MAR 3203 – Supply Chain and Operations Management (4 Credit Hours)
Summer 2013
Instructor: Dr. Steve Leon
Email: (please use email within Webcourses)
Office: BA2-308L (Orlando Main Campus)
Phone: (407) 823-3001
TA Office Hours and Location:
Jonathan Beck M & Tu 9am-11am, 2pm-5pm
Matthew Gebaide W 12pm-5pm & Th 9am-2pm
GTA Office: BA2-307M
Web Conferencing will be available for Regional
Campus Students-Contact the GTAs for instructions
Section/Class#: AR01 (51548) Main
Section plus eight regional campuses
Class Time: MW 6:00PM - 9:50PM
Class Room: BA1-107
My Office Hours: 3:30pm-5:50pm M &
W or by appointment
Class Dates: 05/13/2013 - 06/21/2013
All EXAMS: Both exams (midterm and final exams) must be taken at the campus where you are
enrolled and registered. Make absolutely sure you know where you are registered. This is your
responsibility. Regional campus students must schedule a time to take their exams well in
advance with their respective testing centers. Space is limited so if you don’t schedule a test date
and time with your testing center well in advance, there is possibility that you’ll miss the test.
Consider scheduling early!
COURSE DESCRIPTION: Planning and management of all activities involved in designing
and managing the processes, assets, and flows of materials, money and information required to
meet customers' demands.
COURSE OBJECTIVES:
A. Become knowledgeable and to understand the general concepts of supply chain and operations
management.
B. Learn about typical planning and decision making situations faced by supply chain and
operations managers and how these decisions are related to other business functions and
activities.
C. Gain an appreciation for some of the basic conceptual and mathematical tools and techniques
that can be applied in planning and controlling supply chain and operations activities.
D. Understand how to develop and manage efficient and effective global supply chains.
MODE OF INSTRUCTION: Video Streaming/Reduced Seat Time (RV) —Face-to-face
instruction/lecture is held each Monday and Wednesday from 6:00PM - 9:50PM. Classroombased content is available over the Web via streaming video. Don’t be under the impression that
this is an online class and that everything you need will be posted online via Webcourses. You
will still need to view the lectures to gain all relevant course information and class
announcements. Other required activities that substitute for video instruction during the fourth
hour may include any of the following elements: web activity, homework or quizzes.
REQUIRED TEXTBOOK:
Operations Management; Sustainability and Supply Chain Management with MyOMLab, 11/e,
2014, by Jay Heizer and Barry Render, Pearson: ISBN: 978-0-13-313076-8 or 978-0-133408027 w/CD. Either one will work.
**Please see additional textbook information on Webcourses Modules Page**
SUPPLEMENTAL MATERIAL:
Supplemental material is frequently placed on Webcourses on the Modules page.
CLASS COMMUNCATIONS:
Email: Email me using only the email tool in Webcourses. This ensures that I will get your
email and it will not end up in junk mail or flagged as spam.
***It is very, very, very important that you follow this procedure to send email. Pay particular
attention to items 4, 5 and 6. You must check both of these boxes or you run the risk of not
getting a reply to your email***
1. Choose Inbox in the upper right-hand corner of the screen when you log into Webcourses.
2. Choose the New Message icon (a pencil in a gray box) to open a new message.
3. Click on the To: Box and choose MAR 3203
4. Check the box next to "All Teachers" in the To Window.
5. Type your message in the Message window and indicate if you are a regional or main campus
student. (Do not forget to attach or type your work)
6. Check the box next to "This is a group conversation. Participants will see everyone's replies."
7. Choose Send."
Discussion Boards: I would encourage you to use the discussion board on Webcourses to ask
your fellow classmates questions. Discussion boards will be included in each module on the
modules page. Many times your classmates will have the answers to your questions. They are a
great resource. This is a great way to communicate with each other to ask for help, study
together, or whatever else is relevant to class. You may find that you will find answers to your
questions already posted on the discussion board, plus your question will help others who have
the same question.
Please do not use the discussion board as your personal sounding board. No one cares to hear
your gripes. Ask questions and provide answers to posted questions, but leave the rest off of the
discussion board. If your behavior warrants, you may be removed from further access to the
discussion boards and our class on Webcourses.
Three before me rule: The syllabus and FAQs posted on Webcourses, as well as the class
discussion board for students located on Webcourses will answer more than 95% of the questions
we typically receive. Before emailing us with your questions, I ask that you first make an
attempt to find the answer on your own by eliciting help from three references or sources. In
other words, try to find the answer from three sources before emailing us. If you have not
watched the corresponding videos, read the syllabus, read the announcements, you should first
check these sources before blasting off an email or discussion post.
