Capability Roadmaps at UMUC
Rich Stevenson
AVP, Enterprise Architecture
“Hero” culture
Uncertain or
unrepeatable
project outcomes
Inability to scale/
adapt with
business or
technology
changes
Hard to change
and integrate
Can’t scale to meet
growth
Barrier for
innovation
Limiting new
business
Complex, point
to point system
integrations
Expensive,
complex upgrades
No opportunities for
re-use
Incoherent,
replicated data
Incomplete picture
of students
Reactive, not
Strategic
“Firefighting”
Customers are
always in problem
mode
Poor resource and
budget forecasting
Seen as “cost
center”
Capability
Gaps
Mobile and Social
strategy absent
Student
assessment and
onboarding costly
and timeconsuming
No digital brand
Technology agility
and scalability
lacking
IT operations
focus
Skills and
processes gaps
Out of date
Apps and
Technology
Technology Investment Life Cycle
Value
Time
Business Value
Innovation
Uniqueness
Commodity
Investment and Effort
Enter Enterprise Architecture
•  IT Strategic Enabler
•  Drive Value
•  Align Technology
Spend With Business
Goals
•  Spend Visibility
2015
2014
2013
UMUC Architecture Domains
Academic
Administration
Academic
Foundational
Technology
Partnerships Marketing
and Enrollments
Administrative
Capability Roadmapping Process
Assess “As Is”
Catalog Drivers
• Baseline of where
UMUC is
• Strategic Goals
• Resources
(people, budget,
IT)
Environmental
Scan
• Competitors and
Peers
• Industry Trends
Define Target
• IT capabilities
needed to deliver
on business goals
Propose
solutions
• Roadmaps
mapped over time
• Define IT
priorities
• Align with
budgets and
staffing
Baseline
Staff
Faculty
Students
Actors and Roles
Methods of Access
AirForce Portal
GoArmyEd
LMS Channel
Administrative Portal
Customer Channels
UI Channels
Learning Objects
Lifecycle Mgmt
Course Templates
Syllabus Mgmt
Course Content
Patron History
Library Systems
Learning Content and Library
Web
Mobile
CMS
Tracking
Web Presence
Student Identity
Enrollment
Student Records
Student Financials
Faculty Records
Program
Course
Term
Session
Class Offering
Credit
Course Equivalency
SIS
Course Textbooks
Course Materials
Course Outcomes
Program Outcomes
Cyber Lab
Textbook
Management
Accreditation
Management
Virtual Computer
Lab
Collaboration
(Google Apps)
Scanning
OCR
Storage
Indexing
DMS
Foundational Services
Application Services
LMS
Instructional Technology
Academic Administrative
Email
Task Mgmt
Informal Collab.
Calendaring
Chat/IM
Course Structure
Announcements
Formal Collab.
Student Participation
Grading
Assignments
Presence Reporting
Auth'n
Auth'z
Identity
Identity Services
(LDAP/SSO)
Faculty Analytics
Student Analytics
Program Analytics
Dashboards
Reporting
Data Warehouse
Baseline and Gaps
Prospective Students
Staff
Faculty
Students
Actors and Roles
Mobile/Tablet
Methods of Access
AirForce Portal
GoArmyEd
LMS Channel
Administrative Portal
Alternate Channels
Social Media
Brand Experience
Customer Channels
UI Channels
Learning Objects
Lifecycle Mgmt
Course Templates
Syllabus Mgmt
Course Content
Patron History
Library Systems
Learning Content and Library
Web
Mobile
CMS
Tracking
Web Presence
Student Identity
Enrollment
Student Records
Student Financials
Faculty Records
Program
Course
Term
Session
Class Offering
Credit
Course Equivalency
SIS
Course Textbooks
Course Materials
Course Outcomes
Program Outcomes
Cyber Lab
Textbook
Management
Accreditation
Management
Virtual Computer
Lab
Collaboration
(Google Apps)
Authentic Assessment
Portfolio Collection
Survey/Polling
Exams
VDI
Copyright Management
Course Templating
Independent Course Delivery
Student Intervention
Competency Management
LMS
Instructional Technology
Academic Administrative
Email
Task Mgmt
Informal Collab.
