who live within the
school bus radius for Vicenza schools will be faced with a 45+ minute one-way drive to work
on a good day and approximately $9.00 a day in round-trip, non-reimbursable highway tolls.
In winter months, this transit time can increase significantly due to fog and accidents on the
autostrade.
All the children, whether at home, at an English -speaking school or Italian school have an
adjustment period that can be quite stressful. Our goal is to give you as much information as
possible to ease the transition.
We will try to give you the pros and cons of each so you can weigh them accordingly.
The following is a breakdown of the school options for CAOC 5 school age dependents:
Home schooling
International school-Smiling Services
Italian schools
Boarding school (high school age children)
Home schooling
Pros
Children are not stressed with language and cultural issues.
3
Allow 2 – 2 ½ months for a car to arrive from the CONUS.
10
Cons
Lack of socialization with other children is magnified, as there are few other American
families here. We all live around the city.
Lack of exposure to Italian language limits ability to join in sports, music and other children's
programs.
Smiling Services International School.
This is a private Italtian school that teaches about 70% of their curriculum in English. There
is no international standard in place. It is the only English speaking alternative for
dependents. It is a small school with a preschool and k-8 classes, one class per k-8. Children
attend from 8:20-4:30 daily M-F with approximately a 1hr 45 min. lunch around 12:30. You
must drive them to and from school. They speak English and use a British curriculum and
Italian curriculum. Most of the teachers are from England. The Italian classes and several
electives are taught by Italian teachers.
There have been many concerns and problems in the past with this school. There is a high
teacher turn over, sometimes unqualified staff teaching, accademics not fitting with the
American curriculum and lack of discipline compared to American standards.
As with all of the options for school, you must keep in mind that schools are structured,
taught, disciplined and run completely different than American schools. This is the most
difficult adjustment for parents and children. If you keep this in mind and keep in contact
with the teachers and administrators and realize you may have to supplement your children’s
language arts curriculum then you can have a decent experience at Smiling.
Pros
-English speaking- less stress.
- Possibility of other American families attending there
-Children can make friends and have a social life
-Children can all go to the same school if you have more than one
-They offer one extracurricular activity, Dance.
-Extra lessons to help with Italian the first year
Cons
-Feedback indicates a curriculum below grade level, may have to put student one grade
ahead here at elementary level.
-English is taught as a second language as most of the students are Italian. This creates a gap
in instruction upon returning to a U.S. curriculum.
-Still have cultural issues to address such as lack of structure in discipline, play, more
physical interactions between kids, poking, pushing, hitting etc, more noise than American
schools.
-Long school days (until 4:30)
-lack of extracurricular activities
-children can display adjustment stress.
Public Italian schools
The only support for foreign students is 33 hrs per YEAR- and you would have to home
school all language arts curriculum to keep up with American standards when you return. Not
recommended.
Private Italian school
San Vincenzo and Sacro Cuore are private Catholic schools administered by the same diocese
and head nun. San Vincenzo is large with 700+ students on the north end of town. Sacro
Cuore is small school on the South end of town. You do not need to be Catholic in order to
attend. Religion instruction is 1 time a week and one optional afternoon. The school offers
10 hrs of a foreign support teacher per week with the Non-DODS tuition. The student is
integrated into a classroom and based upon needs and hrs, pulled in or out with support.
11
DODDS does not pay for a translator. The student must learn Italian. School is from 8:20- to
12:50. M-S. (You do not have to attend on Sat and can use home school provision). Saturday
classes are slowly being removed by grade level. You may leave or stay for lunch from
12:50-2:00. There is an afternoon option from 2-4:30 p.m. where students are combined in a
class with a teacher to complete homework independently during this time.
Cons
-must learn Italian- very stressful. expect at least 4-6 month adjustment period or longer
depending on age and disposition of child. Younger = easier
-cultural differences are the same as Smiling School- discipline, noise level ect.
-need to teach English/language arts subjects so they are not behind in native language upon
return.
- 10 hrs of support is insufficient at first (they will allow you to flex hrs with tutor’s
agreement - example 14 hrs first four months decrease later months hrs to 8)
- some differences in writing cursive and how to do some math calculations
-stress reaction may be higher-especially fatigue and irritability due to processing new
language and customs
Pros
-children acquire second language
-able to integrate into community-sports, activities, friends,
-helps family integrate as well- invitations to parties, school functions-great to have a little
translator to help!
