CABLE TV USER GUIDE
This is waythanmore
just TV.
Your New Home for Entertainment
Thank you for choosing Midcontinent Communications® as your cable TV service provider.
We’ve worked hard to create an interactive entertainment experience you won’t find anywhere
else.
This User Guide will provide information about all the great features available at your
fingertips, and give you helpful tips on how to get the most out of your new cable TV service.
With Midcontinent Cable TV, it’s never been easier.
So sit back and enjoy a better way to watch TV.
Table of Contents
Turn It On
1
i-Guide® Features23
High Definition (HD) Service
3
How to Access Free On Demand
29
Digital Cable TV Recorder (DVR)
5
Parental Controls
31
On Demand
8
Using Your DVR
35
Using Your Remote
12
Remote Record
41
Remote Control Quick Guide
13
TV Everywhere
43
Introducing i-Guide®17
Customer Care
46
Basic Navigation 18
Screen Icons Quick Guide
20
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Tune in
Turn It On
Watch.
Record.
Control.
With Midcontinent,® you’ve got hundreds
of channels to choose from. And your
favorite programming is now ready
whenever you are with On Demand. You
want the very best in premium sports and
movies? We’ve got it for you! Hi-Def? Most
definitely! We’ve got all the most popular
networks in HD.
Can’t tune in to your favorite programs
because of your busy schedule? DVR it and
never miss a TV show again! Midcontinent’s
Digital Cable TV Recorder (DVR) gives you the
freedom to record hours and hours of your
favorite shows – and watch them whenever
you want!
With Midcontinent, you have the power to
control your TV like never before! i-Guide®
interactive programming guide lets
you search, select, and personalize your
favorite TV channels and shows with ease.
Listen.
Turn up the music! Listen to digital music
channels that play the type of music you
want to hear – in CD quality. How do 50
great commercial-free music stations sound?
Take a listen and find out!
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Remote Record.
i-Guide’s® intuitive features and advanced
technology will take your entertainment
experience to the next level.
Hear about a new show at work? Record
the show on-the-go with Remote Record, the
free service that gives you online access and
control to any DVR in your home.
So sit back, relax – and experience TV like
you’ve never seen. Midcontinent makes it
all possible.
Go ahead – turn it on!
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HD Service§
HD
Hi-Def? Most definitely!
Why HD? Just the facts…
What makes HD so great? Smaller pixels mean greater resolution for a super-sharp picture. HDTV
has a wide-screen format, so you’ll see everything the director intended you to see – not just the
center of the picture.
• 16:9 aspect ratio for a 33 percent wider picture.
HD is easy with Midcontinent
• CD-quality sound with 5 separate channels – perfect for a surround sound system.
There are a variety of High Definition televisions available and more than two-thirds of American
households now have at least one HDTV. Ready to take the HD plunge? Visit midcocomm.com/
cabletv/equipment.
Get HD service
What you need to view HD:
1. High Definition Television Set
2. HD DVR, HD Receiver or HD Digital Adapter* from Midcontinent
3. HD Channels and HD Programming
If you haven’t seen what HD looks like, stop by one of our Customer Service Centers
and see the difference for yourself. Questions about HD? Chat with us online at midcocomm.com/
chat or call 1.800.888.1300
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§ HD programming not available in all areas. Visit us online at midcocomm.com or call 1.800.888.1300 for specific services available in your area.
*Device is only equipped with a simple now/next guide and does not include a full Interactive Program Guide.
• More pixels for a sharper, clearer picture – 2,073,600 pixels per image vs. 210,000 pixels
per image with standard TV.
So, you’ve got an HDTV – now what do you do? If you have a DVR, HD Receiver or HD Digital
Adapter* connected to your new HDTV start watching in Hi-Def now!
Midcontinent delivers a variety of HD programming and continually adds HD channels to our
lineup! Remember, even with HDTV, you won’t be able to watch HD programs on every channel.
Only channels delivered in an HD format can be viewed in High Definition. Please check your
channel lineup at midcocomm.com/channellineups to find out what HD channels are included
with your package.
Need help? Go online to midcocomm.com/techtips or just give us a call at 1.800.888.1300. We’ll
have you watching in Hi-Def before you know it!
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*Device is only equipped with a simple now/next guide and does not include a full Interactive Program Guide.
