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Documentation on the DMACC Tech Support/Help Desk website @
www.dmacc.edu/helpdesk
Remember
to Sign In
Syllabus Templates
 Your syllabus is an important part of your course.
o
o
o
o
Clear expectations can help improve student success.
The transferability of a course is often dependent on the syllabus.
If a student should appeal his/her grade in your course, the syllabus will be a key source document.
Submit a copy of your syllabus to your dean’s or provost’s office.
 Two syllabus templates have been approved by the Academic Standards Commission, Deans, and Executive
Vice President of Instruction and are available for all DMACC faculty to use in their classes.
o Syllabus Template – Text Block Format
o Syllabus Template – Table Format
 These templates are created as MS Word templates (.dotx) and can easily be edited and customized to fit
the instructor’s needs. Choose the format that best applies to you and once your syllabus is created, it is
very easy to recreate for the next term by making a few changes. Be aware however that web links are
always changing so it would be a good idea to review your syllabus against the current template at least
once a year.
 The templates are saved in the Teacher’s Toolbox on the DMACC Tech Support/Help Desk website at
http://go.dmacc.edu/helpdesk. You must ‘Sign In’ in order to see the documentation.
 After you click a template from this site, click Save at the prompt and select the desired folder for saving
your own syllabus document. If you receive a message regarding whether or not this file is coming from a
trustworthy source, click Yes and then click Edit Document to open and save the template.
 If you share the syllabus electronically with your students, consider saving it in a .pdf format. This can
easily be done if using Word 2007 or Word 2010.
 The Syllabus Addendum contains links to additional information such as Policy & Procedures, Academic
Achievement Center, Add/Drop Dates, Blackboard information, Financial Aid, Library information,
etc. DMACC is required by law to provide some of the information on this page to students and your
course may be the only way they will get it. Please remember to include the addendum as part of your
syllabus.
 Please contact Tech Support
at 515-965-7300, email
techsupport@dmacc.edu
or go to
www.dmacc.edu/helpdesk
if you need further
assistance.
Copyright © 2011 DMACC
Page 1 of 2
http://www.dmacc.edu/helpdesk/
Syllabus Templates
Templates Available
(Addendum not shown below)
Text
Block
Format
Just click in
the Click &
type areas
to replace
text with
your
information.
Table
Format
Copyright © 2011 DMACC
Page 2 of 2
http://www.dmacc.edu/helpdesk
Technical Orientation @ DMACC
DMACC Network User Name & Password
You can access DMACC’s network from any campus location.
Your username and password are generated one to two business days after registering for credit
classes or after a request for network access form is received by a supervisor.
The network ID is purged from the system after a student has not attended DMACC for 150 days.
The default User Name is your first initial, middle initial and last name
User
Name
In case of duplicate User Names, a number is added after last name (i.e. efhutton23)
Find Your User Name here: https://secure.dmacc.edu/getuser/getuser.aspx
Your initial password will be the last 4 digits of your DMACC ID number.
Password
For security reasons, it is highly recommended that the password be changed after
initial login.
Change network password from a Campus PC
1.
2.
3.
4.
5.
6.
Press Ctrl/Alt/Del
Click Change Password button
Type old password
Type new password
Retype password to confirm
Click OK
Access DMACC’s network
from any campus
1. Turn on any computer at any campus location
2. Press Ctrl/Alt/Delete at the prompt
3. Key in your unique User ID & Password
4. Click OK
Web Info System
Use the Web Info System to access or submit information about yourself or your classes: class
information, grades, financial aid, timesheet, leave requests, pay stub, tax forms, etc., etc., etc.
DMACC ID
Number
PIN
Personal
Identification
Number
Access Web
Info System
Your DMACC ID starts with a ‘9’
Get your DMACC ID here:
https://secure.dmacc.edu/getuser/GetDMACCNum.aspx
Your assigned PIN will be sent to you by e-mail or mail
You will be required to change your PIN when you access Web Info System
the first time
 PIN’s must be exactly 6 characters and must contain a combination of letters
and numbers.
 Select and answer 2 Security Questions from a provided list
 Unsure of your Pin? Get PIN here:
https://secure.dmacc.edu/getuser/getpinuser.aspx