-very flexible and willing to work with foreign students
-families are receptive to American students
-curriculum is more advanced than US-math particularly this can be a pro or con as it puts
more stress on child. Example: times tables are learned in 2nd grade, cursive writing. 1st
grade.
-expected to be neater and more organized
-very loving and caring staff
-extracurricular activities for a fee- basketball, guitar, piano, sports, dance, (220 Euros per
year)
High School
For High School you can check with the international schools in Modena or Padova , or an
hour plus train commute to Vicenza to attend Camp Ederle schools.
Boarding School
CAOC5 members used to be able to use the boarding school in the UK, however, the school
has recently closed. Therefore, much more search will be required to send your child to a one
of the boarding schools throughout Europe. It is best to speak with your sponsor for
recommendations.
Business Hours -- "RIPOSO"
Riposo takes some getting used to. The Italian families eat their biggest meal in the
middle of the day, and all of Italy comes to a halt. Riposo is approximately a three-hour break
(normally 1230-1530). During this time most stores, offices, museums, and churches are
closed. Businesses reopen after 1530 and usually close between 1900-2000. Some large
grocery "K-Mart type" stores (Iper Coop) now have continuous hours until as late as 2100
hours. The malls in the Verona area are also open all day.
Language
There is no Italian learning support from the DoD. You are not authorized to go to
language school, and there is no free software you can get from the DoD to learn Italian.
12
This is because you don’t need to know Italian to work in the CAOC because English is the
official language of NATO.
However, moving to a new location and setting up your home can be difficult enough
without the additional handicap of a language barrier. Luckily, for the most part Italians are
polite and helpful and will do anything to try and help you communicate with them. Don’t
hesitate to use the international community at CAOC-5 if you need help with translation.
Even with the help of others, you will need to learn at least some basic Italian to get by in the
community. “Parle Inglese” (Do you speak English?) works in some circumstances but often
you will get a confused “No” in response. “Non parlo Italiano” (I don’t speak Italian) also
works sometimes. However, the more Italian you know, the better off you’ll be. There
are many good courses on CD, in books, free on the internet, and software you can buy. One
good book is “Italian in 10 Minutes a Day” by Bilingual Books, Inc, written by Kristine
Kershul. It has stick-on labels for objects in your house and flashcards you can use to help
you learn the basics quickly. See Attachment 1 at the end of this document to get you started
with some basic Italian. There are also tutors available (for a fee) and there are some
community Italian classes for a minimal charge. However, the Inlingua language school in
Ferrara offers classes with reduced summer rates, still a bit expensive but great classes. It’s
not as hard as it looks. The sites below provide helpful language translation tools:
http://www.google.com/language_tools and AltaVista - Babel Fish Translation
Child Care
There are currently no US childcare services available to personnel assigned to CAOC 5.
There is currently no intent to establish a child development center in the Poggio Renatico
area. We do, however have a list of babysitters that we share (just ask the spouses).
Post Office
Camp Ederle is the main Post Office for personnel. Your sponsor will attain a box number
once you send him/her a copy of your PCS orders. You may access your post office box 24
hours a day. A US member assigned to the CAOC makes one mail run a week (Tuesday or
Wednesday) to Camp Ederle to pick up your mail, assuming you have signed a permission
card.
Your address will be:
CMR 427 Box XXXX
APO AE 09630
Official address will be:
CAOC 5 / Office Symbol
Unit 31401 Box 34
APO AE 09630
US Senior National Representative
As the only US O-6 at CAOC 5, the Director of Operations is also the US Senior National
Representative (SNR). The SNR’s duties primarily involve representing US interests at
meetings with the other SNRs. The SNR is the rater for most officers and NCOs at CAOC-5.
The Commander, HQ-CC Air Izmir, a USAF Lt Gen, will be the reviewer/senior rater for the
officers and senior NCOs that qualify. They will also be the primary rater for the SNR.
Funding
There are two major funding areas: NATO and national. NATO funds all NATO-mission
oriented operations and travel. ICC/CRONOS terminals, paper, furniture, etc. are funded
from the CAOC 5 multinational budget. Transportation costs in support of NATO TDYs are
also funded out of the CAOC 5 multinational fund. Per diem and billeting expenses are not
covered by NATO; they are a national responsibility.
