Unit 10
SHOPPING
Mini Conversations
1. Customer:
Salesclerk:
2. Friend 1:
Friend 2:
3. Customer:
Salesclerk:
4. Salesclerk:
Customer:
5. Customer:
Salesclerk:
Do you have this sweater in another color?
We have it in beige.
Where did you purchase the car?
I bought it on the Internet.
I'd like to return this shirt for a refund.
OK, but you need the receipt.
Are you paying in cash or by credit card?
I'll pay in cash.
When can you deliver my order?
We can deliver it to you tomorrow.
Dictation Practice
1. Salesclerk:
These are the only colors we have.
2. Friend:
I bought it from a friend.
3. Salesclerk:
Have you worn this shirt? [ worn < wear の過去分詞 ]
4. Customer:
Credit card, which card do you accept?
5. Salesclerk:
Delivery will take about a week.
Listening Practice
1. ○
A ○
B ○
C
2. ○
A ○
B ○
C
3. ○
A ○
B ○
C
4. ○
A ○
B ○
C
5. ○
A ○
B ○
C
Script for Listening Practice
1. Do you have this sweater in another color?
(A) What color did you have in mind?
(B) Yes, we have it in wool.
(C) How can I help you today?
2. Where did you purchase the car?
(A) I don't mind driving.
(B) From a local dealer.
(C) I like the color.
3. I'd like to return this shirt for a refund.
(A) The fitting room is over there.
(B) You can only exchange it for other merchandise.
(C) Sorry, I can't give you a discount.
4. Are you paying cash or by credit card?
(A) Do you accept traveler's checks?
(B) I'm paying $200.
(C) I'm in charge here.
5. When can you deliver my order?
(A) Two weeks ago.
(B) The delivery person is from Jakarta.
(C) Is the day after tomorrow OK?
Part 5
Directions: Select the best word or phrase to complete the sentence.
3 を除き、後方の名詞と熟語・連語を構成している前置詞句
1. The computer I ordered was not ------- stock.
(A) toward
(B) by
(C) with
(D) in 在庫の
2. Martha had the skirt shortened ------- two inches.
(A) from
(B) until
(C) in
(D) by 差異を示す
3. The company delivers flowers -------.
(A) in nation
(B) national
(C) nationwide 全国で (D) nationality
4. We will refund your money ------- full if you are not completely satisfied.
(A) for
(B) in 全面的に
(C) over
(D) at
5. To qualify for this fare, you must purchase your ticket 28 days ----- advance.
(A) in 前もって
(B) on
(C) toward
(D) out of
Paraphrase Practice
1. The PC I ordered was not (available).
在庫がある入手できる
2. Martha (had) two inches taken off the hem of the skirt.
have [もの] 過去分詞
 使役（依頼）の受動的用法
「裾をつめてもらう」
3. The company will deliver flowers (anywhere) in the country.
4. We will (give) you all your money back if you are not completely satisfied.
※give back: 目的語を挟み，距離を置いた連語に注意
※ if 節以下は部分否定「完全にご満足いただけなければ～」
5. To qualify for this fare, you must purchase your ticket at least 28 days
(before) the trip date.
Part 7 Directions: Select the best answer for each question.
The Ken Foss Commitment to Quality
Ken Foss (est. 1955) is1) a Canadian owned and operated jeweler. We are
large enough to bring you outstanding value, but small enough to maintain
our quality and high customer service standards.
価値あるものをお届けする(流通)規模の大きさ，それでいて高いサービス基準を保つ細やかさ
Ken Foss's commitment to quality is second to none. 2 番手に甘んじない = 一番
We unconditionally guarantee that the diamonds [ we sell ] will meet or
exceed standards set / by the Canadian Jewellers Association.// The carat
weight, clarity, and color of your diamond are clearly marked and guaranteed
so you can be sure2) you're getting exactly what you're paying for.
Ken Foss Jewellers
Peach Park Shopping Center
Vancouver, B.C.
Customer Satisfaction Survey3)
Please rate each of the following shopping experiences from 1-5, with 5 being
the highest. Circle your choice.
1. Promptness5) of service
5 ○
4 3 2 1
2. Helpfulness of customer representative
○
5 4 3 2 1
3. Politeness and manners of customer representative
○
5 4 3 2 1
4. Overall satisfaction with your service
○
5 4 3 2 1
5. Satisfaction with the product quality
○
5 4 3 2 1
Comments:
I had to wait5) for a few minutes to talk to someone. The store was very
busy.5) However, the customer representative helped me choose the right
ring for me. She was very helpful and made me feel not rushed to buy just
any ring. She even helped me by putting the ring I chose aside for pickup.
Anna
1. When did Ken Foss first open their business?
(A) Last year
(B) Around 25 years ago
(C) Over 50 year ago
本文前半の冒頭紹介 “est”  established in 1955 と推定できる
(D) Recently
2. How can a customer be sure their diamond is of the highest quality?
顧客は、この宝石商の品質の高さを確信できるのか？質問文と同等の表現より手前に
(A) The Canadian Jewellers Association guarantees the diamonds.
(B) Ken Foss Jewellers guarantees the diamonds.
(C) The Canadian Jewellers Association checks the diamonds.
(D) Ken Foss Jewellers uses only Canadian diamonds.
3. What is the purpose of the survey? 回答用紙のタイトルに「顧客満足度調査」とある
(A) To maintain the quality of customer service at the store maintain「維持する」の意
(B) To allow customers to make special orders at the store
(C) To guarantee the quality of diamonds sold at the store
(D) To persuade customers to buy more diamonds at the store
4. Who would most likely read this survey? この調査を読む人は誰？
(A) The manager of Peach Park Shopping Center in Vancouver
(B) Other customers shopping at Peach Park Ken Foss Jewellers
(C) The manager of the Canadian Jewellers Association
(D) The manager of Ken Foss Jewellers at Peach Park Shopping Center
5. With which aspect of the service was the customer least satisfied?
最も満足度が低い／不満だった点：
悲観的な単語に着目 “had to”, “busy”
(A) The promptness of the service 語彙レベル注意「迅速さ」
(B) The helpfulness of the staff
(C) The price of the diamond ring
(D) The product quality
 A のキーワードが未知語であれば “However,” 以下のコメントを読むことで、
B～D の可能性を消去できる