A COUNTIES MANUKAU HEALTH PUBLICATION | MARCH/APRIL 2015
In this issue
PATIENT EXPERIENCE WEEK 23–26 MARCH PAGE 10
LIVING OUR VALUES TOGETHER – OUR VALUES AND STRATEGY REFRESH PAGE 2
MENTAL HEALTH LOOKS TO THE FUTURE PAGE 6
d FUN!
+ CrossworAND
MORE
FROM
THE CEO
CONTENTS
Values and strategy refresh����������������������� 2
New Zealand Emergency Defence������������������ 3
Orderlies graduation a proud moment��������������� 4
It is not terribly often that we, a small country at the bottom
of the world, are recognised as being world leaders in many
things other than sport, but that is just what has happened
with the publication of an international paper by the very
well-respected King’s Fund.
The King’s Fund is an independent charity working to
improve health and health care in England. They help to
shape policy and practice through research and analysis;
develop individuals, teams and organisations; promote
understanding of the health and social care system; and
bring people together to learn, share knowledge and debate.
Their vision is that the best possible care is available to all.
In a recent paper they have highlighted the work being done
by CM Health as something that the NHS in England can take
real lessons from.
They point to our work in localities to develop health teams
aligned with the needs of the local population and our
close partnerships with general practices. They also flag
our improvements in immunisation rates, cardiovascular
risk assessment and smoking cessation support, which has
gone from around 65% to 90% in the last two years, and our
acute hospital admissions which are now below expected
demographic growth rates.
Their paper discusses the focus moving from integrated
health care to population health, necessitated by an aging
population with chronic conditions and complex health
needs. The central purpose of their paper is to challenge
those involved in integrated care and public health to ‘join up
the dots’. They recognise that population health is affected
by a wide range of influences across society and within
communities. Improving population health is not just the
responsibility of health and social care services, or of public
health professionals. Instead, they argue that it requires coordinated efforts across population health systems.
This means thinking of integrated care as part of a broader
shift away from fragmentation and heading towards
population health. Making this shift will require action and
alignment across a number of different levels, from central
government and national bodies to local communities and
individuals.
So, well done to all of us! It is also pleasing to see
improvements in the government-set health targets. Thank
you for making these improvements a reality.
Best wishes,
Geraint A Martin
CEO, CM HEALTH
1 | CONNECT + MARCH 2015
Dr Sai Wong awarded ONZM���������������������� 5
Heathcliff, pioneer in stroke nursing care ������������ 5
Environmental sustainability���������������������� 6
Tiaho Mai – what’s happening?�������������������� 6
Project SWIFT – clinicians take the driving seat�������� 6
Preview of the new website����������������������� 7
Newman’s Own, supports Child, Youth and Family����� 7
Manaaki Hauora – Supporting Wellness������������� 8
Patients benefit from shared care������������������ 9
Patient Experience Week������������������������ 10
Volunteers – Our people service our community������ 11
Five minutes with Avi Prasad��������������������� 11
CM Health produces Connect+ bi-monthly. If you have
something to share, or would like to receive a copy of
this publication, please email the Communications Team,
communications@middlemore.co.nz
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Values and Strategy
Last month saw the launch of our values refresh project
called, Living our values, together.
Our current values were developed several years ago and
without doubt have served us well. But the organisation
has changed, the community and our environment have
changed, and it’s time to review our values and make
them current.
While we are refreshing our values, we are also doing the
same with our 2020 strategic goal so that who we are fits
with what we choose to do. The value statements will
reflect our final strategy by July 2015.
Project Manager Adeline Cumings (pictured right),
answers a few FAQs on the values refresh project.
When we use the term ‘organisation values’ what do we
really mean?
Values are the behaviours that we as an organisation
want to live by. They help define the care we provide to
patients, family/whaanau, the interactions we have with
each other, and the type of people we want to recruit into
our organisation.
We are all here to improve the health care of our community.
