8025 Ashland Avenue
Manassas, Virginia 20109
Telephone: (703) 368-0164
Fax:
(703) 368-0931
RESIDENT HANDBOOK
Professionally Managed by Management Services Corporation
Revised 2/1/13
Welcome to Westgate Apartments & Townhomes
We are very happy that you have chosen to make Westgate your new home. If we can do
anything to help you, please let us know.
This handbook will give you the information you need to be comfortable in your new
apartment or townhome. As you will see, this handbook outlines information to help familiarize
you with the community. It includes instructions about your appliances and policies of the
community. Please use the handbook as a reference guide for future questions.
If you need further information about the contents of the handbook, please do not hesitate to
call us! The staff in the Business Office will be happy to help you.
It has been a pleasure working with you, and we want to personally welcome you to Westgate!
Sincerely,
Your Westgate Leasing Staff
Jennifer McNabb
Barbara Williamson
Nancy Muehl
Leon Burgess
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YOUR STAFF AT WESTGATE APARTMENTS
Management/Business Office ..................................................................................(703) 368-0164
Karen Parker
Bette Demma
Margaret Jordan
Paola Acosta
Dawn Brown
Regional Manager
Senior Property Manager
Property Manager
Bookkeeper
Customer Support Specialist
Leasing Office ...........................................................................................................(703) 368-9618
Jennifer McNabb
Barbara Williamson
Nancy Muehl
Leon Burgess
Marketing Manager / Corporate Consultant
Marketing Associate
Marketing Associate
Marketing Associate
Maintenance Office ..................................................................................................(703) 361-5779
Jeff Gregory
George Muehl
Paul Mason
April Johnson
Maintenance
Facilities Director
Assistant Facilities Director / Turnover Coordinator
Parts Manager
Maintenance Coordinator
Turnover, HVAC Technicians,
Grounds Staff, Maintenance Technicians
Community Coordinators ......................................................................................(703) 361-5779
24 Hour Emergency Maintenance .........................................................................(703) 361-5779
Website E-mail Fax
-
WestgateRents.com
Westgate@msc-rents.com
Business - (703) 368-0931
Leasing - (703) 368-2316
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TABLE OF CONTENTS
I.
Important Information for New Residents
1. Rent Payments – Business Center Office Hours ...................Pg. 6-7
2. Resident Business Center .......................................................Pg. 7
3. Maintenance ...........................................................................Pg. 7
4. Pool ........................................................................................Pg. 7-9
5. Fitness Center ………………………………………………Pg. 9
6. Parking ...................................................................................Pg. 10
7. Extermination ........................................................................Pg. 10-12
8. Move-In Inspection ................................................................Pg. 12
9. Mail Delivery .........................................................................Pg. 12
10. Renters’ Insurance ................................................................Pg. 12
11. Community Room .................................................................Pg. 12-13
12. Locks ....................................................................................Pg. 13
I.
Care of Appliances
1. Gas Stove ...............................................................................Pg. 13
2. Garbage Disposal ..................................................................Pg. 13
3. Refrigerators ..........................................................................Pg. 13
4. Air Conditioning – General Instructions ...............................Pg. 13-14
5. Air Conditioning – Garden Apartments ................................Pg. 14
6. Air Conditioning – Townhomes ...........................................Pg. 14
7. Bathtub & Shower Units .......................................................Pg. 14
8. Shower Guidelines ................................................................Pg. 14-15
9. Sinks ......................................................................................Pg. 15
10. Mold and Mildew Prevention ..............................................Pg. 15-16
III.
Community Guidelines
1. Guests ...................................................................................Pg. 16
2. Loud Music, Noise, Disturbances ........................................Pg. 16
3. Children................................................................................Pg. 16
4. Loitering ...............................................................................Pg. 16
5. Community Speed Limit ......................................................Pg. 16-17
6. Trash ....................................................................................Pg. 17
7. Entrances to Buildings .........................................................Pg. 17
8. Drains ...................................................................................Pg. 17
9. Utility/HVAC Closet ...........................................................Pg. 17
10. Hanging Pictures .................................................................Pg. 17
11. Balconies/Patios ...................................................................Pg. 17
12. Cleanliness ...........................................................................Pg. 17
13. Absence from Apartment/Townhome..................................Pg. 17
14. Vehicle Maintenance............................................................Pg. 17
15. Lock-Outs.............................................................................Pg. 17
16. Mini-Bikes ...........................................................................Pg. 17
17. CB/Ham Radios / Satellite Dishes / Antennas .....................Pg. 17
18. Washers, Dryers, Dishwashers .............................................Pg. 18
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19.
20.
21.
22.
23.
24.
25.
26.
IV.
Firearms ................................................................................Pg. 18
Hardwood Floors ..................................................................Pg. 18
Townhome Attics ..................................................................Pg. 18
Grills. ....................................................................................Pg. 18
Additional Locks ...................................................................Pg. 18
Keys ......................................................................................Pg. 18
Laundry Rooms .....................................................................Pg. 18
Yard Sales .............................................................................Pg. 18
Transfers
1. Within the Community ..........................................................Pg. 18-19
2. Military Transfer ....................................................................Pg. 18
V.
Lease Termination Options
1. Termination ............................................................................Pg. 19
2. Lease Takeover ......................................................................Pg. 19
3. Skip ........................................................................................Pg. 19
V.