DVR§
Watch what you want – when you want!
Just DVR it!
You’ll love your DVR! A Digital Cable TV Recorder (DVR) is similar to a standard digital receiver, but
it also has a hard drive that can save hours and hours of your favorite shows to watch whenever you
want. All with the simple touch of a button and no videotapes!
• Watch one program while recording another.
Watch TV on your schedule – not a network’s. What’s not to love?
• Set aside a TV night to watch all your favorite
programs from the previous week.
Installation is easy!
Midcontinent gives you options to install new or upgrade to a DVR or any digital equipment. You
can either have a Midcontinent professional install your equipment or “do it yourself” with a SelfInstall Kit. You can pick up a Self-Install Kit at one of our Customer Service Centers or you can
contact us by phone or one the web to have a Kit sent to you. We will ship a Self-Install Kit directly
to you and you install it using the included step-by-step instructions – all at your own pace.
• Record two shows at the same time.
• Record the entire season of your favorite show.
For details on how to use your DVR, see page 35.
§DVR not available in all areas. Call 1.800.888.1300, or visit us online at midcocomm.com for specific services available in your area.
*DVR service requires a monthly fee. Midcontinent Communications provide cabling (HD Component Cables, Audio Cables, or HDMI Cable) for
professional and Self-Install Kit installation. Additional HDMI and Component Cables are available for sale at our Customer Service Centers or
can be purchased at a qualifying retail store.
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On Demand§
TV on your terms!
With On Demand, you have TV that’s ready when you are! You’ll get instant access to hundreds
of hours of FREE programming – as well as access to the latest music, movies, and events.
What you want, when you want!
• Preview movies before ordering – see a clip before you decide.
• Order now and watch later – they’re stored for 24 to 48 hours in your MY RENTALS folder.
• View your rental* on any Midcontinent Digital Receiver/DVR in your home.
• Pause, rewind, and fast-forward any program with just a touch of your remote.
• Easy-to-use Parental Controls allow you to block access to any program in seconds.
§On Demand not available in all areas. Call 1.800.888.1300, or visit us online at midcocomm.com for specific services available in your area.
*Shows viewed or purchased in HD can only be viewed on an HD-capable Digital Receiver, DVR, and HD-capable television.
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The best part? It’s free!
Free music
Free On Demand**
That’s right. There’s no charge to access
hundreds of great programs On Demand.
Movies are a great value, too – just $3.99
for new releases and $1.99 for classic
favorites.*
New releases & classic movies
Did you know your TV makes one heck of
a jukebox? How about a concert stage?
Relax and listen to today’s hits or timeless
classics – or experience it all, with live
concerts and music videos. On Demand
Music is like having your own personal
music collection – FREE!
You can choose from action, drama, comedy,
sci-fi, family titles, and more.
Events
Everybody loves free – and with On Demand,
you get hours and hours of free programming
from your favorite cable networks! Watch
cooking, home improvement, kids’ shows,
sports, news, world events, and more. With
On Demand, you can even play games right
from your TV – great for family fun!
For details on how to use On Demand, see page 28.
On Demand
Premium channels
When you order HBO, Showtime,
The Movie Channel, Starz/Encore, or
Cinemax, you automatically receive their On
Demand content free. Watch sports, movies,
documentaries, series, and specials.
On Demand is your in-home, front row
ticket to major sporting events and
concerts. Leave the traffic and parking
hassles for someone else. You’ll be
watching from the comfort of your couch!
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*H
D movies are $4.99. Some movies may be slightly more
if they are still in the theater.
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**Must subscribe to Basic Cable package and above to view content.
Control
Using Your Remote
Your remote* – it’s the key to unlocking your whole new Cable TV experience. View your
Interactive Program Guide, access your DVR and On Demand programming, and set Parental
Controls all by using your remote in conjunction with the screen icons. To learn more about
these options, simply follow the tutorials in this guide, complete with step-by-step directions
and screen icons.
*Remote features vary by model. Visit the Midcontinent’s library of tutorials online at midcocomm.com/techtips or contact our
Customer Care Team at 1.800.888.1300 for more information.
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Remote Control Quick Guide
1.SYSTEM ON/OFF
1
Turns up to five components (DVR, TV, etc.) on
and off with one touch.
3
2.POWER
4
Allows you to turn on/off just your TV, VCR,
DVD, AUX and Cable Box.
