LEADERSHIP & TEAM MOTIVATION
INTRODUCTION
People leadership is not the same as business management. It requires different thinking, different
skills and different behavior.
OBJECTIVES
By the end of the workshop delegates will be able to:
Develop and enhance communication and motivational skills in handling self, individuals
and tasks, leading to the achievement of personal and business objectives;
Manage change effectively, enabling people to overcome resistance to change;
Learn to lead, not only to manage, building teams from people they are entrusted to
supervise/manage.
CONTENT
Course opening
Objectives, introduction, expectations
LEADERSHIP
Management versus leadership
Leadership styles and skills
Leadership for results
Questionnaire
- identifying your leadership style
- video clip
- Leadership to inspire
MOTIVATION
Self Motivation
Setting goals
Motivating team members
Case study
Motivating ken Dalgliesh
Video clip
People engagement
INTER PERSONAL COMMUNICATION SKILLS
Verbal and non verbal communication techniques
Levels of listening
Exercise: listening skills
Questionnaire: communication skills
World Savings Banks Institute - aisbl
Rue Marie-Thérèse, 11 ￭ B-1000 Bruxelles ￭ Tel: + 32 2 211 11 11 ￭ Fax: + 32 2 211 11 99
E-mail: first name.surname@savings-banks.com ￭ Website: www.wsbi.org
5 C’s of Communication
ORGANISATIONAL COMMUNICATION
Exercise: Knotty Problem
Best Practice techniques:
- Upward/downward/horizontal organizational Communication
Group Exercise: Communication Barriers/solutions at Vietcombank
Presentations
ASSERTIVE COMMUNICTATION FOR LEADERS
Aggressiveness/submissiveness Behaviors & Attitudes
Assertiveness style: Mutual Benefit Techniques
Questionnaire: Your assertive profile
COACHING SKILLS
Benefit of coaching
Giving and receiving feedback
The feedback Process
Giving feedback: guidelines
Aids/Hindrances to coaching
Exercise: Ozzobulla exercise – One to One coaching
PROBLEM SOLVING
Handing conflict
Creative thinking
Exercise: “out of the box thinking”; day 2 ctd
LEADING CHANGE
The leader as catalyst of organization change
Attitudes to change
Overcoming resistance to change
Achieving change
Case study: the Wakewood organization
TARGET AUDIENCE
All managers in charge of people and responsible for achieving objectives with the support of a
team should follow this training
EXPECTED OUTCOMES
This course will empower managers to develop skills as leaders and enable them to communicate
effectively, develop and strengthen existing and future teams. It will provide a lively and engaging
learning forum on the leadership challenges facing managers within today’s changing financial
services scenario.
The 2 day programme is highly interactive, and adopts a workshop-style approach, with use of
trainer-led input sessions enhanced with experiential, participative exercises such as case studies,
video discussions, management games and self analysis questionnaires.
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