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VUSTUDENTS.NET TEAM.
Virtual University of Pakistan
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Acknowledgements
By the Grace of Almighty Allah and with the cooperation of entire staff of the branch specifically
Branch Manager Mr. Raja Tariq, guided me well
enough to prepare this entire report and even during my
internship
Zahid Hussain
Roll No. 07
M.Com_4th(Fiance)
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Internship Report
TABLE OF CONTENTS
•
Objectives of Studying the Organization-----------03
•
Overview of the Organization -
--------------04
•
Organizational Structure
------------- 06
•
Structure and Function of the UBL ---------------09
•
Advances departments
•
Financial analysis
---------------16
---------------25
•
IT section
---------------29
•
Profit & loss Accounts ASP
---------------42
•
Balance sheets
---------------44
•
Common Size Analysis
…………….46
•
Ratio Analysis
---------------47
•
Financial overview
---------------53
•
Strengths
----------------55
•
Shortfalls /Weaknesses
---------------58
•
Opportunities
---------------59
•
Threats
---------------60
•
Conclusions
---------------61
•
Recommendations
---------------61
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OBJECTIVES OF STUDYING UNITED
BANK LTD.
The main objectives to study in UBL was to gain knowledge
about
• Personalized banking system.
• Domestic saving.
• To cope out the rapidly changing environment.
• Fully modern and atomized services to their customers.
• Acceleration in the commercial activities and capture
the large market shares.
• The credit requirements of different sectors.
• Offer credit to the agriculture sector at a lower rate.
• Effective and efficient service among the competitor.
• The international trade.
•
The banking services to urban and rural areas.
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•
Uplift the bank in banking as superior and best
banking.Serve commerce and trade community.
.
OVERVIEW OF THE ORGANIZATION
History of banking in Pakistan stands with partition. At the
time of independence there were 487 offices of schedules banks
in territories now consisting Pakistan.
But after the
announcement of independence plan, the banking services in
Pakistan was seriously suffered the banks transferred their
registered offices from Pakistan to India. So, by 30th June
1948, the number of office schedule banks in Pakistan declined
from 487 to 195.
In June 1959, Mr. Agha Hassan Abedi
decided to open a bank different from other to provide modern
banking facilities to trade and industry and to promote the habit
of saving among common people. Necessary formalities have
been compiled for registration certificate to perform business to
STATE A\BANK OF PAKISTAN for permission. After all
these formalities on 7th November 1959, UBL came in to
existence as a schedule bank. Head office was established in
New Jubilee Insurance House; I.I.CHUNDRIGAR ROAD
KARACHI. It was registered as Joint Stock Company. The
bank was incorporated with an authorized capital of
Rs.20million, which was later rose up to Rs.96million.
Mr.I.ICHUNDRIGAR was its chairman who died in December
1960 and was replaced by Mr.Habib-I-Rehmat. Mian Shafique
Saigul was its managing director who was replaced by
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Mr.Agha Hassan Abedi in 1962, after nationalized MrA.K
Yousaf was appointed as managing director for a short while
and later on designated as president; he was replaced by
Mr.Aia-ud-din in on 1st January 1997.
Progress of this estimated institute could be measured in terms
of deposits and number of branches opened. UBL have been
ranked as number three banks in Pakistan in terms of deposits
and branches.
In 1963 first overseas branch was opened in London, in 1966
two branches in Bradford and Birmingham were also opened in
1967 Dubai and Abu Dhabi branches were opened.
More
important thing is that UBL is pioneer in computerization of
banking. Its larger branches are fully computerized. Saving
and current deposit art computerized in almost all branches.
Now UBL is on the road of growth with reference to market
share and network.
Br an ch es
1112 Domestic,
17 Overseas Branches
Registered Office
13 Floor, UBL Building,
Jinnah Avenue, Blue Area Islamabad, Pakistan
Head Office
State Life Insurance Corp. Building #1,
I.I. Chundrigar Road, Karachi, Pakistan
P.O. Box No.: 4306
Phone: (92-21) 111-825-111
Gram: "UNITED"
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Organizational Structure
 Board of Directors
 President

Vice President
• Regional Chief---14
♦ District Managers-----42
 Managers------------------1245

Operation Managers----------1245
• Officers--------------------7000
♦ Clerical staff--------------------
\
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MISSION OF UNITED BANK LTD IS TO
BE THE
• Leading private sector bank in Pakistan.
• With an international presence.
• Delivering quality services.
• Through innovative technology.
• And effective human resource management.
• In a modern and progressive organization.
• Culture of meritocracy maintaining.
• High ethical and professional standards.
• While providing enhanced value to our entire
stakeholder.
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VISION
TO BE THE WORLD
CLASS BANK
WHERE
YOU COME FIRST
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STRUCTURE & FUNCTIONS OF UBL
The main Functions of UBL are
• Collecting cheques and bills exchange from its
customers.
• Collecting interest due, divided pensions and other
sums to customers.
• Transfer of money from place to place.
• Acting as an executor, trustee or attorney for the
customers.
• Providing safe custody and facilities to keep jewelry,
documents or securities.
• Issuing of travelers chafes to give credit facilities to
travel.
• Issuing of letter of credit to facilitate imports and
exports.
• Accepting bills of exchange on behalf of customers.
• Purchasing shares for the customers.
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• Undertaking foreign exchange business.
• Furnishing trade information and tending advice to
customers.
Supervisor Customer Services
Two officers are working in Supervisor Customer Services who
are providing their services to the customers Mr. Moosa and
other is Miss Noshana. These officers perform the following
services.
UBL has taken progressive steps and has introduced innovative
products and services to provide you a variety of banking and
financing services.
1. UBL Profit.
2. Business Partner.
3. PLS Term Deposit Receipt.
4. Special Notice Received.
5. PLS Saving Account.
6. Unisaver Account.
7. Foreign Currency Account.
8. Foreign Term Deposit Account.
1. UBL PROFIT
• UBL Profit - Certificate of Deposit
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Now you can earn a higher income on your surplus cash by
investing it in UBL Profit Certificate of Deposit. UBL Profit helps
you earn extra income with your hard earned money, while
providing absolute trust and security.
•
Profit on Maturity
UBL Profit COD gives you the satisfaction of planning your future
by providing a lump sum payment of principal and profit at the time
of maturity.
•
Stable & High Rate of Return
Avail one of the best and most stable rates of return by investing in
UBL Profit CODs.