13
The US government provides separate funding for national support matters. There are two
funds, but you will only deal directly with one. The first fund is Base Operating Support
funds provided to the 22nd ASG at Camp Ederle as part of the DoD budget (PBD 708). These
funds are for the 22nd ASG to spend in support of CAOC 5 personnel to help offset the costs
Camp Ederle absorbs in supporting us. For example, the 22nd ASG uses some of these funds
to purchase additional household furniture (stoves, refrigerators, etc.) for CAOC 5 personnel.
Others are more direct like the contract for the housing representative at Poggio and the gym
contract with the Life Center (see below). You have no control over this money except to
voice concerns if Camp Ederle or one of its contractors do not provide the required support.
A EUCOM detachment in Mons, Belgium provides the second source of funds. This
organization handles the entire US contribution to NATO. On one level it controls the
release of funds for items like the US contribution to NATO AWACS at Geilenkirchen and
the US share of CAOC 5 operating costs. On another level it provides funds we use for
national support matters—reimbursement for NATO and national TDYs as well as
equipment.
The rules for travel can seem somewhat confusing. Under NATO procedures, if a US
member goes TDY on NATO business, NATO (CAOC 5 in our case) pays the travel costs,
while the sending nation (US) pays per diem and billeting. This bifurcated system is
necessary as the NATO nations have different per diem and billeting standards. For national
TDYs (e.g. attending promotion boards, medical TDYs, Joint PME Phase II, etc.) both travel
and per diem/billeting are paid by the US government as in any normal TDY.
In addition to TDY funding, national support funds are also used for equipment purchases
that support US personnel (e.g. fax machine, computers, safes, etc.). It is important to note
that equipment bought for US national support is not to be used for NATO business.
Detachment 2
Detachment 2 (Det 2) is a USAFE MSS organization located in Naples, Italy. It has
assigned personnel who provide a broad spectrum of support: issuing ration cards for rationed
alcohol and tobacco; tracking OPRs, EPRS, PRFs; tracking awards and decorations; etc.
Mailing address:
Det 2 USAFE MSS
PSC 813 Box 116
FPO AE 09620
Office phone:
DSN 625-4238
Fax Numbers:
DSN 625-4522
DSN 640-3050
Commercial prefixes:
081-724-xxxx for 625
081-721-xxxx for 640
Office email address:
Det2@naples.af.mil
Fitness and Recreation
There are some Lifefitness cycles, treadmills and weights in the US NSE. However, these
may not be convenient for your spouse or family to work out with. There are several other
physical fitness facilities throughout the city of Ferrara. They offer a wide range of services
from aerobics, martial arts, and weight training. There are also many parks perfect for those
who like to walk and jog. There is also an 18-hole golf course in Argenta and north of
Ferrara (the CUS). Many CAOC 5 personnel also arrange weekly soccer matches.
Medical and Dental Care
Ferrara has a major medical university and large hospital that recognizes TRICARE while
Camp Ederle’s medical facilities is limited to a clinic. Dr. Steve Cavollino, a New Yorknative, also provides TRICARE medical assistance to Ferrara personnel and dependents.
During your in-processing you will fill out a TRICARE enrollment form for you and your
dependants which the US TRICARE Rep will submit to enroll you in TRICARE Remote.
Aircrew members may schedule annual flight physicals at Aviano or Vicenza. Aviano has
a complete flight medicine section and is recommended over Vicenza. However, upon
14
completion of your physical, you will be responsible for sending your 1042 to Ramstein AB,
GE by fax or email. Details for this can be found in the US NSE.
If you have a medical emergency you go to the Emergency room in Ferrara, BUT IF IT IS
AT ALL POSSIBLE TO WAIT AND BE SEEN BY A DOCTOR IN VICENZA OR
AVIANO that is recommended. Use the emergency room for true life, limb or sight
emergencies. Once you are seen in the emergency room, contact the Tricare rep at the
CAOC and they can try and work a transfer to Aviano.
If you go to the emergency room and there is a chance that you might have to stay over
night it is essential that you bring the following items (no we’re not kidding) cell phone and
charger, someone to stay with you, toilet paper, water, change of clothes, hand sanitizer,
You will check in with the dental clinic in Vicenza during in-processing. Appointments
for routine dental care (checkups, cleanings, etc.) can be made through the Camp Ederle
Dental Clinic. Dental services for members and dependents are available at Vicenza at no
charge. For adult dependents your cleanings and check up and x-rays will not be scheduled
on the same day unless you specifically ask and try and work out a schedule with the
technician. Othodontics are also available at Vicenza for adults and teens at no cost to the
sponsor. However, if the work is not complete when you PCS then you are responsible for
the rest of the orthodontics coverage. Members may also use local dentists and be
reimbursed for cost. Dependents may use local dentists and be reimbursed if signed up with
TRICARE’s dental plan. For emergency dental treatment, use the Ferrara hospital.