We know that a values-led approach drives positive staff,
patient and family/whaanau experience. It has been
proven that when values are embedded in the culture of an
organisation, there are lower mortality rates, fewer hospitalacquired infections, better patient outcomes, shorter lengths
of stay, fewer readmission rates, significantly fewer mistakes
and greater staff and patient satisfaction.
Why has CM Health decided to refresh our values?
It is timely to refresh our values at the same time we
refresh our strategy and see out the current ‘Best
healthcare system in Australasia by December 2015’, so
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Please join us in congratulating the December House
Officer of the Month – Dr Morisha Ali!
Morisha is a House Officer in our Plastic Surgery ward
and was nominated by senior staff for the collegiality and
admirable work ethic she displays. A special mention was
made about the clinical support she provides to fellow
house officers during night shifts. Way to go Morisha!
that who we are fits with what we do.
How can staff become active participants in
the values refresh conversation?
We want all staff to have their say, so I urge
everyone to complete the short online
survey available on SouthNET. Hard copies
are also available to distribute to your
teams and either return to me or place in
one of the blue feedback boxes situated
around the organisation.
We will also be looking for staff to attend
workshops during Values Week 28
April–4 May.
How are we involving patients in this process?
We want all patients to have their say as well so a short
survey will be available on our external website and
through our communication channels. The survey will
be made available online and also in hard copy and can
either be returned to me or placed in one of the blue
feedback boxes.
We will also be inviting patients to attend the workshops
during Values Week 28 April–4 May.
How will the new values be used within the organisation?
We want the new values to be used by everyone,
everywhere across the organisation – from daily
interactions with patients, family/whaanau, and between
staff, to provide direction on the types of people who
should be recruited into the organisation, and guidance
for those difficult conversations around acceptable and
unacceptable behaviours.
Staff are encouraged to visit the Values and Strategy
Refresh Project page via the SouthNET homepage. You
can also contact Adeline directly on 021 478 233 or
Adeline.Cumings@middlemore.co.nz.
Happy 1St Birthday Middlemore Hospital Theatres!
It’s hard to believe the “new” Middlemore Hospital
theatres have been open for a full year! Where has the
time gone? 2014 was a year of trialling and learning many
new processes and seeing what works and what doesn’t.
None of this would have been
possible without the fantastic staff
who make up the theatre teams.
Thank you all very much and bring
on year two! Robyn Hughes, Nurse
Manager – Middlemore Hospital
Operating Theatres.
Don’t miss out on any updates,
follow Counties Manukau Health on Facebook,
Twitter, LinkedIn, YouTube and Google+.
COUNTIES MANUKAU DISTRICT HEALTH BOARD | 2 Kevin Henshall (left) enjoys making a difference to people's lives.
Disaster zones need medics
CM Health is leading a national drive to
provide expert medical assistance during
disasters both at home and overseas.
The training allowed Kevin to be deployed to the Solomon
Islands in 2013 following extensive flooding that resulted in
21 deaths and 9,000 people displaced.
The Government set up the New Zealand Medical
Assistance Team (NZMAT) in response to the devastating
Pacific tsunami of 2009 and contracted CM Health to run it.
NZMAT responds to domestic disasters and manages
requests from overseas governments to provide skilled
emergency health assistance.
The team is now calling for a new wave of applicants to
supplement more than 800 health staff from across New
Zealand who have already volunteered.
One of the early volunteers was Kevin Henshall, a nurse
specialist for the Trauma Service at Middlemore Hospital
who signed up for NZMAT two years ago.
“I saw it as a great opportunity
to fully utilise my nursing
skills and enhance them to try
and make a real difference to
people’s lives,” he says.
NZMAT volunteers undergo a three-day training course
to prepare them for the challenging situations they may
face. “It was an intensive experience and gave me a good
understanding of what problems you can encounter in an
austere environment.”
3 | CONNECT + MARCH/APRIL 2015
Kevin says it was a humbling experience and he was
privileged to work with many experienced clinicians in a
highly challenging and even hostile environment.