2. BUSINESS PARTNER
UBL Business Partner is a current account that especially caters to
the needs of a businessman by offering the convenience and
accessibility of online banking across the country.
Features of Business Partner
•
350 Online Branches In 71 Cities
Now access your account from 71 cities across Pakistan. Our
network is growing at an amazing pace and now you can avail
services like cash withdrawal, payments, deposit, stop payment,
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acquisition of account statement and many more from more than
350 online branches.
• 9-5 Non-Stop Banking
Banking at your own convenience has been made possible. UBL
now offers 9-5 Non-Stop Banking service at more than 450 branches
across Pakistan.
• Countrywide Instant Cheque Clearance
Submit a cheque in one city and get it cleared in another miles away
just within minutes. With online banking services, you can get your
cheque cleared instantly, without any hassle.
• Instant funds transfer
Funds transfer was never this easy. Make payments or receive
payments within minutes using our online facility. With the
introduction of Internet Banking now funds transfer is even made
easier and is just a click away.
Other benefits*:
• Free demand draft, pay order, TT and numerous other
banking services.
No restrictions on the number of withdrawals and deposits.
Free ATM cards allow you to withdraw cash from more than
300 ATM’s
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• Anytime.
• State of the art Internet Banking services
3. PLS Term Deposit Receipt.
If you wish to make a secured long-term investment, UBL’s Term
Deposit Receipt is the smart choice, just make an investment and see
your deposit grow over time. By investing in UBL TDR’s:
• You get an attractive rate of return.
• Your profit is credited to your account every six
months.
• You have the flexibility to choose from a wide range
of tenure.
• Your investment is secured.
• You can avail the Rollover or Renewed option at any
time before encashment
• You can get your TDR en-cashed at any time before
maturity period.
• Available Tenures:
•
One Month
•
Two Months
•
Three Months
•
Six Months
•
One Year
•
Two Years
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5.
•
Three Years
•
Five Years
PLS Saving Account
For all you saver’s. If you choose to keep a deposit in a secured
savings account, which also gives an attractive rate of return then
UBL’s PLS, Savings Account will serve all your financial needs.
By keeping your deposits in UBL’s PLS Savings Account you
can also avail the following services:
•
350 Online Branches In 71 Cities
Now access your account from 71 cities across Pakistan. Our
network is growing at an amazing pace and now you can avail
services like cash withdrawal, payments, deposit, stop payment,
acquisition of account statement and many more from more than
350 online branches.
•
9-5 Non-Stop Banking
Banking at your own convenience has been made possible. UBL
now offers 9-5 Non-Stop Banking service at more than 450
branches
•
across
Pakistan
Countrywide Instant Cheque Clearance
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Submit a cheque in Karachi and get it cleared in Peshawar within
minutes. With online banking services, you can get your cheque
cleared instantly, without any hassle.
• Instant funds transfer
Funds transfer was never this easy. Make payments or receive
payments within minutes using our online facility. With the
introduction of Internet Banking now funds transfer is even made
easier
and
is
just
a
click
away.
6. UNISAVER ACCOUNT
UBL Unisaver Account is an innovative way of serving your banking
needs. Be it trade, business or personal finance, the UBL Unisaver
allows you maximum flexibility, yet gives you optimum returns.
Special Features
•
Daily Profits on your daily balance
•
Higher returns on higher balances
•
Attractive rate of return
• Backed by the bank awarded AAA Credit
Rating
7. FOREIGN CURRENCY SAVING ACCOUNT
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If you wish to maintain a secured foreign currency savings account
then UBL is the safest bet. By opening a UBL foreign currency
savings account:
•
You get to choose from different range of
currencies i.e. US Dollar, British Pound, and
Euro etc.
•
You can avail different attractive rates
depending on the currency you choose.
8. FOREIGN TERM DEPOSIT ACCOUNT
If you wish to make a secured long-term foreign currency
investment, UBL’s Foreign Currency Term Deposit Receipt is a smart
choice, just make an investment and see your deposit grow over time.
By investing in UBL TDR’s:
•
You get to choose from different range of
currencies i.e. US Dollar, British Pound, and
Euro etc.
•
You can avail different attractive rates
depending on the currency you choose.
•
You get the pleasure of availing the best
rate of return in the market. This is what
you call value for money.
UBL BASIC BANKING ACCOUNT – BBA
To accommodate the banking needs of low income groups, United Bank Limited is
pleased to launch the UBL Basic Banking Account Scheme (UBL BBA) from February
25, 2006 across its branch network all over Pakistan. This is primarily aimed toward
helping the low income group to benefit from the banking services without having the
pressure to maintain specific balance amount with the banks. Find below basic product
features of the Product:
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ADVANCES DEPARTMENT
Financing is the major source of income of UBL, its loans
remains approximately two times of its deposits. Driven by
considerable growth in the local credit market and UBL’s
ability to offer competitive rates, the bank’s loan portfolio
registered a considerable increase during 2004, capturing 8.6%
of the domestic market share of advances.
UBL deals with different kinds of loans for different sectors.
The following are the products of its advances.
1. UBL Money
2. UBL Cashline
3. UBL address
4. UBL Drive
5. UBL Small Business Scheme
6. Agricultural Finance
1. UBL MONEY
UBL Money, the Personal Installment Loan from UBL provides you
with power, control, convenience and the flexibility to manage your
financial requirements and realize your dreams. UBL Money is a
fixed installment loan. It gives you access to funds starting from Rs.
50,000/- up to a maximum of Rs. 500,000/- without any collateral.
Features of UBL Money
•
Flexibility
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UBL Money provides you the flexibility to manage your monthly
installments according to your income stream. You can select any
tenor from 1 to 5 years in the multiple of 6 months.
•
Payment Options
You have the option of getting a Pay Order or transfer to an existing
UBL account, Balance Transfer Facility for Credit Cards, or any
other loans.
•
Exciting Features
-Zero-prepayment penalty option
-Complimentary Credit Insurance
-Competitive mark up
Repayment options
You can pay your installments through a Repayment Account at
designated branches. This is not feasible to show because this not
execute till now in Bahawalpur.
Eligibility Criteria
You are eligible if:
•
You are within the age bracket of:
For salaried individuals
21-60 years
For self employed or Businessmen
21-65 years
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•
Your monthly gross income is
For salaried individuals
Rs. 10,000/-
For self employed or Businessmen
Rs. 25,000/-
• You have been:
Employed for the last 6 months or have been in
business for the last 3 years.
