Competency Based Behavioral Interview
Techniques
15-16 January 2015
9.00AM – 5.00 PM
Training Venue:
Vistana Hotel, Penang
SBL SCHEME
CLAIMABLE FROM PSMB
Workshop Overview
Choosing the right person for the right job is a significant responsibility affecting not only
the candidate and his/her career expectations, but the team of which they become part
and ultimately the organizations’ ability to achieve work objectives. Making the wrong
hiring decision means throwing away a substantial investment of time and money on
recruitment, training and benefits. To make an informed hiring decision requires an
understanding of the intricacies of the interviewing process, and a knowledge of how to
conduct an interview consistent with identified job competencies and staffing values.
This means going beyond standard questions such as "What are your strengths and
weaknesses?" and focusing on the work habits of the candidate sitting in front of you.
Based on the theory that past behavior predicts future performance in a work
environment, this program will train Department Heads and HRD Personnel on how to
develop their Behavioral Interviewing Skills, which - when used - will help to improve
hiring decisions based on the applicant’s previous accomplishments instead of their own
personal biases and gut feelings.
How Do Organizations and Participants Benefit?
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An immediate positive impact on your recruitment process
The selection of the right person who meets the requirements of the job, and has
the necessary skills to fit with your team and organizational culture.
Reduce risk of costly recruitment mistakes
Who Should Attend?
Department Managers, HR Managers, HR Talent Acquisition Specialists. Interested Line
Managers and Supervisors involved in objectively interviewing the right candidates for
the right job at the right time and need to be equipped with the necessary knowledge,
tools and skills on improving hiring decisions.
Workshop Objectives
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Determine the basic job and organizational competencies for successful job
performance
Prepare a structured behavioural interview
Utilize effective listening skills and other communication techniques to enhance
interview effectiveness
How to conduct a balanced and professional interview to identify the right person
for the job with confidence
Develop and ask effective, behaviour based questions that are valid, relevant and
determine proper job “fit”
Build rapport with candidates to encourage candidates to relax and open up
Use comprehensive note taking skills
Probe to obtain key information even when a candidate is evasive
Learn how to effectively use telephone screening and other methods to filter out
the wrong applicants
Workshop Methodology
Interactive Group Discussion, Role Play, Individual Assessments, Skills Practice, Video.
DURATION OF TRAINING
2 days/programme
1. THE SELECTION PROCESS
 Interviewer’s Self-Assessment – How Do You Fare?
 Developing Job Competencies
- Determining Job Requirements
- Determining specific Behavioural Expectations
- Group Discussion
2. WHAT IS BEHAVIOURAL INTERVIEW?
 Understanding Behaviour Interviewing
- Purpose for Behavioural Interviewing
- Differentiating Behavioural Interviewing from other forms of interviewing
- Characteristics of a Good Interview
3. THE INTERVIEW STRUCTURE
 The Stages Involved
- Opening, Gathering Information, Sharing Information
- Answering Questions, Close, Follow-up
4. PLANNING FOR THE INTERVIEW
 Questioning Techniques
- Analysing the resume to probe and prepare clarification questions
- Framing behavioural questions – STAR method
- Skills Practice
5. CONDUCTING THE INTERVIEW
 Creating a Comfortable Interview Atmosphere
- Building Rapport
- Promoting your organization to Potential Employees
 Dealing with Silence Effectively
- Silence can be constructive or destructive
 Taking Notes & Controlling the Interview
- Rationale, Technique
 Listening Skills
- Active Listening: Probe, Steer, Summarise
- Body Language: Look for Non-verbal cues
 Using Probes in Interviewing
- Clarifying
- Expanding
- Repeating
- Confirming Feelings
6. WHAT TO DO AFTER THE INTERVIEW
 Documenting
- Brief Report about the Candidate
 Evaluating
- How to Evaluate Objectively
 Making the Best Decision
- Comparison of Candidates
7. SKILLS PRACTICE
 One To One Role Play Practice
 Feedback from Partner
 Role Play – Group Session
 Feedback from Observers
8. REVIEW & PERSONAL ACTION PLAN
 Review What Has Been Learned
 Develop a Personal Action Plan
THE TRAINER
Dr. Khoo Cheok Kau is an experienced facilitator and human resource practitioner for several
multi-national companies in Malaysia. He had conducted the workshop on management and
leadership for Intel, Agilent, Honey Avionics Aerospace, United Overseas Bank, Petronas, British
Petroleum Singapore, Citibank Jakarta and Motorola (partial list only).
He is the only Cialdini Method Certified Trainer (CMCT) in Malaysia and among the current 29
CMCTs in the world, personally trained in the Principles of Persuasion and certified by Professor
Dr. Robert B. Cialdini who is the world’s most cited social psychologist in the field of persuasion
and influence.
He regularly facilitates training in Malaysia and other Asia Pacific countries and also in the Middle
East. He is listed in The International Who’s Who of Professionals and recently has been
appointed as advisor to Harvard Business Review. He is also registered as an approved trainer by
PSMB and registered with the International Coach Federation.
Mr. Khoo received his training as a facilitator in the U.S.A for The Leadership Challenge Workshop
which is based on “The Leadership Challenge” by best-selling authors Jim Kouzes and Barry
Posner. He is also a Certified Marshall Goldsmith Stakeholder Centered Coach and is a registered
coach with the International Coach Federation.
ADMINISTRATIVE DETAILS
COURSE FEE
RM1100(FMM Member) / RM1350 (Non-Member) per participant
(The fee includes luncheon, coffee/tea breaks and notes)
DRESS CODE
Office Attire
REGISTRATION
Participation in the programme is based on a first-come-first-served
basis. Cheques made in favour of the “FMM Institute” should be
forwarded on or before programme date to the FMM Institute,
Northern Branch, Bandar Seberang Jaya. Participants who registered
but did not attend, will be billed accordingly.
CANCELLATION
There will be no refund for cancellation within 2 days prior to the
programme, 50% for cancellation between 3 – 6 days and full refund
for cancellation 7 days prior to the programme. Please inform in
writing if you intend to cancel. A replacement can be accepted at no
additional cost.
DISCLAIMER
The FMM Institute reserves the right to change the facilitator, date
and to vary / cancel the programme should unavoidable
circumstances arise. All efforts will be taken to inform participants of
the changes. Upon sending the registration form, you are deemed to
have read and accepted the terms and conditions.
ENQUIRIES
FMM Institute (Penang Branch)
No 2767, Mukim 11, LebuhTenggiri 2, Bandar Seberang Jaya,
13700 Seberang Perai, Penang
Nazliza
E-mail: nazliza@fmm.org.my
Rusmiza
E-mail: rusmiza@fmm.org.my
Haffiz
E-mail: haffiz@fmm.org.my
Tel: 04-6302052/50/51
Fax: 04-6302054
Closing Date: 8 January 2015
REGISTRATION FORM
Competency Based Behavioral Interview Techniques
15-16 January 2015
9.00AM – 5.00 PM
Training Venue:
Vistana Hotel, Penang
For further details please contact: FMM Institute Penang Branch
Ms Nazliza / Ms Rusmiza / Mr. Haffiz
E-mail: nazliza@fmm.org.my / rusmiza@fmm.org.my
Tel: 04-6302052/50/51 @ 04-3992057 Fax: 04-6302054
Dear Sir/Madam,
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