If you’re interested in volunteering for NZMAT
email Judy.Fairgray@middlemore.co.nz
What is NZMAT?
NZMAT is a civilian-based disaster medical assistance
team comprising of clinical and allied health along with
non-medical staff such as logisticians.
Interested in volunteering?
It’s easy to register your interest. Go to:
health.govt.nz/nzmat
ORDERLIES GRADUATION
a proud moment
DR SAI WONG
AWARDED ONZM
Dr Sai Wong has been made an Officer of the New Zealand
Order of Merit (ONZM), at the New Year’s honours list, an
extremely prestigious acknowledgement in New Zealand.
Sai is a Consultant Psychiatrist, who received his
psychiatric training both in Hong Kong and New Zealand.
He has worked for CM Health for the past 30 years and
contributed as a clinician, teacher, leader and currently
works part-time at Te Rawhiti Adult Community Mental
Health Centre, Highland Park.
Greg Simpson presents the
certificate to Sione (left)
with his sister.
Congratulations to all of the recipients of the NZQA
National Certificate in Health Disability (Level 3).
This was presented to 28 orderlies, four non clinical
support managers and eight team leaders.
It’s the first time the Certificate has been offered to
non-clinical support staff and is designed to ensure
people have the appropriate skills and knowledge to
perform the role and provide quality support to those
they work with.
Sai has made an immense contribution to mental
health service users, clinicians and services across the
Auckland region over many decades. In 2006, Sai and his
colleagues introduced a Cultural Liaison – consultation
service to the public mental health sectors in Auckland,
emphasising cultural competency and access to services
for Asian migrants. Sai was involved in founding telephone
counselling service – Chinese Life Line and established a
day centre for elderly Chinese people. Congratulations Sai!
“When we brought the cleaners and orderlies in
house some years ago, it was important to provide
on-going training and up-skilling opportunities,”
says Greg Simpson, GM Facilities. “The Certificate,
which is recognised throughout New Zealand, not only
acknowledges the great work our staff do, it also boosts
people’s confidence and self-worth. As a result service
has improved and patients are receiving better care.”
Middlemore Orderlies Simone and Sione, jumped at the
opportunity to take part. While the course validated the
work they were doing, they also picked up additional
skills, education and ways to improve current practice.
I’m now more aware of what I
do and the role I play within the
Hospital,” says Sione. “It’s been
a great learning opportunity
and I’m now sharing this
knowledge with the people I
work with.
“I’m really proud of what I have
achieved,” says Simone (pictured right).
“It’s given me a lot of confidence and
motivated me to keep learning. Who
knows what the future will hold.”
Heathcliff Ingelton, Ward 6 Middlemore Hospital.
HEATHCLIFF INGELTON
PIONEER IN STROKE
NURSING CARE
Heathcliff Ingelton is the first nurse in New Zealand to
complete the stroke specific training course – NETSMART
Junior: Neurovascular Education and Training in Stroke
Management and Acute Reperfusion Therapies.
Heathcliff joined Middlemore Hospital in 2004, as a
health care assistant. He went on to train as a registered
comprehensive nurse, graduated and joined the Ward
6 Stroke team. In May 2013 Heathcliff was awarded a
Proficient Registered Nurse on the CM Health PDRP
pathway. Heathcliff is interested in medication safety, and
his goal is to go on to be a nurse specialist in Stroke care.
NETSMART Junior is a distance education program that
allows nurses to develop expertise in acute stroke nursing
care and can contribute to postgraduate studies in acute
stroke nursing.
COUNTIES MANUKAU DISTRICT HEALTH BOARD | 4 L
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SUSTA
Join the worldwide reduce-waste movement. Here are some ideas to help our
organisation save waste.
1.
OPT OUT OF YOUR PAPER
PAYSLIP
Make your way onto the Applications Directory on SouthNET.
Click onto employee kiosk: http://staffnet/KioskApplication/
and you will see the ‘turn off payslips’ option at the bottom of
that screen – easy!