1. Move to the DMACC Home Page
2. Click Login
3. Select Web Info System
4. Login is located at the bottom of the page
5. Type your DMACC ID Number (90…)
6. Type your PIN
7. Click
DMACC Tech Support/Help Desk
Page 1 of 5
Login to DMACC Tech Support/Help
Desk at www.dmacc.edu/helpdesk to
view video.
http://www.dmacc.edu/helpdesk/
Technical Orientation @ DMACC
Technology Policies and Procedures
It is important that you take precautions to protect the confidentiality of your Web Info system PIN.
Never share it with anyone or post it in any manner. If you believe your account has been
compromised, you should report it immediately to Tech Support at 515-965-7300.
For the complete documentation on DMACC’s Technology Policies and Procedures, refer to
documentation at http://go.dmacc.edu/helpdesk/Pages/policiesandprocedures.aspx.
DMACC Tech Support/Help Desk
Check out the DMACC Tech Support/Help Desk for software/hardware documentation, quick reference
guides, tech training calendar, log in information, etc., etc., etc. (i.e. Outlook, Office 2007 applications,
Classroom technology such as the Elmos and interactive whiteboards, Banner, My.DMACC, Telephone
system, etc.)
www.dmacc.edu/helpdesk
Note: Faculty, Staff and Students should
more resources.
to access
DMACC E-mail
Check your e-mail daily!
All employees and currently registered credit students have a DMACC Outlook e-mail account
Easily access your Outlook e-mail from any campus
Easily access your Outlook e-mail from off campus on any computer with an Internet connection
(Webmail)
Easily forward your DMACC Outlook e-mail to another account (i.e. Hotmail, Gmail)
For information regarding Email retention and terminations of email accounts go to
www.dmacc.edu/helpdesk and select Tech Policies & Procedures
Your e-mail
address
Your Outlook e-mail address is the same as your DMACC User ID with
@dmacc.edu at the end (i.e. efhutton23@dmacc.edu)
How to access your Outlook account
 From Any campus
 From Off-campus
Outlook Web Access
1. Start  All Programs  Microsoft Office  Microsoft Outlook or click
Outlook icon located on desktop.
1. Open Internet Explorer and go to the DMACC Home Page (www.dmacc.edu)
2. Click Webmail
3. Type your User Name & Password,
which is the same as your network
User name & password on campus
4. Click OK
5. Click
Forward your
DMACC e-mail
to read and/or send e-mail messages
Instructions for forwarding your DMACC e-mail to another account are located on
the Tech Support web site – note the instructions vary depending on whether
you are on or off campus – Forward Email using Webmail or Forward Email
from On Campus
DMACC Tech Support/Help Desk
Page 2 of 5
http://www.dmacc.edu/helpdesk/
Technical Orientation @ DMACC
DMACC Online
www.dmacc.edu is our external network where anyone may find links and references to additional
information.
my.dmacc.edu, soon to be upgraded to go.dmacc.edu, is our internal network where only DMACC
staff, faculty, and students may find links and references to additional information. My.dmacc is
sometimes referred to as DMACC SharePoint or The Portal.
My.DMACC or Go.DMACC
Access DMACC SharePoint services from work, home, or anywhere you have Internet access.
If prompted for user name and password, it will be the same as your network login information.
My.DMACC – Pertinent announcements, information and links for DMACC.
MySite – A personal Web page where you can store files in a document library, share information
with other DMACC users, customize links, & more. This is where an instructor can also create an
Instructor Website.
Access
My.DMACC
1. Move to the DMACC Home Page
2. Click Login
3. Select my.DMACC
Data storage
You have several options for saving files. No matter the option, you can organize your files in a
manner that works best for you. Delete files you no longer use.
For additional information refer to documentation on the DMACC Tech Support site -- Document
Management @ DMACC
Network drive P
My Site





