Table 1. Final set of quality characteristics – Part I
Characteristic
Definition
Synonym
Reference
Adoption
[18]
Potential customer acceptance
[34]
Acceptability
[47]
Attention
[21][18]
Distraction
[18]
Focus
[37][41]
Properties of the device
where the application will run:
screen size, color depth,
battery life
Device Capability
[31]
Device
[50]
Required HW/SW
[21]
Represents the collection
of network information :
signal strength, delay, jitter
Network Status
[31]
Infrastructure
[50]
Network
[50]
Calm technology
[36]
Aesthetic and minimalist design
[37]
Reliability
[47]
Trust
[22][23][24][27]
[18][45]
Trust/Ethics/ Responsibility
[37]
Availability
The service is always
available, regardless of
hardware, software or user
fault, is often taken for granted
until downtime occurs
Availability
[43][48]
Effectiveness
It refers to completeness in
performing tasks
Effectiveness
[18][37]
Acceptability
Attention
Device Capability
Network Capability
Calm
Represents the desire to use an
application and their
utilization rates
The ability to keep the
user's attention to their main
activity and not on the system
and the technology involved
The ability to prevent users
from feeling overwhelmed by
information system
Reliability
The ability to maintain a
particular level of
performance when used under
specific software conditions
Trust
It is the belief of the user
that the system uses your data
properly and not cause any
harm. Implies awareness,
privacy and control
Table 1. Final set of quality characteristics – Part II
Characteristic
Efficiency
Scalability
Definition
It refers to the amount of
effort and resources required
to reach a certain goal in the
system
The ability to provide
services to few or a large
number of users
Synonym
Performance
[25][49]
Efficiency
[18]
Timeliness
[37]
User's performance
[32]
Scalability
[18]
Ease of Use
Ease of Use
Familiarity
The system should be easy to
use by a target user group
User interactions with the
system should improve the
quality of their work. The user
should be treated with respect.
The design should be
aesthetically pleasing.
Interconnectivity
An interconnected network
between devices allows
sharing
Mobility
The ability to provide users
with continuous access to
resources and information
system, regardless of its
location within the limits of
the systems
Reference
[25][37]
Facility of Use
[30]
Easy to Use
[44]
Perceived Ease of Use
[39]
Familiarity
[33]
Interconnectivity
[19]
Mobility
Ubiquity
[19]
Flexibility
[37]
Multi-space support
[48]
[26]
Predictability
The ability, from past
experiences, predict the result
of running the system.
Predictability
[19]
Privacy
The ability to maintain
information and data protected
Privacy
[21][23][27][18][38]
[40][42]
Safety
The level of risk of harm
to people, business, software,
hardware, property or the
environment in a specified
context of use
Driver safety
[34]
Degree to which a system
or component can execute
correctly in the presence of
invalid inputs or stressful
environmental conditions
Application Robustness
[18]
User Satisfaction
Customer Satisfaction
[22]
Appeal
[18]
User Satisfaction
[18]
Satisfaction
[32]
Robustness
User Satisfaction
The degree of user
satisfaction and how the
system is attractive for the
user
[25]
Table 1. Final set of quality characteristics – Part III
Characteristic
Security
Context-Awareness
Simplicity
Transparency
Definition
The protection to
transport and to store
informations and also
security controls who can
access, use and modify
context information.
The ability to perceive
contextual information
system and proactively
adapt their functionality
The user interface and the
instructions should be
simple
The ability to hide the
system, so users may not
be aware of them.
Moreover, the interaction
is performed through
natural interfaces
Synonym
Security
[21][23][27][32]
ContextAwareness
Contextualization
[28][35][40][44][48]
Usability
Utility
The ability to provide
value to user. Provide a
contribution to user that
was not available before
the developed system
[28][35]
Context
Sensitivity
[32]
Adaptivity
[48]
Simplicity
[19]
Diffusion
Invisibility
[26]
[18]
Interaction
Transparency
[18]
Invisibility
[37]
Understandability
[46]
Transparency
The ability of the
software to be understood,
learned, used and attractive
to the user, when used
under specified conditions
Reference
[48]
Usability
[33][34]
Utility
[22][39]
Usefulness
[33]
Impact and Side
Effects
[18]
Perceived
Usefulness
[47]