3.AUX, DVD, VCR, TV, CBL
5
8
Displays your Interactive Program Guide.
5.MENU
Displays the Applications menu for access to
DVR, On Demand and more.
13
12.VOL 
Displays information about the program currently
playing or the one highlighted in the program
guide.
Raise or lower the sound level.
6
7.EXIT
7
Takes you away from the current screen.
9
8.SETTINGS
10
11
Used to select the component you want to
operate.
4.GUIDE
2
6.INFO
13.MUTE
Silences the audio. Press again to restore
sound.
14.LAST
Displays settings menu.
Returns you to the last channel, menu or
On Demand page you were viewing.
9.Cursor Navigation ()
15.CH 
Navigate to and highlight an item from
on-screen choices.
Selects the next higher or lower channel.
12
14
13
15
Selects the highlighted screen option.
16
11.PAGE +/-
10.OK/SEL
16.FAV
Displays your favorite channels.
Accesses pages above or below the information
currently displayed.
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17
17
18
20
17.DAY 
21.LIVE
21
24.SWAP
Skip forward or back a whole day when
viewing the Interactive Program Guide.
Displays live television programming.
19
Swaps between tuners on your DVR.
22.VCR/DVD/VOD KEYS
22
25.LIGHT
18.On Demand
19.LIST
Perform standard VCR and DVD
functions when in VCR and DVD
mode, and Cable TV On Demand
functions when in Cable (CBL) mode.
Displays a list of programs you have recorded,
allowing you to select one for viewing.
23.Number Pad
Direct access to the On Demand menu.
20. Instant Replay
Press to light up the keypad.
23
Enter numbers to tune to specific
channels.
Replays the last 7 seconds of what you’re
watching.
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Introducing i-Guide®
Basic Navigation
Finding your TV listings is simple!
Allow us to introduce you to the key that
will unlock your digital TV entertainment
package – i-Guide®*! With i-Guide®, you can
view a 14-day calendar of programming – in
a simple-to-navigate format. Set Reminders
and save Favorites. Plus, the Quick Menu
makes it easy for you to manage DVR
recordings, and access popular services like
On Demand, HD networks, and Parental
Controls.
Press the GUIDE button on your remote to see
channel listings and current programs available.
Yellow is always the highlight color. As you
navigate listings using the remote, the highlight
appears on screen to indicate the current
selection.
Press the PAGE button (located vertically on
the right side of your remote) to quickly see all
available channels – or enter a specific channel
to view show listings and times for that channel.
To learn more about i-Guide you may
also watch a step-by-step cable TV online
under Midcontinent’s library of tutorials at
midcocomm.com/techtips.
*i-Guide ® menu(s) and/or remote control
may appear to be different than as pictured.
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To find out information about a TV program,
highlight the show and press INFO on your
remote. This will give you an overview of a
current or future program. Icons will appear
at the bottom of the screen. See the next
page for more information on these and
other icons that are used in the guide.
Screen Icons Quick Guide
Using the arrows on your remote, choose a
program you would like to view and press
OK/SEL.
To return to normal TV viewing, select the
EXIT button on your remote.
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Go Back
My Favorite Channels
Record
View Program
Search
Options
TV Guide Main Menu
Movies
Don’t
DVR
Sports
Listings
On Demand
Parental Controls
Buy
Pay-Per-View
View Upcoming Times
HDTV
Set or Cancel a Reminder
20
Setting reminders
Looking forward to seeing your favorite program
or series? Using the REMINDER feature ensures
that you’ll never miss it. Setting a reminder is
easy – simply follow the steps below.
First, highlight the
icon and press OK/SEL.
Select REMIND. A reminder is now set for this
particular show and time. If you return back to
the information screen, you will see the
icon in the upper middle of the screen
indicating that a reminder has been set.
To customize the frequency and timing for
reminders, return to the Reminder Menu and
icon.
press the
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Choose VIEW REMINDER SETTINGS. By using
Once preferences have been set, press the
the arrow keys, you can set repeating reminders
icon. If you decide not to set the
once a week, every day, or Monday through
reminder, select the
button.
Friday. Other options include customizing
a start and end time for your reminder. When
To view all upcoming times for this program,
you set a reminder, you have the option of
button and press OK/SEL.
press the
bypassing parental control locks placed on the
program. You can then tune directly to the
program from the reminder without having to
enter your 4-digit PIN to bypass parental locks.