daily system backup
may access from any computer on a DMACC campus or when off campus,
access through https://mylab.dmacc.edu.
daily system backup
access these files from home by logging into my.DMACC
100 MB storage.
Personal Documents library = documents saved here may be accessed
from any location – no other user can have access or view these documents.
Shared Documents library = documents saved here may be accessed from
any location but they may also be accessed by any DMACC SharePoint user.
http://my.dmacc.edu/MySite/default.aspx
Hard drive C
User responsible for data backup
Network PC may be re-imaged at any time which will erase the C drive data.
Microsoft Office
The office suite currently used and supported at DMACC is Microsoft Office 2007. Some computer
labs are being upgraded to Office 2010 and staff and faculty will be upgraded at a date to yet be
determined. For additional resources, refer to documentation
on the DMACC Tech Support/Help Desk site
@ www.dmacc.edu/helpdesk. Note: You must sign in to access all
documentation.
One copy of the Office software may be purchased at a reduced price by DMACC staff, faculty, and
students at any DMACC bookstore and installed on their personal computer.
DMACC Tech Support/Help Desk
Page 3 of 5
http://www.dmacc.edu/helpdesk/
Technical Orientation @ DMACC
DMACC Virtual Lab
MyLab.dmacc.edu is an environment that simulates a network desktop and is accessible from any
PC that has an Internet connection and uses Internet Explorer.
When working within the Virtual Lab environment, you have access to your P drive, DMACC Outlook
email, and some specialized software. You can also access local drives on your home computer but
will not have access to your printer, speakers, or any other peripherals attached to your computer.
Access the DMACC Virtual Lab through the DMACC Toolbar
or by navigating to
from my.dmacc and clicking the My Lab
link located in the upper-left corner.
Note: The DMACC Toolbar may be downloaded
from the Tech Support/Help Desk homepage
at www.dmacc.edu/helpdesk.
My Online Learning
Online classes at DMACC are offered through the Blackboard Learning Management System.
For additional information, go to http://go.dmacc.edu/online/pages/welcome.aspx.
Notes:
An online orientation will
be available two weeks
prior to the course start
date.
Students will not be able to
access their
Blackboard class until the day before the online credit class begins.
Library
The DMACC OneCard, the official College picture ID for credit students, is also
your DMACC Library Card! To use your DMACC OneCard to check out library
books and use library databases, you need to register your card with your
campus library or visit www.library.dmacc.edu.
Note: Activating your DMACC OneCard does not automatically register your
card with the library. Refer to the back of your OneCard for additional information or visit
http://go.dmacc.edu/onecard/pages/welcome.aspx.
Banner
Banner is an administrative software application that DMACC uses to maintain student, financial aid,
and human resources information. This program is usually only used by administrative staff and
DMACC Tech Support/Help Desk
Page 4 of 5
http://www.dmacc.edu/helpdesk/
Technical Orientation @ DMACC
those in a supervisory position. Click link for additional resources:
http://my.dmacc.edu/department/InfoSys/Banner%20Related%20Documents/Forms/A
llItems.aspx
Your Banner User Name and your Network User Name are the same
User Name
See the information on page 1 for determining your User Name

