Biography of Ms Caroline Mak
Ms Caroline Mak has been a Director of Dairy Farm Management Services Limited since
January 2007. She first joined the Group as CEO of Mannings Hong Kong in January 2000
after six years as Managing Director of IKEA Hong Kong and Taiwan. In February 2007,
she was appointed Group Specialty Retail Director responsible for the Group’s private label
development as well as IKEA home furnishings business in Hong Kong and Taiwan. On 1st
November 2009, she was appointed Regional Director, North Asia overseeing the Group’s
retail operations in Hong Kong, Macau, China and Taiwan and acting as an advisor for its
health & beauty businesses.
Ms Mak’s career spans a number of industries. She is a retail veteran and has spent some
16 years in the cosmetics and home furnishings sectors, holding key positions in L’Oreal and
Christian Dior prior to joining the Group. Ms Mak’s successful track record and
contributions to the society have won her the Executive Award at the DHL/SCMP Hong
Kong Business Awards 2011.
In the past decade, Ms Mak has been actively serving the community. The major ones
include her chairmanship of Hong Kong Retail Management Association, Vocational
Training Council’s Retail Trade Training Board and Qualifications Framework’s Retail
Industry Training Advisory Committee, her convenorship for the BFAC Wholesale and Retail
Task Force as well as her appointments to the Airport Authority Hong Kong, Minimum Wage
Commission, Business Facilitation Advisory Committee (BFAC), Standing Committee on
Disciplined Services Salaries and Conditions of Service, Quality Tourism Services
Sub-Committee … etc.