Move Out Guidelines
1. Security Deposit .....................................................................Pg. 19-20
2. Cleaning .................................................................................Pg. 20
3. Move out inspection...............................................................Pg. 20
4. Keys .......................................................................................Pg. 20
5. Damages .................................................................................Pg. 20
V.
Satellite Dishes
1. FCC Rulings...........................................................................Pg. 20
2. Before Installation ..................................................................Pg. 21
3. After Installation ....................................................................Pg. 21
V.
Pets
1.
2.
3.
4.
Written Permission ................................................................Pg. 21
Non-permitted Pets ................................................................Pg. 21
Aquariums ..............................................................................Pg. 21
Rules ......................................................................................Pg. 21-22
IX.
Waterbeds
1. Proof of Insurance ..................................................................Pg. 22
2. Violations ...............................................................................Pg. 22
X.
Enforcement of Rules and Regulations, and Lease Provisions
1. Provisions..............................................................................Pg. 23
Resident understands and acknowledges this Resident Handbook and the contents are a part of
the lease agreement and are incorporated in their entirety into the lease agreement. Resident
further understands & acknowledges that a breach of the terms of the Resident Handbook shall
constitute a breach of Lease.
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I.
IMPORTANT INFORMATION FOR NEW RESIDENTS
1.
RENT
Rent is accepted at our Business Office. For your convenience, there is a mail slot to the left of the
entrance door for after-hours rental payments.
Business Office Hours
Monday - Friday 8:30 a.m. to 5:30 p.m.
Saturday - Sunday CLOSED
Leasing Office Hours
Monday - Friday 9:00 a.m. to 6 p.m.
Saturday - 9:00 a.m. to 3:00 p.m.
Sunday - CLOSED
We do not accept cash. Please pay with a personal check, cashier’s check or money order.
A.
RENTAL PAYMENTS
a.
Please be sure to write your address on your check or money order.
b.
Remember that rent is due on the first of each month. Late fees begin accruing on the 6th
of the month.
c.
Personal checks for rental payments will not be accepted after the 10th of the month.
Rental payments after the 10th must be made in the form of a money order or cashier’s
check.
d.
Neither Westgate Apartments nor Management Services Corporation will assume any
liability for rent, etc. paid to its agents.
e.
We do not redeposit checks returned by the bank. If you receive a notice from your bank,
call our business office immediately. If a check is returned, there will be a charge of
$25.00 for each returned check and late fees for the delinquent rent. If you have two
return checks within a one year period, your check writing privileges will be suspended
and all rental payments must be made in the form of a money order or cashier’s check.
WE DO NOT ACCEPT TWO PARTY CHECKS.
f.
CREDIT CARDS ACCEPTED THROUGH RENTPAYMENT! We are excited to
announce the newest amenity for our community – credit card payments for rent and
related charges! RentPayment is a service that processes credit card payments, for a
simple subscriber fee. RentPayment.com is easy to use:
1.
2.
3.
4.
5.
Go to www.rentpayment.com
Click on Sign Up Now!
Enter your name and address information
Select Property: MSC:Westgate Apartments
Enter rent payment amount
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6.
Enter Unit #:Residents who live in apartments will need to enter the last 3 digits of
their street address plus the apartment number. If you live in a single digit apartment
number make sure you place a 0 in front of the number.
EXAMPLE: 10153 Parkview Drive #4
10153 Parkview Drive #12
Unit #: 153-04
Unit #: 153-12
Residents in townhomes will simply enter their street address.
EXAMPLE:
10124 Portsmouth Road
Unit #: 101-24
8018 Ashland Avenue
Unit #: 080-18
 Select Auto Pay: this option will directly charge your credit card account, click no if only one time
payment.
 Enter credit card information and billing address information. Please enter the address the credit card
statement is mailed to.
2.
Resident Business Center
The Business Center is available for use and FREE for all Leaseholders. The Business Center has a
copier, fax machine and two computers with internet access. Some guidelines to be followed are
listed below:
A.
B.
C.
D.
Please check in with the Management Office before using the business center.
Residents under the age of 18 must be accompanied by a parent.
If there are other residents waiting to use the room, please limit your time to one hour.
The Business Center is only available during Management Office hours.
Monday through Friday ~ 8:30 AM to 5:45 PM
E. ****EATING OR DRINKING IN THE BUSINESS CENTER IS PROHIBTED****
For more details, please call the Management Office.
3.
MAINTENANCE REQUESTS are accepted at our Maintenance Office during normal business
hours:
8066 Ashland Avenue #2, Manassas, VA 20109
Phone - (703) 361-5779
Hours: Monday - Friday 8:00 a.m. to 5:00 p.m.
Saturday - Sunday CLOSED
EMERGENCY CALLS: Please call (703) 361-5779.
Technician for you after normal business hours.
4.
Our answering service will contact a
POOL RULES AND REGULATIONS (All rules and regulations apply to the pool and area inside the fence.)
The pool opens each year on Memorial Day weekend and closes Labor Day weekend. The hours may
vary from year to year, but generally they are from 12:00 p.m. to 8:00 p.m., Tuesday through Sunday.
During the school season the pool is open from 4:00 p.m. to 8:00 p.m., Tuesday through Sunday. The
pool is closed on Mondays (unless it is a holiday). There is a beautiful deck and pool house for your
enjoyment in the pool area as well as a drink and snack machine. Management reserves the right to
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permanently revoke pool privileges for unacceptable behavior. City and County Health
Regulations dictate that the pool must be closed and treated when contaminated with human
waste. Management reserves the right to close the pool at any time for safety reasons.
