BENEFITS GUIDE
RBC® Shoppers Optimum‡ MasterCard‡
Earn
Shoppers Optimum Points
Everywhere.
Shop anywhere.
Earn everywhere.™
Thank you for choosing the RBC® Shoppers Optimum‡
MasterCard‡. It gives you the purchasing power, flexibility
and security you expect in a credit card, plus the ability to
earn Shoppers Optimum Points‡ every time you make a
purchase using your card†. All with NO annual fee.
Quick Card Overview
Shoppers
Optimum Points
Earned
At Shoppers Drug
Mart
Everywhere Else
15 points for every
$1 in purchases
using your card†
5 points for every
$1 in purchases
using your card†
Annual Fee
$0
Insurance
Coverage
n
Purchase Security insurance1
n
Extended Warranty insurance1
Additional
Benefits
n
ero Liability — protection against
Z
unauthorized use of your card
n
Chip & PIN technology for enhanced security
n
MasterCard PayPass‡ — pay with a simple tap
of your card
Don’t forget!
Important steps for new cardholders:
1. Activate your card.
2. View your Benefits Guide online at
shoppersdrugmart.ca/rbccreditcardinfo
If you have any questions about your
card, please call us at 1-800 ROYAL® 1-2
(1-800-769-2512).
Earning Shoppers Optimum
Points is easy.
When you use your RBC Shoppers Optimum MasterCard at
Shopper Drug Mart‡ stores, you can earn up to 15 Shoppers
Optimum Points for every $1 in eligible purchases**.
Use your credit card every day, for
all kinds of purchases including
pre-authorized bill payments,
15,000 Shoppers and you can earn points on
practically all your shopping.
Optimum Bonus
Points with your
first purchase*
15 Shoppers Optimum
Points for every $1 in
purchases using your
RBC Shoppers Optimum
MasterCard at Shoppers
Drug Mart stores† —
plus 10 additional points
for every $1 in eligible
purchases if you also use your
Shoppers Optimum Card**.
TM
Groceries
Transportation
5 Shoppers
Optimum Points
for every $1 in
purchases using your
RBC Shoppers
Optimum MasterCard
everywhere else†.
Restaurants
Shopping
Redeeming Shoppers
Optimum Points is easier.
Each month, the Shoppers
Optimum Points you earn
using your RBC Shoppers
Optimum MasterCard will
appear on your credit card
statement. Plus, you can track
your points total any time at
www.shoppersdrugmart.ca/
optimum.
Then decide what you want to redeem your points~ for:
n D
ream
large. Save your Shoppers Optimum Points
for bigger items — from elegant fragrances to video
game consoles.
n G
et
it now! Use your Shoppers Optimum Points to pick
up items at the checkout as soon as you reach the
minimum Shoppers Optimum Points requirement.
It’s like getting cash off your purchases!
Best of all, redeem your Shoppers Optimum Points instantly.
Just tell the Shoppers Drug Mart cashier — it’s that easy!
Security and Protection
Purchase Security and Extended Warranty Insurance1
Purchases made with your RBC Shoppers Optimum
MasterCard card are automatically protected against
loss, theft or damage for up to 90 days from the date of
purchase. The coverage also doubles the manufacturer’s
original Canadian warranty for up to one extra year.
Please keep your receipts in the event you need to make
a claim, and refer to the Certificate of Insurance for
complete details regarding this coverage.
Zero Liability
Protection against unauthorized use of your card — in
person or online — is absolutely essential. Zero Liability
protects you from fraudulent charges, provided you
have taken reasonable precautions to protect your PIN
and your card, as set out in your RBC Royal Bank® Credit
Card Agreement.
Chip & PIN security
The state-of-the-art chip & PIN technology
embedded in your RBC Shoppers Optimum
MasterCard helps protect you against counterfeiting
and fraud and makes an already safe payment system
even more secure.
Tap and Go‡ with PayPass
When speed is essential, MasterCard
PayPass‡ is like having exact change
wherever you go. A simple tap of your
card is all it takes to pay at the checkout.
Get more with additional
cardholders
Add a co-applicant* or authorized user(s) to your account
and enjoy the following benefits:
n Earn Shoppers Optimum Points faster by consolidating
all your spending on one account.
n All cardholders are protected by the same insurance
coverages.
n Choose to assign pre-set credit limits to each
authorized user — ideal for cardholders who want to
give family members limited access to funds in case
of an emergency.
n See transactions by card number on one monthly
statement.
Call us at 1-800-769-2512 or visit your nearest
RBC Royal Bank branch to add a co-applicant or
authorized user(s) today.
Enjoy all the advantages of
your credit card
n
n
n
n
n
n
n
n
Worldwide acceptance
Access to cash advances††
Credit card cheques††
Commission-free travellers cheques
Time-saving autopayment service
RBC Royal Bank Online Banking
eStatements
Emergency card replacement
For a complete description of all your RBC Shoppers
Optimum MasterCard benefits, please visit us online
at shoppersdrugmart.ca/rbccreditcardinfo.
Arrange pre-authorized
payments the easy way with
CustomSwitch®
The RBC CustomSwitch service helps you notify
merchants of any updated card information or with
transferring existing pre-authorized payments to your
RBC Shoppers Optimum MasterCard. All at no additional
cost. Plus, you’ll earn Shoppers Optimum Points on all
your pre-authorized bill payments.
