ELAINE PINHEIRO RAMOS
BRAZILIAN
33 years old/Married
ADDRESS: PASEOS DEL CARIBE, S.M. 514, CALLE PASEO TULUM, MZ. 17, CASA 10-A,
CANCÚN, Q.ROO
Phone No.: (998) 847 6994
Cell Phone No.: (044998) 155 4888
E-mail: carioquinha7@yahoo.com.br
Education:
College Degree
Universidade do Estado do Rio de Janeiro (UERJ)
Complete Course in Pedagogy (Education) - (1992 – 1995)
Foreign Languages:
English
At CCAA (Centro de Cultura Anglo-Americano) RJ/Brazil
Completed, including Teacher’s Course
Duration: 7 years
Spanish
At CCAA (Centro de Cultura Anglo-Americano) RJ / Brazil
Completed
Duration: 3 ½ years
Informatics:
Word/Excel/PowerPoint/Internet
Extra Courses:
 A Secretária de Sucesso (The Successful Secretary)
Duration: 8 hours
Location: BCI – Bureau de Consultores Independentes S/C Ltda. / RJ/Brazil
 Aperfeiçoamento da Língua Portuguesa (Deep Studies in Portuguese Language)
 Técnicas de Redaçao (Composition Techniques)
 Introduçao à Qualidade Total (Introduction to Total Quality Principles)
Location: All attended at Universidade Estácio de Sá / RJ / Brazil
Duration: one (01) month each
 International Tour Guide (Emphasis in Disneyworld)
Location: CIETH – Centro Integrado de Estudos em Turismo e Hotelaria / RJ / Brazil
Duration: five (05) months
Professional Experience:
 ENGLISH TEACHER
EXCELLENCE (LANGUAGE CENTER DEL CARIBE) – Cancun, Q.Roo/Mexico
Period: October / 2006 – Currently (Jan. / 2007)
 GROUPS & INCENTIVES SALES ASSISTANT
PLAYACAR PALACE GOLF & SPA RESORT / PALACE RESORTS – Playa del Carmen,
Q.Roo/Mexico
Period: May/2006 – September / 2006 (current position)
 PUBLIC RELATIONS (CONCIERGE)
PLAYACAR PALACE GOLF & SPA RESORT / PALACE RESORTS – Playa del Carmen,
Q.Roo/Mexico
Period: August/2005 – May/2006
 IN-HOUSE MARKETING MANAGER/CONCIERGE SUPERVISOR
THE REEF RESORT/THOMPSON’S RESORTS – Grand Cayman/Cayman Islands
Period: December/2003 – May/2005
 IN-HOUSE MARKETING MANAGER/ CONCIERGE; SALES
REPRESENTATIVE (Liner)/ HOSTESS
GRAN SOLE REAL – Tulum, Q.Roo/Mexico
Period: November/2001 -November/2003
 PUBLIC RELATIONS (CONCIERGE) / SALES & MARKETING EXECUTIVE
(Liner)
THE GRAND CAYMANIAN RESORT/THOMPSON’S RESORTS (Royal Resorts
Group) – Grand Cayman, Cayman Islands,
Period: August/2000 – November/2001
 PUBLIC RELATIONS, TRILINGUAL EXECUTIVE SECRETARY
KRYSTAL CANCUN HOTEL – Cancun/Mexico
Period: February /2000 – August 2000
CANCUN PALACE / PALACE RESORTS – Cancun/Mexico
Period: November/1999 - February /2000
 SOCIAL ACTIVITIES STAFF MEMBER
AVENTURA PALACE / PALACE RESORTS – Puerto Aventuras, Mayan Riviera/
Mexico
Period: September - October/1999
 TRILINGUAL EXECUTIVE ASSISTANT
SMITHKLINE BEECHAM BRASIL LTDA. (Pharmaceutical Company) – Rio de Janeiro/
Brazil
Period: April/1996 - August/1999
Department: Purchase Dept. and Rio 2000 Project – Engineering Project for the
construction of the company’s one-complex of factories in Rio de Janeiro/ Brazil
 ENGLISH TEACHER
FISK (RJ)
Period: February/1995 - February/1996 – August/1991 to March/1992
Private classes for executives at multinational and international companies, such as
Xerox Co., Coca-Cola, Gillette, Atlantic/Ipiranga, Petrobrás, Banco do Brasil and IFF.
Period: October/1994 - March/1996 (Currently giving private classes)
CLC (Language Course at Universidade do Estado do Rio de Janeiro-UERJ)
Period: March/1996 - August/1996
AUDING IDIOMAS (All branches in Rio de Janeiro/Companies: Shell, Coca-Cola,
Gillette, Cyanamid, Banco de Boston and Citibank)
Period: February/1993 - December/1995
Teacher and Coordinator - monitoring teachers’ job at multinational companies
IEOB – Copacabana, Rio de Janeiro/Brazil
Teaching Hotel Staff Members
Period: August/1991 - July/1993
 INTERNATIONAL TOUR GUIDE
TOP FLIGHT TOUR AGENCY – Rio de Janeiro, Brazil
Period: December/1995 - Excursion to Disneyworld
Personal and Professional Reference:
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Joseph Spilotro
Used to be the Sales & Marketing Project Manager at The Grand Caymanian Resort
e-mail: vito@hotmail.com; holaperico@hotmail.com
Kel Thompson
Owner of The Reef Resort and Century 21 Franchising in Grand Cayman, Cayman
Islands
E-mail: kelt@century21cayman.com
Chihab Tamiri
Sales Manager at The Reef Resort, Grand Cayman, Cayman Islands
E-mail: chihabt@hotmail.com
Ana Maria Manrique
Used to be the Int’l Administration Coordinator at the Royal Resorts)
Phone No.: 52998 886 9637
E-mail: tpiolin@hotmail.com
Jonathan Gruber
Used to be a Sales & Marketing Executive at The Grand Caymanian Resort
E-mail: grubermex@hotmail.com
Enrique Verduzco
Food and Beverage Corporative Assistant
Cancun Palace / Palace Resorts
E-mail: gteayb@palaceresorts.com
Xóchtil Valladares
Group and Conventions Sales Manager
Hotel Hyatt
E-mail: xochitl.valladares@hyattintl.com