JOIN THE REUSE
REVOLUTION
2.
Keep an eye out for our second ‘Keep Cup’
promotion which starts in March.
Using a reusable coffee cup saves you money
as you get a 20 cent discount each time.
Most disposable cups are not recyclable so
they end up in landfill. Using a reusable cup
reduces waste going to landfill – plus they
look cool!
3.
CUT DOWN ON PAPER
Large organisations like ours produce many tonnes
of paper waste. Of course some of this is essential
but we can all help to cut down.
Printing tips
ƒƒ Double sided where possible
ƒƒ Black and white – not colour
ƒƒ Only print essential documents
ƒƒ Ensure waste paper is recycled
People often ask what’s
the difference between
confidential paper document
destruction and nonconfidential paper recycling?
Confidential documents (anything paper
that contains patient details) should
be placed into the secure document
destruction bins. All other paper can
be placed into the non-confidential
paper recycling bins. Confidential paper
recycling costs eight times more than
non-confidential paper recycling and
involves less transportation and resources
to dispose of.
For more information please visit the Environmental Sustainability page via SouthNET.
5 | CONNECT + MARCH/APRIL 2015
TIAHO MAI
In the past 10 years, we have invested significantly in our
mental health workforce and community mental health
services. As the Counties Manukau population continues
to grow, so do the demands on Tiaho Mai, our acute
mental health inpatient service.
The service has seen the number of admissions to the
inpatient unit increase by 40 per cent in the past five
years. The inpatient unit is often more than 100 per cent
full, creating a cramped environment which does not
support mental health recovery.
Our Board has approved the proposal to invest in a new, 76bed, purpose-built inpatient facility at Middlemore Hospital.
In the past year, our Mental Health Service has been
researching local and international best practice and
The drawing above is an architectural illustrative concept only. The design
of the new Tiaho Main Building is currently in consultation.
innovative service models in inpatient care. At a series
of sessions service users, family/whaanau, staff and
key stakeholders reviewed the model of care and gave
feedback on the facility design.
The emerging new inpatient unit design presented in
February incorporated their wish for a safe, light, culturally
safe and welcoming environment, with space for time
out when needed. The design also reflected modern
psychiatric practice and thinking.
A business case has been prepared for the National
Health Board’s Capital Investment Committee. All going
well approval will follow from the Ministry of Health and
then construction of the new building will commence in
mid-2016.
This exciting development is one of many aiming to
achieve a good range of mental health services in the
community and in hospital, to meet the needs of our
service users and their family/whaanau.
Dr Hamish Read (pictured) is an
Emergency Care clinician grappling
with a daily load of paperwork.
Clinicians take the driving seat
Clinicians and consumers will drive the next phase of
System Wide Integration For Transformation (SWIFT), as
the project focuses on diseases that have a high impact on
the community and the health system.
Eighty clinicians responded to the call for clinical
involvement in the project, with clinical leads soon to be
confirmed along with consumers who will represent the
patient view.
Phillip Balmer, Director of Hospital Services and sponsor
of the Solution Design project workstream, says the team
is focusing on three key disease groups – bowel cancer,
cardiac chest pain and inflammatory respiratory disease –
with the aim of streamlining processes.
“By taking a conditions-led approach to redesigning
processes we can take a whole-of-system view of how we
work in those key disease groups. We’ll be focused on the
perspective of the patient journey, which will flow on to
other areas,” says Phillip.
The SWIFT team is now ‘shadowing’ groups of clinicians
in their daily work to get deeper into the detail of what
processes can be improved.
“The paper-based processes we
still use are time-consuming and
inefficient,” he says. “We fax
referrals, pin x-ray requests on a
board for the orderlies to pick up
and take to Radiology, we do ward
handovers with paper notes and
most things are written down and
then inputted into the system by a
clerk.”
“There’s duplication throughout
our processes and if we had some or all of it online we’d
be saving time and effort all round.”
