Efficient Resource Utilization
in IT
MIND
HEART
MUSCLE
25
25
50
SECTOR: IT, INFRASTRUCTURE, SERVICE PROVISION
Team 1
Team 2
Team 3
Team 4
Team 1
Team 2
Team 3
Team 4
56%
33%
22%
11%
0%
78%
0%
0%
0%
10%
80%
50%
67%
17%
67%
67%
ONE COMPANY ISSUE
KEY TAKEAWAYS
The IT department of a large public infrastructure
company suffered from lacking customer orientation and
inefficient resource utilization.
• Above 30 percent efficiency gains and related cost
savings achieved based on Innovisor insights.
• Dramatic overall financial performance and agility
improvements due to realized efficiency gains.
© i n n o v i s o r
Efficient Resource Utilization
in IT
SECTOR: IT, INFRASTRUCTURE, SERVICE PROVISION
APPROACH
INSIGHTS
OUTCOME
Innovisor were engaged to reduce the
external spending on consultants, improve
resource utilization and strengthen the
interface to customers. Following approach
was applied:
1. Execution of a survey-based network
analysis mapping the informal
organization, combined with interviews
of team leaders to understand current
processes and ruling terminology.
2. A gap analysis between current and
desired situation were conducted jointly
with the top management team. The
analysis formed basis for a prioritization
of issues, the going forward planning of
initiatives, and the explicit buy-in to
strategic direction.
3. Facilitation and joint problem solving
throughout the design and
implementation of initiatives, including
KPI setting, visual management, and all
related governance.
• The diagnostic revealed extremely
limited and fragmented collaboration
between teams.
• Innovisor findings demonstrated that
employees had limited knowledge of
competencies held by colleagues
outside their own team, leading to low
utilization of internal competences.
• Due to lack of project/task request
procedures, customer authority
definitions and critical KPIs, the IT
department had lost control of resource
allocation.
• A detected absence of an IT vendor
sourcing strategy constantly caused
higher costs and confusion.
• Reorganization of the IT department,
achieving a clear split between strategic
IT projects and development/support.
• Roles, responsibilities and KPIs clearly
defined and new steering capabilities
introduced.
• Enhanced control of resource allocation,
aligned with defined company priorities
and procedures.
© i n n o v i s o r