“We were challenged with how to teach our retail sales force about our products while also generating their enthusiasm for selling them. The Nextel Life
Solutions game board designed by Miller Consultants succeeded in accomplishing both of these goals.”
Pat Supernor, Retail Sales Director, Nextel/Sprint
In fact, people learn best when they are engaged! Research shows that we retain learning longer when the training involves a variety of our senses.
Board games do the trick. Board games appeal to all ages. Games involve learners mentally, socially, emotionally, and physically. Games add sizzle to the training process.
Use board games to teach the steps in a new technical process, reinforce company-specific information and terminology, or provide learners with practice in sales techniques. Here are some ways to incorporate board games into your training:
 Highly regulated companies can use board games to add some action to the yearly (and often tedious) mandatory training.
 Board games are a great vehicle for teaching or reinforcing company history, values, products and markets in orientation training.
Board games can help you
 Provide customer service reps with active practice in handling difficult situations.
 Teach telephone skills to call center personnel.
 Reinforce the basic principles of lean manufacturing.
 Teach and reinforce company values.

In summary, board games
 Create visual excitement.
 Reinforce your company’s values and culture.
 Address your company’s unique needs and specific training objectives.
Samples on next 2 pages

Sample: Nextel Training Game

Sample: LexisNexis Training Game