EFFECTIVE LISTENING
KEY CONCEPTS FOR CHAPTERS 1, 2, 3, 4, & 5
CHAPTER ONE:
Role Models in Listening:
Parents & time spent communicating (p. 7)
Health Care providers (p. 10)
Our Failure to Listen:
Quote on consequences (p.11)
Nichols & listening efficiency (p. 11)
Importance of Listening:
Language Development (p.13)
Time Demands: Rankin study (p.14)
Role in our Lives: Technology (p. 16)
TV hours (p. 18)
Rewards of Listening: Sperry Co. quote (p. 23)
Misconceptions:
Eight Listening misconceptions explained (p.25-32)
A Basic Need: Nichols quote (p. 25)
CHAPTER TWO:
Components of Communication: definition with terms (p. 50)
Communication Variables:
Skills (p. 51)
Knowledge (p.52)
Attitudes (p.52)
Frame of Reference (p. 53)
Message Content and structure (p. 53-54)
Language Code and Symbolism (p. 54-55)
Channel Selection (p. 58)
Environment (p. 59)
CHAPTER THREE:
Definition of Listening Process (p.69)
Stimuli Involved: Aural and visual (p. 71)
Components: Receiving: Seeing & Hearing (p.72-79)
Attending To: Selective Attention (p. 79-82)
Energetic “
(p. 82-84)
Fluctuating “
(p. 84-87)
Assigning Meaning: Image Theory (p. 87)
Remembering & Responding
(p. 95-96)
CHAPTER FOUR:
Listening as Sharing: Heterophily vs. Homophily (p. 108)
Listening as Decision-Making: Choices possible (p.108-111)
Johari Window: The four quadrants
(p. 111-113)
Feedback: Guidelines for Giving Feedback: (p. 121-122)
Attending behaviors:
(p. 122-124)
Factors Influencing Process:
Culture: (p. 124-126)
Gender: (p. 126-128)
Age:
(p. 128-129)
Hemispheric Specialization: (p. 129-134)
Various States: (p. 134-135)
Attitudes:
(p. 135-138)
Self-Concept: (p. 138)
Receiver Apprehension: (p. 139-140)
Time: (p. 140)
Listener Preferences: (p. 141)
CHAPTER FIVE:
Discriminative Listening: Definition (p. 158)
Skills in Auditory Discrimination:
Recognizing sound structure
(p.164-165)
Detecting and Isolating Vocal Cues (p. 165-168)
Understanding Dialectal Differences (p. 168)
Recognizing Environmental Sounds (p. 169-170)
Skills in Visual Discrimination:
Detecting and Isolating Nonverbal Cues (p. 170-171)
Principles of Nonverbal (NV) (p. 171-173)
Uses of NV (p. 173-174)
Forms of NV (p. 174-199)
Kinesics
(p. 174-183)
Appearance (p. 183-184)
Proxemics
(p. 184-187)
Chronemics (p. 187-188)
Touch
(p. 188-191)
Environment (p. 191-192)
Detecting Deception Cues:
(p. 192-193)
Detecting Regulatory Cues: (p. 193-197)