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Press Release - March 02, 2009
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CyberMedia and neoIT’s 5th Global Services Survey picks the Best 100 Service
Providers from 19 countries
TCS, Genpact, ACS, Convergys, Symphony Services, Luxoft, Neoris, Neusoft, Sitel and
HCL win the top categories
New York and New Delhi March 2, 2009
Global Services and neoIT have identified the 100 best IT and BPO service providers from 19 countries in its
fifth annual survey findings announced last week. The GS100 list will help Chief Information Officers (CIOs) and
business heads of major outsourcers identify reliable, innovative and tech savvy partners. The editors of Global
Services along with analysts from premier services globalization advisory firm, neoIT, identified the top 100
service providers and leaders across 11 categories.
The list includes 44 U.S.A. and 31 India headquartered companies. “The Global Services 100 is like an index of
globalization in the services industry. This year’s list comprises companies headquartered in 19 countries, with
customer locations in over 30 countries, and service delivery locations in 31 countries. A company that figures
in this list bears testimony to the fact that it can serve global customers from multiple locations”, says Ed Nair,
Editor, Global Services.
Functionally, these providers covered a range of services across IT and BPO, including IT Application Services,
Infrastructure, Finance and Accounting Outsourcing (FAO), Human Resources Outsourcing (HRO) and Contact
Centers.
The toppers from each of the 11 categories included four companies from the U.S.A, three from India and one
company each from Russia, China and Mexico. They included India’s Tata Consultancy Services, HCL
Technologies, and Genpact; America’s Convergys, Sitel, ACS, and Symphony Services; Russia’s Luxoft;
Mexico’s Neoris; and China’s Neusoft.
“The Global Services 100 Study, in its 5th year, has become the industry standard for identifying leading
companies from around the world who are making an impact in the field of global services. We congratulate
this year’s field, especially the organizations that have demonstrated functional and geographic excellence and
were selected to the category specific ‘Top 10 Lists’,” says Eugene Kublanov, CEO, neoIT.
In terms of customer locations, of all the companies in the Global Services 100 survey, the U.S. definitely leads
with 95 percent of the companies having a U.S. customer, closely followed by Western Europe where 84
percent of the companies have customers. The narrow gap between the U.S. and Western Europe signifies the
geo-led diversification strategy of companies and the opening up of Western Europe to global sourcing. An
interesting find here is that India and China with 52 and 27 percent respectively, points toward the potential and
uptake for IT services and BPO in domestic markets, again borne out of the need to diversify away from
locations like the U.S. and Europe.
More than two-thirds of the service providers cited currency fluctuations as their major area of concern during
the year. Understandably, this is so because the dollar had appreciated against most other currencies during
the year, which adversely affected the cost structure of many non-U.S. companies. Currency fluctuations have
been severe enough to adversely affect the financial statements of companies. For instance, Infosys, one of the
IT and BPO services leaders, posted a forex loss of $41 million due to hedging at marked-to-market value rate
when the rupee depreciated to Rs 48.71 against the US dollar. Similarly, TCS, which reported 18 percent
decrease in net income, attributes the loss to $51.4 million forex loss.
Low valuations have driven the M&A trend in the industry during the year 2008. Large acquisitions like the $505
million TCS-Citi deal (in Oct. '08), the $127 million Wipro-CTS deal (in Dec. '08), the $800 million HCL-Axon
acquisition deal (in Sept. '08), the $400 million Capgemini-Getronics deal, and finally, the HP-EDS merger
happened in H2 '08 across the globe.
Note to Editors:
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3/19/2009
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The full 2009 GS100 List is available here.
The Category List is available here.
Please refer to Namita Goel, Asst. Editor, Global Services at namitag@cybermedia.co .in for more details.
About the Methodology
The top 100 list and the ranks in the 11 categories are based on a scientific methodology, starting with the
responses being clubbed under four broad buckets: Size (revenue, employee strength, geographies covered,
etc.), customers (customer base, testimonials and references, average contract size, etc.), skills (depth and
breadth of offerings, delivery capability, quality initiatives, verticals covered, etc.) and others (attrition, training,
etc.).
A weighted scoring scheme was used to rate each question. For the category lists, weights were assigned to
address specific strengths and capabilities.
The scoring scheme was designed by a panel from Global Services’ and neoIT’s practice experts. Care was
taken to ensure that all service providers (global, niche or regional) were given a level playing field. For a
revenue-based question, for example, if the scoring scheme gave weightage to higher revenue, small or niche
companies pared this disadvantage by scoring high on better growth rates.
About Global Services
Global Services, a media platform by CyberMedia, facilitates the global service delivery for customers and
service providers of IT and business-process outsourcing services, and provides cost-effective marketing
solutions to the service providers in this industry. A multishore team spanning the U.S.A. and India drives the
Global Services brand. The Global Services brand is an integrated media platform that includes the website
globalservicesmedia.com and global seminars.
About CyberMedia
CyberMedia, now in its 25th year, is South Asia's first and largest specialty media house, with fifteen
publications (including Dataquest, DQ Channels and DQ Week, PCQuest, Voice&Data, Global Services and
DARE) in the infotech, telecom, consumer electronics, biotech and entrepreneurship areas, and is a media
value chain including Internet (www.ciol.com), events and television. The group's media services include
market research (IDC India), job board (CyberMedia Dice), content management, multimedia, and media
education.
CyberMedia also publishes BioSpectrum Asia from Singapore and Global Services from the U.S.A., the first
Indian magazine titles to be published from outside the country for a global audience.
About neoIT
neoIT is a management consulting firm that helps leading corporations improve and grow their business by
capitalizing on services globalizationSM. Through a blend of strategic advisory services and hands-on
execution support, neoIT provides advice and management expertise on the globalization of Information
Technology (IT) and Business Process Outsourcing (BPO) services.
For more information, please contact:
At Global Services
Ed Nair
1-678-665-6005 (ET)
ed@cybermedia.co.in
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http://www.cybermedia.co.in/press/pressrelease117a.html
3/19/2009