The default User Name is your first initial, middle initial & full last name, but in case
of duplicate names, a number will be added after the last name (i.e. efhutton23)
Your assigned Banner password will be sent to you by e-mail. Student
employees will receive their Banner password from their supervisor.
Password
Your Banner password does NOT expire – if you forget your password, contact
Tech Support at x7300.
Access Banner
1. Start  All Programs  DMACC Applications  Banner  Banner
or
1. Open Internet Explorer and in the address bar replace
http://www.dmacc.edu/ with the word Banner.
2. Type User Name at prompt
3. Type Password at prompt
4. Click Connect
Copy Center for Faculty & Staff
Access DMACC’s Copy Center from any campus OR
from off campus for all your copy needs.
1. Open Internet Explorer and go to the DMACC
Home Page (www.dmacc.edu)
2. Click on Login
3. Click Copy Center
or
1. Navigate to the Copy Center home page
@ http://my.dmacc.edu/sites/CopyCenter/default.aspx
Cisco Phone Systems
1.
Check out these links for learning your telephone system:
Model 7940 or Model 7960
http://www.cisco.com/warp/public/779/largeent/avvid/pr
oducts/7960/index_1020.htm
Cisco voicemail at a glance
http://www.dmacc.edu/helpdesk/IP_Phone/unityglance.pdf
User Guide for models 7960 & 7940
http://www.dmacc.edu/helpdesk/IP_Phone/6040ug.pdf
DMACC Tech Support/Help Desk
Page 5 of 5
http://www.dmacc.edu/helpdesk/
Student Network Login Help
Instead of the student contacting DMACC Tech Support when having problems logging into the network
the first time, DMACC faculty can often assist the student with the process and avoid frustration and
confusion.
New students who have registered for credit classes will have a User Name and default password to log
into campus computers, the Blackboard Learning Management System, and My.DMACC.
This account is created 1-2 business days after the student has registered for credit classes.
The User Name is the first initial, middle initial and last name of the student. In case of duplicate User
Names, a number is added after last name (i.e. efhutton23)
The default password is the last four digits of their DMACC ID and is initially sent to the student by e-mail
or mail.
Since instructors can access their student’s e-mail address and DMACC ID through Web Info System, it is
very easy for an instructor to assist the students in logging into the network the first time.
Please contact Tech Support at 515-965-7300, email techsupport@dmacc.edu or go to
www.dmacc.edu/helpdesk if you need further assistance.
For security reasons, Tech Support will not give out generic logins for DMACC computers.
Find User Name and/or DMACC ID through Web Info System
1. Log into Web Info System
2. Under Faculty and Advisors, click on Summary Class List or Detail Class List
3. Select the Term
4. Select the CRN for the course the student is enrolled in
DMACC ID
Number
In the Summary Class List or Detail Class List
User Name
In the Summary Class List or Detail Class List
5. Make note of the last four digits of the student’s ID number
6. Click the student’s name to navigate to more information about student
7. Scroll to bottom of the screen and click the ‘Student E-mail Address’ link
The User Name is the same as the beginning of their DMACC e-mail address
i.e. efhutton23@dmacc.edu so the User Name is efhutton23
Find User Name through Outlook Properties
User Name
1. Open Outlook and click New Message
2. Click To and locate the student’s name in the Global Address
Book by typing in the student’s last name, comma and then
first name. (i.e., Hutton, Eric)
3. Right-click on student’s name and select Properties
4. The user name will appear in the Alias: field
Copyright © 2011 DMACC
Page 1 of 1
http://www.dmacc.edu/helpdesk/
Our students are immersed in a daily life full of iPods, computers and other technological
advances. Our teaching styles should reflect this change in the classroom by making technology
and multimedia applications an integral part of the learning environment.
Our classrooms are being updated with some of the latest and greatest technical devices and
learning how to use these devices can be an effective educational tool.
To effectively use the technology in the classroom, consider the following:
 Educate yourself and practice using it BEFORE using it in the classroom.
 Consider integrating several pieces of technology.
 Example: Use a data presenter to capture zoomed in objects and then by using
the software from the SMART Board or TeamBoard, create a slide to hide
portions of the screen to be revealed at your discretion when presenting the
lesson. Convert the slide into a pdf version and email to your students.
 Create an action plan to deal with technical glitches. Know other things to
try or who to call.
 View technology breakdowns as an opportunity to involve the students in a
problem-solving activity.
 Always have a Plan B, just in case.
 Realize that you won‟t be able to integrate technology into your teaching materials
overnight. Consider „building to‟ and „building on‟ your lesson materials more each semester.
Instructor
Computer
1. Turn on instructor computer.
2. Press Ctrl/Alt/Delete at the prompt.
3. Key in your unique User ID & Password.
 User ID = first initial, middle initial and last name
 Password = initially sent to you by mail but can be changed by you
 Passwords are case sensitive
 For problems, email techsupport@dmacc.edu or call 965-7300
 To look up DMACC ID or reset password, go to www.dmacc.edu/helpdesk
4. Click OK.
Data Projector
 Data projectors are usually hung from the ceiling and controlled by
using a classroom controller.
 Brand of data projector varies from room to room.
IMPORTANT: Always turn off the data projector when not in use.
Each bulb costs between $325 to as much as $600.
Never use projector
switches to power
on/off or to adjust
zoom.
Technology in the Classroom
 Use a classroom controller to turn on/off the data projector.
Note: When turning off, refer to message that appears on screen.
 Power Off = press the power button again.
 Projector is shutting down. Press any key to cancel.
Page 1 of 8
Copyright
2011 DMACC
 Video equipment in the classroom may be controlled by any of the
Classroom
Controllers
following:
Extron Controllers
A
B
 Remote control
 Extron control box installed on instructor‟s desk
 Control box on wall (either located by interactive whiteboard or by
light switch)
Note: Documentation on how to use the control is usually placed in the
instructor‟s workstation area.
Section A:
 Display On/Off – turns projector on and
off
Section B:
 LAPTOP/PC switches the view between
the computer and a laptop (if connected)
 DOC CAM switches to view image on data
presenter
C
 VCR/DVD switches to view DVD or VCR
video
 AutoSync button will readjust the screen.
Tip: This button is being replaced with a
Display Mute switch which will act as a toggle
switch between blacking out the display or
showing the display.
D
Note: At this time, Extron controllers are
gradually being installed in various classrooms so
may not be available on all campuses.\
Presenters Mouse
Presentation Remote
Wireless Presenter‟s
Mouse
Section C:
 DVD & VCR Control area is used to switch
from DVD to VCR plus other functions
related to DVD/VCR
Section D:
 Control Volume or control from Bose
Control Pod
 As there are many names for this device, in
summary, it is a device that acts as a wireless
mouse and pointer as well as a multimedia
remote control. Depending upon the product,
it can be used to:




Navigate through a PowerPoint presentation
Used as a laser pointer
Used as a thumb drive or storage device
Used to control a media player such as Windows Media Player to
control the volume, pause/play or stop the player, mute the sound,
etc.
 At this time, DMACC is currently purchasing Keyspan Presentation
Remotes or V365 Wireless Presentation Remotes. If interested in
purchasing one through DMACC, an order from your department
may be submitted to maclark@dmacc.edu. Include Index in email
message.
Technology in the Classroom
Page 2 of 8
Copyright
2011 DMACC
Digital
Presenters
 A data presenter:
 can be used as an audiovisual tool to project printed materials, such as
textbooks, educational materials, and student papers
 can project three dimensional objects, such as a model or tool, so that all
participants can focus on the same portion at the same time
 may have the abiity to project slides and X-ray files
 may have the ability to be used as a scanner to save an image as an
electronic file
often referred to
as an ELMO or
Document Camera
 Several brands of digital presenters (often referred to as an Elmo) are
installed in our classrooms.





Samsung UF-80 DX (use with installed software program)
Samsung UF-80ST (use with installed software program)
Samsung SDP-950
Samsung SDP-860
Canon RE-350
IMPORTANT: Always turn off the digital presenter when not in use.
Note: User manuals are available for each data presenter on the DMACC
TechSupport/Help Desk website at www.dmacc.edu/helpdesk. Click
the „Click Here to Sign In‟ button and then go to Training
Documents  Classroom Technology  Digital Presenters
(Elmo)to locate documentation.
DVD/VCR
Players
Combo Unit
 DVD/VCR players are controlled by using the classroom controller.
Note: Some classrooms are still set up where the combo unit may only run
through the TV.
1. Turn on and log into instructor computer.
2. Turn on data projector.
3. Turn on unit and insert DVD disk or VCR tape.
4. Press appropriate button on classroom controller to toggle from:
 Computer to Video Input or RGB (computer) to Video Input
Note: If when playing a DVD through the computer and the sound doesn‟t
work or is choppy, try using the „Intervideo WinDVD‟ program instead of
“Windows Media Player.‟
Room Lighting
Master Power
Units
 Some rooms may have two light switches which allow the user the turn
off the front lights for better viewing of the screen.
 In some classrooms, the equipment is plugged into a master power unit.
If there is no power to the PC, Digital Presenter, etc., verify that Power
Unit is turned on.
Refer to the
area of the DMACC Tech Support/Help Desk website for additional
documentation on how to use Sympodiums, Interactive Whiteboard, Digital Presenters
and view Classroom Equipment Guides.
Technology in the Classroom
Page 3 of 8
Copyright
2011 DMACC
Microsoft
Office 2007
 The office suite currently used and supported at DMACC is Microsoft
Office 2007.
 For additional resources, refer to documentation on the
DMACC Tech Support/Help Desk website @ www.dmacc.edu/helpdesk.
Note: You must sign in to access all documentation.
 Some computer labs are being upgraded to Office 2010 and staff and
faculty will be upgraded at a date yet to be determined.
 One copy of the Office 2007 software may be purchased at a reduced
price by DMACC staff, faculty, and students at any DMACC bookstore
and installed on their personal computer.
Interactive
Whiteboards
1. To use an interactive whiteboard, turn on instructor‟s computer and
turn on data projector.
Note: There is no on/off switch on an interactive whiteboard. It will
automatically be on if computer and data projector is on and software is
installed.
 DMACC is currently using two different kinds of Interactive
Whiteboards: SMART Boards and TeamBoards.
 They both perform the same functions but in a different way.
Note: Know which board you will be using.
 The SMART Board has a pentray at the bottom of the screen that
consists of four color-coded slots for pens and an eraser that can be
picked up.
 The TeamBoard has a toolbar called the „ActionBar‟ that appears along the
bottom of the board.
 Use an Interactive Whiteboard:
 as a touch screen
 to annotate or write on the screen
 to capture the annotations into PowerPoint or into a software program
called „SMART Notebook‟ or „TeamBoard Draw‟ and then convert into a pdf
