Deloitte Technical Library - Frequently Asked Questions
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How much does a Technical Library subscription cost?
How do I subscribe to Technical Library?
What forms of payments are accepted?
Is there a limit to the number of users per subscription?
What is a Group Administrator?
Is there a free trial or preview period for Technical Library?
Can I have multiple Trials?
What is the refund policy?
Can multiple users access Technical Library with the same username and password?
What if I forget my password?
How do I renew my subscription?
How do I add an additional user?
How do I add an additional license?
Is the Technical Library website compatible with mobile devices or is a mobile-specific version
available?
15. How do I contact support?
1.
How much does a Technical Library subscription cost?
Technical Library subscription costs are available at www.deloitte.com/us/techlibrary.
2.
How do I subscribe to Technical Library?
You can subscribe to Technical Library by clicking on the "Subscribe to Technical Library" link
on the login page.
3.
What forms of payments are accepted?
You may subscribe to Technical Library with any of the following types of credit cards:
American Express, Diners Club, Master Card, or Visa. You may also choose to be invoiced
within 30 days by selecting the “Bill Me Later” option during the subscription process.
4.
Is there a limit to the number of users per subscription?
No. Once you have created your subscription, you may add an unlimited number of users to
your subscription at no additional charge. However, the number of users who are able to
access Technical Library simultaneously will be limited to the number of licenses purchased.
5.
What is a Group Administrator?
The Group Administrator (by default is the first user) may add new users, remove users, edit
user information, and amend or renew the subscription. They may also assign administration
right to other users, allowing for multiple Group Administrators. The Group Administrator is
listed in the Group Profile.
6.
Is there a free trial or preview period for Technical Library?
Yes. A 30-day trial subscription is available by clicking on the "Subscribe to Technical Library"
link on the login page, and then choosing “Trial (30-day free subscription)”.
Deloitte Technical Library
https://ustechlib.deloitte.com/
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Deloitte Technical Library - Frequently Asked Questions
7. May I subscribe to multiple trials accounts?
No. You may subscribe to a one-time 30-day free trial of Technical Library. Review the Terms
of Use for additional information. Within one week of the trial subscription expiration, you will
be notified and given a link to subscribe to an annual subscription.
8.
What is the refund policy?
There is a 30-day refund policy from the start of the subscription. Refunds/cancellations are
not available after 30 days.
9.
Can multiple users access Technical Library with the same username and password?
No. Each user must log in with a unique username and password. A subscription may contain
an unlimited number of users; however, the number of users who are able to access Technical
Library simultaneously will be limited to the number of licenses your company purchases.
10.
What if I forget my password?
If you forget your password you can have it emailed to you by clicking the Forgot My
Password link on the login page.
11.
How do I renew my subscription?
Only the designated Group Administrator can renew subscriptions. If you are the Group
Administrator:
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Log in with your username and password
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From the top banner of the content page click on Settings
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Click on My Account Profile
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Click on Account Settings
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Click on the Subscription Info tab
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Click on the Renew Subscription button
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Verify your User and Group profile information
12.
How do I add an additional user to my group?
To add a user, you must be a Group Administrator. Use the following steps:
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Log in with your username and password
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From the top banner of the content page click on Settings
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Click on My Account Profile
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Click on Account Settings
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Click on the User Profiles tab
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Click the New User button
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Fill in the user profile screen
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Click the Save button
Deloitte Technical Library
https://ustechlib.deloitte.com/
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Deloitte Technical Library - Frequently Asked Questions
13.
How do I add an additional license?
Please contact customer support to add an additional license to your subscription.
14.
Is the Technical Library website compatible with mobile devices? Is a mobile-specific version
available?
No. A mobile-specific version of Technical Library is not currently available. The website is best
viewed with Internet Explorer 7.0 or higher.
15.
How do I contact support?
For information regarding Technical Library content, please contact your client service team.
For technical or administrative inquiries, contact customer support at:
Email: techlibrary@deloitte.com
Phone number: 1-800-877-0145
Support hours: Monday-Friday 8:30 a.m. - 6:00 p.m. Eastern Time.
Deloitte Technical Library
https://ustechlib.deloitte.com/
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