How CRH uses SAP Solution Manager as a
central tool to manage their Business
Process Management for the different lines
of businesses
Pieter Raaijmakers,
CRH
Oliver Buyssens,
Expertum
SAPience.be TECHday’13
1
Agenda
Expertum
CRH
Background
Approach
Overview Solution
Demo
Benefits
Next planned steps
Lessons Learned
SAPience.be TECHday’13
2
Expertum
History
• Founded in April 2006 by 2 ex-SAP BeLux employees
• Partnerships
Today
• Team of 50+ SAP Experts and Project Managers
Mission
• Exceed client expectations by providing top-quality expertise
• Provide our people a safe environment for personal and professional growth
Strenght
• Highly skilled & experienced SAP consultants in all SAP areas, combined with a
wide industry knowledge in several domains
SAPience.be TECHday’13
3
Expertum Competence Areas
Focus ALM team
Project
Management
(PM)
Supply Chain
Management
(SCM)
Finance &
Controlling
(FI/CO)
Business
Intelligence
(BI:BW/BO +
HANA)
Knowledge
Management
Product & Service
Development
Governance,
Risk, and
Compliance
(GRC)
Product
Lifecycle
Management
(PLM)
Application
Lifecycle
Management
(SolMan
+NW)
SAPience.be TECHday’13
• Full ALM lifecycle Control
• Business Process Mngt
• Run SAP Like a Factory
• ITSM
• PPM for IT
• SAP Solution Manager
4
CRH
SAPience.be TECHday’13
5
CRH
SAPience.be TECHday’13
6
Background
CRH has done several implementation and roll out projects
Based on a template
Difficult to stick to the template
Business Process Model was put in SolMan
No clear useability
SAPience.be TECHday’13
7
Background –
Unison Roadmap
SAP SVP
Template
LS
CN
EHL
Heras
Trial
BPML
BPML Ext. & Maint.
EHL/LS/CN
Stradal
ChaRM
SAP Legacy
Unison
SolMan
SAPience.be TECHday’13
8
Background
SAP Landscape
SAP system landscape (UNISON)
ECC 6.0 EHP 5 (ERP)
GRC SAP EHP 2 for SAP NetWeaver 7.0
DEVELOPMENT
DEV
QUALITY
ASSISTANCE (QAS)
PRODUCTION
PRD
DEVELOPMENT
GAD
PRODUCTION
GAP
Client 100
Devlopment no data
Client 200
Acceptance for users
Client 200
production
Client 100
Devlopment
Test SAP CC
Client 100
production
Client 200
Test SAP CC
SAP SCM 7.0 (APO) + Lifecache
SAP SOLUTION MANAGER 7.1
DEVELOPMENT
SCD
QUALITY
SCQ
PRODUCTION
SCP
DEVELOPMENT
SMD
PRODUCTION
SMP
Client 100
Devlopment
Test SAP CC
Client 100
Acceptance for users
Client 100
production
Client 001
Devlopment
Test SAP CC
Client 001
production
BW SAP NetWeaver 7.3
DEVELOPMENT
BWD
QUALITY
BWQ
DEVELOPMENT
BOD
Client 100
Devlopment
Test SAP CC
Process Interface (PI) SAP NetWeaver 7.1
PRODUCTION
BWQ
PRODUCTION
BOP
Client 100
Acceptance for users
Client 100
production
DEVELOPMENT
PID
QUALITY
PIQ
PRODUCTION
PIP
Client 001
Devlopment
Test SAP CC
Client 001
Acceptance
Client 001
production
Unison Servers
SAPience.be TECHday’13
Unsion Clients
9
Background
Current Pain Points
Documentation on SharePoint: Issues
• Difficult to find
• Check on completeness
• Version Management
• Define Delta’s
• No single source of TRUTH !
SAPience.be TECHday’13
10
Approach
SAP Solution Manager
SAPience.be TECHday’13
11
Approach
SAP Solution Manager
Business Scenario
A Busines Scenario is a set of
processes that define a business task
in a comprehensive manner on a
macro level
(Procure to Pay)
A Busines Process is a set of logically
related activities performed to
achieve a defined business outcome
Business Process
(Create PO,
Goods Receipt, ...)
Process Step
(Approve ATB, Print PO, ...)
A Process step is an elementary
activity performed to accomplisch a
process
Transaction level
SAPience.be TECHday’13
12
Approach –
Template Management
SAPience.be TECHday’13
13
Solution – Overview
Global
Doc
TEMPLATE
Global
Local
Doc
ChaRM
STRADAL
Global
Local
Doc
Sales
Logistics
Purchasing
Finance
CRH - Solution
EHL
Controlling
Projects
Quality
Production
LS
Master Data
CN
TVS
ChaRM
Maintenance
WM
BW
PM
SAPience.be TECHday’13
14
Solution BPML Content
Documentation
Transactions
Roles
BPML
Customizing
Testscenarios
SAPience.be TECHday’13
Developments
15
15
Solution –
Control the template
Visualization of Local Process Deviations :
• Via ‘Compare and Adjust’ functionality
• Compares template/implementation projects and solutions with each
other
SAPience.be TECHday’13
16
Solution - Demo
CRH Template
BPML Structure
SAPience.be TECHday’13
17
Solution –
BPML Statistics
Object
Count
Process steps
344
Transactions
586
Authorizations
330
Configuration objects
390
Development objects
183
Functional Specifications
60
Test scenario's
238
SAPience.be TECHday’13
18
Benefits
Documentation on SharePoint: Issues
• Difficult to find
• Check on completeness
• Version Management
• Define Delta’s
Solution Manager
offers functionalities
that improves the
management of these
challenges
• No single source of TRUTH !
SAPience.be TECHday’13
19
Benefits
Documentation on SharePoint: Issues
SAPience.be TECHday’13
20
Next Steps : ChaRM
Transparency for Business on IT activities
More structure in updates of Production system
One single process for capturing and processing of changes
Changes done in a controlled way over time ( full E2E view)
Resulting in a more stable productive solution
Considering flexibility for bug fixes
Clear arrangements w/ business
• When to report changes
• When changes will put in production
• Only approved changes
SAPience.be TECHday’13
21
Next Steps : Test Workbench
Test Management
• Finalize Test Cases and Test Scripts
• Introduction of Test Workbench
Job Management
• Identification of jobs
• Monitoring of jobs
TBD
SAPience.be TECHday’13
22
Lessons Learned
Setup SAP Solution Manager in a 2-tier landscape
Start building your BPML as from early in your project
Define clear rules for every member of the project
Define clear responsibilities and assign individuals
SAPience.be TECHday’13
23
LEARN FROM THE EXPERTS
info@expertum.net
www.expertum.net/expertsessions
SAPience.be TECHday’13
24
Thank you!
Pieter Raaijmakers
Oliver Buyssens
Change Manager
SD Business Analyst
CRH
Competence Lead ALM
Expertum
+32 471 609 500
oliver.buyssens@expertum.net
www.expertum.net
praaijmakers@nl.crh-corp.net
www.crh.com
www.expertum.net
SAPience.be TECHday’13
25