• You can use UBL Money to:
 Pay off your credit card balance
 Finance your child's education
 Buy home accessories
 Finance your vacations
 Buy anything you wish
Getting UBL Money is very easy. Just follow the simple steps:
• Fill the UBL Money application form
• Attach a copy of your CNIC and your proof of income
a) A Salary slip if you are a salaried employee
b) A Tax document / Bank Statement if you are self
employed
• Hand the application form along with your documents to any
UBL Money sales staff Member
2. UBL CASHLINE
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Have you ever wished for a loan that was flexible enough to be used
anywhere, anytime, and as many times as you wanted? UBL
introduces Cash line – the most flexible loan, providing you up to Rs.
500,000/- the perfect solution!
Features of the CashLine
•
Flexible
•
Convenient
•
Cheque Book
•
ATM/Debit Card
•
Net Banking
•
Funds Transfer
•
Online Bill Payments
•
Balance Transfer Facility
 How can you get Cashline?
If you are:
•
A salaried person of 21 to 60 years, and your monthly net
salary is Rs. 10,000
Or
•
A self employed business person/professional between the
ages of 21 to 65 years, and your monthly net take home
income is Rs. 25,000
3. UBL ADDRESS
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You have always dreamt of having a permanent address. Now you
can turn your dreams into reality with UBL Address- the unique
offering that makes you the owner of your home while remaining
within your limited income.
UBL Address understands your home financing needs and offers you
a variety of fixed, floating and adjustable rate options-because at
UBL, where you come first.
Features of UBL Address
•
Fixed Rate for 20 years
Fix your repayments for 20 years today. The fixed markup rate gives
you peace of mind and allows you to plan your cash flows better.
•
Mark-up Monthly, Principal Annually (20 years)
For the first time tin Pakistan, UBL address provides an alternative to
high monthly rentals by offering a flexible repayment option to suit
your cash flows.
 Pay only markup for 11 months every year.
 Pay 5% of principal along with the markup in 12th
month every year.
 Enables a fast principal repayment and hence lowers
total markup over life of the loan.
 Installment reduces every year.
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Example on the loan of Rs.1000000 your annual principal repayment
will be Rs. 50,000 while you will only pay the markup as monthly
installment.
•
Pay As You Select (PAYS)
In addition to normal financing, UBL address offer you the facility to
design your own repayment plan to suit your present and future
expected cash flows.
•
PAYS_UP (10years, to 15 years
PAYS_UP allows you to start with low installments that increase
every year. For example, on a 15 year loan of RS. 1,00,000 your
monthly installment will begin from Rs. 9270 in year one and will
rise to Rs. 15679 in year fifteen.
•
PAYS_Down (10years, to 15 years)
PAYS_Down (10 years, to 15 years allows you to pay higher
installments initially, with installments reducing in subsequent year.
No pre-payment penalty after the initial 3 years. For example, on a
15 year loan of Rs.1, 000,000 your monthly installment will begin
from Rs. 12,652 in year one and will fall to Rs. 9631 in year fifteen.
Floating Rate
In this option, you get a fixed rate for a period of 12 months
that gets re-priced annually.
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4. UBL DRIVE
UBL Drive is a unique auto-financing product, which offers you
features, options and flexibility unmatched by any other bank,
because at UBL, You come first.
Types of Finance
1. New Car Financing
UBL Drive allows you to drive away in your own car by making a
down payment of just 10% and to top that with low monthly
installments.
2. Used Car Finance
With UBL Drive you can buy your favorite used car (up to 5 years
old) at the most affordable rates.
3. Cash Your Car
UBL Drive is the quick and hassle free route to the car of your
choice. Offering you for the first time in Pakistan, No Down Payment
and processing charges till your application is approved. After
approval, you can take your Purchase Order to any of our authorized
dealers, pay the Total Cash Outlay amount and simply drive away
with your preferred car.
•
Feauture
Car Tracking Device
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Insurance Options
• Process Charges
A processing charge of Rs. 4,000 will apply.
5. SMALL BUSINESS SCHEME / BUSINESSLINE
Introduction
UBL Businessline… a complete solution to all your Business
Financing needs. With UBL Business Financing facility, you can now
take your business to greater and newer heights, and achieve the level
of success that you truly deserve. UBL Businessline is a running
Finance facility that not only provides funds for growth but also
enables you to capitalize on profitable opportunities. With UBL
Businessline, now you will surely say: "Ab Hui … Kamiyaabi Meri
Manzill'. If you have a small or medium-sized business, UBL can
assist you with the right mix of banking services that will help you
manage and grow your business. Our experts will facilitate you in the
varied financial situations that you come across. We will respond to
your needs promptly because we understand how much your
customers, your employees and YOU depend on us
Eligibility Criterion:
If you fall in the following criteria, then UBL Business line is
just the right choice for you
• Minimum monthly income: Rs. 25,000 and above
Age: 25– 65.
Resident: Pakistani.
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• Self-Employed Professional / Self-Employed
Businessman.
6. UBL AGRICULTURAL FINANCING / INPUT
FINANCING
UBL's agricultural loans on easy terms and conditions to
small-scale land owning farmers boost the country's
economy and yield greener harvests. UBL enables farmers to
buy good quality seeds, fertilizers, pesticides and agricultural
implements. Through the Government's Loan Schemes for
Haris, UBL lets your crops prosper and your dreams
materialize, making Pakistan's economy stronger.
Agricultural loaning is an art or science of business, which
deals with productions of Crops and rearing of birds and
animals to meet the basic necessity of life that is food cloth and
shelter.
Sources of Funds
The only and strong sourcing of financing agricultural loans is
banks own deposits and income receiving from its investment.
Type of Financing
There are three types of financing which are as follows….
• On the basis of Time Period
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 Short-Term Loans (for 1 to 1 and half year).
 Medium-Term Loans (for 1 and half year to 5 years)
 Long-Term Loans (6 years and onward)
• On the Basis of Utilization
 Production Loans are normally short-term Loans.
This type of
Financing is for the purchase of seeds, fertilizer,
labors, and
Food for animals etc.
 Development Loans are normally medium-term and
long-term loans. This type of financing is for the
purpose of purchase of Tractors, Tubwells, godowns,
storage houses, bulldozers, land labeling, agri
Equipments or any material for the construction of
poultry form or fish Form etc.
• On the Basis of Land Utilization
 Form Loans are for the purchase of seeds and
Tubwells, in this type it should be necessary that
land should utilized.