to email to students.
 for other options such as a screen shade, spotlight, highlighting tools,
shapes, clipart, hyperlinks, etc., etc., etc.
Note: The software program for each board may be downloaded onto any
office or home computer so that classroom material may be prepared when
away from the board.
 For each interactive whiteboard, refer to documentation on the DMACC
Note: Try to avoid
using dry erase
markers on an
interactive
whiteboard.
Tech Support/HelpDesk website.
 Refer to the Tech Training calender for „SMART Board Basic/Notebook
Technology in the Classroom
Basic‟ or „TeamBoard Basic‟ classes.
https://go.dmacc.edu/helpdesk/Pages/trainingcalendar.aspx
Note: If a class is not scheduled at a convenient time for you, please email
techtraining@dmacc.edu with a day and time suggestion. You may also request
department-wide training at techtraining@dmacc.edu.
Page 4 of 8
Copyright
2011 DMACC
Sympodium Pen
Displays
USB Flash Drive
(Thumb Drive, Jump Drive
Travel Drive, Pen Drive)
 The Sympodium Pen Display uses the same technology and software
program as the SMART Board interactive whiteboard. SMART
Board software must be installed and running in order for the
Sympodium to function.
 DMACC is currently using two different kinds of Sympodium Pen
Displays: ID370 and DT770.
 ID370.
 You must use the tethered pen. A pen touch is equivalent to a
mouse click. A double-tap is equivalent to a double-click.
 Use the tethered pen and pen tools to write or draw in digital
ink over any application.
 DT770.
 Use the tethered pen OR your finger like a mouse. A pen touch
or finger press is equivalent to a mouse click. A double-tap is
equivalent to a double-click.
 Use the pen tools to write or draw in digital ink over any
application.
 You cannot use your finger AND the tethered pen at the same
time. If the pen is in its pen recess, the Sympodium detects
contact between any object and the interactive screen. If the
pen is removed from the pen recess, it will ONLY detect
contact between the pen and the interactive screen.
 Refer to additional documentation on the DMACC Tech
Support/Help Desk website called „Notebook Software‟ or
consider attending a class on SMART Board Basics/Notebook
Basics.
 USB flash drives are storage devices integrated with a USB
interface. They are typically small, lightweight, removable and
rewritable. Flash drives have replaced the floppy disk because they
are more compact, faster, hold more data, and are more reliable.
 They vary in storage ability and may be purchased at any office
supply store or retail center.
 When plugged into any USB port, it will
be recognized as „new hardware‟ and an
icon will appear in the status tray in the
lower right corner of your screen.
 Always properly remove the USB drive from your computer.
1. Make sure no files on the USB drive are in use.
2. Click the Safely Remove Hardware icon located in the lower
right corner of your screen.
 A list of devices will appear. Click on the item that matches
your USB flash drive. It is safe to remove when you see the
„Safe to Remove Hardware‟ balloon.
Technology in the Classroom
Page 5 of 8
Copyright
2011 DMACC
Student Response
System
Clicker
Interactive Response
System
 A Student Response System (SRS) is a tool used to promote active
learning in the classroom. Students respond to questions posed by
the instructor using a small handheld keypad that looks like a TV
remote control.
 A SRS allows the instructor to:
 engage students through interactive question and answer sessions
 get individual responses from hundreds of students at once
 collect instant feedback from every one of his/her students.
 instantly assess students' understanding of the subject matter
 A SRS allows students to:
 participate actively in class
 volunteer answers and opinions in class without fear of
intimidation or embarassment
 get instant feedback on how well they are understanding the
material
 see how they are measuring up to the rest of the class
 Student Response System (SRS) software:
 polls students, tabulates the student responses and displays the
results back to the class in graphical form.
 There are many types of Student Response Systems on the market.
A couple that are currently being used by instructors at DMACC
are:
 PRS/RF www.interwritelearning.com