Shipping a Pet
Italy is a very pet-friendly country. There is no quarantine period in Italy. If shipping a
pet, AMC transport into Aviano AB is the way to go. Commercial travel is not a problem
either unless you plan to travel through the United Kingdom, where the rules are more
stringent and will require signigicantly more preparation on your part. Try to get your
connectiong flight through Germany if possible rather than the UK. See a military vet and
contact your state USDA department you should be able to get the required paperwork.
Effective as of 1 October 2004 , regulatory changes went into effect regarding pet animal
importation to all countries of the European Union. The two significant changes are: 1) pets
will need to be indentified by either a) a clearly readable tattoo or b) an ISO compatible
microchip. After an eight year transitional period only microchips will be acceptable. Home
Again microchips are ISO compatible. AVID Eurochips are also ISO compatible, however
the US standard AVID microchip is NOT ISO compatible. 2) A bilingual European Union
health certificate, in the language of the country being exported to, must be used and will
need to be endorsed by a USDA veterinarian. (NOT all veterinarians are USDA certified.) If
your vet does not have the proper form, you may find it at:
http://www.aphis.usda.gov/vs/ncie/iregs/animals/it.html Once your vet has filled out and signed
the certificate, they need to send the completed form along with a copy of the rabies
certificate (vaccination must be administered more than 30 days but less than 12 months prior
to entry) to the USDA for approval. To locate the USDA veterinarian in your area go to
http://www.aphis.usda.gov. This will require advance planning to have the correct certificate
and to get it endorsed by the USDA veterinarian, but the certificate is good for four (4)
months once signed (or until the rabies vaccination expiration date, whichever is earlier).
However, the airlines are use to dealing with health certificates being valid for only 10 days,
so clients may need a second health certificate (regular health certificate) issued just prior to
travel for the airlines.
CONTACT THE AIRLINE(S)/AMC REGARDING THE WEATHER AND THE
TRANSPORTATION OF YOUR PET. This could impact your travel plans.
In Summary:
15
1) Have your pet microchipped and register them. (Can be done on-line…will receive
paperwork when animal is microchipped)
2) Print out a copy of the Bilingual Health Certificate found at:
http://www.aphis.usda.gov/vs/ncie/iregs/animals/it.html
Take this form along with a copy of your pets rabies vaccination (administed more than 30
days but less than 12 months) to your local veterinarian and have them fill out the Bilingual
Health Certificate.
3) Send all of the paperwork to the USDA along with a check for $24.00 (processing fee)
and a self-addressed stamped envelope.
4) Within 10 days of travel obtain a regular health certificate from your veterinarian.
5) Hand carry all paperwork with you. You may want to tape copies of all certificates to
your animals crate.
Here is a good link to look at if you plan on bringing a pet to Italy with you:
http://www.italyemb.org/ANIMALI.htm
Veterinarian
Camp Ederle has a veterinarian who can take care of your pet’s needs. In addition, there's
an English-speaking vet in the Ferrara area as well as a 24-hour animal hospital for
emergencies.
Clinica Veterinaria Europa
Dr. Bertocchi Silvia
Via Arginone, #381/C
44044 Porotto (FE)
Telephone: 0532-732009
Emergencies: 0335-5729912
Another vet used recently (2005) is Ferraro Giraldi 335-676-4925 this is his cell. He speaks
English, but his staff does not.
Kennel
Bau Bau Micio Micio 0425-750-868. This kennel is in Occiobello, near Ferrara and they
speak English. Several personel have used this kennel and have had good experiences.
Religious Services and Support
A US Chaplain is not assigned to CAOC 5 (there is however, an Italian Roman Catholic
Chaplain). If you are in need of Chaplain services, there is a complete staff at Caserma
Ederle. They provide a variety of worship opportunities and religious rites. The Chaplain’s
office will help you with your religious and spiritual needs regardless of your religious
affiliation. They are located in Bldg 29. Their duty hours are from 0900-1700 hours daily.
Numerous local services in Italian are available in the Ferrara area, predominantly
Catholic. We have contacted a local Protestant Preacher who is a Church of Christ minister.