 Non-Form Loans are for the purchase of those
things, which cannot utilize the land diary form,
fishing form and pottery from etc.
• On the basis of Limit
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 Demand Finance is for the production loans, which
should be renued every year it can be for 3 to 7
years.
 Cash / Running Finance is production loans it is
fixed for 3 years not will be renued.
Criteria of Financing
The following persons are fallowing in the criteria financing
for agri loans.
• On the basis of land holding
 Subsistence holding are those who holds 12 and
half acre and blew.
 Economic holding are those who holds 12 and half
acres to 50 acres.
 Above economic are those who hold above 50 acres
land.
80% landlords fall in the first category, 50% loans of 50%
given
To subsistence holding according to state bank of Pakistan for Production purposes.
• On the basis of cultivation
 Owner’s cultivators are those who is cultivating
their own land.
 Owners and tenant cultivators are those who
cultivate their own as well others on lease.
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 Tenant cultivators are those who cultivate only
leased land.
Terms and condition
• The person should not be defaulter of any bank.
• He should himself be cultivator.
• Satisfactory track record.
• The security should be insured.
• Copies of NIC of party and his witnesses
• Two photographs of party
• No objection certificate from that area Financial intuitions
• If loan is above 5 lac then CIB report should clear.
• Prof of cultivation.
• Security as per requirement.
• IB 7 (Islamic Banking).
• Letter of continuity for running finance.
• Letter of hypothecation (delivery).
• Charge creation certificate.
• Naqal intacal.
Securities acceptable
• Agricultural land possiton will remain to the party.
• Any urban or roller property with the name of party.
• Gold and Silver etc.
• Liquid Securities like saving certificate, bonds, shares and
TFC’s.
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• Any other Securities, which is acceptable according to rules
of UBL.
• Personal guaranty of two persons.
• Hypothecations of property.
Sanction Limits
For productions
Sugarcane per acre
Rs 16,000
Cotton per acre
10,000
Wheat per acre
6,000
Rice per acre
6,000
Rate and limits can vary area to area.
For Development
The person should bring quotations of the thing for which he is
approving loans from three authorized dealers. It is in the
option of the bank that which one is accepted, one of them
should be acceptable. After accepting the quotation bank can
sanction one these debt equity ratio 90:10, 80:20 and 75:25.
Markup
Markup is vary from property to property upto 18% its internal
and plus KIBOR.
Repayment Schedules
Demand Finance for productions purposes paid at maturity.
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Demand Finance for Development repay on the basis of installments
on quarterly, half yearly an yearly on the will of party after judging
his cash flow.
Cash Finance for production should clean up for 3 days at any time
once in a year, there is no renewal of documents. Markup is charge
on daily product basis.
Foreign Exchange and ATM Dealer
In this department Mr. Muhammad Fazal is working and
providing foreign exchange and ATM services.
Dealing of Foreign Exchange
The following instruments are used in term conversion of
foreign exchange.
1. Money Gram
2. Taz Raftar Cheaques
3. Hamrah
1. MONEY GRAM
The Money Gram money transfer service was started in 1988 by
integrated Payment Service a US based division of First Data
Corporation (FDC), a data processing company. At that time,
American Express owned FDC.
In 1996,Money Gram Payment System Inc was floated on the New
York Stock exchange. Money Gram Payment System is based in
Denver USA. There is call center located there; it handles
transactions for all non-automated agents and answers queries from
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customers on a 24-hour hotline. Money Gram has a world -wide
agent base of over 29,000 agents, which allows customers to transfer
funds around the world within minutes in over 130 countries. The
Money Gram service will enable our customers to send and receive
funds in 10 minutes.
Money Gram is a 10-minute person-to-person money transfer
service, which is quick and reliable and allows customers to send
money worldwide.
Benefits of Money Gram
•
Reliable and secure service
An extensive network of Money Gram agents, linked by computers
around the world, ensures that our customer's money is transferred
safely. Thousands of people already use the Money Gram service
every day, taking advantage of the extensive Money Gram equality
agent network.
•
Fast and convenient
In just 10 minutes, customer's money can be in another continent,
ready and waiting to be picked up at once of the many Money Gram
agents. Over 29000 agents in more than 125 countries are linked
worldwide to make sure that money is transferred without delay.
There are no complicated procedures and there is no requirement for
a bank account or credit card.

Value for money
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Money Gram offers a fast, safe; service at highly competitive rates
MoneyGram is the cheapest money transfer service available to
customers.
• Free message service
An added personal touch with every transaction you send, customers
can include a 10-word message at no extra cost.
2. TEZRAFTAAR
Free Doorstep Remittances With-in the country or from abroad, UBL
offers the most efficient and price competitive service. With our large
network of branches, we are poised to offer you service almost at
your doorstep.
UBL's new remittance service, TezRaftaar offers all overseas
Pakistanis the fastest and the most convenient delivery of their
money to their beneficiaries in Pakistan. Best of all, TezRaftaar is
completely cost free and is available at all UBL branches along the
Bank's Network in the Middle East, UK and US.
Benefits of TezRaftaar
•
Fastest delivery to your given address in Pakistan
•
Doorstep delivery by authorized courier or credited
to the recipient's account.
•
Free of charge transfer service.
•
Open to all including those who are not UBL account
holders
•
Complete reliability of transaction
3. HAMRAH
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We Are Now Offering Denominations Up To Rs. 10,000 Only UBL
has always been at the forefront in identifying and meeting the
financial needs of its valued customers. UBL was the pioneer in
introducing Rupee Travelers Cheques facility in Pakistan, as early as
1971. In continuation of the same tradition, UBL in the
shape of "Hamrah" Rupee Travelers Cheque enhances this facility
for the convenience of its valued customers by offering
denominations up to Rs. 10,000.
UBL "Hamrah" has been designed keeping in mind, both
convenience and security - be it business, property, trade or personal
needs. "Hamrah" Rupee Travelers Cheques are the ideal and safest
way of carrying cash when traveling anywhere in Pakistan.
Hamrah RTC's are now accepted at more than 2000 places such as
hotels, shops, real estate agents, jewelers, car dealers, etc and of
course at all our UBL branches.
UBL has a 24-Hours customer help-line, providing its customers
with round the clock tele-verification of "HAMRAH" travelers’
cheques.