A. Entrance - Residents must show a picture ID before admittance to the pool will be allowed.
Residents and guests are required to sign in and out at the pool desk each time they visit the pool.
B. Behavior - All safety rules and good conduct must be observed.
a.
b.
c.
d.
e.
No running, pushing, wrestling, horseplay or any activity that is dangerous or disturbing will
be tolerated.
No diving is allowed.
Anyone behaving in an offensive, obnoxious or unsafe manner will be expelled from the pool
area immediately.
No one under the influence of drugs or alcohol will be permitted.
The pool area is off limits after closing. Trespass Warrants will be issued and legal action
taken for anyone found inside the fenced pool area after closing.
C. Swimming Attire – Proper swimming attire must be worn inside the pool. No street clothes,
cutoffs or loose garments are permitted. T-Shirts worn over swimwear are acceptable.
D. Disposable diapers are not permitted in the pool. Garments specifically designed for pool use
(such as “Little Swimmers”) are acceptable. If you do not have such an item, you can purchase
them at the pool attendant counter.
E. Floats, toys, radios – All items brought into the pool area are AT YOUR OWN RISK. Westgate
is not responsible for lost or stolen items.
F. Small radios are allowed if played at a reasonable volume (to be determined by the pool
attendant).
G. Small water toys, floats and beach balls are allowed in the shallow section of the pool (4 ft. and
under).
H. No water guns are permitted.
I. Food – No glassware or chewing gum is permitted in the pool area. Alcohol is expressly
forbidden.
J. Children and Guests – Children under 13 must be accompanied by an adult 18 years or older.
Children between the age of 13 and 18 years old must either pass the swim test administered by a
life-guard or be accompanied by an adult in order to be admitted to the pool. Parents are
responsible for the actions of their children and guests. Maximum of (2) two guests per home per
day, unless prior approval by management. Guests must be accompanied by a resident at all
times. Guest fees posted at Pool House entrance.
K. Hold Harmless – All use of the swimming pool is at your own risk.
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L. Pool parties are not allowed.
M. Shower before entering the pool.
N. No one will be allowed in the pool with any type of open wound, bandage or cast.
O. Dispose of all cigarettes in the proper receptacles.
P. Any complaints, concerns, questions or comments should be brought to the attention of a
Westgate Manager.
5.
FITNESS CENTER
The Fitness Center is located at 8019 Ashland Avenue, main entrance in rear of building. The hours
of operation are from 6 am to 11 pm daily. There are 6 cardio machines and 5 weight resistance
machines.
A. Access – Residents pay a one-time $30 non-refundable Fitness Center registration fee and a $30
refundable Access Card Deposit. Lost card replacement fee is $25 non-refundable.
B. Behavior – All safety rules and good conduct must be observed.
a. For health and safety reasons, no-one under the age of 18 is permitted in the Fitness Center
unless accompanied by parent or legal guardian, or someone 18 or older who is authorized
by parent or legal guardian to supervise said person.
b. The Fitness Center is for use by residents and their invited guests only. Invited guests may
not use the Fitness Center unless accompanied by a resident. One guest per visit.
c. Please read posted instructions before using exercise equipment. If you do not understand
the instructions, do not use the equipment.
d. Please wipe down equipment with provided antiseptic wipes after each use.
e. Use of equipment is on a first-come, first served basis, therefore please be considerate and
limit your time on the equipment.
f. Please notify Management immediately of any equipment problems, and do not use any
equipment that is not working properly.
g. Management urges you to take caution not to overexert yourself, and recommends
exercising with a partner.
h. Use of Fitness Center facilities is “at you own risk”. No attendants or supervision of any
kind will be provided. Management is not responsible for accident or injuries related in any
manner to the use of these facilities.
i. Failure to comply with these rules & regulations could cause your Fitness center privileges
to be revoked and future access denied. Management reserves the right to prohibit use of
the Fitness Center by any individual failing to comply with normal precautions and posted
rules.
j. LOITERING, SMOKING, and ALCOHOLIC BEVERAGES are NOT PERMITTED in the
Fitness Center.
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6.
PARKING
A. Parking permits for Apartments (except 8004, 8006, 8008, 8010 Ashland Avenue):
Two (2) parking permits may be issued per address with proper vehicle registration and resident
identification. Apartment residents are responsible for directing guests to designated “GUEST”
parking areas (yellow-lined spaces).
B. Parking permits for Townhomes and 8004, 8006, 8008, 8010 Ashland Ave. Apartments:
One (1) parking permit may be issued per address with proper vehicle registration and resident
identification. Townhomes and apartments as indicated above are also assigned one (1) numbered
space. Residents are responsible for monitoring their numbered space. Unmarked spaces are for
permit holders only, but are not reserved.
C. All parking permits must be renewed annually. It is the resident’s responsibility to assure all
vehicles have current parking stickers visibly displayed.
D. Parking or storing commercial or large recreational vehicles on Westgate property is not allowed.
E. Storage of vehicles on Westgate property is not permitted - with or without parking permits.
Abandoned vehicles will be towed.
F. Vehicles parked beside yellow curbs, in fire lanes, in designated “no parking” areas, or blocking
ingress/egress or access to trash dumpsters will be towed without warning.
G. NO vehicle repair of any kind is permitted on Westgate property.
H. 2 Car Wash and Vacuum areas are located on Porter Ridge Lane & Ashland Avenue for our
residents’ use and convenience. Please observe posted rules and guidelines for use.