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i-Guide® Features
Quick Menu: easy shortcuts
Main Menu: all access
Main Menu1 gives you full access to all features
The Quick Menu1 offers shortcuts for key
®
and cable services in one convenient place.
i-Guide features. Just press MENU on your
Simply press MENU twice, then select from
remote anytime while using the guide or
options including DVR, On Demand, Weather,
watching TV, and you’ll have easy access to
Setup, and more.
key features such as DVR, HDTV, On Demand,
1
Menu selections vary.
Search, and Parental Controls.
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Listings by Time
Enhanced search and discovery*
Displays listings in a 90-minute grid format,
with instant program details and color coding
to identify genres at a glance:
It’s easy to find and record favorite shows and
subjects when you search by Title. Then, save
your search criteria for the next time. You can
also search by Keyword, Actor/Director, view
your Saved Searches and Auto-Record selected
programs.
Purple – Movies
Green – Sports
Light Blue – Kids
*Function only available with DVR.
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Watch in HD
When you are tuned to a Standard Definition channel, you will be notified there is an associated
HD channel available, and you’ll be asked if you want to switch to HD.*
Enhanced Flip Bar on i-Guide
The Flip Bar lets you see program information as you change channels.
Favorites
Create short lists of favorite channels for everyone at home. Just select MY FAVORITE CHANNELS
from the Main Menu.
*HD programming, equipment, and service required. Not available in all areas.
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Pay-Per-View (PPV),* made easy
On Demand*
Ordering PPV movies and events is easy with
i-Guide®. From the Main Menu or Quick
Menu, select any of the PPV options to see a
list of available programs.
With On Demand, you can rent movies or programs from the On Demand library and watch shows
at your convenience, as many times as you want within the 24 to 48-hour** rental period. You can
even pause, fast-forward, and rewind.
Use your remote to get detailed information,
watch a preview, and place an order.
* PPV and On Demand not available in all areas.
On Demand programs may not be recorded with
DVR. DVR recording capacities vary.
Access On Demand programming from the Main Menu, Quick Menu or press the On Demand
button on your remote.
To purchase a program, highlight the
icon and follow the on-screen prompts
to complete your order. If the program is
scheduled to air at a future time, a Reminder
is automatically set to notify you of your order
before the program begins.
* On Demand not available in all areas. On Demand programs may not be recorded with a DVR. DVR recording capacities vary.
** Rental period may vary from 24 to 48 hours depending on the title.
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How to Access Free On Demand Programs
You’ll wonder how you ever got by without On Demand!* Watch what you want – when you want.
And it’s so easy! Here’s how:
1.First, select the MENU button on your remote to see what is available On Demand.
How to purchase titles from the On Demand preview banner
1.Use the
the preview.
icon from the On Demand preview banner to easily purchase while watching icon and press OK/SEL.
2.Then, using the arrow keys at the top of the remote, select the
(Pressing the ON DEMAND button on the bottom of your remote; turning to Channel 1
will also access On Demand.)
2.Select the
icon and press OK/SEL to order the On Demand program.
3.Select the
icon and press OK/SEL to return to the On Demand information screen.
3.Highlight the Free On Demand button and then press OK/SEL on your remote.
4.To buy the program, highlight the
icon, and follow the on-screen prompts to complete
icon will appear instead of the
4.Now, highlight TV Entertainment and press OK/SEL.
your order. If the program is available at no cost, the
5.Select any network and press OK/SEL on your remote.
icon. Your selection will begin playing immediately, and you can watch as often as you
want during the 24 to 48* hour rental period.
6.Then select any program from the menu and press OK/SEL.
7.After selecting a program, notice Free With Subscription in the upper left corner of your screen.
8.Last, highlight the
icon and press OK/SEL to view.
*Note: You may wish to set appropriate Parental Controls on each Digital Receiver/Recorder in your home. Learn how to set Parental Controls on
page 31. Digital Recorders are not able to record On Demand programming.
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On Demand Magazine
Find out the latest movies, free programming and more. Download the app to instantly access
the On Demand Magazine and sign up to receive a monthly email notifying you when a new
edition becomes available. You can register online at midcocomm.com/myaccount or contact a
Customer Service Representative at 1.800.888.1300.