Benefits of Hamrah
• Absolutely FREE - No Bank Commission, No Excise
Duty:
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Whatever the value of "Hamrah" purchased, no Bank Commission or
Excise Duty will be charged.
•
Denominations:
Available in denominations of Rs. 10,000 and Rs. 5,000.
•
Easily transferable and encashable:
At any of the large network of designated UBL Branches,
countrywide. Transferable/encashable through a single
signature
•
Available to all:
Holding an account with UBL not mandatory for availing this
facility
•
Ease of immediate assistance in case of loss or theft:
Just dial "Hamrah" Hotline UAN for assistance 111-111-825 or
contact nearest designated UBL Branch.
•
Special facility of refund:
Indicate choice of designated UBL Branch for refund, which
will be within days only. Most convenient while in transit
anywhere in Pakistan
Dealing of ATM
ATM card ubl wallet
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UBL wallet ATM/Debit card is all the convenience and security you
desired and the quality you deserve. This wallet holds all the cash in
your bank account. With UBL wallet you can withdraw cash at
ATM’s any time or make cash less purchases at outlets though\rough
the debit card facility.
With no joining fee and an accompanying complimentary cardholder
for your convenience, UBL Wallet has been designed to exhibit the
best in features and facilities, as well as look & feel. Because at
UBL, you come.
Salient Features
•
All the Cash you need
UBL is the only bank that offers the ATM and Debit Card facility to
all account holders at all UBL branches, regardless of whether their
branch is online or offline
•
Nine supplementary Cards
UBL Wallet also gives you the facility of having up to 9
supplementary cards issued against one primary card. All
supplementary cardholders will be able to conduct ATM/Debit
transactions and will share the transaction limits of the primary card
account.
•
24 X 7 Tool-free Contact center
UBL's dedicated staff is at your service 24 hours a day, 7 days a
week. You can call our contact center at 0800-11-825 (Toll-Free), or
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you can simply pick up the telephone placed next to every UBL ATM
and be instantly connected to our customer service representative via
a hotline.
•
UBL Wallet your ATM Card
ATM Network: UBL already has its own network of 53 ATMs,
which continues to expand by the day. Moreover, UBL Wallet is part
of the 1-Link switch, which is a fast expanding ATM network of
more than 12 banks. This allows you to use your UBL Wallet across
Pakistan at more than 300 ATMs
•
Funds Transfer
UBL Wallet allows three kinds of instant funds transfers through
UBL ATMs from your UBL account:

Into any of your UBL accounts.
Into any pre-linked UBL account.Into any other UBL account.
•
Human Assistant
For the first time in Pakistan, selected UBL ATMs feature a Virtual
Human Assistant, who guides you in conducting your ATM
transactions.
•
Security
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Your UBL Wallet functions on a PIN (Personal Identification
Number) based system, ensuring complete security of your
transactions.
•
Mini Statement
Get a printed statement of your account that shows all recent
transactions.
•
Fast Cash
Swiftly withdraw your desired amount by selecting from one of the
options of preset denominations.
UBL Wallet your Debit Card
With UBL Wallet as your Debit Card, you can shop all you want, eat
all you can, or fill up your car tank without carrying any cash. Simply
use your UBL Wallet for direct debit from your bank account. The
Debit Card facility is being offered in association with the Orix
network, which offers connectivity at more than 1600 outlets across
the country. You can use your UBL Wallet to conduct a debit
transaction at any outlet in Pakistan that displays the Orix logo. Your
debit transactions are safe and secure, since only you are aware of
your Personal Identification Number (PIN). A debit transaction is
conducted only when you type your PIN into the Point of Sale (POS)
terminal located at the retailers' premises.
Annual Fee (Rs.)
Card
Type
Gold
•
Primary
Supplementary
500
250
Daily Limits (Rs.)
ATM
Debit
Funds
Withdrawal
40,000
Card
100,000
Transfer
500,000
Attested copy of NIC.
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•
Copy of FIR.
RTC department is immediately in formed about the lost RTC, so that
caution is marked.
The branch officer after verification of
genuineness of the case and proper identification will send the case
duly recommended.
Lost RTC number will be circulated through lost RTC bulletin, the
claim will be settled in cash or credit to part’s account. Refund in lieu
of lost RTC Rs.300 per application.
Furthermore two services are also performed by these officers, which
are as follows.
•
Outward Banking Collection (OBC)
•
Interbank Credit Advice (IBCA)
Types of Cheques
Cheques collected by clearing department are of three type:
1. Transfer cheques
2. Transfer delivery cheques
3. Clearing cheques
Transfer Cheques
Which are collected and d paid by the same branch of the
bank.
Transfer Delivery Cheques
Which are collected and paid by two different branches of a
bank situated in the same city.
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Clearing Cheques
When the payee or endorsee (which deposits the cheques for
collected), and the drawer of cheques maintain accounts with
different bank, the collecting bank can receive the amount of cheques
from the paying bank in any of the following manner:
It can send its representative to each of the paying to collect the
amount of cheques.
But this procedure is risky and wasteful of time and labor. It can
maintain accounts with various paying banks.
Functions of the Clearing Deptt.
• To accept transfer, transfer delivery and clearing cheques
from the customers of the
• Branch and to arrange for their collection.
• To arrange the payment of cheques drawn on the branch and
given for collection to
• Any other branch of UBL or any other member or submember of the local clearing House.
• To collect amount of cheques drawn on members or
sub-member of local clearinghouse, sent for collection
by UBL branches not represented at the local
clearinghouse.
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Cash Department
Mr. Javad Ahmad and Mr. Iqbal are working in this department
as cash supervisor and cashier. They are performing following
functions.
1. Cash Related
2. Unrelated with Cash
1. CASH RELATED
The following are the function with is related to cash.
• Collection of debit slip.
• Receiving of utilities Bills.
• Balance of Cash available at day end with total received.
• Proper send the cash to the regional office or any where at
the instruction of head office.
2. UNRELATED WITH CASH
Mainly related to bills entry, BILLS are auto of charges from the
seller to buyer.
Bills department performs the function of collection of these bills. It
is of two types:
• Clean collection
• Documentary collection
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1. Clean collection
Collection of financial document not accompanied with
commercial & transport documents is called clean collection
e.g. collection of cheques demand drat, dividend bill of
exchange promissory note etc
Procedure
Suppose our client brings a cheque of habib bank LAHORE
for collection. UBL Fared gate branch will endorse it to ubl
main branch Lahore, through special crossing. That branch
must be the clearing agent and after clearing from stat bank
following entries will be passed.