He has served under a US Church as well as working with the USAF Chaplin service in
Aviano. His wife is a US native as well and they have offered to help out when needed with
counseling and or Bible Studies. He is fluent in English as well. There are also two Englishspeaking LDS missionaries in town and an LDS service in Italian is available. The LDS
information is: phone number 348-0026-781, address #141 Via Cavour, Ferrara.
Additionally, an English non-denominational weekly Bible Study is currently available in
Poggio Renatico at a CAOC 5 member’s home. Beyond this, you will need to do some
research if you seek another denominational service in the local area.
16
Legal
Legal Services for US personnel are not available at CAOC 5. The SETAF legal advisor
at Camp Ederle will be able to provide the majority of services required by CAOC 5
personnel. These services include: international and operational law, liaison with Italian
officials to ensure CAOC 5 members receive legal protection under the NATO Status of
Forces Agreement (SOFA), powers of attorney, wills, notary service, and help with private,
non-commercial legal problems not specifically Air Force related.
Aviano AB also has a legal office available for answering general questions and is also
the location for the Area Defense Counsel. If you are involved in a criminal matter
downtown, regardless of fault, you will be provided legal aid (official requests for release
from jail, local legal counsel, etc.)
UTEP
The Uniformed Tax Exempt Program is a broad program that provides tax relief for US
military and NATO personnel assigned in Italy. The program has essentially two aspects.
One is a utilities program that provides tax-free utilities (gas) and the other allows tax-free
purchases for items over $150. Since Italy’s value added tax (VAT) can be as high as 20%,
these savings can be rather significant. The UTEP office is located next to the Shoppette at
Camp Ederle.
Cell Phones
You may buy cell phones from outgoing CAOC5 personnel, on the market, or at the cell
phone shop at Camp Ederle. Phones at Camp Ederle range in price from 60 Euros to over
300, depending on features. Dual band phones only work in Europe, while triband phones
will work in the States too but are more expensive. There are many confusing options for cell
phone plans – and a handful of cell networks. Some plans have reduced rates for calling
other phones on the same network, so if you and your spouse both get phones, getting them
on the same network is advisable. There is an option to purchase a “pay as you go” plan for
approximately 10 Euro cents per minutes, which is a good option if you use your cell phone
infrequently. The staff at the Ederle cell phone office speaks English very well.
Banking Facilities
There are several local Italian banks off the installation and 3 at Vicenza Army Post.
Many newer members have found it easier to bank at Vicenza since there are significant
advantages to getting a bank account where the tellers/managers speak English. Your options
are:
a.
BNL-an Italian bank
b.
Credit Union
c.
Community Bank run by Bank of America
With an Italian bank you can set up a monthly allotment to the bank and they, with prior
coordination from you, will auto pay your rent, electric, water, and garbage bill free of
charge. In addition, you can get a free of charge Telepass for the Autostrada. This allows you
to breeze through the tolls. You will be billed by the Telepass company based upon your
useage with no monthly minimum useage or monthly fee. There is a 3 Euro processing fee for
every invoice which will come every 2 months. Telepass will also be auto-paid by most
Italian banks. Community Bank is new and getting more services. Currently they can only
auto-pay rent and have no Telepass.
ATMs with an “English” option are abundant and are the best way to obtain local
currency (Euro). The ideal situation is to have a Debit checking card with a PIN number
from your bank. Most ATMs only accept cards linked to a checking account. Cash advances
from a Credit Card with a PIN number may be expensive, but handy in emergencies.
17
Additionally, all PINs for both ATM cards and Credit cards, must be 4 number PINS. Ensure
your PIN is comprised of 4 numbers before departing the USA. Other currencies, including
US dollars are available in most banks. US check cashing is available at Vicenza. Local
Italian bank checks are acceptable on the economy if you desire to open a local account.
It is advisable to contact your credit card companies and banks to let them know
you will be moving overseas and your purchases may look random; ie purchases at the
base reflect a US bank and on the same day purchases in Italy or if your traveling at the time,
from other European countries.
You will also want to increase the amount of your withdrawl availability on your ATM
cards to pay for rent and utilitiy bills. Most ATM cards only allow $250 to $400 per day to be
withdrawn from an ATM. You will want this increased due to the exchange rate and the need
to take large amounts out to pay rent, etc. You will need to call your bank and arrange this
before you leave the states. Speak with a bank manager if possible, many have been told by
bank employees that this was accomplished only to find when they arrived they could not
withdrawl the increased amount because a bank manager did not sign the approval for the
increased withdrawl capability. It is also advisable to negotiate a certain number of free
withdrawls each month since you will use your ATM card regularly.
