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A message from our CEO
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Since 2008, we have focused on developing a long-term, dedicated
Corporate
Responsibility
Programme. By utilising our skills and knowledge base in the areas of Environmental
Services, Health & Wellness,
Energy Management and Quality and Safety, we have driven environmental awareness and the importance of community involvement across our 980 locations.
In relation to our community involvement, we were delighted to have hosted our third Aramark
Building Community day with over
100 volunteers taking the time to transform Ballyfermot Resource
Centre in Dublin.
We continue to support our nominated charities thanks to the involvement of our 4,000 strong workforce located across Ireland,
UK & EMEA. As a result our fundraised total continues to rise and by the end of 2013 had reached
€273,000.
In 2013, our focus on Health &
Wellness through our Right Track programme has evolved and continues to be a key driver for the success of our business in relation to our employee engagement and performance.
Through our Food Services division, we serve 250,000 meals per day and are committed to promoting healthy food choices across our restaurants and retail operations.
Our communication and awareness programme is endorsed by our
Health & Wellness ambassador,
Olympic gold medalist – Katie Taylor and we pride ourselves on aligning with such a strong role model for us all.
Our Corporate Responsibility initiatives continue to be devised by our Head of Corporate
Responsibility Iris Wade, supported by our Star Team members across the country.
This year’s report is aimed to provide a high level overview of our activity for 2013 and we look forward to further development of our programme into 2014 and beyond.
Donal O’Brien,
CEO Aramark
www.aramark.ie
www.enrichingliveseveryday.com

About Us
Aramark Ireland is the country’s leading integrated services provider and one of Ireland’s largest US multinational employers with 4,000 people located across 980 locations in Ireland, UK & EMEA.
We provide Food Services, Environmental and Energy
Management, Facilities and Property management to a diverse range of clients from across the Business and Industry, Finance, Healthcare, Education and
Government sectors to name but a few.
As a subsidiary of Aramark Corporation, a global leader in professional services, operating in 22 countries, Aramark Ireland has the advantage of a local Irish management team with in depth local market knowledge and understanding, backed by the resources and expertise of Aramark Corporation.
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Our Approach
Every day we consider and address issues that matter most to our clients, customers, employees and communities.
We focus our energies on initiatives that support our diverse workforce, enhance and protect our environment; strengthen our communities; and advance consumer health and wellness.
We seek to lead by example and continuously improve in those areas of our business that are under our direct control. At the same time, we work closely with our clients and suppliers to develop innovative product and service options that help them meet their corporate social responsibility objectives.
Corporate Responsibility (CR) is commonly broken down into 4 pillars;
• Community
• Environment
• Workplace
• Marketplace
Across Aramark, we operate within similar pillars, the following report outlines our activity under each of these pillars.
Employee Advocacy
• Developing, managing and retaining talent
• Developing leadership capacity
• Promoting health and safety
• Embracing diversity
• Promoting work / life balance
• Driving competence through certification
• Driving excellence through internal
communications
Environmental Stewardship
• Engaging staff and customers to become
environmentally conscious
• Building design consultation to reduce CO2
emissions
• Working in partnership to reduce waste in landfills
• Achieving accreditation for energy management
systems
• Reducing energy use
• Identifying and implementing water reduction
opportunities
Health & Wellness
• Customer communications on health & wellbeing
• Meeting the needs of our customers
• Increasing competitive edge through innovation
• Actively participating in market research
Community Involvement
• Volunteering - staff actively taking part in
community events
• Developing fundraising initiatives & actively giving
back to the community
• Community Response initiatives
• Fundraising through programmes and partnership

Health & Wellness
Every day, Aramark Food
Services serves more than
250,000 meals to customers around Ireland, recognising diverse variations in tastes and dietary restrictions.
We prepare and serve food in colleges, sports & entertainment locations, businesses, healthcare institutions and other settings around the country.
We serve almost all age groups, from all walks of life, from meals for college students, doctors, nurses and hospital patients; office workers, residents of nursing homes; and even workers living on off-shore oil rigs.
While most traditional restaurants see their customers once or twice a month, many of our customers dine with us five or six times a week, often several times a day.
Because we provide meals to so many people, we know we can play an important role in helping to build a healthier society at a time when the need for nutrition-related chronic disease prevention is greater than ever. In Ireland, 39% of Irish Adults are overweight and 18% are obese. There are over
300,000 obese children in Ireland and 20% of 9 year olds considered overweight.
Our Right Track programme is our commitment to improving health and wellness, recognising and addressing these important issues. It is our approach to health and wellness that features healthy food, nutrition education, and wellness programs that work together to support healthy lifestyles and is endorsed by our Right Track Ambassador, Olympic Gold
Medalist, Katie Taylor.
Our Right Track approach means we are finding more and more ways to proactively provide choices, information and programmes that can help people make healthier decisions and live healthier lives.
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Throughout the year, we launched our Right Track programme across many of our Food Services sites.
In addition we hosted a series of question and answer sessions with Katie Taylor, giving customers and clients an opportunity to not only meet with Katie but ask her advice and guidance on health and wellness issues.
Health & Wellness