If you are still stuck and need additional help, by all means contact us (me and our TAs) via
email or come by our offices during office hours. I kindly ask that you provide the three sources
when emailing your question. If you ask questions that are clearly on this syllabus, it is doubtful
that you will get a response.
When you email a question regarding the class content, especially the quantitative work, you
must send your work along with your email. We cannot help you unless you send your work
along to us first. If you do not send your work to us first, there will be a delay in answering your
question and we don't want to delay getting answers to you. Our next response to you will be,
'please send your work'.
COURSE REQUIREMENTS:
1. Exams: Main Campus students must take all exams in the Orlando main campus testing
center BA2-First Floor-Room 104. Regional campus students must take all of the exams at
their respective regional campus testing centers. Main campus testing center rules/policy/test
dates and seat availability can be viewed at http://www.bus.ucf.edu/testingcenter. Select Student
from the left hand column for more information.
Students must provide a valid UCF student ID to be admitted into the Testing Center. You will
be allowed to use a basic or business calculator-don’t forget to bring one with you for every
exam. Absolutely no programmable or graphing calculators will be allowed in the testing
centers. You’ll need to bring your own formulas to the exam. You’ll be allowed to bring a 3x5
index card (front and back) to the exam for notes and/or formulas, whatever you think you’ll
need. Anything that is discussed in class as well as all assigned work, and material in the
assigned book chapters is fair game for the exam. Exam scores will be released the day after the
close of each exam. After taking the exam, any questions you may have regarding the exam will
be answered after the exam closes.
Regional Campus Testing Lab Hours
Check the website or call your respective regional testing center. Each has its own schedule.
Regional Campus Testing Centers are closed Friday, Saturday and Sunday.
For more information for regional campus testing, go to http://www.bus.ucf.edu/testingcenter.
Select Student from the left hand column, then select Regional Campus Help.
Regional Campus Test Dates and Times: Regional campus students still need to follow the
same policies, dates and times for the exams as the Orlando Main Campus except for the
following difference: you must schedule your exam well in advance with your respective testing
center and you must complete the exam within the date and time range stated in the test schedule
table below. The testing center availability to take the exams is dictated by the personnel at your
respective campuses. It is imperative that you coordinate taking your exam with the test center
personnel.
Make-up exam policy: There will be no make-up exams, except for the two following exceptions.
1. Officially sanctioned University activities (e.g. band, debate, student government,
intercollegiate athletics, etc.) or personal religious obligations. 2. A medical emergency with
documentation from a medical provider. To qualify for make-up exams under the above stated
exceptions, a student must provide a written request for an excused absence and verifiable
documentation of the anticipated absence in advance of the close of the exam.
Test Times and Dates: The tests must be submitted no later than the end date and time stated in
the table below and you must be finished with the Exam by the closing time of the testing center.
You’ll have 90 minutes to complete the exams.
Test Number
Start Date and Time
Exam 1
Exam 2
Make Up Exam
5/30/13 7:00 AM
6/18 /13 7:00 AM
N/A-None will be given
End Date and Time (Must
be Finished by This Time)
6/03/13 11:59 PM
6/21/13 9:30 PM
N/A-None will be given
Orlando Main Campus Testing Lab Hours BA2 Room 104 – Summer 2013
Mon-Thurs
Friday
Saturday
Sunday
7:00am - midnight
7:00am - 9:30pm
9:30am - 8:30pm
Closed
***Regional Campus Hours vary. Check with your regional campus testing center for hours of
operation.***
Exam and Homework Review: If you’d like to review your exams, please email All Teachers
and select “This is a group Conversation” using Webcourses to coordinate this review or stop
by our offices during office hours or make an appointment to meet with us at a convenient time.
For regional students only, we offer online web conferencing in which to review exams. The
TAs will hook you up with and instructions at the time you make an appointment with them.
2. Homework assignments: All assignments are completed through MyOMLab. See the full
login directions from the Modules Page in Webcourses. You can login at
www.pearsonmylabandmastering.com. The due dates for the assignments can be found in the
course schedule below and in Webcourses and in MyOMLab. There is no time limit to complete
the assignment once you start, they just have to be submitted by the due date and time. You’ll
have two chances to complete each assignment. Each homework assignment is worth 80 points.