I. A 10 MPH speed limit is to be observed on Westgate property. Drive cautiously and be aware of
children and pedestrians.
J. All vehicles parked on Westgate property must:
i. be in running order and not pose a threat to property or safety,
ii. be properly licensed, equipped with current county decal and inspection stickers,
iii. display current Westgate parking permit, be parked in appropriate numbered space, or be
parked in “visitor parking space” (yellow-lined space).
K. Warnings for improperly parked vehicles are given only at our discretion prior to towing, as
required by law. Towing is done at the expense of the vehicle owner. Parking privileges may be
revoked for chronic failure to observe parking rules and regulations.
7.
EXTERMINATION PROGRAM
There is an ongoing preventive extermination program at Westgate. Extermination treatments are
done on a rotational schedule and are required to assure the effectiveness of the program.
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THINGS YOU CAN DO TO HELP ELIMINATE PESTS
A. Empty the trash can each evening. This is a must, especially if there is any wet garbage in the
trashcan. Pests will feast all night if you provide the banquet!
B. Dirty dishes must be washed or at least rinsed off so that no food is left in the sink.
C. Bags, boxes, and newspapers should not be kept in the kitchen. All these things provide hiding
places for pests that are almost impossible to penetrate with chemicals.
D. Grease gobbles up pesticides. If a surface is greasy it not only provides food for pests, but also
absorbs any pesticide before any pest can contact it. Get rid of any grease. Clean with soap and
water each time you fry any food.
E. Move refrigerator and clean under it at least twice a year.
F. Store seldom used items in another room. Pests like to stay where they are not disturbed. They
love that box on top of the cabinets that you never open.
G. Repair any plumbing leaks. That dripping water in the sink or tub provides an ideal humid
environment that pests love. They also must drink water to survive.
H. If you have a pet, make sure the food is put away at night. Dog or cat food happens to be gourmet
pest food. Keep any open dry food in a sealed container.
I. If you see any cracks and crevices, especially in the kitchen and bath, please contact the
Maintenance Department so they can be caulked and sealed. Pay special attention to the holes
around the pipes where they enter the wall.
The important thing to remember is that pests need food, water, and shelter in order to survive. By
limiting these things in your home you will be making it more difficult for pests to survive.
With all of the recent media coverage surrounding bed bugs, people are concerned about bringing bed
bugs into their home. Please remember to avoid bringing used furniture into your home, especially
furniture you may find along the curb or in a dumpster as it could have bed bugs.
A. When coming home place backpacks, purses and clothing in the dryer for at least 25 minutes.
B. Shower and make sure you wash your hair thoroughly.
C. When traveling, inspect the room for bed bugs. Pay careful attention to the bed, inspecting the
sheets and the mattress seams. Look for small dark spots, cast shells and live bed bugs. Use a
flashlight if one is available. If you see sings of bed bugs, immediately request a new room.
D. Avoid placing your luggage on the bed, sofas and floor. When possible, place it on a table or
luggage rack. Inspect the luggage rack before using it to store your luggage because bed bugs can
hide in furniture joints.
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E. Use a duffle bag when traveling so that it can be laundered. If you use a suitcase, inspect it
carefully to make sure that no bed bugs hitched a ride home with you. Vacuum your suitcase as
an added precaution.
F. Launder your bedding on a weekly basis. Wash and dry sheets and blankets on high heat.
G. Wash and dry all new clothing on high heat prior to wearing it.
H. Avoid bringing used furniture into your home, especially furniture you find along the curb or in a
dumpster as it may have bed bugs. If you discard an item of furniture that has bed bugs, please
use spray paint to label that it has bed bugs. Doing so will keep someone from taking the
furniture into their home.
I. Keep your home as clean and clutter-free as possible. The more clutter in your home, the more
places for bed bugs to hide.
8.
MOVE-IN INSPECTION
In accordance with the Virginia Residential Landlord Tenant Act, you have been provided with a
Move-in Inspection form to be used to note any permanent damages or defects that you see in your
new home. You have five (5) days from the date you move-in to return the list to the Leasing Office
with any changes. Please follow these guidelines in completing the form. A copy for your files will
be provided upon the return of the inspection sheet.
A. PLEASE DO NOT put maintenance requests on the move-in inspection sheet. Attach a separate
sheet of paper for maintenance requests or call for service at 703-361-5779.
B. If in doubt - write it down! If you have any questions about the Move-In Inspection, please
contact the Leasing Office.
9.
MAIL DELIVERY
Mailboxes must have names of all residents clearly displayed inside the box or the Post Office may
not deliver mail. The Business Office will not accept packages unless there is written authorization
on file.
10.
RENTER’S INSURANCE
We strongly urge you to purchase renter’s insurance to cover your possessions. Westgate Insurance
does not cover Resident’s possessions.
11.
COMMUNITY ROOM
A. The Clubhouse Community Room is available by reservation to all lease holders.
B. Functions may be scheduled during the following hours:
Monday through Friday ~ Start time may begin at 6:00 PM and end by 11:00 PM
Saturday and Sunday ~ Start time may begin at 3:00 PM and end by 11:00 PM
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C. There is a $100.00 refundable deposit and a non-refundable fee of $100.00 needed in the form of
a money order or cashier’s check. You must have a zero rental account balance to reserve the
Clubhouse.
D. Reservations must be placed at least 24 hours in advance and may not be reserved more than 30
days in advance.
E. No more than 45 guests are permitted in the Community Room at one time.
F. Setup time and clean up time for the function must not exceed the allotted time period. Any
damages will be deducted from the refundable deposit.