In 2013, our healthcare division, Aramark Healthcare launched our Health-E campaign, a health and wellness programme aimed at creating awareness of healthy eating and work life balance for employees in the Healthcare Sector.
Health-E, part of Aramark’s national Right Track health and wellness programme was unveiled as part of a series of week-long events to promote the importance of a healthy lifestyle and encourage positive food choices.
Nutrition continues to be instrumental in the success of a balanced health and wellness approach and we believe it is important to create awareness around the impact of what you put in to your body can affect your wellness approach.
We provide our customers with practical information on how they can make healthy choices, particularly when many people may eat their main meal at work within the Healthcare sector.
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Health & Wellness
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In order to drive the Right Track message, we understand that Health and Wellness also begins with ourselves. We introduced the Right Track
Employee club. The Right Track Club is a dedicated membership club specifically for Aramark employees where we drive health and wellness by coordinating health and wellness events as well as registration in local activities and events.
Health & Wellness

Community involvement, volunteerism and disaster response have been part of our company throughout its history. Like many leading companies, we have taken considerable steps to redefine our community involvement strategy. We’ve evolved from a more traditional strictly philanthropic approach to a comprehensive strategy that best maximises our expertise, investment and impact.
More and more people are turning to non-profit community organisations for help, yet these same organisations are struggling with reduced financial support.
Community Involvement
Through the Aramark Ireland Charitable Fund and our volunteer and philanthropic programme Aramark
Building Community, we engage with relevant community organisations to learn, share and refine practices that help address the most critical social issues
In addition, we support our clients and employees in their community efforts whenever possible, supporting their philanthropic goals and objectives.
We are developing deeper relationships with more relevant organisations and finding ways to mobilise a workforce that is increasingly interested in being involved in their communities.
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Aramark Ireland selected its nominated charities for 2013. They were:
Console – Western Region
Bodywhys – Eastern Region
Red Branch – Southern Region
Chest, Heart Stroke – Northern Region
Each year, Aramark Ireland employees are asked to nominate charities from their local area which they feel are in need of Aramark’s support. Four charities are selected from those nominated to represent each province.
Our Corporate Responsibility programme allows our own colleagues select the charities, this means that they can really identify and support the charity for their region, benefiting the local community.
Community Involvement
This year’s charities represent some of the key issues we are focusing on as an organisation in line with our
Health & Wellness Right Track programme.
Paul Kelly, CEO & Founder of Console said,
“Console is delighted to have been chosen as one of Aramark’s nominated charities for 2013. This will undoubtedly help us sustain free suicide prevention and bereavement services, from our Galway and Mayo bases in particular.
Aramark staff will be playing their important part in raising much-needed funds, but also in raising awareness of Console and reducing the stigma associated with suicide in Ireland”.