State bank account
Dr
Head office account
Cr
Then that branch will inform us through intimation, and bank will
pass the following entries after paying the party;
Head office account
Dr
Party account credit
Cr
If instead of some there banks the cheques is of some branch of UBL,
Lahore then there e no need of clearing. The entries passed by bank
that branch will be
Party account
Dr
Head office account
Cr
And after receiving intimation bank will pass the entries like;
Head office
Party account
Dr
Cr
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2. Documentary / Inward bills for collection
The collection of out station cheques of our own branches or that of
other bank.
Procedure
Suppose a transaction is carried between is seller accountholder of
Habib Bank Lahore and a buyer, account holder UBL Bahawalpur.
Buyer paid the seller through cheques. Seller gives cheques for
collection to Habib Bank Lahore; they endorse it to Habib Bank main
branch Bahawalpur through special crossing.
HBL Bahawalpur
sends it to UBL main branch Bahawalpur through clearing this OBC
for HBL Bahawalpur.
We (payee) will pass the following entries;
Party A/C
Dr
State Bank A/C
Cr
And send intimation to HBL Bahawalpur and this bank will pass the
following entry.
State Bank A/C
Dr
H O A/C
Cr
And HBL Lahore (collecting agent) will pass this entry.
H O A/C
Dr
Party A/C
Cr
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UNITED BANK LIMITED
PROFIT & LOSS ACCOUNT
AS AT
DECEMBER 31,2008
(Rupee in 000)
2008
2007
2006
Mark-up / return / interest earned
9,233,881
8,944,260 11,020,035
Mark-up / return / interest expense
1,732,760
1,888,349
5,379,435
7,501,121
7,055,911
5,640,600
435,41
4444,871
851,958
(100,381)
104,871
(160,289)
3,841
12,897
47,904
Provision against non-performing
loans an advances
Provision for diminution in the
value of investment
Bad debts written off directly
338,874
562,053
739,573
Net mark-up /return/interest
income after provision
7,162,247
6,493,858
4,901,027
NON MARK-UP/ INTEREST INCOME
Fee, commission and brokerage income
1,654,475 1,442,642 1,351,147
Dividend income / gain on
sale of investments
1,102,510 2,057,314 414,881
Income from dealing
in foreign currencies
668,085 436,656 1,051,778
Other income
981,154 607,500
454,313
4,406,224 4,544,112 3,272,119
11,568,471 11,037,970 8,173,146
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NON MARK-UP / INTEREST EXPENSES
Administrative expenses
6,702,709 6,153,913 5,390,233
Other provision / write offs / (reversals)
(34,422) 551,840
Other charges
Total non mark-up / interest expenses
Extraordinary items
PROFIT BEFORE TAXATION
Taxation - Current
10,456
6,678,743
4,889,728
283,083
- Prior year(s)
285,201
- Deferred
619,900
1,188,184
5,501
27,353
24,252
6,711,254 5,441,838
-
-
4,326,716
2,731,308
193,050
195,871
223,070
18,701
1,274,978 1,102,420
1,691,098
1,316,992
PROFIT AFTER TAXATION 3,701,544 2,635,618 1,414,316
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UNITED BANK LIMITED
BALANCE SHEET
AS AT DECEMBER 31,2008
(Rupee in 000)
ASSETS
2008
Cash and balances with treasury banks
2007
2006
23,844,435 17,274,461
15,649,561
Balance with other banks 17,699,334 11,386434
9,985,788
Lending to financial institutions 16,262,504 23,096,028
3,627,557
Investments
54,953,728 56,516,760 69,244,328
Advances
Performing
144,806,581 92,513,736
Non-performing
6,118,006
3,611,442
67,355,236
5,452,870
Other assets
4,393,852 3,001,793
3,636,065
Fixed assets
3,969,006
3,754,236
2,710,892
45,728
283,171
314,712
Taxation recoverable
Deferred tax asset-net
5,194,89
5,486,357
5,026,457
272,612,663 216,924,418 183,003,466
LIABILITIES
Bills payable
3,811,284
Borrowings from financial institution
2,975,910 1,832,981
11,975,684 7,710,375
5,347,349
Deposits and
other accounts
Sub-ordinate loans
230,256,627 185,071,502 158,263,495
3,500,000
-
-
Liabilities against assets
subject to finance lease
Other liabilities
288
39,995
81,548
3,513,569
4,541,704
5,544,441
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Deferred liabilities
2,191,180
1,535,059
861,935
255,248,632
201,874,545 171,931,749
17,364,031
15,049,873 11,071,717
NET ASSETS
----------Share capital
5,180,000
----------
---------
5,180,000
5,180,000
Reserves
5,915,928
4,678,317
4,243,352
Unappropriated profit/ loss
3,274,439 1,384,490
(797,100)
14,370,367 11,242,807
8,626,252
Surplus on revaluation of assets
2,993,664
3,807,006
2,445,465
17,364,031 15,049,873 11,071,717
----------
----------
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United Bank Limited
Balance Sheet
Common Size Analysis
Rs in '000
Assets
2008
Common size (%)
2007
2006
2008
2007
2006
Cash/Bal. With Banks
23,844,435.00
17,274,461.00
15,649,561.00
8.75
7.96
8.55
Bal.with other banks
17,699,334.00
11,386,434.00
9,985,788.00
6.49
5.25
5.46
lending to F.Is
16,262,504.00
23,096,028.00
3,627,557.00
5.97
10.65
1.98
Investment
54,953,728.00
56,516,760.00
69,244,328.00
20.15
26.05
37.84
144,806,581.00
92,513,736.00
67,355,236.00
53.11
42.65
36.8
Advances-Non performing
6,118,006.00
3,611,442.00
5,452,870.00
2.24
1.66
2.98
Other Assets
4,393,852.00
3,001,793.00
3,636,065.00
1.61
1.38
1.99
Fixed Assets
3,969,006.00
3,754,236.00
2,710,892.00
1.46
1.73
1.48
45,728.00
283,171.00
314,712.00
0.02
0.13
0.17
Advances-Performing
Taxation recoverable
Deferred Tax Assets-net
Total Assets
519,489.00
5,486,357.00
5,026,457.00
0.19
2.53
2.75
272,612,663.0
0
216,924,418.00
183,003,466.00
100
100
100
3,811,284.00
2,975,910.00
1,832,981.00
1.5
1.47
1.07
11,975,684.00
7,710,375.00
5,347,349.00
4.69
3.82
3.11
230,256,627.00
185,071,502.00
158,263,495.00
90.21
91.68
92.05
1.37
0
0
Liabilities
B/Payables
Borrowings from financail ins.