Any late assignments will be docked 15% for every day it is late up to two days (48 hours from
due date and time). After two days late, assignments won’t be accepted.
Most assignment questions are quantitative with some qualitative questions coming from videos
and articles. The videos and articles are found in MyOMLab. As you start to complete the
assignment questions, click on the link to start the video or display the article.
3. Routinely Check Webcourses: Often I will submit additional or supporting information on
Webcourses either before or after a class in an attempt to clarify or further apply what we’re
talking about in class or in response to questions from students.
4. Fair Warning: Don’t rely solely on my PowerPoint slides for all of your worldly knowledge
for preparing for tests. In most instances there isn’t enough information written on the slides for
you to study from. Reviewing the class lectures, your notes, the assigned chapters and
completing the homework, along with reviewing the slides is what I’d recommend that you study
in preparation for the tests. Additionally, you will want to learn the material beyond the
definition level, you will want to know how to apply the material in business situations.
ATTENDANCE POLICY: Attendance and participation in class activities are considered
integral parts of a university education. Attendance will not be part of your final grade; however
attending class is highly encouraged.
DISABILITY STATEMENTS: If you need accommodations in this course because of
disability, if you have emergency medical information to share with me, or if you need special
arrangements in case the building must be evacuated, please make me aware of this as soon as
possible.
ACADEMIC HONESTY: All work in this course must be completed in a manner consistent
with UCF Policy. Many incidents of plagiarism result from students’ lack of understanding about
what constitutes plagiarism. However, you are expected to familiarize yourself with UCF’s policy
on plagiarism. All work you submit must be your own scholarly and creative efforts. Academic
dishonesty can result in a lower grade and/or a failing grade for the course. UCF’s Golden Rule
defines plagiarism as follows: “whereby another’s work is used or appropriated without any
indication of the source, thereby attempting to convey the impression that such work is the
student’s own.”
More at:
(http://www.fctl.ucf.edu/TeachingAndLearningResources/ClassroomManagement/AcademicInteg
rity/PlagiarismStatement.php)
My expectations regarding academic honesty and testing:
1. Since the exams are open for more than one day, if you tip-off, give clues or state what to watch
out for about any part of the exam to your classmates, you can expect to receive a zero for your
exam.
GRADING: Your performance in this course will be evaluated based on your cumulative
achievement, as indicated in the tables below. I do not curve grades or round up to the next letter
grade if you are “close”. Check the class schedule below for all due dates. It is your responsibility
to check every grade for accuracy once it is posted online in your Grades tab on Webcourses. Once
the final exam closes, the class is over. As of June 21, 2013, 9:30pm EST there will not be any
additional grade conversations, extra credit or assignments to better your grade, we won’t negotiate
to give you a grade you didn’t earn and we will not check to see if your grades are correct at this
point. You will have one week from when each of your homework grades is posted to inquire about
any inaccuracies regarding your grade, same for Exam 1. Any questions or concerns regarding
Exam 2 grading are to be communicated to me no later than June 21st by 9:30pm. Please do not
email us after this date asking us to adjust or check your grade or ask what else you can do to better
your grade.
Learning Assessment
Exam 1
Exam 2
Homework (5-80pts
each)
TOTAL
930-1000
900-929
870-899
830- 869
800-829
A
AB+
B
B-
Points
300
300
400
Percentage of Points out of 1000
93.0 – 100%......... A
90.0 – 92.99……. A- 87.0 – 89.99…..... B+
83.0 – 86.99……. B 80.0 – 82.99……. B-
1000
77.0 – 79.99.…… C+ 73.0 – 76.99……. C
70.0 – 72.99……. C- 67.0 – 69.99……. D+
60.0 – 66.99……..D Below 60.0…..…..F
Points Earned
770-799
730-769
700-729
670-699
600-669
C+
C
CD+
D
Below 600 F
TECHNICAL HELP: If you require technical help related to Webcourses, Testing Center, or
the Library, please contact the respective help desks for assistance. Additional contact
information is located on the Modules page in Webcourses.
CLASS ETIQUETTE: Students are expected to conduct themselves in a manner which is
conducive to learning. Inappropriate behavior is a distraction and shows a lack of respect for
your classmates and your instructor. Please refrain from making rude, offensive, or disrespectful
remarks either in class, via email or on discussion boards. In addition using laptops, cell phones,
tablets or other electronic devices for non-class related uses is extremely rude and disrespectful.
Excuse yourself from the classroom if you cannot abide by these simple guidelines.