In the next few months the SWIFT team will be working
on detailed plans to improve hospital, outpatient and
elective systems. Improvements will focus on medical
ordering, rostering, booking and scheduling, new
workflows and point of care information and mobile
access to information and resources.
The team will also work closely with primary care
to examine how CM Health can best respond to the
increasing needs of its community and provide more
coordinated services closer to home.
View more information on SouthNET or visit
www.countiesmanukau.health.nz/About_CMDHB/
Project-Swift/
COUNTIES MANUKAU DISTRICT HEALTH BOARD | 6 ?
DID YOU
KNOW
The air from a human sneeze can travel at
speeds of 100 miles per hour or more –
another good reason to cover your nose and
mouth when you sneeze – or duck when you
hear one coming your way.
Your nose is not as sensitive as a dog’s, but it
can remember 50,000 different scents.
Preview of the new
CM Health website
We know it’s important for our online
information to be easy to find and understand,
so we’ve decided to build a new CM Health
website. Currently, we’re focusing on;
A human baby has over 60 more bones than
an adult.
We all have tiny mites living in our
eyelashes. (and you just blinked)
If the human eye was a digital camera it
would have 576 megapixels.
The highest recorded body temperature in a
human being was a fever of 46.5°C
ƒƒ Reorganising content, so it’s easier to find
ƒƒ Rewriting content in crystal clear English
(non-clinical)
ƒƒ Building a website suitable to view on any
device, including smartphones and tablets
ƒƒ Using the Government endorsed Common
Web Platform provider Sliverstripe which
aligns with the ICT Strategy and Action Plan
2013 – 2017
ƒƒ Providing a feature-rich content management
system, hosting, back up disaster recovery,
online code repository, service desk,
cofounded development and proactive
patching to keep website secure
ƒƒ Bringing together content from Counties
Health Jobs, Auckland Spinal Unit and
BreastScreen Counties Manukau, that
currently sits on other websites.
Over the coming weeks, we’ll start
migrating content over to the new site,
with the aim of having the full site live April
2015. Keep an eye out for the changes at
countiesmanukau.health.nz
The upgrade to SouthNET will begin later
in 2015.
7 | CONNECT + MARCH/APRIL 2015
Newman’s Own
Foundation,
supports Child,
Youth and Family
building upgrade
Movie star Paul Newman was one of Hollywood’s
favourite actors, winning an Oscar for The Colour
of Money, half a dozen Golden Globes, an Emmy, a
Bafta, and many other awards.
He was also a director, entrepreneur, professional
racing driver and team owner, an environmentalist,
a social activist and co-founded Newman’s Own –
familiar to anyone who buys salad dressings in their
local supermarket – from which all profits go to charity.
At the end of 2014, that was more than $400 million.
$30,000 of that was spent to revamp the MultiAgency Centre (MAC) on Great South Road, which
houses Child, Youth and Family, Police and CM Health
child protection teams.
deal with numerous people involved in his care, and lacked
control and awareness of how to manage his health. He
found it hard to get up in the mornings, got out of breath
mowing a small patch of his lawn, and felt his confidence
fade away.
James is one of 67,000 people managing long term
conditions in Counties Manukau. Many deal with
preventable risk factors, such as high blood pressure,
obesity and mental health conditions such as anxiety and
depression.
James with Isa Nacewa, Blues Performance Coach.
A helping hand for
people with long-term
conditions
A new campaign aims to put 50,000 people with long-term
conditions back in control of their lives.
CM Health and Ko Awatea have started Manaaki Hauora –
Supporting Wellness to better support people with longterm conditions and their family/whaanau.
Living with a long-term condition can be a daily struggle.
No-one knows this better than James (pictured left), who
was diagnosed with heart failure in 2011. Finding it hard
to stay on top of his health, James felt like he was on a
roller coaster. He had frequent trips to the doctor, had to
Self-care packages are developed for individual patients,
ranging from better management of diabetes, heart failure
and respiratory conditions, to help quitting smoking or
losing weight. The packages may include exercise, nutrition
and health programmes, peer support, education and
access to resources, tools and advice.