When making withdrawals at ATMs or using credit cards at Italian shops or restaraunts, you
will get a 1% transaction fee charged for an “international currency fee”. This is mandatory
by law (US law) and all credit and debit cards charge this, it can not be waived. On top of
this different credit cards and different banks may charge and additional 1% or 2% as a bank
charge for international conversions. Check with your bank to see what they charge for
international conversions. Bank of America only charges the mandatory 1% for their Debit
Card, but 3% for their Credit Cards. There are many Credit Cards that only charge the 1%
fee, so check around before you leave the US. Even with the mandatory 1% converstion fee,
using an ATM to withdrawl money offers the best exchange rate over banks, the base, or
money exchange kiosks.
Commissary and PX
There is no commissary in the immediate vicinity of CAOC 5. The nearest US
commissary is in Vicenza. Local supermarkets are plentiful and are of very high quality.
There are two IPERCOOP mega-malls in the city of Ferrara. These malls have a huge
supermarket and many other retail stores. There are also smaller markets throughout Ferrara.
Prices are higher than the commissary, especially on meat. There are also many fruit and
vegetable stands (normally associated with the local markets) and pastry and ice cream shops
found throughout the city.
Non-Combatant Evacuation Operation (NEO)
Although extremely remote, CAOC 5 personnel with dependents must be prepared for the
possibility that US authorities may declare an emergency evacuation of dependents, also
known as a NEO (Non-combatant Evacuation Operation). A NEO may be directed for
extraordinary events (e.g. invasion, large-scale natural disaster, etc.) that directly impact the
safety of dependents. Det 2 may provide NEO information on your arrival. While there are
no indications that we may do a NEO it is still a good idea to keep important documents (e.g.
passports, shot records, soggiorni, etc.) in a convenient location.
Official Internet and DSN Access
The 22nd ASG provides funds for ISDN access though Camp Ederle. This ISDN access
allows military members to maintain an unclassified e-mail account and provides access to
official web sites (i.e. AFPC, DFAS, etc.) that require a .mil origination. There are several
terminals throughout the NSE and the CAOC.
18
Worldwide DSN access is available on any phone in the US NSE. Any of the US
personnel can give you instructions on how to access the DSN network when you arrive.
There are currently only two DSN numbers to the NSE.
Tuition Assistance
T/A is available for USAF members through Aviano’s education office. Spouse’s T/A is
available for classes taken at Camp Ederle in Vicenza, and on-line education through the
University of Maryland University College-Europe. For programs and details see their
website at http://www.ed.umuc.edu.
*************************************
On behalf of all who are stationed at CAOC 5, “Welcome” and we look forward to your
arrival. Please contact your sponsor if you have questions concerning any information found
within this packet.
19
Attachment 1
Italian 101
English
Italian
Pronunciation
Good morning, Good day
Good afternoon, good
evening
Sir
Mister
Madam
Miss
How are you?
Buon giorno
Buona sera
Bwuon jor no
Buwona say ra
Signore
Signor
Signora
Signorina
Come sta? / Come stai?
I am well.
Please
Thank you
You are welcome / go ahead
/ Can I help you (at the store)
Excuse me
Do you understand?
I don’t understand
Can you repeat please?
Sto bene
Per favore
Grazie
Prego
Seen yo ray
Seen yor
Seen yoh rah
Seen yo ree nah
Ko may stah? / Ko may
sty?
Stoh beh nay
Pair fah vo ray
Grahts yay
Pray go
Yes
No
Maybe
What is your name?
Si
No
Forse
Come si chiama? / Come ti
chiami?
Mi chiamo _________
Arrivederci
My name is
Goodbye
Scusi
Hai capito?
Non capisco
Puoi ripetere, per favore
Skoo zee
I ka pee toh
Known ka pee skow
Poy ree pay tear ay, pair fah
vo ray
See
No
For say
Ko may see key ah may? /
ko may tee key ah me?
Me key ah moe ________
Ar ree veh dayr chee
Getting Around
English
Italian
Pronunciation
Where is _________?
A hotel
A restaurant
This way?
That way?
Which is the road to ______?
Kilometer(s)
Dov’e ________?