CLASS SCHEDULE: Schedule changes may occur due to the pace and other circumstances of
the class. I will give as much advance notice as possible if changes are made to the schedule.
Date
May 13
May 15
Chapters
Introduction
Ch 1 Operations and Productivity
Ch 2 Operations Strategy
Ch 11 Supply Chain Management (Pages 430437, 442-444, 449-452)
Ch 3 Project Management
May 20
Ch 4 Demand Forecasting
May 22
May 27
Ch 12 Inventory Management
No Class-Memorial Day
May 29
Ch 6 Managing Quality
Supplement 6 Statistical Process Control
Ch 16 JIT, TPS, and Lean Operations
Items Due
Assignment 1 Due at 5:00pm in
MyOMLab
Assignment 2 Due at 5:00pm in
MyOMLab
May 30-June 3 Exam 1 to taken in your respective Testing Center
June 3
Module A: Decision Making Tools
Assignment 3 Due at 5:00pm in
Ch 10 HR, Job Design and Work Measurement MyOMLab
Jun 5
Ch 7 Process Strategy
Supplement 7 Capacity and Constraint
Management
Module D Waiting Line Models
Supplement 11 Supply Chain Analytics
Assignment 4 Due at 5:00pm in
Ch 8 Locations Strategies
MyOMLab
Module B Linear Programming
Module B Linear Programming
Strategies and Design of Supply Chains (I’ll
provide material)
Module C Transportation Models
Supplement 5 Sustainability in the Supply
Assignment 5 Due at 5:00pm in
Chain
MyOMLab
No Class on June 19th.
Non-Comprehensive Final Exam to taken in your respective Testing Center
Jun 10
Jun 12
June 17
Jun 18-21
Frequently Asked Questions
For many of the questions you may have, please refer to the syllabus or these FAQs. Many of
the answers you are looking for are in the syllabus and I’d most certainly appreciate you looking
there first before emailing us with a question that can be answered by reviewing the class
syllabus or this FAQ sheet.
1. What kind of calculator can I use for the test? You can use a basic or business calculator, nonprogrammable.
2. Is scratch paper available? The testing center will provide scratch paper; you cannot use your
own paper.
3. Where can I find the due dates and times for exams? Check the syllabus, Webcourses for our
class or the CBA Testing Center Website.
4. Is the final exam comprehensive? No.
5. Will there be a study guide for the exams? No, everything we cover in class in some form is
on the exam.
6. How do I contact the instructor? Email using only the Webcourses email function. You must
select “All Teachers” and select “This is a group conversation”. This ensures that your questions
will be answered in a timely fashion. Additionally, feel free to call or stop by my office.
7. Can I make up an exam? No. See the syllabus for more information. If you are a student who
participated in university sponsored events or for religious reasons, or have a medical excuse
with a note, then you can make up an exam. I need documentation before the exam is over
before a make-up exam will be given to you.
8. Do you drop the lowest exam grade or lowest quiz grade? No.
9. Where do I complete my homework assignments? MyOMLab, access provided by Pearson.
The URL is in the syllabus and on Webcourses in the Modules tab.
10. Is this a math intensive class? There is about a 60/40 mix of quantitative and qualitative
aspects to the class.
11. One of my exam grades is low; can I retake this exam? No.
12. Where do I take the exams? For main campus students, the testing center at UCF Main
Campus, first floor BA2 during the dates and times posted in the syllabus. Regional students
must take the exam at their regional campus testing labs.
13. I see the test closes at 9:30pm and 11:55 pm, does this mean that I have to finish the test by
9:30pm and 11:55pm? Yes.
14. Can I use Excel during the test? No, you won’t need Excel to complete any questions for any
exam nor will the testing center allow the use of Excel during a test.
15. Can I bring a formula sheet? Yes, you can bring a 3x5 index card (both sides). Used for
formulas or whatever else you can get on it.
16. How is my final class grade determined? Add up the points you earned and divide by 1000.
Then multiply by 100. This is your percent. Find where your percent falls within the grade table
in the syllabus.
17. Who do I contact to get help with Webcourses or to obtain an article from the library? Call
or email the help desk for the respective service since they are best to handle any issues arising
from the use of Webcourses or the library. Contact information is in the Modules Page.
18. Do you curve exam or class grades? No.
19. Do you round up final class grades? No, I do not round up or down.
20. Are late assignments accepted? Yes, up to two days late with a 15% penalty for each day.
After two days late, assignments won’t be accepted.