As for James, he is proof that campaigns such as Manaaki
Hauora – Supporting Wellness can inspire and empower
people to better manage their health. Since starting a
nine-week Healthy Hearts Fit to Exercise programme,
which focused on individualised exercise and advice,
James has reclaimed his life. He is fitter, healthier and
has the energy to mow his entire lawn. He is sharing his
new-found knowledge with his two sons, who also have
heart problems.
For more information about the campaign go to
http://koawatea.co.nz/campaigns/self-managementsupport/
Middlemore Foundation public relations officer David
Kemeys said it was no ordinary revamp. “MAC staff
involved the users, who decided on the colours, the
furniture, the technology, came up with the quotes on the
walls and advised in every area.”
The money funded a complete redesign of the adolescent
health area, iPads, furniture and material, produced by the
centre’s users, that explains what it does.
Kidz First Children’s Hospital child protection service
clinical nurse specialist Julie Carroll said the grant was
magic. “We have a strong child focus, but the centre was
once shared with police working in adult sexual violence,
so areas had to be set up to collect forensic evidence. That
work relocated, but it left a child-unfriendly environment.
“We made some progress but the young people
kept telling us it felt institutional and made them
uncomfortable. And all credit to those who engaged with
the project, they have created a much nicer place, and
they’ve got great taste!”
The iPads are being used in an interactive way to explain
sexual health, alcohol and drug education, and chronic
health conditions.
And while the initial proposal centred on a treatment
suite and a “quiet room”, reusing existing items meant the
money went further, with two treatment areas upgraded.
“Nothing was wasted, so anything serviceable was put to
use somewhere,” Ms Carroll said.
“You read about some of today’s stars and their lavish
lifestyles, so it’s special to know a movie star made it all
happen. Some of the young people are quite taken by that.”
Paul Newman provided the voice for Doc Hudson in
the Pixar sensation Cars in 2006, retired from acting
the following year, and died in 2008, a year when he
contributed more than $20million to Newman’s Own.
COUNTIES MANUKAU DISTRICT HEALTH BOARD | 8 Patients benefit
from shared care
More than 4,300 Counties Manukau patients
are benefiting from a coordinated approach
to care for their complex conditions.
“It’s helped me gain a much better understanding of my
condition and how I can manage it myself. I’m staying out
of hospital and continue to work full time which is the best
thing of all.”
Thanks to the support of primary health organisations
(PHOs), all general practices in the district will be signed up
to use shared care plans by the end of July. It means in all our
communities, multidisciplinary teams will focus on patients
who are most at risk of future admissions to hospital.
Medication plans
supplement shared care
Enid Wardle, who works at Whirinaki, Counties Manukau
Health’s child mental health services, is one patient who
benefited from the ARI programme.
From her 20s she had arthritis. From there she was
confirmed as having early onset arthritis and cellulitis
infections, and suffered headaches, migraines and skin
problems caused by a genetic condition.
Increasingly from the age of 40, problems with her weight
began to affect her health and at the age of 50 she was
diagnosed with a heart condition.
“I was in touch with the cellulitis team who realised there
was a whole lot going on with me. I was finally diagnosed
with lipedema and secondary lymphedema which explained
the weight problems and other symptoms,” says Enid.
“Until then though, all the doctors I was seeing were fixing
a little bit of it but with eShared Care there was a much
more holistic view. The first thing my care coordinator
asked me was what the biggest issue was for me and from
there we looked at every aspect of my health.
“Now I have specially made stocking to relieve the lipedema
pain and prevent infection, I
have iron injections and get
more coordinated care from
my specialists.
Enid says she’s particularly
looking forward to the
shared care plans that
clinicians work with being
available to patients, and is
thrilled to see the programme
benefiting so many Counties
Manukau patients.
9 | CONNECT + MARCH/APRIL 2015
Community pharmacists in
Counties Manukau can now
enrol their Long Term Conditions
Service patients in eShared
Care and create medication
plans that can be viewed by a
patient’s entire care team.