Un albergo
Un ristorante
Da questa parte?
Da quella parte?
Qual’e la strada per______?
Chilometro / Chilometri
Doh vay ________?
Oon ahl bayr go
Oon ree sto rahn tay
Dah kwes ta par tay?
Dah kwela par tay?
Kwha lay la strah da pear__?
Kee lo may tro / Kee lo may
tree
Ask for Things
English
Italian
Pronunciation
What is this?
Che cos’e questo?
Kay kohz eh kwes toe?
20
What is that?
How much?
How much does it cost?
I would like …
…some coffee / wine
…to eat
The check please
I would like a taxi
Che cos’e quello?
Quanto?
Quanto costa?
Vorrei
Del caffe / vino
Da mangiare
Il conto, per favore
Vorrei un tassi
Kay kohz eh kwel lo?
Kwahn toe?
Kwahn toe coast ah?
Voh ray ee
Dehl kahf fay / vee no
Dah mahn gee are ah
Eel kohn toe pair fah vo ray
Voh ray ee oon tahs see
Days and Months
English
Italian
Pronunciation
Yesterday
Today
Tomorrow
Week
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Month
January
February
March
April
May
June
July
August
September
October
November
December
Ieri
Oggi
Domain
Settimana
Domenica
Lunedi
Martedi
Mercoledi
Giovedi
Venerdi
Sabato
Mese
Gennaio
Febbraio
Marzo
Aprile
Maggio
Giugno
Luglio
Agosto
Settembre
Ottobre
Novembre
Dicembre
Ee air ee
Ho gee
Doe mah nee
Seht tee mahn ah
Doe mehn ee kah
Loon ah dee
Mar tah dee
Mahr koh lay dee
Joh veh dee
Veh nehr dee
Sah bah toe
Meh zay
Jeh nigh yo
Feh bry yo
Mar tzoh
Ah pree lay
Mah jee oh
Joon yoh
Loo leo
Ah goh stoh
Seht tehm bray
Oh toh bray
Noh vehm bray
Dee chem bray
Numbers
English
Italian
Pronunciation
One
Two
Three
Four
Five
Six
Seven
Eight
Nine
Uno
Due
Tre
Quattro
Cinque
Sei
Sette
Otto
Nove
Oo noh
Doo ay
Tray
Kwah troh
Cheen kway
Say
Set tay
Oh toe
Noh vay
21
Ten
Eleven
Twelve
Thirteen
Fourteen
Fifteen
Sixteen
Seventeen
Eighteen
Nineteen
Twenty
Twenty one
Twenty two
Twenty three
Twenty four
Twenty five
Twenty six
Twenty seven
Twenty eight
Twenty nine
Thirty
Fourty
Fifty
Sixty
Seventy
Eighty
Ninety
One hundred
Two hundred
One thousand
Two thousand
Dieci
Undici
Duedici
Tredici
Quattordici
Quindici
Sedici
Diciasette
Diciotto
Diciannove
Venti
Ventuno
Ventidue
Ventitre
ventiquatro
Venticinque
Ventisei
Ventisette
Ventotto
Ventinove
Trenta
Quaranta
Cinquanta
Sessanta
Settanta
Ottanta
Novanta
Cento
Duecento
Mille
Duemila
Dee eh chee
Oon dee chee
Doo ay dee chee
Tray dee chee
Kwah tore dee chee
Queen dee chee
Say Dee chee
Deech ah set tay
Deech oh toe
Deech ah noh vay
Ven tee
Vent oo noh
Ven tee doo ay
Ven tee tray
Ven tee kwah troh
Ven tee cheen kway
Ven tee say
Ven tee set tay
Vent oh toe
Ven tee noh vay
Tren tah
Kwar on tah
Cheen kwan tah
Say sawn tah
Say tawn tah
Oh tawn tah
No vawn tah
Chen toe
Doo ay chen toe
Me lay
Doo ay me lah
Menu Translation
English
Apple
Asparagus
Bacon
Beans
Beef
Boiled
Bread
Breakfast
Butter
Cake
Carrots
Cauliflower
Cheese
Celery
Italian
Mela
Asparagi
Pancetta
affumicata
Fagioli
Manzo
Bollito
Pane
La prima
colozione
Burro
Torta
Carote
Cavolfiore
Formaggio
Sedano
22
English
Lunch
Milk
Mushrooms
Italian
Il Pranzo
Latte
Funghi
Oil (dressing)
Onions
Oyster
Peach
Pear
Olio
Cipolle
Ostriche
Pesca
Pera
Peas
Pepper
Pie
