Telemarketing Executive Job Description
October 2009
Job Overview
Job Title
Telemarketing Executive (B2B)
Line Manager
Account Manager
Supervisory Responsibilities
None
Location
Blitz Telemarketing
33 Victoria Street
Bristol
BS1 6AD
Holiday
20 days excluding Bank Holidays
Salary
£18K to £25K (including commission and
dependent on experience)
Company Overview
Blitz Telemarketing Limited was formed in 1999 and is one of the leading B2B lead generation
and appointment setting agencies in the UK, dedicated to the IT/ISP/Telco market place.
With a passion for developing and retaining long term relationships, we offer our clients
inbound and outbound telemarketing services along with a full range of data solutions to
ensure campaigns are accurately targeted. Our success lies in not just making calls, but
developing relationships and opportunities with existing and potential customers.
Our ultimate aim is to generate high quality results for our clients! We are currently recruiting
telemarketing executives to work on dedicated high profile outbound campaigns. Due to
continued expansion we are looking for additional full time members of staff to work on a
number of accounts.
Job Description
The role will be to work with a database of clients that are a mixture of existing, dormant
and new contacts and get involved in all aspects of the sales process including building and
maintaining your own business pipeline selling both IT Hardware and Software.
Campaign type and duration will vary depending on client requirements. Full training is given
for all new client campaigns and top up training is given on longstanding campaigns, full
support is also available.
Telemarketing Executive Job Description
October 2009
Responsibilities
• Make telephone calls to prospects
• Keep accurate and detailed records of calls made and results achieved
• Achieve budgeted campaign DMC rate and specified targets
• Understand and manage personal performance on a daily basis
• Attend campaign briefings
•Demonstrate a thorough understanding of our clients products and services and the
objectives of specific campaigns
• Maintain confidentiality
• Act as a representative of the client and represent their interests at all times
•Use company script guidelines appropriately and follow detailed briefs to conduct
campaign calls
• Provide feedback and input to script and copy development
• Record details of opportunities and lead notes
Candidate Requirements
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Outbound calling or customer service experience
Excellent communication skills and strong telephone manner
Proven track record in a sales environment
Good attention to detail
Computer literate and experience in database navigation
Knowledge of the IT industry an advantage
Ability to write detailed follow up notes for business reporting
Mature attitude with a capability to discuss business issues
Confident, self motivated and commission driven
Friendly personality and team player