Tracker Service Survey
Excellence scale
Satisfaction scale
Agree scale
Poor
Very Dissatisfied
Strongly Disagree
Fair
Dissatisfied
Disagree
Neutral
Neutral
Neutral
Good
Satisfied
Agree
Excellent
Very Satisfied
Strongly Agree
Thank you for taking the time to give us your feedback.
Please give us your impressions of the service you recently had performed by our Bass Pro Shops Tracker Service Center.
Your feedback will help us identify opportunities to improve the service we provide to you and all our customers.
Click here to see our privacy policy.
When you have completed the survey, you will have an opportunity to enter our
monthly drawing for a $100 Bass Pro Shops gift card. Click here for the sweepstakes drawing details and rules.
English
Version 1 - Code V1 in DB
CDR note
We will start this survey with a six store pilot. In the pilot, there will be two versions of this survey.
These three locations get version 1: Clarksville, Springfield, Grapevine
These three locations get version 2: Bossier City, Broken Arrow, Altoona
We will select a single version of this survey and rollout to the full organization
CDR note
Customers will enter open form pass codes that Tracker will provide. The only requirement
is that the pass codes begin with one of 74 "LOC" abbreviations for each store. This is
the store filter variable. We will assign location in the reporting system by those first three
digits of the pass code. The remainder of the pass code can be any alpha numeric series
1
Pick list
Comment
2
Pick list
For our records, please confirm your name.
Same
Your first name
Your last name
On a scale of 1 (low) to 10 (high), please answer the following question.
Would you recommend our service center to a friend or associate?
Same
Would Not Recommend
Strongly Recommend
1 2 3 4 5 6 7 8 9 10
3
Pick list
Pilot:
Clarksville
Springfield
Grapevine
Why did you give the score in the previous question?
Purpose for "would recommend" score
Comment
English
Version 2 - Code V2 in DB
1
Pick list
Please confirm your name.
Same
Comment
2
Pick list
Agree scale
3
Pick list
Pilot:
Bossier City
Broken Arrow
Altoona
Your first name
Your last name
Tell us your agreement with the following aspects of your service experience.
Same
The service staff was helpful and courteous.
Was your work performed as requested and on time?
Was the work that was completed explained to your satisfaction?
On a scale of 1 (low) to 10 (high), how would you rate your overall service experience at our dealership?
Rating overall experience at the dealership
Completely Unsatisfied
1 2 3 4 5 6 7 8 9 10
Completely Satisfied
Tracker Service Survey
4
Pick list
How can Tracker Marine provide a more excellent boat service experience?
Recommendations for a more excellent boat service experience
Comment
Thank You
CDR note
Revise page
CDR note
Both versions receive this "Thank you" page.
You have completed the survey. Thank you.
The format for this page should be duplicated from the BPS store incentive page.
Our goal is to have our customers completely satisfied with the service experience at our Service Center.
We thank you for taking the time to let us know how we are doing!
q99_01
Radio buttons
q99_02
Arial 16 pt. un-bold
q99_98
Would you like to be contacted by a Service Center associate?
Yes, I want to be contacted
No, I don’t want to be contacted
Would you like to receive periodic information and offers from Bass Pro Shops and Tracker Marine?
Yes
No
Each month Bass Pro Shops will be conducting a prize drawing for a US $100 gift certificate for those who have completed this survey.
Only the names of the individuals who elect to participate in this monthly drawing will be included. Please click
here to view the official rules for the Survey Sweepstakes.
(hyperlink last sentence to http://www.cleardata-research.com/clients/tracker/store_rules_6_15_11.html)
I would like to enter the monthly drawing.
Yes
No (no need to provide the information below, click "Next").
If you selected "yes" in any question above or would like to enter the monthly drawing, complete the form below.
Name the same in db
Name the same in db
(Address form)
First Name
Last Name
Address 1
Address 2
City, State (for US) or Province (for Canada), Zip (for US) or
Also
Postal
ensure
Code
that
(for
theCanada)
compliance is set for Zip vs Postal Code
Email address
Thank you for your participation.
This survey has been conducted in partnership with ClearData Research. (hyperlink "ClearData Research")
Please visit the Tracker Marine Web site. (hyperlink "Tracker Marine")
End.