Pork
Potatoes
Potatoes, mashed
Piselli
Pepe
Crostata
Maiale
Patate
Purea di patate
Chicken
Clams
Coffee
Dinner
Duck
Drink, to
Egg
Egg, boiled
Egg, fried
Egg, omelette
Egg, poached
Fish
French Fries
Fruit
Grapes
Garlic
Ham
Pollo
Vongole
Caffé
La Cena
Anatra
Da bere
Uovo
Uovo vollito
Uovo fritto
Frittata
Uovo affogato
Pesce
Patate fritte
Frutta
Uva
Aglio
Prosciutto
Hot Chocolate
Ice Cream
Lamb
Lobster
Cioccolata calda
Gelato
Agnello
Aragosta
Pudding
Rice
Roast
Salad
Salt
Sandwich
Shrimp
Soup
Steak
Strawberries
Sugar
Tea
Tomatoes
Turkey
Veal
Vinegar
Water (w/o
bubbles)
Water (w/ bubbles)
Wine
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Budino
Riso
Arrosto
Insalata
Sale
Panino
Gamberetti
Minestra
Bistecca
Fragole
Zucchero
Té
Pomodori
Tacchino
Vitello
Aceto
Acqua naturale
Acqua Frizzante
Vino
Attachment 2
USEFUL TELEPHONE NUMBERS
To Italy from the US (commercial)
To Italy from Europe (commercial)
To Ederle or CAOC-5 from the US (DSN)
To Ederle from Europe (DSN)
011-39-XXXX-XXX-XXX
00-39- XXXX-XXX-XXX
314-634-XXXX (Last 4)
634-XXXX (Last 4)
CAOC-5
To CAOC-5/ NSE (DSN) (commercial)
To CAOC-5/DO (commercial)
634-6487 or 0532 821 296/7
0532-822410
CAMP EDERLE (DSN 634-XXXX, or
Comm. 0444-71-XXXX)
Operator
AAFES Main Store
AAFES Car Rental
Tricare
Family Support Center (Loan Closet)
Chaplain
Child Development Center
Clinic
Dental Clinic
Education Center
Drivers Testing
Ederle Inn (Billeting)
Pass & ID
TMO
Post Office
SATO Travel
Legal Office
UTEP (VAT/IVA Exemption) Office
Vehicle Inspection Point
Vehicle Processing Center/Vehicle Shipping
Vehicle Registration
Veterinarian Services
1110
8019
7877/7294
7500/7617
7719/7519
7559
7526
7272
7698
7601
8034/8035/8036
8352
7046/7646
7872/7430
8351
7047
7080
7363
7760
7624/7001
635-4841/42
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Attachment 3
USEFUL WEB SITES
Camp Ederle
Aviano AB
CAOC-5
Bologna Tourism
Ferrara Housing Support
Ferrara Tourism
Ferrara touring info in English
Language Tool
Language Tool
OHA, COLA and other Allowances
Pets, bringing to Italy
Pets, Bilingual Health Certificate
Pet, Locate USDA Verterinarian
Schools – London Central High
SITES
Tuision Assistance
http://www.setaf.army.mil
http://www.usag.vicenza.army.mil/sites/local/
http://www.aviano.af.mil/
http://www.caoc5.nato.int
http://www.bologna2000.it
http://www.housingoffice.net/presentation.htm
http://www.comune.fe.it
http://www.ferraraturismo.it/eng.html
http://www.ferraranet.it/eng/turismo/turismo.html
http://www.wtgonline.com/data/ita/ita.asp
http://www.google.com/language_tools
AltaVista - Babel Fish Translation
https://secureapp2.hqda.pentagon.mil/perdiem/
http://www.italyemb.org/ANIMALI.htm
http://www.aphis.usda.gov/vs/ncie/iregs/animals/it.html
http://www.aphis.usda.gov
http://www.lcen-hs.eu.dodea.edu/
http://www.dmdc.osd.mil/sites
http://www.ed.umuc.edu
25
Attachment 4
Maps
Aviano, AB
Camp Ederle,
Vicenza
CAOC 5,
Poggio Renatico
See CAOC 5 Web sit for more precise location of CAOC 5 and map of Ferrara
http://www.caoc5.nato.int
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