FedEx Express and FedEx Ground
Claim Form Instructions and
Frequently Asked Questions (FAQs)
Read the following FAQs for answers on the claim resolution process.
Who can file a claim?
The sender, the recipient or a third party can file the claim.
How do I file a claim?
Follow the three easy steps listed below to file your claim.
Step 1: Choose one of the following options:
• Complete and submit a claim form online at
fedex.com/dk_english/contact
• Call customer service at 70 233 332
• Complete a claim form and e-mail, fax or mail it
(see step 3).
Step 2: Gather the following documentation:
• Photocopy of FedEx Air Waybill, FedEx Ship
Manager® printout, FedEx Ground Pick-Up
Record (where applicable) or delivery receipt.
• All documentation related to the proof of value
(copy of original invoice from vendor or supplier,
copy of retail invoice or receipt, final confirmation
screen if online order with proof of payment,
itemized repair invoice or statement of
non-repair, appraisals, expense statement, or any
other applicable documentation).
• Serial number(s) of merchandise, if applicable.
• Inspection report, if applicable.
Step 3: E-mail, fax or mail the completed claim form
with the supporting documentation to:
Email: nordicclaims@fedex.com
Fax: +46 40 166 376
FedEx Express
Reklamationsafdelingen
34-36
Kystvejen 16
B
2770 Kastrup
Danmark
When should I file my claim?
Claims for concealed loss, visible or concealed damage,
delay and FedEx® Collect on Delivery (C.O.D.) payment
(where applicable) must be reported within 21 calendar
days and all supporting documentation filed within 9
months of delivery date.
Claims for nondelivery, misdelivery and FedEx Ground®
C.O.D. (where applicable) must be filed within 9 months
after the package was tendered to FedEx for shipment. All
claims will be resolved based on the merits of the claims
investigation.
How long will the claim resolution process take?
Most cases will normally be resolved in 5 to 7 business
days after we receive your claim form and supporting
claim documentation, unless additional time for research is
needed.
What should I do with the merchandise and shipment
packaging?
Keep the merchandise and all original packaging, including
cartons and contents, until the claim resolution process is
finished. It may be necessary to make the packaging available to FedEx for inspection.
Where can I find specific information about the claim
resolution process?
For more detailed information, including time limits
for specific claim types, go to fedex.com/dk or refer to the
current FedEx Service Guide.
Claim Form
For
lost or damaged
domestic or international shipments
Claim
Form
shipments
Sender or Shipper’s Name / Contact For lost or damaged domestic or international
Recipient’s
or Consignee’s Name / Contact
Sender
or
Shipper’s
Name
/
Contact
Recipient’s
or
Consignee’s Name / Contact
Company
Company
Company
Address
Address
City
Company
Address
Address
City
State/Provice
State/Provice
Zip/Postal Code
City
Country
Country
Phone
City
Country
Country
Phone
Zip/Postal
Code
Fax
Fax
Phone
E-Mail
E-Mail
Tracking or Freight
Tracking
or Freight
Bill Numbers
Bill Numbers
Shipment
Shipment
Information
Information
 Loss
 Loss
 Complete

Complete
 Partial
 Partial
 Damaged
Please
retain all packaging and

Damaged
merchandise until your claim is resolved.
Please retain all packaging and
merchandise until your claim is resolved.
 C.O.D.
For FedEx Express and

C.O.D.
FedEx Ground only
®
®
For FedEx Express® and
FedEx Ground® only
Note: Please indicate
currency
used on
all values.
Note: Please
indicate
currency used on all values.
State/Provice
State/Provice
Zip/Postal Code
Zip/Postal
Code
Fax
Fax
Phone
E-Mail
E-Mail
Multiple tracking numbers for the same sender, recipient, and ship date allowed.
Multiple tracking numbers for the same sender, recipient, and ship date allowed.
Ship date
Ship date
FedEx
control number
No. of packages
No. of packages
Weight
Weight
FedEx
control
(NOTE: Call
FedExnumber
Customer Service to obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number.)
(NOTE:
FedEx Customer Service
number
or a FedEx Ground damaged call tagClaimed
confirmation
number.)
Qty Call
of Packages
Itemto# obtain a FedEx Express control
Item
Description
Amount
Qty of Packages
Item #
Item Description
Claimed Amount
Contents of Shipment
Contents
of Shipment
Describe damage
to outer packaging
Describe damage to outer packaging
Describe inner packaging
Describe inner packaging
Describe damage to contents
Describe damage to contents
Declared value
(The value declared on the
Declared value
shipment when tendered to FedEx)
(The value declared on the
shipment when tendered
Merchandise
value to FedEx)
(Original purchase value and/or cost to repair)
Merchandise value
FedEx
pack
& ship value
fee and/or cost to repair)
(Original
purchase
Customer
remarks
FedEx pack & ship fee
Declared value for customs
(International shipments only)
Declared value for customs
(International shipments only)
Freight charge
Total claim / C.O.D. amount
Freight charge
Total claim / C.O.D. amount
Customer remarks
Salvage
Salvage
Claimant Information
Claimant Information
E-mail, fax or mail
E-mail, fax or mail
SUBMIT
SUBMIT
If your claim is filed for damage, and mitigation through repair or allowance is not possible, please explain why and provide contact
information for salvage pickup. Salvage should be held until investigation of the claim is complete.
If your claim is filed for damage, and mitigation through repair or allowance is not possible, please explain why and provide contact
Salvage
informationContact
for salvage pickup. Salvage should bePhone
held until investigation of the claim isFax
complete.
Salvage Contact
Phone
Fax
 I accept that the foregoing statement of facts is hereby certified as correct.
Date
Signature
(for
fax
or
mail)
Internal
 I accept that the foregoing statement of facts is hereby certified as correct.
Date Reference No.
Claimant’s
Name
(please
print)
Phone
Signature (for fax or mail)
Internal Reference No.
Claimant’s
State
Claimant’s Address
Name (please print)
Phone/ Province
Claimant’s
Address
State
/ Province
City
ZIP / Postal
Code
Country
E-mail
City
ZIP
/ Postal Code
No.No.
Bank IBAN
Account
Fax
Country
E-mail
Bank BIC
No. No.
Bank
Account
Fax
Please return the completed form and required Proof of Value documentation (invoice and/or receipt).
Please return the completed form and required Proof of Value documentation (invoice and/or receipt).