David Levy, West Campus, has many links and information at:
http://my.dmacc.edu/sites/InServices

He has purchased a set and students check them in and out
 CPS/IR www.einstruction.com
Technology in the Classroom

Currently being used in Marketing/Management Departments,
Ankeny Campus

Students purchase remote for around $6.00 and can be used in
multiple classes and over several semesters

The McGraw Hill publishers defray all costs of using the CPS if
using their book(s)
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Copyright
2011 DMACC
Using the DMACC Tech Support/Help Desk
Accessing DMACC
Tech Support/
Help Desk
 Perform any of the following:
 Open your internet browser and go
to www.dmacc.edu/helpdesk
 From the DMACC Home Page
( www.dmacc.edu ) , click Tech
Support/Help Desk in the
Student Links section.

Call 7300 or 515-965-7300 if off campus.
Using DMACC
Tech Support/
Help Desk
 Click the ‘Click Here to Sign In’ button to access more information
 Browse for topics by clicking the links in the column at the left
or
 Call or email DMACC Tech Support for assistance
Important Note: Please give as much information as possible.

Contact Information (name, extension number or
phone number where you can be reached, email address)

Location (campus, building #, room #)

Problem (hardware, software, media, etc.)

If equipment (name of device, model #, last 5 digits of device UPC code if available)

Brief description of problem. Please be as detailed as possible and try to use appropriate
terminology. Don‟t just say “Not working” or “It‟s Broke.”
Technology in the Classroom
Page 7 of 8
Copyright
2011 DMACC
Troubleshooting
Always, always, always turn off the data projector when not in use or at end of class period in order
to prolong the life of the bulb/lamp.
Never,
ever try to fix the equipment yourself.
Contact your campus network system analyst or call Tech
Support at 515-965-7300.
Never remove any equipment from the classroom or pull equipment out of carts.
When the data projector is turned off, the whiteboard will also be turned off.
Always properly log off of the instructor‟s computer. If you don‟t log out, anyone has access to data on
your P drive and full access to your email account.
If leaving your computer for a short amount of time and not wanting to log out and then log back in,
temporarily lock your work station by completing the following steps:
1. Press and hold Ctrl + Alt + Delete for Windows Security or Task Manager to appear.
2. Press Spacebar or click on „Lock Computer’.
3. To unlock, press Ctrl + Alt + Delete and enter network password.
Volume Control using the Bose Control Pod
1. If volume does not work, tap the control pod one time so the light on top is green.
If light is gold, the volume is turned off.
2. To adjust the volume, rotate the black ring – clockwise to increase volume, counter
clockwise to decrease volume.
If hardware is not functioning correctly:
1. Shut computer completely down and restart.
2. If still a problem, contact Tech Support at 7300 or appropriate campus Network Systems Analyst.
Note: Refer to “Using the DMACC Tech Support/Help Desk” for additional instructions.
If software program is not functioning correctly:
1. Shut computer completely down and restart.
2. If still a problem, contact Tech Support at 7300 or appropriate campus Network Systems Analyst.
Note: Refer to “Using DMACC Tech Support/Help Desk” for additional instructions.
If equipment is not functioning correctly, contact Tech Support or your campus Network Systems Analyst.









Ames Hunziker Center - Contact Tech Support @ 515-965-7300 or email techsupport@dmacc.edu.
Ankeny Campus – Contact Tech Support @ 515-965-7300 or email techsupport@dmacc.edu.
Boone Campus – Email rderickson@dmacc.edu or call 515-433-5045.
Carroll Campus – Contact Christie Whitaker @ 515-792-8324.
Newton Campus – Contact Daryn McComb @ 641-791-1712 or
email damccomb@dmacc.edu or tell staff at the front desk.
Perry VanKirk Career Academy -- Contact Tech Support @ 515-965-7300 or
email techsupport@dmacc.edu.
Success Center - Contact Tech Support @ 515-965-7300 or email techsupport@dmacc.edu.
Urban Campus – Contact Urban Tech Support @ 515-248-7227 or email
urbanhelpdesk@dmacc.edu
West Campus – Contact Blayne Miller @ 515-633-2428.
Important Note: If your campus Network Systems Analyst is not available, contact
Tech Support @ 515-965-7300 or email techsupport@dmacc.edu.
Technology in the Classroom
Page 8 of 8
Copyright
2011 DMACC