Community Involvement
Our Star Teams are a group of field based colleagues that work as volunteers leading our fundraising initiatives across the country. This year, one of our Star
Team colleagues was recognised globally for her work with our nominated charity Bodywhys.
Nicola Paul’s commitment to community involvement led to her award as the Outstanding Volunteer for
2013. Nicola volunteers several evenings a month for the Bodywhys helpline and said she’s learned that it is very much a mental health issue – and with her food service and healthcare background, she felt very motivated to work with Bodywhys to help people who suffer from the disorder.
Skydive for Charity
Six Aramark employees took to the skies with Skydive
Ireland for a charity sky dive in an effort to raise funds for the companies nominated charities. The employees jumped 8,000ft to raise funds and the skydive team has raised over €5,000.
The intrepid skydiving team included:
• Deirdre Croker, Aramark Property from Dublin
• Iris Wade, PR & CSR from Rush , Dublin
• Niall Moloney, Company Dietician from
Claremorris, Mayo
• Lauren Murphy, Aramark Property from Dublin
• Sonia Fallon, Aramark Property from Dublin
• Shane Walsh, Aramark Environmental Services from Cork
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A team of over 100 Aramark employees rolled up their sleeves, donating their time, energy and expertise to help Ballyfermot Family Resource Centre create an
Aramark Building Community (ABC) Opportunity Zone focused on workforce readiness to help youth and adults prepare for jobs and obtain employment.
This event kicked off a new partnership between the company and Ballyfermot, which provides integrated support and services to isolated and struggling families, and hosts local support groups and return-towork programs.
Aramark organised the day’s event as part of
Aramark Building Community, the company’s strategic philanthropic and volunteer program. Through ABC,
Aramark partners with community centres to help prepare adults and teens for work, improve family health and help move people children, adults and families from poverty to success.
Volunteers transformed under-utilised rooms into an inspiring and efficient workforce readiness resource area that includes training space for job development workshops and programs, and offices for youth and adults to practice interview skills.
The Aramark team also enhanced the centre’s café, which doubles as a hospitality and culinary job training programme.
Community Involvement
Other parts of the facility were enhanced to create an even more welcoming environment for the community.
An outdoor seating and dining area was created adjacent to the café, and volunteers landscaped and enhanced the crèche play space for young children.
In addition, Aramark launched a return-to-work programme for users of the centre to help people reduce the barriers they face in getting and keeping good jobs.
Joe Fitzgerald, Chairperson, Ballyfermot Resource
Centre added, “We support all aspects of the local community from our crèche to menni services to supporting people looking to get back into the workforce. Generally speaking, users who avail of our services in Ballyfermot require a level of support in their day to day lives. Aramark is helping to support our aims and the greater community with its skills enhancement and we welcome this partnership and the support shown here today.”

Before After
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After
Before
After
After
After

Environmental Stewardship
As a company that not only operates its own facilities, but also manages a variety of other services at numerous client locations, Aramark has a dual responsibility to integrate environmental sustainability practices at both company-owned and client locations around the world. We work to improve our own environmental practices, while offering expertise and practical solutions to our clients to help them reach their environmental goals and enable efficient operations.
At our own facilities, we implement programmes to minimise our environmental impact in many ways
-- from reducing energy and water use to employing alternative energy vehicles within our service fleet or reducing food waste.
Many seek environmentally responsible products and services at home, at work and throughout their daily lives. We have seen that this demand continues and even grows, even in times of economic challenges.
We identify practical environmental solutions that are broadly attainable within the company-client relationship. Through these relationships we work collaboratively on issues such as sustainable menu and product selections, while taking into account our clients’ needs and budgets.
As we guide our clients through the environmental programmes we can offer, we also modify, expand and improve our initiatives to meet their needs as the interest in more environmentally friendly practices increases.
Millions of consumers including employees, students, visitors, and patients who are our customers inform our decisions about improvements to environmental practices associated with products and services.
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Environmental Stewardship
Local sourcing of food not only contributes positively to local economies, it also reduces impacts to the environment. Aramark Ireland is making a concerted effort to use more locally sourced Irish produce in the meals it serves to more than a quarter of a million people each day throughout the country.
FOOD
This effort is most visible during Aramark Ireland’s annual Celebrate Irish Food Campaign, which highlights and promotes the use of local produce in support of Irish farmers, suppliers and food producers.
dishes at its dining locations and gave customers a recipe book featuring wholesome Irish recipes prepared by the Food Services team.
2010 as an extension of our corporate responsibility commitments. During this year’s Celebrate Irish Food
Campaign, Aramark Ireland served traditional Irish FOOD

Environmental Stewardship
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Our Healthcare Food Services team implemented a number of measures to reduce the quantity of food waste generated onsite, with the main measures including:
• Use of new food containers or scan boxes
• Ordering of meals the night before to better predict the required quantity of each meal
option
GENERAL
WASTE
BIN IT!
MIXED
RECYCLABLES
BIN IT!
COMPOST
BIN
BIN IT!
Recording of the number of unserved meal portions, to identify unpopular meal options
Greater interaction with medical staff, to identify those patients not present at meal time (absent for procedure, fasting, etc.) or those patients with special dietary requirements that require higher assistance
Reduction in the number of condiments automatically provided on trays
 DISPOSABLE
COFFEE CUPS
 CRISP BAGS
 CHOCOLATE BAR
WRAPPERS
 CEREAL CARTONS
 ALUMINIUM CANS
& FOOD TINS


