info@christoplack.com
CHRIS TOPLACK
PERTINENT WORK HISTORY: Client Success Manager §
2016-­‐Present Own the product/customer integration aspects from on boarding to product impact as well as measure the ongoing customer experience. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Advocate customer needs/issues cross-­‐departmentally. Triage high-­‐level customer support inquiries. Promote the brand of Media Sonar across the industry by speaking publicly at key conferences Sales Executive §
Media Sonar Media Sonar 2015-­‐2016 Drove the sales cycle from opportunity to close. Met or exceeded all quarterly and annual sales objectives. Created and drove revenue within a specified industry. Contributed to business planning with accurate account and opportunity forecasting. Promoted the brand of Media Sonar across the industry by speaking publicly at key conferences. Worked with Product Development to provide training for all new and current clients. Westervelt College Career Counsellor 2012-­‐2015 § Accurately and completely explained educational programs, expected outcomes, student services and financial consideration to students. Conducted interviews and determined appropriateness of candidates for admission based upon career goal compatibility. Provided campus tours, and managed Live Chat along with all social media outlets. Actively involved in developing marketing strategies for the college. Voice Over Artist Independently Contracted 2011-­‐Present § Contracted to provide voice over material for commercials, promos, instructional videos, educational videos and public service announcements. Morning Host Country 103.9 CHOK 2010-­‐2011 § Connected with the target audience using expertise and current research related to pop culture and related events. Creatively used technical expertise. Produced and operated my own show. Portrayed a comfortable demeanour in public. Provided a public face for the radio station. Performed energetically and personably in fast paced environments. Afternoon Host Country 103.9 CHOK 2009-­‐2010 § Prepared and executed live and voice tracked shows. Updated messages on webpage, blog, Facebook and Twitter on a regular basis. Performed remotes and promotional appearances. Mid-­‐Day Host Country 103.9 CHOK 2008-­‐2010 § Interacted with audiences both on the air and outside the station. Managed, operated and produced a quality show. Assistant Producer Blackburn Radio Sarnia 2008-­‐2010 § Produced commercials. Worked with sales reps to ensure the creativity and current accuracy of on air advertising products. Performed the commercial voice work as required. Here are just a few of the companies I have provided voice over material for: § Goodlife Fitness § Mid County Ford § Lambton Meadowview Villa § EBTECH § Rogers Sarnia Bayfest § Fairwinds Lodge § ABC Warehouse § Global Donuts and Deli § Westervelt College § North End Appliance § Time Well Scheduled § Wal-­‐Mart