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*Limited
programs are available for a 48 hour rental period.
Parental Controls
How to use Parental Controls:
There may be cable TV programming that’s not suitable for kids. And while it’s not always possible
to monitor what they’re watching, you can block out the TV programs you don’t want your
children to see – with Parental Controls.
1. F irst, select the MENU button on your remote.
2. Use the right arrow button on your remote to
navigate to the
With Parental Controls, you’re in control. You can:
icon, then press OK/SEL.
• Select which movie and/or TV ratings are appropriate.
• Block specific TV channels.
• Temporarily allow access of channels for adult viewing.
• Set a personalized 4-digit PIN for security.
3. Use the remote to enter any
four digits as your PIN and press OK/SEL. Reenter the same four digits again for security.
For a description of the TV Ratings, visit midcocomm.com/support:
5. U
sing the arrow keys on your remote, scroll
through the movie ratings to find which rating
you’d like to block. Press OK/SEL to lock movies
with that rating. Select OK/SEL again to unlock
it. You may select more than one rating to lock.
(Use these same steps for Title, TV Rating Locks,
and Channel Locks.)
4. Use the down arrow button on your remote to
select MOVIE RATING LOCKS.
• Click CABLE TV.
• Click PARENTAL CONTROLS.
For a brief step-by-step cable TV tutorial visit midcocomm.com/techtips and select Interactive
Guide.
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10. F rom the Parental Control menu, use the
arrow keys on your remote to select Hide
Titles, then press OK/SEL. Choose the titles
you’d like to hide and press OK/SEL. A check
mark will appear.
6. If you would like to remove or temporarily
bypass all the parental locks, select MASTER
LOCKS and press OK/SEL.
7.In the Bypass Locks section, using the arrow
keys, select YES to temporarily turn off all
the Parental Controls while watching TV,
or select NO to keep parental locks on.
11. Press the EXIT button to return to
normal viewing.
8. To resume locks, turn the receiver off and on
again or choose the LOCKS icon after a few
minutes and it will prompt you to turn the locks
back on.
9. Use these same steps for the Remove
All Locks option.
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Using your DVR
We know you’re busy – and sometimes you can’t be there to watch your favorites when they
first air. With DVR, you can record TV shows and events with a simple touch of a button on
your remote. Go ahead – DVR it!
To control a live program
You have the power to put your Live TV program on hold, by simply pressing the PAUSE
button. Or, you can play it back again, by pressing the REWIND button.
To access your DVR menu
You can access your DVR Menu through the Quick Menu or the Main Menu. On your DVR
Menu you can view your list of recordings, access and manage future and series recordings,
and explore DVR Cleanup and History options.
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To record a program
DVR
Press the GUIDE Button. Highlight the program you want to record, and press the RECORD
button. If you’re already watching a show, press RECORD to start recording.
To stop recording
Press the STOP button. Then follow the on-screen instructions.
To record a series
Highlight the series you want to record in the Program Guide. Press RECORD twice. Or, from
the Program Information screen, select the RECORD SERIES option.
Full version of i-GuideTM instructions available at midcocomm.com, or to view a brief
step-by-step video tutorial visit midcocomm.com/techtips.
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Using your DVR
DVR
To watch a recording
Manage Your Recordings
Press the LIST button. Use the arrow keys to highlight the recorded program you wish to play.
Press the OK/SEL button. Select the play icon and press the OK/SEL button.
Access your DVR Setup from DVR Menu or Setup Menu. You can turn off/on DVR Folders,
your Live Program Notice option and DVR Clipping. Clipping automatically allows a program
to be recorded in the event of a recording conflict by clipping the first few minutes of the
program but still recording the remainder of the program.
To delete a recording
Press the LIST button. Use the arrow keys to highlight the recorded program you wish to
delete. Press the OK/SEL button. Then, use the arrow keys to highlight ERASE. Press the OK
button. If asked to confirm your deletion, press the OK/SEL button again.
DVR Recordings Management
DVR Cleanup allows you to easily delete multiple shows at once with a simple check box. DVR
History provides a viewable list of recent DVR-related activity. This shows why recordings were
missed or deleted and will remember previously-recorded programs which reduces re- or
over-recording.
Full version of i-GuideTM instructions available at midcocomm.com, or to view a brief
step-by-step video tutorial visit midcocomm.com/techtips.