G. The Resident must be present the entire time of the function.
H. *****SMOKING INSIDE THE BUILDING IS PROHIBITED*****
If you are interested in reserving the Clubhouse Community Room, please call the Management
Office at (703) 368-0164.
12.
LOCKS
Please remember to lock all of your doors (including the deadbolt lock). Thumb locks (window stops)
were installed on all windows which will allow residents/parents to restrict the window opening.
Please keep furniture away from windows to discourage children from climbing near windows.
Window guards are also available for installation at the resident’s request and expense. Window
guards screw into the sides of a window frame and have bars set 4” or less apart. It is the resident’s
responsibility to notify management of any window or door problems or if thumb locks need to be
replaced. Please contact the Westgate Maintenance Office at (703) 361-5779 if you have any
questions or concerns about thumb locks, window safety or additional window protection.
II.
CARE OF APPLIANCES
1.
GAS STOVES
2.
If you have any problems with your gas stove, please call the Maintenance Office.
GARBAGE DISPOSAL
Please do not put bones, seeds, fruit peelings, uncooked dried beans, rice, peas, pop top tabs,
silverware, etc. down the disposal. Keep the rubber cap over the disposal at all times to
prevent items from falling into the unit. If the disposal does not properly work, press the
"reset" button on the bottom of the unit. If you need assistance, call the maintenance office.
Garbage disposals must be used in a sensible manner.
3.
REFRIGERATORS
If you have any problems with the cooling of your refrigerator, please call our maintenance
office.
4.
AIR CONDITIONING-GENERAL INSTRUCTIONS
A. Set thermostat to "Cool" and "Automatic” and to the desired temperature. Do not use
13
"Fan" setting; the Air Conditioner will not cool at this setting.
B. Close all windows and outside doors. Turn on bathroom exhaust fan when showering
and range fan when cooking to remove humidity and heat.
C. Air conditioners must be given time to cool down the carpet, bedding, and walls, etc., and
remove excess HUMIDITY. Running the air conditioner at a comfortable temperature
continually is less expensive - select a setting and LEAVE IT at that setting. Do not turn
the unit on and off. This practice will increase your electric bill.
D. If you are having a large group of people over, lower the thermostat setting 2 - 3 degrees
two hours or so before the guests arrive.
5.
AIR CONDITIONERS/GARDEN APARTMENTS
A. Open the vents in living room and kitchen fully. Close the bathroom vents; the bathroom
will cool naturally when larger rooms cool.
B. Open the bedroom vents until comfortable. Following these guidelines will direct a
greater volume of air to the larger living room.
6.
AIR CONDITIONERS/TOWNHOMES
A. Open the vents upstairs fully.
B. Close the bathroom vents.
C. Close the downstairs vents. Cold air falls naturally.
After following the instructions, if you believe your unit is not working properly, please call
the maintenance office immediately.
7.
"TUB AND SHOWER" UNITS
Tubs and shower units must not be cleaned with abrasives such as soap pads, etc. Please use a
spray on or mild powder cleanser.
8.
SHOWER GUIDELINES
It is very important that you follow the precautions listed below to prevent ceiling leaks into
the apartments or rooms on lower floors.
A. Close the shower curtain fully, placing it inside the tub or shower stall to make a seal
with it as close to the wall as possible. We strongly recommend a double shower curtain.
B. Place a heavy bath mat on the floor.
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C. After you shower, please check the floor for any water accumulation and dry it
immediately.
D. Report any deteriorating caulking/grouting or any mold and mildew to the Maintenance
Office immediately at (703) 361-5779.
9.
SINKS
Please do not use any type of drain opener in sinks or bathtubs. Call the maintenance
department at 703-361-5779 to report slow or clogged drains, and other plumbing problems.
*Please note: If a service call results from misuse or abuse with any of the above
described appliances or fixtures, a service charge will result and you will be billed for
the repair or replacement.
10.
MOLD AND MILDEW PREVENTION
It is our goal to maintain the highest quality living environment for our residents. To
help achieve this goal, it is important to work together to minimize the potential for
conditions that could lead to the growth of naturally occurring mold.
Residents can help minimize mold growth in their apartment homes by taking the following
actions:
A. Open windows. Proper ventilation is essential. If it is not possible to open windows, run
the fan on the apartment air-handling unit to circulate fresh air throughout your apartment.
B. In damp or rainy weather conditions, keep windows and doors closed.
C. If possible, maintain a temperature of between 50 degrees and 80 degrees Fahrenheit
within your apartment at all times.
D. Clean and dust your apartment on a regular basis as required by your lease. Regular
vacuuming, mopping, and use of environmentally safe household cleaners are important to
remove household dirt and debris that contribute to mold growth.
E. Periodically clean and dry the walls and floors around the sink, bathtub, shower, toilets,
windows and patio doors using a common household disinfecting cleaner.
F. On a regular basis, wipe down and dry areas where moisture sometimes accumulates, like
countertops, windows and windowsills.
G. Use the pre-installed bathroom fan or alternative ventilation when bathing or showering
and allow the fan to run until all excess moisture has vented from the bathroom.
H. Use the exhaust fans in your kitchen when cooking and while the dishwasher is running.
Allow the fan to run until all excess moisture has vented from the kitchen.
I. Use care when watering houseplants. If spills occur, dry up excess water immediately.
15
J. Ensure that your clothes dryer vent is operating properly, and clean the lint screen after
every use.