Deposits & othes account
Sub-ordinate loans
Liabilities againest assets subj. To
F.L
3,500,000.00
288.00
39,995.00
81,548.00
0
0.1
0.05
Other Liabilities
3,513,569.00
4,541,704.00
5,544,441.00
1.38
2.25
3.22
Deffered Liabilities
2,191,180.00
1,535,059.00
861,935.00
0.86
0.76
0.5
255,248,632.00
201,874,545.00
171,931,749.00
100
100
100
Share Capital
5,180,000.00
5,180,000.00
5,180,000.00
29.83
34.42
46.79
Reserves
5,915,928.00
4,678,317.00
4,243,352.00
(797,100.00
34.07
31.09
38.33
Unappropriate Profits/Losses
3,274,439.00
2,993,664.0
1,384,490.00
3,807,006.0
18.86
9.19
-7.19
17.24
25.29
22.09
100
100
107.19
Total Liability
-
-
Shareholder's Equity
Surplus on revaluation of assets
0
Total
0
0
17,364,031.0
)
2,445,465.0
0
15,049,873.0
0
11,071,717.0
0
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UNITED BANK LIMITED
RATIO ANALYSIS
2008
2007
2006
BANKS SPECIAL
Earning Assets to Total Assets
95.01%
94.23%
93.61%
Return on Earning Assets
1.43%
1.26%
0.83%
Equity Capital to Total Assets
6.37%
6.94%
6.05%
93.63%
93.06%
93.95%
14.70
13.41
15.53
4.12%
4.00%
10.32%
10.33%
SOLVENCY RATIOS
Debt Ratio
Debt-equity Times
ACTIVITY RATIOS
Total Asset Turnover Ratio
3.39%
Operating Asset Turnover Ratio
10.25%
PROFITABILITY RATIOS
Net Profit Margin
Return on Investment
40.09%
29.47%
12.83%
3.77%
4.66%
3.95%
Return on Equity
21.32%
Return on Assets
1.36%
17.51%
12.78%
1.21%
0.77%
Earning Per Share Rs.
7.15
5.09
0.60
Current ratio
1.52
1.04
1.03
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Earning Assets to Total Assets
95.50%
95.00%
94.50%
94.00%
93.50%
93.00%
92.50%
Earning Assets to Total Assets is increasing trend. In 2008 it become
almost double of 2006. Which shows that bank is investing in earning
asset rapidly. From 2006 to 2008 the total assets and earning asset in
amount also increased which show bank’s strength.
Return on Earning Assets
2.00%
1.50%
1.00%
0.50%
0.00%
2008
2007
2006
Return on Earning Asset is in increasing trend. Banks strategy about
to increase its earning asset becomes successful. But the proportion
of increasing of return on earning assets is lesser than the increase of
earning assets to total assets. If bank concentrate to increase the
return of earning asset, it can increase.
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Equity Capital to Total Assets
7.50%
7.00%
6.50%
6.00%
5.50%
Equity Capital to Total Asset is increase 2006 to 2007 little bit but it
become decrease in 2008 but this decrease is lesser than the
proportion of increase. In 2007 the Total Equity was higher than the
2006 and 2008. It may be call back its shares or its profit become
low in 2008 due to which this ratio become decrease.
Debt Rati o
94.20%
94.00%
93.80%
93.60%
93.40%
93.20%
93.00%
92.80%
92.60%
Debt Ratio is decrease in 2007 but it become increase in 2008, this
increase is lesser than the decrease. This ratio shows that in 2007 the
bank pay its liabilities or its asset become decrease and in 2008 its
total liabilities increase as compare to total Assets, which shows that
other interested partied want to built their relationship with UBL
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Debt-e quity Times
16
15.5
15
14.5
14
13.5
13
12.5
12
Debit/equity Time decrease in 2007 but increase in 2008, which
shows that in 2007 bank have pay its debts and rise its equity but in
2008 once again its liabilities increase to 14.70 time of its equity
which is favorable for the bank. This ratio show the relationship of
the other interested parties with this bank especially creditors.
Total Asset Turnover Ratio
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
Total Asset Turnover increase in 2007 very little bit but it becomes
decrease in 2008, which is not so favorable. This ratio indicates that
the proportion in the turnover is not sufficient as the amount of total
asset increase it should be necessarily that turnover increased.
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Operating Asset Turnover Ratio
10.35%
10.30%
10.25%
10.20%
Operating Asset Turnover is in decreasing trend this trend is not
favorable which shows that increase in the turnover is not according
to the increase of the operating so participating in turnover of the
operating asset is little bit. UBL should control its operating cost.
Net Profit Margin
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Net Profit Margin is increasing trend, which is favorable for the UBL
This ratio shows that a great achievement is happening from 2006 to
2008 in its net profit margin.
Great achievement to control its
expenses and increase its other income.
This shows that the
administrative department is working well.
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Return on Investment
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
Return on Investment is increase in 2007 but it become decrease in
2008, decrease is grater than the increase this is unfavorable trend for
the UBL in 2008. Because the investment is not giving return as well
as is should. So it is not profitable to invest in investment it will be
better for the bank to invest to other Asset, which give grater return.
Return on Equity
25.00%
20.00%
15.00%
10.00%
5. 00%
0. 00%
Return on Equity is in increasing trend, which is favorable for the
UBL. The decision about to maintain equity weither to increase or
decrease becomes successful because it proportion going increase
year to year.
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Return on Assets
1.60%
1.40%
1.20%
1.00%
0.80%
0.60%
0.40%
0.20%
0.00%
Return on Asset in increasing trend, which is favorable for the UBL.
The strategy about the whether to increase or decrease remain
Earning Per Share Rs
8
7
6
5
4
3
2
1
0
successful because the proportion going to increase year to year.
Earning Per Share is in increasing trend, which is favorable for the
UBL. Great achievement is from 2002 to 2008, which is almost 6time increase. This ratio shows that the right decision about the
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number of shares floating in the market, and proper management
Current ratio
1.6
1.4
1.2
1
0.8
0.6
0.4
0.2
0
regarding controlling of expenses. After this the company become
eligible to pay dividend to its shareholder.
Current Ratio is in increasing trend, which is favorable for the UBL.
