In-Situ Inc. Return Procedure
All parts and labor charges are covered under a standard flat rate. Charges for completed repairs are invoiced on the date the
shipment is returned to Customer. All payments due from Customer are net 30 days. There is a 90 day service warranty on repairs
made during the RMA. Repair pricing does not include return shipment charges or applicable taxes. In-Situ may use factoryrefurbished materials in the repairs it performs. Each RMA entails a mandatory cleaning and evaluation fee. Cleaning and
evaluation is required to produce an accurate repair quotation; this fee is mandatory and not negotiable, regardless of whether or
not the total needed repairs are accepted or declined. By filling out this form and submitting it to In-Situ you are agreeing to pay the
evaluation fee on each item included whether you provide a pre-authorized amount or not.
To follow-up on the status of an existing RMA or for more details on standard service procedures, please
contact a Service Representative at 1-800-446-7488 Option 4 or Service@in-situ.com.
Please follow the following instructions to arrange for service
1. Pre-Authorize payment for repairs up to $350.00 and Provide Basic Information
In order to better serve all customers and provide the fastest possible turnaround time, In-Situ Service requires pre-authorization of
up to $350.00 to cover evaluation, calibration, and minor repair fees. This charge will not be made up front, actual repair charges
will be billed at the completion of the RMA. If the needed repair fees exceed the pre-authorization limit of $350.00, a Service
Representative will contact you via email to provide an itemized Repair Quotation for your approval. If repairs are declined you are
still responsible for the evaluation fee.
Provide a Purchase Order Number on Line #1 on the following page, or if using a Credit Card for Pre-Authorization, please call InSitu Inc.’s Customer Service Group to provide the card number and expiration date: (800) 446-7488 Option 3 prior to sending in the
RMA form. In-Situ Service will reference this number to charge any needed evaluation and repair fees up to $350.00. Following
repair, the equipment will be returned to you via FedEx® Ground, unless a shipping account number (FedEx, UPS, or DHL) and
alternative method of transport is requested.
2. Apply for a Return Material Authorization Number (RMA)
Please complete all fields of the Equipment Return Form on the following page as best you can. Fax or email the completed form to
an In-Situ Customer Service Representative at 970-498-1598 or Support@in-situ.com. A Customer Service Representative will
promptly reply to issue an RMA number for each device and/or cable to be returned.
3. Ship Equipment to In-Situ Service
Lithium Batteries Warning: Please remove Lithium batteries or contact your freight carrier for details on how
to properly ship prior to returning products to In-Situ. In-Situ will not accept shipments containing Lithium
batteries that are not shipped in accordance with all applicable regulations and is required to report such
shipments to the appropriate regulatory agency. (Please note that this does not apply to sealed internal
lithium batteries such as the ones in Rugged Trolls, Level Trolls and Aqua Trolls.)
Following receipt of an RMA number, please ship equipment to In-Situ. Please note that all packages must arrive with all taxes,
duties, and freight charges pre-paid; delivery will be refused for any package arriving with freight charges due. Please clearly note
the RMA number on the box or address label. The regulations and requirements covering the export and re-import of equipment
sent for repair varies depending on the country. When shipping equipment back for repair please use HS number 9801.00.1012.
When we re-export the equipment back to you we will use 9801.10.0000 and list the value on the commercial invoice as the amount
of the repair or the fair market value of the equipment if the repair was at no charge.
SECTION 1: Please read the instructions on the preceding page and then fill out this section as completely as possible. Fax or email the form to
an In-Situ Customer Service Representative at 970-498-1598 or Support@in-situ.com. If using a Credit Card for Pre-Authorization, please call InSitu Inc.’s Customer Service Group to provide the card number and expiration date: (800) 446-7488 Option 3. A Service Representative will then
issue an RMA number, completing Section 2, and promptly return the form to you. Upon receipt of the RMA number, please ship the equipment to
In-Situ Inc., as instructed in Section 3.
1. Pre-Authorization in the form of:
PO
PO Number:
Credit Card: Choose Type... Please call to provide card information: (800) 446-7488, Option 3
Extended Warranty or Maintenance Program?
Yes
Not known. If “Yes”, please list the Sales Order #:
No
Return Shipping and Contact Information
Billing Information Same as Shipping
Company Name:
Company Name:
Contact Name:
Contact Name:
Address:
Address:
City/State/Zip:
City/State/Zip:
Phone:
Phone:
Email:
Email:
Preferred shipping method (Default is FedEx Ground): Please choose... Shipping Account Number:
Instrument Information
Instrument Type: Please choose...
Version / Model: Please choose...
Instrument S/N(s):
Cable S/N(s):
Symptoms / Problems / Services Requested:
Is the unit currently functioning correctly?
Yes
No
Data Extraction Required?
Yes
No
What is the primary symptom if the unit is not functioning correctly (i.e., not communicating, giving incorrect readings, not
calibrating)?
International Only: If you need a proforma invoice, and/or any additional comments please add them here:
Email Form to support@in-situ.com or fax it to 970-498-1598. Tech Support will issue you an RMA
number after you submit your form.
SECTION 2: An In-Situ Customer Service Representative will complete this section and promptly return this to you.
2. RMA #
Date Issued:
SECTION 3: Following receipt of your RMA number, ship all items to the address below and note the RMA number
on the box or address label. All packages must arrive at In-Situ with all freight fees, taxes, and duties pre-paid.
3. Ship to:
In-Situ Inc.
Attn: RMA # (your number here)
221 E. Lincoln Ave.
Fort Collins, CO 80524 USA
If the value of the shipment is over $2500, the shipper must include the following statement on the commercial
invoice: “I declare this information to be true and correct. These are U.S. goods returning. The goods meet
with the FCC standards and have not been modified.” Followed by your actual signature, title, and date.
Foreign Shipper’s Declaration of U.S. Goods Returned
I,
, declare that to the best of my
knowledge and belief that the articles herein specified were exported from the
United States, from the port of on or about
, 20
, and
that they are returned without having been advanced in value or improved in
condition by any process of manufacturing or other means.
Marks
Number
Quantity
Description
Value, in U.S. coin
(Date)
(Address)
(Signature)
(Capacity)
Reference: 19CFR 10.1(a)(1)