K. When washing clothes in warm or hot water, watch to make sure condensation does not
build up within the washer and dryer closet. If condensation does accumulate, dry with a
fan or towel.
L. Thoroughly dry any spills or pet urine on carpet.
M. Do not overfill closets or storage areas. Ventilation is important in these spaces.
N. Do not allow damp or moist stacks of clothes or other cloth materials to lie in piles for an
extended period of time.
O. Immediately report to the management office any evidence of a water leak or excessive
moisture in your apartment, storage room, garage, or any common area.
P. Immediately report to the management office any evidence of mold growth that cannot be
removed by simply applying a common household cleaner and wiping the area. Also
report any area of mold that reappears despite regular cleaning.
Q. Immediately report to the management office any failure or malfunction with your heating,
ventilation, air-conditioning system, or laundry system. As your lease provides, do not
block or cover any of the heating, ventilation or air-conditioning ducts in your apartment.
R. Immediately report to the management office any inoperable windows or doors.
S. Immediately report to the management office any musty odors that you notice in your
apartment.
III. COMMUNITY GUIDELINES
1. RESIDENTS ARE RESPONSIBLE FOR THE ACTIONS OF ALL THEIR GUESTS.
RESIDENTS AND GUESTS ARE EXPECTED TO OBEY AND COMPLY
COMPLETELY WITH COMMUNITY RULES AND REGULATIONS.
2. Stereos, televisions, radios and conversations should be kept to a moderately low level.
Remember that loud noise disturbs other residents.
3. Parents are responsible for the actions of their children and/or guests. Running or jumping in the
apartment, the common hallways or laundry rooms is not permitted. Congregating in the common
hallways, laundry rooms or on the front stoop of the apartment building is not permitted.
4. Loitering is absolutely not allowed in the hallways, on the steps, in the parking areas, or in
the laundry rooms. ABSOLUTELY NO PUBLIC DRINKING IS ALLOWED ON THE
PROPERTY.
5. DRIVE CAREFULLY throughout the community and be cautious of children playing. A 10
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MPH speed limit is observed on Westgate property.
6. No littering. All trash should be taken to the nearest dumpster and disposed of properly. Do not
place garbage bags, newspaper, etc. outside your door or in laundry rooms. There are newspaper
recycling bins on Porter Ridge Lane and beside 8055 Ashland Avenue.
7. The County and State Fire Codes prohibit the placing of trash, boxes, tricycles, bicycles, toys,
grills, etc. in the entrance or on the steps of buildings. For your safety and the safety of those
around you, please obey the Fire Codes.
8. Do not put sanitary napkins, tampons, paper towels, disposable diapers, etc. down the toilets.
This can cause serious plumbing problems not only to your apartment, but to the other apartments
around you because they clog the main sewer lines.
9. County Ordinances prohibit the use of the utility closet as a storage room. The storage of personal
belongings in this area is a fire hazard. Management will not be responsible for any damage to
articles stored in the closet. Also, storage around your HVAC unit cuts down the efficiency of the
heat or air conditioning. If personal belongings are stored in the utility closet, we will remove the
items and bill you for the labor. (You could be held responsible in the event of damage from a
fire caused by storage in this room.)
10. USE NAIL PICTURE HANGERS FOR HANGING PICTURES. Please do not use stick-on
hangers.
11. Balconies/patios are to be kept clean and orderly at all times. Laundry, towels, blankets, clothes,
etc. are not to be hung or displayed on balconies, patios or yard areas. Trash is not to be stored on
balconies. Motorcycles, boxes, tires, etc. are not classified as patio furniture and are not to be
kept on any balcony or patio. Clothes lines of any kind are not permitted anywhere on the
property.
12. Your apartment or townhouse, including all outside areas, should be kept in a clean and sanitary
manner.
13. During the winter months, if you expect to be gone from the apartment, we ask that you leave the
heat on in your apartment to a setting of at least 55 degrees to prevent pipes from freezing.
14. The repair of vehicles in parking areas is not permitted. You may wash your cars only in the
designated area located on Porter Ridge Lane next to the dumpster. A car vacuum is provided for
use as well.
15. There will be a $25.00 charge for lockouts when the business office is closed. Prices are subject
to change per signed lease agreement.
16. ABSOLUTELY NO MINI-BIKE RIDING within the boundaries of the apartments and
townhomes. Motorcycles must be parked legally and display a Westgate parking sticker.
17. No CB radios or ham radio equipment is to be operated on the property. Satellite dishes, antennas
or other items are prohibited from being attached to any building or placed on patios or backyards.
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18. No portable washers, dryers or portable dishwashers are to be used in the apartments.
19. Firearms or BB guns are not permitted to be discharged on the property.
20. Carpeting is required over at least 80% of hardwood floors.
21. Absolutely nothing is to be stored in the attics of the Townhomes. They are for access by
Management only.
22. By order of the Fire Marshall, grills must be kept at least 15 feet from the buildings. Cooking on
balconies is a fire hazard and is PROHIBITED.
23. No locks are to be added or removed from the premises by the residents.
24. We do not release keys for any apartment or townhome to anyone who has not signed the lease.
Please do not send children to pick up keys. Any person younger than 12 years of age must be
accompanied by an adult in order to receive a key.