Calendaring
Chat/IM
Course Structure
Announcements
Formal Collab.
Student Participation
Grading
Assignments
Presence Reporting
Auth'n
Auth'z
Identity
Scanning
OCR
Storage
Indexing
Identity Services
(LDAP/SSO)
DMS
Faculty Analytics
Student Analytics
Program Analytics
Dashboards
Reporting
Rich Media
Personal Content
Student Email
Student Analytics
Data Warehouse
Foundational Services
Application Services
Capability Gaps
Environmental Scan
Environmental Scan
Gartner Hype Cycle for Education
Strategies, Trends and Initiatives
Learning Portal/
Tycho replacement
Federated
Identity
Open Content
And Repositories
Strategies
Student success through analytics
Market leading online learning
Flexible delivery models
Agile business processes
Reduce barriers to success
Commodity/
Open Source
LMS
“Learning
Stack”
Virtual computer labs
Student authenticity/
Academic identity
Technology Trends
Web analytics
platform
Hosted
virtual
desktops
LCMS redesign/
deployment
Social
Media
Mobile
Devices
Emerging
Web
Standards
Content strategy and
migration
Student intervention
system
Library SSO
integration
Target
Foundational Technology Roadmap
Fiscal Year
Information Assurance
and Business Continuity
Tracking
Enabling Technologies
Middleware Platform-as-a-Service
2015
"Big Data" Platform
Enterprise cloud storage
Multi-factor Authentication
2014
DLP Platorm
Desktop and Mobile
Web Content Filtering
BYOD
Remote/
GRC Monitoring Telework
2013
Firewall/
Intrusion Protection
Desktop Encryption
Global Windows
Server Upgrade
MPLS for "Branch" Offices
Enterprise
Service
Bus
Mobile
Web Strategy
Open Source DB
ODS Development
Web Analytics
Password
Management
Mobile Device Mgmt
Windows 7 Deployment
XP Retirement
Workflow Platform
IdM/Provisioning
Retire Sharepoint
Personal cloud storage
Collaborative Technologies
Engage Widgets
Web Application Platform
Largo Wireless Replacement
Retire ColdFusion
Data Center Strategy
Server
PBX/Telephony Platform
Infrastructure
Alternate Social Platforms
Platform-as-a-Service for Dev/QA
Contact Center-as-a-Service
Network and Compute Services
Very High
High
Medium
Level of Effort
Low
Low
High
Customer Impact
Academic Capabilities Roadmap
Fiscal Year
Tracking
Instructional Technology
Alternate LMS
Foundational/Core IT
2015
Multi-Factor Authentication
2014
Web Analytics
e-Portfolio
General Purpose
Virtual Computer Lab
Student/Faculty Email/Collab.
Rich Media Platform
2013
Personal Content
Core
LMS
Course Group Management
Cyber VCL Redesign
Library SSO Integration
Syllabus
Student Intervention Triggers
Student Intervention System
Flash Content Migration
Learning
Content Strategy
Portal User
Experience
Academic Competency Management
Open Content Standards
Learning Content and Library
LCMS Redeployment
Open Content
Learner
Portal
Academic Administrative
Interactive e-Textbook
iTunesU
User Interface Channels
Very High
High
Medium
Level of Effort
Low
Low
High
Strategic Value
Roadmap Costing
•  Cost Estimates ± 50%
–  Less outer year certainty
–  Enterprise Architecture Practice Metric
•  Startup Costs
–  Investment Account Funding
Early Results
•  Initiative Songbook
–  Funding Certainty
–  Prioritization
•  Decrease in “Side Door” IT Projects
•  Clearer Scope for PMO Initiatives
Thank You
Contact Info
rich.stevenson@umuc.edu
http://www.educause.edu/members/richmond-stevenson
http://www.linkedin.com/in/richmondstevenson