To set up CustomSwitch or for more information:
n
n
o to www.rbc.com/cardscustomswitch OR
G
Call the CustomSwitch hotline: 1-866-299-5926
® / ™ Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank
of Canada.
‡
Shoppers Drug Mart, Shoppers Optimum and Shoppers Optimum Points are registered trademarks
of 911979 Alberta Ltd., used under licence. All other trademarks are the property of their respective
owner(s).
†
If you are not currently a member of the Shoppers Optimum Program (“Member”), you will be enrolled
automatically once you are approved for the RBC Shoppers Optimum MasterCard. Thereafter, you will
earn i) 15 Shoppers/Pharmaprix Optimum Points for every $1 (CDN) in net purchases made with your
credit card at any Shoppers Drug Mart/Pharmaprix store location (“SDM Location”), excluding those
made at Canada Post outlets located within any SDM Location, and ii) 5 Shoppers/Pharmaprix Optimum
Points (“Points”) for every $1 (CDN) in net purchases made with your credit card everywhere else
(including pre-authorized bill payments and net purchases made at Canada Post outlets located within
any SDM Location), provided your credit card account and Shoppers Optimum Program (“Program”)
membership are in good standing. Only one Member can be associated with a credit card account, which
means that Points earned by all cardholders on the credit card account will be credited to the primary’s
Shoppers Optimum account, even if the co-applicant and/or authorized user(s) are also Members.
Points are not earned on Cash Advances (i.e. RBC Royal Bank credit card cheques, balance transfers,
cash-like transactions and bill payments that are not pre-authorized charges that you set up with a
merchant), interest charges, fees or unauthorized transactions. Credits for returns and adjustments
will reduce or cancel the Points earned by the amounts originally charged. Other conditions and
restrictions apply. For complete details, visit www.rbc.com/shopperscreditcard. All terms, conditions and
restrictions applicable to the Program are established solely by Shoppers Drug Mart Inc. and govern your
participation in the Program. They are available at www.shoppersdrugmart.ca
1
Coverage underwritten by RBC General Insurance Company in the Province of Quebec and by RBC
Insurance Company of Canada in the rest of Canada. All insurance is subject to limitations and
conditions. You will receive a Certificate of Insurance with complete details regarding the insurance
coverage on your RBC Shoppers/Pharmaprix MasterCard.
††
Cash advances, including cash withdrawals from an ATM and credit card cheques, can be made up to
your available credit and daily limits. There is no interest-free period for cash advances, which means
that interest is charged from the day the cash advance is made until we receive your payment for the total
amount you owe. Cash advance fees may apply depending on the type of cash advance. Please refer to
your RBC Royal Bank Credit Card Agreement for more details.
*The co-applicant is fully responsible, with you, for all amounts owing on the account, including for
transactions made by authorized users, if any.
~ All redemptions of Shoppers Optimum Points must be made through Shoppers Drug Mart (“SDM”) in
accordance with the terms and conditions of the Shoppers Optimum Program. All terms, conditions
and restrictions applicable to the Shoppers Optimum Program are established by Shoppers Drug Mart
(“SDM”) and are available at www.shoppersdrugmart.ca. SDM, not Royal Bank of Canada, is responsible
for the Shoppers Optimum Program.
* The bonus Shoppers Optimum Points will appear on your first monthly statement, but it will take up to
two (2) business days following the end of your monthly statement period before they get credited to
your Shoppers Optimum account. Additional cardholders are not eligible for this welcome bonus offer.
**The Shoppers Optimum Points earned with the Shoppers Optimum Card are separate from those earned
with the RBC Shoppers Optimum MasterCard and are exclusively governed by the Shoppers Optimum
Program terms and conditions. Any RBC Shoppers Optimum MasterCard cardholder who is also a
member of the Shoppers Optimum Program can earn 10 Shoppers/Pharmaprix Optimum Points for every
$1 (CDN) in eligible net purchases at Shoppers Drug Mart/Pharmaprix store locations, provided they pay
with their RBC Shoppers Optimum MasterCard and present their valid Shoppers Optimum Card when
paying. The Shoppers Optimum Points will be credited directly to the Shoppers Optimum account of the
cardholder. For complete Shoppers Optimum Program terms and conditions, including eligible purchases
and exclusions, visit www.shoppersdrugmart.ca.
Important information
RBC Royal Bank Customer Service
Card inquiries and information
In Canada/U.S.: 1-800 ROYAL® 1-2 (1-800-769-2512)
Outside Canada/U.S., call collect: 416-974-7780
Lost or stolen cards, 24 hours/7 days
In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512)
International: (Access code) 800 ROYAL 5-2-3
(Access code) (800-769-25523)
Collect: 514-392-9167
If you prefer not to have telephone access to your
account information, please call 1-800 ROYAL 1-2
(1-800-769-2512) to disable this service.
Shoppers Optimum Program
www.shoppersdrugmart.ca/optimum
Tel: 1-800-SHOPPERs
For all of your important credit card numbers
in a convenient wallet-sized card, please visit
www.rbcroyalbank.com/cards/walletcard.
VPS68541
17944 (09/2012)