25. Our laundry rooms are open 24-hours. Card operated washers and dryers are installed in our 16
laundry rooms. The laundry equipment only accepts reloadable laundry cards – no coins. Each
apartment or townhome will receive one free laundry card with a $3.00 pre-loaded value at movein. Cards can be reloaded at the AdValue machines located by the Westgate Pool House on
Ashland Avenue. These machines will accept cash, credit or debit cards. Additional or
replacement cards can be purchased at the AdValue machines. Cards cost $5.00 and come with
$3.00 pre-loaded. Please report any loss of money or broken machines to MacGray at 1-800MAC-GRAY (1-800-622-4279).
26. Management sponsors Community Yard Sales periodically. Individual residents may not have
yard sales in their yard, townhome, apartment or any common Westgate property. Management
will announce dates for community yard sales in the monthly newsletter.
IV.
TRANSFERS WITHIN THE COMMUNITY
1. Transfers within the property will be considered under certain circumstances, but there may be a
fee charged. Please call the Leasing Office for further information at 703-368-9618.
2. Military Transfer
We do not have a specific military transfer clause in our lease as the Virginia Residential
Landlord Tenant Act addresses this issue.
A. Lease may be broken with a full 30 days written notice with presentation to Landlord of a
copy of orders.
B. A lease may not be broken if you voluntarily leave or retire, or if your change of station is less
than 35 miles from the property.
C. The termination date must be no more than 60 days prior to the report date.
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D. Rent must be paid per normal lease requirements.
E. This section applies to members of the military. It does not apply to Civilian Employees.
V.
LEASE TERMINATION OPTIONS
When someone moves into our community, we are hopeful their residency will be a long and happy
one. However, we understand that unexpected circumstances often require adjustments in our lives.
We have summarized the options available to assist you in resolving your lease agreement.
1.
Termination: Paragraph 16 of your lease agreement (as amended on 10/25/2001) provides the
option of terminating your lease by giving Westgate 30 days prior written notice, paying an early
termination fee (fee is equivalent to one month’s rent), and repaying any rental concession you
may have received when you signed your lease. Your security deposit is not affected. All
applicable fees are pre-paid at time notice is given.
2.
Lease Takeover: You may choose to find a qualified applicant to takeover the remainder of
your lease. Advertising or marketing for your apartment/townhome will be your responsibility.
The prospective takeover party will be required to apply with Westgate by completing the
application process. Provided Westgate Management approves the application, a Lease
Takeover Agreement will be required and signed by all parties, including original tenant. A new
Lease Agreement will be executed to relieve you of future responsibility under the original lease.
A $100 lease takeover fee (must be paid by either the original tenant or the lease takeover
tenant). The lease takeover option is available at any time during your residency, provided your
rental account has a $0 balance. The security deposit paid when you moved in to the
apartment/Townhome will remain on the rental account and will not be returned to you. You
may negotiate a return of the security deposit (all or in part) with the lease takeover tenant.
3.
Skip: You may find it necessary to end your residency immediately by relinquishing possession
of your apartment/townhome back to Westgate. All parties to the lease must vacate the
apartment/townhome and the keys must be turned into the Westgate Business Office.
Relinquishing possession of the apartment/townhome does not relieve you of your financial
responsibility to Westgate. You will continue to be billed for rent until your lease ends, or until
your apartment/townhome is re-rented and occupied (whichever occurs first). Westgate will
promptly prepare and market the apartment/townhome for re-rental. Please understand, however,
there is no way to predict if and when the apartment/townhome will re-rent. Your security
deposit will be applied first to any damages in the unit, and then to unpaid rent.
Regardless of which option you choose, it is important to provide Westgate with a forwarding
address.
VI.
MOVE OUT GUIDELINES
To help ensure that your move goes smoothly, our Management team has assembled the following
guidelines for you. If you have any questions about the information in this guide, please do not
hesitate to call us.
1. Security Deposit: Our goal is to return 100% of your refundable security deposit, plus interest
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in accordance with the Virginia Residential Landlord and Tenant Act. We expect the
apartment or townhome be left in the same condition as it was when you moved in; clean and
in good repair. Reasonable “wear and tear” will be given due consideration, as will any
damages reported at move-in. You can expect an accounting of your refundable security
deposit return within 45 days of your move-out.
2. Cleaning your apartment or town home: The non-refundable restoration fee paid at the
time of move-in will cover the following costs: Steam clean carpets; wipe down all
appliances, kitchen cabinets and countertops; light cleaning of vinyl flowing in hallway,
kitchen and bathroom; wipe down of all bathroom fixtures and countertops; light bulb
replacement; wipe down of mini-blinds and windows; wipe down of shelves. The restoration
fee will not cover the cost for excessive cleaning, repairing pet damage, repairing wall
damage, repairing or replacing damaged carpets or floors, removing trash, debris or personal
items and repairing or replacing damaged fixtures including but not limited to mini-blinds,
screens, windows, doors, faucets, sinks, lights, cabinets, tile, countertops, and railing. Any
excessive cleaning and/or damage will be deducted from the refundable security deposit.
3. Move-out inspection: We urge you to be present for your move-out inspection. Please call
the Maintenance Department [361-5779] at least five days in advance to schedule an
appointment. Your move-out inspection will be scheduled within 72 hours of termination of
occupancy.
4. Keys: Keys will be collected by the inspector at the time of your move-out inspection if you
are present. Otherwise, all keys must be turned in to the Business Office the day your lease
expires. A receipt will be issued for all keys received. Rent will be charged until keys are
received.