(code 1,2,4 only see base)
 TEA BAGS &
COFFEE GROUNDS

RECYCLABLE PLASTIC
 PAPER NAPKINS &
BLUE HAND TOWELS
WOODEN STIRRERS
& SUGAR/SALT/PEPPER
SACHETS
 FOOD WASTE
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Environmental Stewardship
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Aramark has been providing energy saving and staff awareness services to the Office of Public Works
(OPW) since 2008.
The programme has now been extended into the wider public sector portfolio with the government providing an additional 9 million Euro to support their ‘Optimising
Power at Work’ Initiative.
The largest and most successful staff energy efficiency campaign in Ireland
270 buildings participating as of
December 2013
18% average reduction in energy across all participating buildings in the campaign
4.3 million Euro associated annual savings on energy costs
Aramark has been assisting with the implementation of energy efficiency and renewable energy projects across our clients’ building portfolios.
We have helped our clients to implement a sustainable energy strategy across ten project sites using a combination of building fabric improvement, lighting upgrades, wood fuelled boilers, solar hot water, solar electric and heat pump technology.
At Aramark, we believe that choosing renewables now puts you in control of your future instead of letting the future control you.We have been sharing our experience of renewable energy technologies through training across client sites.
Aramark sponsored a BIFM conference on sustainability – an event that raised the issue of sustainability for the facilities management industry.

Employee Advocacy
With a diverse workforce of almost 4,000, as an organisation our employees deliver our core services through thousands of human interactions. Our employees’ exceptional expertise and service are the most important piece of our business model. Treating employees fairly, honestly and with respect is a core value and has a direct impact on the performance and sustainability of our company.
Professional development opportunities and pathways that promote career advancement are also key factors in employee satisfaction. Aramark’s scale allows us to present global job and growth opportunities to our employees that begin with those entering the workforce and continue all the way through senior management. Every year we invest in training and personal development for our employees.
Creating an environment where employees are engaged and satisfied in their jobs is important to us. Research shows that engaged employees feel positive, do a better job, and stay longer with their company than less engaged employees. At a minimum, companies should provide competitive wages and benefits, and a safe work environment.
We recognise that the emerging “next generation workforce” is looking for companies that are socially responsible and that allow employees to thoughtfully connect to relevant social issues and causes. Success in engaging these young professionals is one of the greatest opportunities that large employers like
Aramark encounter today.
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Employee Advocacy
In 2013, Aramark Ireland was successful for the
Workplace Mediation Awards 2013 which was awarded by the MII (Mediators Institute of Ireland) at their annual conference in November. The conference was opened by President Michael D. Higgins.
Aramark’s submission was led by Human Resources
Business Partner, Michelle Hersee who outlined how
Aramark has developed and implemented an efficient mediation process for effective conflict management in the workplace. At the Awards, Aramark were recognised for their proactivity and innovation in launching mediation within the large business sector that they operate in.
Over the past number of years, Aramark has developed a small team of trained mediators within its
HR department to support the resolution of workplace issues such as allegations of bullying, harassment and so on. The purpose of the service is to resolve differences between individuals or groups at a much earlier and informal stage. It is a voluntary and confidential process and provides an opportunity to avoid lengthy and expensive investigation.
Aramark were finalists in the 2013 Chambers Ireland
Finalists in Excellence in Community category volunteering for their work at the 2012 Aramark
Building Community event in St Patrick’s Upton.
Over 100 volunteers revitalised a community facility supporting adults with intellectual disabilities, located in Cork.

Employee Advocacy
Our Food Services team won a highly commended award from the National Irish Safety Organisation
(NISO) at the national safety awards held on October
4th.The NISO Awards are Ireland’s premier safety awards. Award submissions are assessed against ten criteria including health and safety management, hazard identification and risk management, health and safety communication, consultation and promotion and superior performance in health and safety management.
Aramark Ireland Sales team members Sonia McCarthy and Niamh Fitzgerald along with their colleague
Deirdre Mathews have successfully achieved The
Association of Proposal Management Professionals
(APMP) accreditation.
The APMP is the worldwide authority for professionals dedicated to the process of winning business through proposals, bids, tenders, and presentations. The
APMP Accreditation programme is the world’s only professional qualification designed specifically for proposal management professionals.
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