This ratio shows that the bank have much liquidity to pay its shortterm debts with in shorter period of time. The bank has achieved to
increase its current asset over current liabilities. It shows the good
credibility of the Bank.
Economic outlook
Pakistan economy is on the constant growth trajectory
achieving highest growth level in the last five years, however,
the build up of inflationary pressures are posing some concern.
The real GDP growth rate for the FY05 is being projected at
7.4% - 7.8% per annum, as against 6.6% per annum target. This
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growth is mainly on the back of bumper cotton and wheat
crops. The high pace of monetary expansion, led by increasing
demand for credit by the private sector and coupled with
shortage of liquidity has fueled inflationary trends that have
resulted in a revision of the FY 05 CPI change, which is
expected to be in the range of 8.2% to 8.8% per annum as
against the initial target of 5%. The short-term interest rates
have continued there upward movement, with the cut-off rate
on government treasury bills increasing by 106 to 185 basis
points.
Credit Rating
The JCR-VIS Credit Rating Company Limited has assigned a
short-term credit rating of “A-1+” to the Bank. This is the
maximum rating in the short-term and denotes outstanding
short-term liquidity with highest certainty of timely payments.
Further, the medium to long-term credit
Rating assigned is “A+”, indicating good credit quality,
moderate risk and strong protection factors.
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SWOT Analysis of United Bank Limited
STRENGTHS
1. UBL has its own online software, this software also sell
to the other banks and earn.
2. It has larger network with over 1058 domestic and 15
overseas branches most of them are online.
3. It has many attractive products in advances like
agricultural, commercial and cash line etc.
4. Its main branches are placed art good locations with
beautiful buildings.
5. UBL has good credit rating from JCR-VIS with “A-+”,
in short-term and “AA” in long-term.
6. Well organized program for internees and also provide
them attractive stipend.
7. Help line is available with the ATM for 24 hours to
contact with head office at any problem regarding ATM.
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8. UBL is innovator in chip credit card.
9. All officers of the UBL acting as BDO and participating
to achieve targets, whole staff works as a team.
10. There is no union anywhere in UBL branches.
11. From financial statement analysis it shows that UBL
give preference to advances and investment, Pakistani
community also relay on UBL.
12. UBL’s diversified
deposit
base
and
extensive
nationwide outreach continues to be its key advantage.
13. Till May 2005, the bank had successfully issued over
50,000 credit cards within the country.
14. In the long run, a new corporate image, a large, core,
deposit base and innovative loan products will act as
key drivers to improving the bank’s positioning in the
financial sector.
15. Core capital of the bank stood further enhanced to Rs.
14.55b (FY03: Rs. 11.24b) at March 31, 2005.
16. UBL has set up a Business Risk Review Department to
monitor risk management processes within the bank.
17. The bank has also expanded its ATM network from 10
to 53 ATMs by year-end 2004.
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18. UBL has also acquired a new consumer banking
software – ‘FAIRIZER’ - comprising 3 separate
systems, one system each for consumer banking, credit
initiation & recovery.
19. Driven by considerable growth in the local credit
market and UBL’s ability to offer competitive rates, the
bank’s loan portfolio registered a considerable increase
during 2004, capturing 8.6% of the domestic market
share of advances.
20. Net markup income increased from Rs. 7.05b to Rs.
7.5b as a result of increased investment in credit
portfolio.
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SHORTFALLS / WEAKNESS
1. The promotion of UBL employees almost depends on
bringing of deposits respectively.
2. Some process becomes late due to UBL centralization.
3. UBL at No third in deposit without BDO.
4. Employees are not well grooming as compare to other
modern commercial banks.
5. In restructuring the No of employees too much fire
especially in big cities so now need become appear.
6. From car drive UBL take nominal share although it has
larger network this are due to they not entertaining Land
Lord.
7. There is no any HR officer in Hub level.
8. UBL mostly depend upon one to one marketing for
deposit not organized setup.
9. UBL’s ATM remains most of the time upset.
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OPPORTUNITIES
1. UBL have well experienced IT programmer they can
make their own ATM network like one link and M.net.
2. They can sash their old well-experienced employees to
give promotion.
3. It has largest network due to this it can take benefit
from restructuring.
4. They can increase their market share due to chip credit
card with the help of U phone co.
5. UBL has larger network but not whole branches are
online, if all branches become online then its business
should boost up.
6. UBL has overseas branches most of those countries in
which other main competitors not have if so it can take
benefit after inspiring those govt.
7. Govt. of UAE has declared a free industrial estate which
having its own free poor as Jabl-eali on which no tariffs
to be imposed, UBL has already there it branch and take
benefit and open one more that location.
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THREATS
1. The ATM network has not its own that’s why huge
amount transfer into the ABN ambro account.
2. Well-experienced employees leaved UBL because they
receive good offer from other banks.
3. Due to its IPO’s in last share offering its report badly
damaged.
4. All banks/DFI’s are facing stiff competition to attract
new customers with the privatization program that
began in 1991, so five NCB’s and three DFI’s become
privatized and have new private banks were setup.
5. This is the age of competition, expansion with all good
SFI’s and banks with new technology. It is threat for
loosing its market share.
6. Pakistani political environment is not stable which leave
bad effect on all sectors.
7. Freezing of foreign currency accounts by the govt. of
Pakistan is also a f\ear for all Pakistani banks.
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Conclusions
This organization is well managed with organized structure and
efficient employees. Due to its growth in online branch system,
it has bright future in Financial Organizations.
SUGGESTIONS & RECOMMENDATIONS
• At the end of every report, it needs suggestions and
recommendations. According to my judgment the
following are the suggestions and recommendations.
• As UBL is expending with it network 1058 branches, it
should be beneficial for the bank to computerized all the
branches and earn more than before.
• The proportion of performance related work should be
more than the proportion of deposits in promotions.
• This strategy should be developing that decentralized
means some authority given the branches.
• UBL should appoint the BDO’s at least hub level with
the help of this strategy UBL can increase it deposits.
• It should be necessary for the UBL that for the old
employees training session for well grooming, because
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even they don’t know that how to deal with new
technology.
• UBL should be appoint at least one HR officer at hub
level for dealing HR related work.
• As UBL have well in IT sections, I think they can
develop their own ATM network as M.net and 1 link.
• The ATM machine is some times in small cities remain
disturb that’s why customer become dissatisfied, if UBL
have its own network related ATM than this problem
should solve.
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