Global Business Culture
Delivering Cultural Connections
Global Business Culture
Services to Law Firms
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Global Mindset Development for Lawyers
Global Business Culture’s training programmes equip lawyers with the knowledge and skills
needed to operate at their best in the international legal environment. The scope of these
programmes varies enormously depending on the needs of each of our legal clients, but
topics covered may include:
The impact of local business culture on cross-jurisdictional transactions
These programmes provide a focused overview of the ways in which different cultural
approaches to business can affect cross-border legal work. Delegates assess their
own cultural bias and are given techniques for interacting more effectively with their
international contacts.
Developing International communication skills
Good communication is central to developing and maintaining strong relationships with both
international clients and colleagues – key problem areas are examined and expertise for
effective international communication is developed.
Competencies for day-to-day international business
The focus of this section is the key business scenarios where cultural
misunderstanding,
and hence inefficiency and delay, can occur. Depending on the individual objectives of our
legal clients, delegates can be given the strategies to improve competencies for crosscultural meetings, presentations, negotiations and decision-making.
Effective cross-border strategy for senior management
These programmes are designed to ensure that senior partners and decision-makers have
the knowledge and flexibility to lead an international practice; the focus can be on the
cultural impact of centrally agreed policies and procedures and/or strategies for building
quality firm-wide relationships with international clients.
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Region/Country Specific Business Skills
Global Business Culture’s country/region-specific training provides lawyers with the
depth of knowledge required to understand the commercial drivers of their international
contacts - and the confidence and skills needed to respond appropriately and deliver
effective messages.
We have a proven record of working with many leading law firms and in-house legal
departments to facilitate the success of their practice within target countries and/or
regions. We tailor our training support to meet each of our client’s objectives but
examples of the benefits derived include:
Building stronger firm-wide relationships with key international clients
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Trouble-shooting to improve communication with contacts from a particular
culture
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Day-to-day business skills that work in the target country/region
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Mentoring for lead lawyers whose work has a specific geographic focus
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Thorough knowledge of the local business environment prior to opening a
new office
Global Business Culture has high levels of expertise and experience in many different
business cultures around the world including:
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Africa
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Middle East
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Asia
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The Gulf
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Central & Eastern Europe
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UK
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China
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USA
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India
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Western Europe
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Cross-Jurisdictional Legal Teams
The skills needed to achieve high levels of client service and team work can be elusive
when the team spans several locations and cultures and so it is not uncommon for crossjurisdictional work to pose extra challenges.
Global Business Culture’s training for cross-jurisdictional legal teams equips lawyers with
the insight and practical skills needed to bridge culture, distance and time. The
programmes can be specifically designed to support:
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Lead lawyers and partners
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All fee earners who regularly work with colleagues in overseas locations
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An existing team working on a specific cross-jurisdictional transaction
The focus of our legal teams’ training programmes will depend on the particular challenges
faced by each of our legal clients and could include:
Improving leadership of cross-cultural teams
Lead lawyers are encouraged to evaluate their own leadership style and consider how this
might influence the performance of their cross-cultural teams. Techniques for building team
identity, trust and integration are developed.
Communicating more effectively within a multi-cultural team
The differing cultural expectations of team members are explored and international
communication skills strengthened so that effective messages can be delivered to both
client and collegue. The issue of virtual communication is examined.
Formulating a cross-jurisdictional team ‘working protocol’
An outline of ‘who does what’ can be developed in a way which harnesses the strengths
of a multi-cultural team and ensures that cross-border work is conducted efficiently
and flexibly.
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Cross-Border Pitching
The ability to bring in work in the increasingly competitive international legal market is becoming an
ever more vital skill for lawyers. Global Business Culture’s cross-border pitching training programmes
develop this skill by focusing on the key competencies needed to successfully promote the firm, the
team and the individual on the international stage.
Tailored programme content
We work closely with our legal clients to ensure that all learning messages, case studies and roleplay scenarios are based around the specific challenges faced by the firm/practice area. Topics
covered will include:
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Understanding multi-national clients’ expectations
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Defining and selling the firm’s USP
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Adapting the pitch for clients from different jurisdictions
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Gathering & sharing relevant information at short notice
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Dealing with resource shortages
Unique course format
Our unique course format allows lawyers to build and practice their international pitching skills in a
competitive but safe environment: mistakes can be made and lessons learnt - but not at the
expense of potential clients.
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A mock pitching scenario is developed based around a real or fictitious international client
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Delegate ‘firms’ prepare and deliver a pitch on a competitive basis and the ‘client’ will
select a ‘winner’
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Targeted input from Global Business Culture regarding the business-related cultural
problems encountered in international selling situations
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Contributions from in-house Business Development about brand, PR, sales, standard pitch
procedures etc (optional)
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Staged assessment and feedback about what went well and what went badly.
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Pre-Secondment Preparation For Trainees
An international seat can often be the most challenging and it is not uncommon for an
international secondment to only partially deliver the expected benefits - from the
perspective of both the trainee and the firm.
Global Business Culture has worked closely with many leading law firms to develop
highly effective training support which fully prepares trainees for their international
assignments. This training can build the generic skills needed to work internationally,
without a particular locational bias, or be tailored to focus on a specific country or region.