5. Damages: You are responsible for any damages to the apartment or town home not reported
at move-in. Nail holes must be patched and sanded. Walls painted a different color must be
restored to the original color; wallpaper and other alterations, unless written authorization
from the Property Manager is obtained in advance, must be removed and walls restored. You
will be charged for painting beyond normal wear and tear. Our Maintenance Department can
assist you in determining possible charges.
VII.
SATELLITE DISHES
1.
A new FCC ruling effective January 22, 1999 will permit, with certain restriction, the
installation of an individual satellite dish, of one meter or less, or a traditional stick-type
antenna within a resident’s leasehold. The following conditions and restrictions will apply:
A.
B.
C.
D.
No dish may be installed on any common area including walls, outside windowsills,
roofs, common area balconies or stairwells, lawns or any other common area.
No holes may be drilled through the outside walls, roofs, balcony railings, glass,
fences or concrete patios.
Westgate Apartments is not required to install a central dish or any other device for
residents who cannot otherwise receive a satellite signal.
The satellite dish must be a stand alone system. A resident may not splice into any
existing wires or cables.
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E.
Under no circumstances can a device extend the dish or antenna beyond the balcony
railing, patio line or fence.
The new FCC ruling permits Westgate to require that residents comply with Westgate polices
in regard to satellite dish installation. PLEASE CONTACT THE BUSINESS OFFICE
FOR DETAILS BEFORE YOU INSTALL A DISH. In general, you will need to provide
proof of liability insurance, pay a security deposit and arrange for an inspection after the dish
is installed.
All questions about signal reception, installation and cost of satellite dishes should be directed
to the provider of your choice. Westgate Apartments does not assume any responsibility for
assuring your signal reception to any unit or making provisions for or providing costs of
satellite service to a resident.
Improper or unauthorized installation of a satellite dish will be considered a serious breach of
lease and will be handled accordingly.
2.
3.
VIII.
BEFORE INSTALLATION:
A.
Sign Satellite Lease Addendum.
B.
Sign Hold Harmless Agreement.
C.
Provide proof of liability insurance (renter’s policy with minimum $300,000 liability
coverage).
D.
Pay $250.00 refundable deposit and $25.00 inspection fee. The refundable deposit can
only be paid by money order or cashier’s check.
AFTER INSTALLATION:
A. You will need to schedule inspection with the business office - (703) 368-0164.
PETS
1. Pets are permitted in our apartments/townhouses, but there are restrictions. Each resident must
have written permission as a part of his/her lease. Any resident who has a pet without written
permission is in direct violation of the lease agreement. Having a pet without prior permission is
a serious and material breach of your lease.
2. Any aggressive-breed dogs including full, mixed-breed or derivatives of American Staffordshire
Terriers, Pit Bull Terriers, Rottweilers, Chows, Doberman Pinchers, German Shepherds, Ferrets,
Snakes, Arachnids and Venomous creatures are not permitted on Westgate premises.
3. Aquariums of 50 gallons or larger require proof of insurance covering water damage, should the
aquarium leak and/or cause damage to the apartment and/or surrounding apartments.
4. For those residents who have signed a pet addendum, the following rules are mandated by
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Westgate Apartments and where noted by the laws of Prince William County.
A. Two pets are permitted per unit. Combined pet weight cannot exceed 65 lbs. in apartments,
and is unrestricted in townhouses, however must be an accepted breed. Owner shall comply
with State and Local regulations as to licensing. Dogs, four months or older, are required to
wear a collar bearing a license (Section 4-46) Prince William County Regulations.
B. Dogs are prohibited from running freely. Dogs must be on a leash (Section 4-23) and must be
walked in wooded or open areas away from buildings, lawns, shrubs, walks, pools,
playgrounds or other recreational areas or facilities.
C. It is unlawful to knowingly or willfully allow your animal to urinate or defecate on private
property (Section 4-11 & 4-26). Residents are required to clean up after their pet.
D. Prolonged or intense noise or barking will not be permitted (Section 14-5.1). Such noise or
barking will constitute a justifiable complaint.
E. For further information regarding Animal Related Laws in Prince William County go to
www.pwcgov.org.
F. The resident(s) agrees to hold Westgate Apartments harmless from any loss arising from
injury or damage to person or property incurred as a result of such domestic pets being kept on
the premises.
G. In the event the resident(s) violates any of the above Pet Rules, upon receipt of five (5) days
written notice from Management, the pets shall be removed from the premises.
H. Pet(s) must be brought in for a picture prior to execution of pet addendum.
I. Pet Fee - Fees below subject to change without notice. There is a maximum of two pets per
household.
Combined weight under 65 lbs.
Pet Fee
$200.00 (non-refundable and non-transferable)
Dog, Cat or Rabbit $20.00 monthly fee per pet
Combined weight over 65 lbs. (Townhouses only)
Pet Fee
$300.00 (non-refundable and non-transferable)
Dog, Cat, or Rabbit $25.00 monthly fee per pet
IX.
WATERBED POLICY
1. Proof of insurance covering waterbed damage is required before move-in or fill-up.
2. Residents discovered violating this policy would be subject to possible eviction if requirements
were not met within five days from date of notice.
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X.
ENFORCEMENT OF RULES, REGULATIONS AND LEASE PROVISIONS
We design these regulations to protect the rights of all residents. We expect compliance with the
Rules and Regulations and all Lease provisions. Failure to abide by your lease and Community
Rules and Regulations could jeopardize your housing at Westgate. If you are unsure about the intent
of any of the provisions or regulations, please call our Business Office at 703-368-0164.
***Note: Any dollar amounts quoted in this booklet are subject to change.
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