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Using your DVR
The User Settings screen
The following settings are the default. These should only be changed if needed.
• T V Type – This setting should match your television’s aspect ratio. For most HD installs the
best option is going to be the 16:9 widescreen format. In some cases, your TV might not be
a widescreen and may need to be changed to the 4:3 letterbox format. Please consult your
TV’s owner’s manual to determine the best setting for your TV.
To change this setting, aim the remote at the DVR and, using the directional arrows on the
remote, select TV TYPE. Then arrow right until 16:9 is selected.
• YPbPr or HDMI Output – This sets the video display format for the component video
outputs. The setting is usually 1080i; however, depending on your TV, it may need to
be changed to 720p. Please consult your TV’s owner’s manual to see what the optimal
resolution is.
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DVR
To change this setting, use the directional arrows on the remote, select YPbPr or HDMI
Output. Then arrow right until 1080i or 720p is selected (depending upon your TV’s owner’s
manual specifications).
• 4:3 Override – The default option is 480i and should not need to be changed.
• Closed Captioning – This allows the activation of closed captioning on both high definition
and digital channels.
To change this setting and activate/deactivate closed captioning, aim the remote at the DVR
and, using the directional arrows on the remote, select CLOSED CAPTION. Then, arrow right
once to enable/disable.
Any issues relating to HD service installed by you will necessitate a Service Call by a Midcontinent Communications technician and will
result in a charge to the customer of at least $35.
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Remote Record*
Hear about a movie or new program and you want
to set a recording so you don’t miss another minute?
Set a recording from anywhere with remote record.
Accessing remote record is easy.
Visit midco.net and login using a Midcontinent email
address and password (email setup can be handled
through midcocomm.com/myaccount). Midco.
net will recognize your account instantly. Select TV
Everywhere and choose TV Listings. You will be
able to easily schedule a single recording or a series
recording instantly. Search by date & time, filter
by genre or select your favorite program title then
select Record and follow the on-screen prompts to
confirm your recording is set.
Questions about remote record?
A step-by-step video tutorial is available
online under Manage Your DVR at
midcocomm.com/techtips. If you need
additional assistance contact a Customer
Service Representative at 1.800.888.1300.
*Remote Record is not available in all service areas.
Remote Record
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TV Everywhere
TV Everywhere is the mobile point of access for great programming you get with your
Midcontinent cable TV subscription. It gives you access to the latest series, specials, movies and
events – to take with you on all your mobile devices. Visit midcocomm.com/tveverywhere for a
list of available networks in your area.
Watch on your computer:
Auto Login:
• By going to midcocomm.com/tveverywhere
OR
• Login to midcocomm.com/myaccount.
• Click Network Access under TV Everywhere.
• Select the network you would like to enjoy.
• Click Watch Now.
• When the new screen appears you can
register* using your Midcontinent email
address and password.
Midcontinent Cable and Internet subscribers
who access TV Everywhere from home will be
automatically logged in. No password needed.
Watch on your smartphone or tablet:
• Search for the mobile network app
you want to download (ex: Watch ESPN,
HBO GO,® Watch Disney, etc).
43 • Use your Midcontinent email address and
password to register*.
Social Media Login:
Many networks allow you to login using your
Social Media information. All you need to do is
sync your Midcontinent TV Everywhere. Simply
select which social media icon you want to
register with and follow the steps. You will need
to enter your Midcontinent login and password
the first time, but from there you can use your
preferred social media login.
*TV Everywhere requires a valid Midcontinent email address. Visit
midcocomm.com/myaccount and click on Manage Email Accounts
under the TV Everywhere section to set up a new Midcontinent
email address.
TVe
Customer Care
Need help? Have a question? We’re here for you 24/7. Call 1.800.888.1300 or visit midcocomm.com.
Manage services, make payments, order, upgrade and more online, all on your own time
at with My Account at midcocomm.com.
Of course, you’re always welcome to visit us at a Customer Service Center near you. Stop by and set
up services, get a personal demonstration, check out our other services, and more!
Want to be your own technician? Step-by-step “how to” videos can be found online at
midcocomm.com/techtips.
1.800.888.1300 midcocomm.com
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MC47 UG 1013
CABLE TV USER GUIDE
1.800.888.1300 midcocomm.com