Due to the depth and range of our expertise, we have successfully prepared trainees to
work in many different locations around the world including:
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Asia
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The Gulf
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Central & Eastern Europe
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UK
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China
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USA
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Middle East
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Western Europe
Our pre-secondment support is tailored to dovetail into each of our legal client’s trainee
programmes. It is highly practical and, at all stages, trainees are given strategies that they can
apply immediately to their day-to-day work in the international location. Topics covered can include:
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Understanding the impact of cultural difference on business
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Developing international communication skills
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Techniques for developing good relationships with international clients and colleagues
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Strategies to ensure successful integration into the local team
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Day-to-day orientation issues
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
E-Learning
Global Business Culture’s computer-based training programmes and resource packages mean that
our legal clients can deliver key training messages to a geographically dispersed audience in a
flexible, cost effective way. These computer-based options can blend with our face-to-face training
but can also provide significant benefit on a stand-alone basis.
On-line training programmes
Via a package of two, sequential training programmes, learners are introduced to some of the main
ways in which cultural difference can impact upon international business. The programmes build the
skills and knowledge needed to avoid cultural misunderstanding by utilising a variety of interactive
teaching methods, including self-testing of key points.
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How do people from different cultural backgrounds approach business?
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In what ways are international meetings affected by culture?
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How does cultural background influence how people lead and like to be led?
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How can we communicate effectively across the cultures?
These training programmes are supported by a sturdy, SCORM compliant, Learning Management
System.
Worldbusinessculture.com
Global Business Culture’s free-to-air website, worldbusinessculture.com, is the leading on-line
resource for culturally-based business information relating to the world’s 39 leading economies; it
provides comprehensive, on-going support to those who have participated in our face-to-face
training.
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Detailed profile for each of the world’s 39 leading economies
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Business structures, management style, communication, women in business, entertaining
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‘Top tips’ section for each country
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Cultural compatibility testing
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Law Firm Conferences and Retreats
An important element of Global Business Culture’s work with law firms revolves around
input into large-scale conferences, retreats and training events.
Why International business culture on a retreat?
Law firms can sometimes find it difficult to develop effective programmes for
international training events due to the diverse technical needs of lawyers from a
variety of jurisdictions. Many of our law firm clients have, therefore, used these
sessions to focus on the issue of international business culture and to build
international competencies across the firm or a specific practice area.
Our approach
We have developed a number of differing approaches, ranging from delivering a keynote address through to leading and facilitating an entire event.
We work closely with clients in advance to ensure that the training messages, case
studies and role-play simulation exercises are highly focused and directly relevant to
the audience.
All the activities we offer can be delivered to groups of up to several hundred
delegates.
Keith Warbuton - key-note speaker
Keith is an internationally recognised expert in the field of cultural difference in
business. For more than a decade, he has worked closely with many leading law firms
and has a wealth of knowledge developed by working at the cutting-edge to solve their
culturally-related business problems.
Keith is in great demand as a highly engaging conference speaker and facilitator. He
speaks with authority and flair, making serious points in an entertaining way.
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Support Staff
Law firm support staff are often at the sharp end of introducing change into an
international law firm and as such face some of the biggest challenges. Global Business
Culture has developed and provided training in the following key support areas:
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HR
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IT
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Finance
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Business Development
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Learning & Development
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Knowledge Management
These programmes are tailored to meet the specific requirements of each law firm and
the skills set of each delegate-group.
Case studies and role-play simulation exercises can be developed which relate to current
issues faced by the business function and firm.
Examples of the issues addressed include:
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Achieving ‘buy-in’ to centrally agreed policies and processes
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Developing international communication skills
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Building successful multi-cultural teams
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Day-to-day strategies and tools for working across cultures
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Global Business Culture & The Law
Global Business Culture is the pre-eminent consultancy and training provider in the
field of cultural difference in business with a particularly strong profile in the legal
industry. For more than a decade, we have worked in close partnership with many of
the world’s leading law firms and have a proven record of assisting them to optimise
the success of their international work.
How we help
We help our legal clients to solve both strategic and day-to-day operational problems
by developing the skills needed to work effectively across international networks.
Typical issues explored include:
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The impact of culture on international legal transactions
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Working successfully in/with a specific region or country
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Effective cross-jurisdictional legal teams
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International pitching and cross-selling
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Preparing for an international secondment
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Strategies for law firms that work across cultures
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International business culture for legal conferences and retreats
Our approach
Due to Global Business Culture’s unique and in-depth understanding of the ways in
which law firms operate, we are able to develop highly focussed training support
which addresses the specific requirements of each of our legal clients. Our training is
dynamic and practical and it provides immediate, tangible benefits for:
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Partners
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Trainees
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Associates
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Support staff
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Client List
Global Business Culture is proud to have worked with the following law firms:
Ashurst
Jones Day
Allen & Overy
Linklaters
Berwin Leighton Paisner
Lovells
Bird & Bird
Nabarro
Clifford Chance
Osborne Clarke
DLA Piper
Simmons & Simmons
Eversheds
SJ Berwin
Herbert Smith
White & Case
Global Business Culture has also worked with many blue chip companies from a broad range
of market sectors, including:
ACCA
Johnson Matthey
BlackBerry (RIM)
JP Morgan
BT
KMR Group
Caterpillar
McMillan
Catlin
Mizuho
Centrica
MOD
Cummins
Morley Fund Management
HSBC
PAREXEL
IRI
SSL International
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com
Global Business Culture
Delivering Cultural Connections
Contact Details
For more information on any of our products and services, please feel free to
contact us:
Global Business Culture
28 City Business Park
Hyde Street, Winchester
Hampshire S023 7TA,
United Kingdom
Tel: +44 (0) 1962 820100
Fax: +44 (0) 1962 820300
Web: www.globalbusinessculture.com
E-mail: legal@globalbusinessculture.com
Global Business Culture
28 City Business Centre, Hyde Street, Winchester SO23 7TA Tel: +44 (0) 1962 820100 Fax: +44(0) 1962 820300
www.globalbusinessculture.com Email: info@globalbusinessculture.com