The eShared Care platform
– which is being rolled out
across the Northern Region
DHBs – provides a central
place where pharmacists can create
and store important information like a Medicine
Adherence Plan and a Managed Medicines List.
Carole B
These are in addition to shared care plans and advance
care plans, both of which are owned and managed by
general practice staff, while medication plans are owned
by pharmacists.
Carole Baxter of Unichem Tuakau says the plans give
pharmacists the ability to properly track their patients’
adherence to their medication.
“Patients don’t adhere to medication for lots of reasons
and previously we had an idea that there might be a
problem but no real way of proving that they weren’t
taking their medicines.
“Now we can track whether they’ve come back for repeats
which makes it easier to talk to them about any problems
they’re having.
“The ability to work in a coordinated way with the GP
team next door means we can be properly patient centred
and a lot of our patients are benefiting from that.”
Enid Wardle
For more info go to http://www.countiesmanukau.
health.nz/AchievingBalance/System-Integration/systemintegration-home.htm#Place
axter
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The Allied Health staff will be leading the Empathy Zone
on Monday 23 March between 1pm and 3.30pm in the
Ko Awatea Centre.
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Patient
Experience
Week
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You will experience:
ƒƒ How it feels to be hoisted from bed to a chair
Patient Experience Week aims to showcase current and
proposed patient experience activities including projects,
research and patient experience survey results. Our plan
is that this interactive event will be fun, educational and
will promote the benefits of healthcare staff, patients and
whaanau working together in order to design services that
meet the needs of our communities. It will show you how
you can create a positive experience that feels good.
ƒƒ How difficult it is to write or operate a computer with
stiff arthritic hands
As part of Patient Experience Week, which will take
place between Monday 23 and Thursday 26 of March,
Ko Awatea will be running a series of interactive events
enabling staff to experience some of the things that our
patient’s experience.
ƒƒ This is just one of the great activities you can get
involved in which details the opportunities hosted
in the Ko Awatea Centre over the week to allow
you to gain a unique understanding of our patient’s
experiences.
1
2
ƒƒ How it feels to be on an operating bed awaiting your
surgery
ƒƒ How difficult it is to ask someone a question when
you are having trouble speaking, or are hearing voices
inside your head.
Crossword
Fun!
3
4
5
6
7
ACROSS
I clean my hands to prevent the spread of
2
8
9
10
_ _ _ _ _ _ _ _ _ (9).
11
5
12
_ _ _ _ _ _ _ _ _ (10) precautions are used
_
when standards precaution alone may not
stop the spread of infection.
6 _ _ _ _ _ _ _ _ (8) precautions are work
13
practices used during the care and
treatment of all patients regardless of their
known or presumed infectious status.
14
15
18
9
17
18
19
11
_ _ _ _ _ _ _ _ _ _ _ _ _ (12) hand gel should
not be used If hands are visibly dirty.
_ _ _ _ _ _ _ _ _ _ _ (11) should be used to
dry my hands after washing with soap and
water.
12 I should wash my hands _ _ _ _ _ _ ( 6) and
20
after contact with patients, contact with
the patient’s environment or performing
procedures.
DOWN
1 It is important I wash my hands before and 10I should _ _ _ _ (4) my hands after removing
13Singing _ _ _ _ _ _ _ _ _ _ _ _ _ (13) twice is
3 The transmission of infection is called
14 _ _ _ _ _ _ _ _ (8) A microorganism or
15The most important procedure for the
4 _ _ _ _ _ (5) should be kept short in order
16Hands should be washed with alcohol hand
7 It is important to _ _ _ (3) your hands after
17The use of _ _ _ _ _ _ (6) is not an effective
after significant _ _ _ _ _ (5) contact.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ (14).
to help prevent spreading infection.
washing with soap and water, to prevent
bacteria growth and skin irritation.
