ENTRY-LEVEL MANAGER
Description: Entry-level managers will be able to use the latest technology and management
techniques to organize, plan, and manage human resources, assets, and other business
resources and functions. An entry-level manager should demonstrate interpersonal skills,
professionalism, effective communication, leadership, and problem-solving skills.
A.
PROFESSIONALISM
A.1
A.2
A.3
A.4
Presents professional appearance
Demonstrates initiative, motivation, loyalty, and positive attitude
Demonstrates business/work ethics; i.e., honesty, integrity, character and sensitivity
Demonstrates flexibility; e.g., adapt to change, willingness to perform various functions
(cross training)
Demonstrates resourcefulness and creativity
Prioritizes and practices time management; e.g., multi-tasking
Produces high-quality work consistently
Demonstrates business etiquette as appropriate for the position/environment
Practices stress management
Balances personal and professional responsibilities
Participates actively in civic/community functions
Develops a path for professional growth
Practices self control
A.5
A.6
A.7
A.8
A.9
A.10
A.11
A.12
A.13
B. COMMUNICATION SKILLS
B.1
B.2
B.3
B.4
B.5
B.6
B.7
B.8
B.9
Communicates effectively within all levels of the organization; e.g., solicit feedback when
appropriate
Communicates effectively with diverse audiences; e.g., age, race, gender, experience
Demonstrates active listening skills
Recognizes and applies appropriate tone and body language
Demonstrates acceptable business writing style; i.e., concise, grammatically correct,
comprehensible, communicates purpose
Choose appropriate medium to communicate message; e.g., face-to-face, email,
telephone
Reads and interprets documents
Delivers presentations using appropriate technology; e.g., multimedia
Leads and participates in meetings; local, remote, webinar
C. LEADERSHIP
C.1
C.2
C.3
C.4
C.5
C.6
C.7
C.8
Supports and relates organizational vision and mission
Establishes and communicates goals for self and others
Defines expectations and standards
Develops the team by empowering, setting common objectives, setting standards,
negotiating, compromising, and setting work priorities
Leads by example (role model)
Uses decision-making skills
Delegates authority – how, when, and why
Motivates and supports employees
C.9
C.10
C.11
C.12
Manages conflict
Sells ideas/develops persuasive technique
Celebrates successes
Learns from mistakes and shares best practices
D. PROBLEM SOLVING
D.1
D.2
D.3
D.4
D.5
D.6
D.7
Recognizes, defines, and understands the problem
Identifies possible solutions using other resources
Evaluates and prioritizes alternatives based on feasibility
Makes decisions in a timely manner
Implements decision
Evaluates results (outcomes)
Follows up
E. HUMAN RESOURCES/EMPLOYEE RELATIONS
E.1
E.2
E.3
E.4
E.5
E.6
E.7
E.8
E.9
E.10
E.11
E.12
E.13
E.14
Develops/maintains partnership with HR representative
Adheres to all federal and state laws as applicable
Manages selection and retention of personnel
Follows industry and company protocol
Works with employee to create a professional development plan
Recognizes strengths and weaknesses of personnel and provides professional
development opportunities
Trains and develops staff effectively
Demonstrates understanding of group dynamics and teamwork
Acknowledges and embraces diversity within the organization
Applies basic counseling/coaching techniques
Receives and/or gives constructive criticism
Conducts timely and effective performance reviews
Allocates human resources; e.g., creates work schedules
Maintains a safe work environment; e.g., OSHA, DHEC
F. BUSINESS FUNCTIONS
F.1
F.2
F.3
F.4
F.5
F.6
F.7
F.8
F.9
Promotes an awareness of industry and organization structure, chain of command and
company culture
Participates in strategic planning
Facilitates planning processes with team
Provides internal and external customer service
Adheres to quality/process improvement plans
Develops a business proposal
Is familiar with the company’s advertising/marketing initiatives
Demonstrates negotiation skills
Generates and interprets reports; e.g., productivity, accountability, progress
G. RESOURCE MANAGEMENT
G.1
G.2
Prepares and manages budget
Develops and manages financial forecasting
G.3
G.4
G.5
G.6
Uses and interprets accounting and finance date; e.g., P&L
Applies basic business math skills
Ensures effective and efficient use of company resources; e.g., tools, equipment,
supplies, people, scheduling
Selects and evaluates vendors/suppliers
H.
CHANGE MANAGEMENT
H.1
H.2
H.3
H.4
H.5
Implements and follows company guidelines, policies, and practices
Facilitates and embraces change
Seeks employee input when appropriate
Adapts to economic changes
Solicits innovative ideas
I.
TECHNOLOGY
I.1
Demonstrates proficiency in appropriate computer software; e.g., Microsoft Office,
proprietary software
Utilizes communication technology; e.g., wireless, voice mail, pagers, PDA, cell phone,
email, IM
Navigates Internet for business needs
Utilizes office technology; e.g., phone systems, copiers, fax machines
Demonstrates proficiency in current computer functions; e.g., file storage, networking,
information transfer
I.2
I.3
I.4
I.5
DESIRABLE WORKER TRAITS AND ATTITUDES
Accountable
Be a coach
Be on time
Compassionate
Consistent
Empathy
Ethical
Flexible
Have fun
Inviting attitude
Knowing your hot buttons
Open to change
Positive attitude
Productivity
Safety awareness
Self-motivated
Transparent
Work-life balance
SKILLS AND KNOWLEDGE
Ability to work with senior management and
other levels
Basic math
Behavioral
Critical thinking
Communication
Verbal
Written
Customer service
Influencing
Motivational
Negotiation
Problem solving
Relationship building/partnership
Resourcefulness
Sales
Software
Word
Excel
Outlook
PowerPoint
Teamwork
Time management
DACUM PANEL PARTICIPANTS
Panelists
Ms. Gwendolyn Conner, Director of Human Resources, Lancaster School District, Lancaster, SC
Ms. Troy Fitzpatrick, VP Business Training Manager, Citi, Fort Mill, SC
Mr. Kenneth Samer, Director of Environmental Services, Piedmont Medical Center, Rock Hill, SC
Mr. Marc A. Shepherd, SVP – Commercial Banking Group, First Citizens Bank, Rock Hill, SC
Facilitator
Mrs. Lori Ochsner, Instructional Developer, York Technical College, Rock Hill, SC
Recorder/Coordinator
Mrs. Teresa Smith, Office Manager, Health and Human Services Division, York Technical College, Rock
Hill, SC
Program Manager
Mr. Ivan Lowe, York Technical College, Rock Hill, SC
Adapted from DACUM competency profile developed at York Technical College in 1994. Any changes,
additions, or deletions have been made by listed panelists participating in a DACUM validation workshop
at York Technical College on November 18, 2009.