8
Broken areas of skin should be covered
with a _ _ _ _ _ _ _ _ _ _ (10) dressing.
my gloves.
substance capable of producing a disease.
rub or soap and _ _ _ _ (11) water.
substitute for hand washing.
19I should wash my hands for at least
_ _ _ _ _ _ (6) seconds.
the amount of time I should take washing
my hands.
prevention of infection from bacteria and
viruses is _ _ _ _ _ _ _ _ _ _ _ (11).
18 Use _ _ _ _ _ _ _ _ (8) to clean between
fingers, palms, nail beds, back of hands and
wrists.
20You must wash your hands after removing
your _ _ _ _ (4).
COUNTIES MANUKAU DISTRICT HEALTH BOARD | 10 OUR PEOPLE SERVING
OUR COMMUNITY
Five minutes with...
Avi Prasad, who joined the CM
Health Recruitment team at the
beginning of March!
What is your role in CM Health?
As the Strategic Sourcing and Brand Development
Consultant, I am responsible for the promotion
of the overarching brand and market positioning
for the Talent Acquisition Service. I maximise the
optimum advantage of the designs and features
of social media and other channels in order to
present a consistent, positive and compelling
brand identity.
What led you to CM Health?
My journey over the last 12 months has been
spontaneous in nature. For most of last year, I
was living in Beijing China working at the British
Chamber of Commerce helping to develop their
social media presence and further their marketing
strategies. I returned to New Zealand and took
up a contract with the military at the Defence
Technology Agency in Devonport Naval base,
where I contributed business advisory for military
projects. I felt like I needed a change, and now I
am here with the CM Health Recruitment team! I
still work with the military as a territorial soldier
and continue my work as a volunteer with Spirit of
Adventure Trust.
What do you like most about being here?
There’s a lot to like about what I do. The role is
a new position; this allows me creative freedom
to a certain degree to bring new ideas and
concepts to the organisation. Being a DHB there
are new challenges however I find this exciting
and refreshing. I work with a great team, and that
helps but I think what gets me is the community
culture at CM Health. I can easily relate to why
a lot of people do what they do, it’s the sense
of purpose and helping people, and that is truly
remarkable in my eyes.
KEY UPCOMING DATES
AND EVENTS
Patient Experience Week
Good Friday
Easter Monday
Conversations that Count Day
Anzac Day
Values Week
11 | CONNECT + MARCH/APRIL 2015
23–26 March
3 April
6 April
16 April
25 April
28 April–4 May
Susan Champion, Esther Leilua and Roxanna Anderson on the front desk.
A recent call for volunteers prompted more than 300
responses from people in our community who want
to give a helping hand.
Volunteer Service Manager Neshanee Naidoo tells us
what the team has been up to.
“Our applicants are members of our diverse
community who want to be involved in their hospital
and give back to the community. Many are students
who are interested in a career in health wanting to
gain experience within the hospital setting while
studying. Our volunteer applicants are keen to lend a
helping hand to staff, patients and family/whaanau,
wherever it may be needed.
We see the volunteers as an extension of our
workforce, helping to make the patient experience
as comfortable as possible while they are in our care.
This also frees up our clinical staff to focus solely
on patient care. We will see the volunteers helping
patients to fill out menus, read to patients, provide
companionship for those who do not have family/
whaanau visiting and help complete surveys.
We recently hosted a group of foreign
exchange students from De La Salle
College in the Philippines. Nine
boys were part of the programme
who volunteered their time to help
make up Mother and Baby packs
for our Women’s Health service.
The students made up close to 600
packs on the day that was greatly
appreciated by the service. We see
the volunteers as an integral part
of the CM Health team, helping
improve the patient experience at
Middlemore Hospital in any way
they can.
We are excited about the volunteers’
new uniform that will be rolled out over the next
few months. The new uniform will make it easier
for patients and visitors to identify our volunteers
throughout the hospital.
We’re also looking at new processes, policies and
systems so it’s exciting times ahead as we work
together to grow our volunteer army. Please contact
me via email or ext. 2591, if you need a volunteer!”