PLEASE CONNECT YOUR NOTEBOOK
 Plug in network cable
Lenovo w/ dongle – left side
HP – right side
 Plug in AC Adapter
Lenovo – left side
HP – right side
 Press the power button
Lenovo – top right
HP – top left
PLEASE WAIT AT LOGIN SCREEN
YOUR ACCOUNTS: LOG IN TO YOUR
NOTEBOOK
Click Switch User, then Other User icon
 In the User name box, type your Bentley E-mail Address
 In the Password box, enter your password that you have
been using for e-mail and/or my.bentley.edu

 Click
arrow or press enter key

After you log in your Notebook will reboot

Click on your name and type your Network Password
Welcome Class of 2018 to
Bentley University!
TOPICS TO COVER
Getting
Help
Technology
@ Bentley
Your
Accounts
Support
@ Bentley
Getting
Connected
TECHNOLOGY RESOURCES
@ BENTLEY
 “Real World” experience in 8 high tech labs
Trading Room, User Experience Center (UXC) , Center for
Languages & International Collaboration, Center for
Marketing Technology, ACELAB, CIS Sandbox, Media &
Culture Lab and Studio
 State of the art Library
More than 100 accessible computers, 24 group study rooms,
on-line study room reservations, interlibrar y loan program,
library chat, etc
 On-line resources 24x7
Library Databases, Blackboard, Campus Calendars, my.
Bentley, Infor (work orders), e-mail, Bentley Link and more!
 Hybrid classrooms
Podium PC, Video Projector, Smartboard Technology,
controlled lighting, notebook connection, wireless, etc. in
every classroom!
TECHNOLOGY RESOURCES
@ BENTLEY
 Mobile Computing Program– 30 years and still going strong!
One to One, latest technology, and now choice!
 Support 7 Days a week
On-site hardware repair (M-F), loaner notebooks, Computing
Services Desk and more!
 Falcon card is more than just an ID
Meal card, building access, printing, laundry, and vending
machines
 Print from anywhere on campus (color too!)
Retrieve from print stations located throughout library and
student center
 Fast and secure wireless/wired technology covering the
entire campus
TECHNOLOGY @BENTLEY: NOTEBOOK
SOFTWARE
Microsoft Windows 7 Enterprise
Microsoft Office 2013 Enterprise
Internet Explorer 11
Chrome
Firefox
Sophos Antivirus
Foxit Reader (PDF reader)
FileZilla
Your Accounts: Usernames
Yoenis Cespedes
Short Name
cespede_yoen
•Bentley Link
•Blackboard
•MyBentley
Email Address
cespede_yoen@
bentley.edu
• Your notebook
and public
computers
• Falcon Card
• Library
Resources
• Outlook E-mail
Bentley ID
01234567
•Work Order
Requests
without the @
symbol
•Only in IE
GETTING CONNECTED: BENTLEY’S
NETWORK
 Available throughout campus
Wired
Wireless
 airfalcon (WPA2 Enterprise)– notebook
and most mobile devices
 bguest – visitors
 gamefalcon (gaming console - dorms only)
please fill out form located on –
http://www.bentley.edu/offices/clientservices/gamefalcon-registration
Classroom Network Control System
Faculty can manage your network access in the classrooms
GETTING CONNECTED: BENTLEY E-MAIL
 E-mail, Calendar and Contacts
 Use Microsoft Outlook 2013 on your notebook
 Use Outlook Web Access (owa.bentley.edu) when
away from your notebook and on handheld devices
(i.e. tablet and smartphones)
 500 mb
 Available offline
Cached Mode
 Bentley Global Address Book (GAL)
Listing of all faculty, staf f and students
GETTING CONNECTED: CLASSROOM
Presenting in class is best done through the podium
E-mail presentation to yourself at owa.bentley.edu
PowerPoint – Office 2013 defaults to 16:9 layout.
Change your presentation to 4:3 for best results.
 Design tab -> Slide Size (PowerPoint 2013)
Best connection is through a wired port, where
available (faster, more reliable)
GETTING CONNECTED: BLACKBOARD
 Bookmark blackboard.bentley.edu or click on Blackboard within
MyBentley
 Single on-line location for your course materials (homework
assignments, syllabus, collaboration, etc.)
 When you enroll in a class via myBentley self -service it will
automatically enroll you in Blackboard within 24 hours
 Majority of faculty use Blackboard. If you do not see a course, check
with your professor
 Blackboard username is your Bentley short name (i.e. cespede_yoen )
GETTING CONNECTED: FALCON PRINTING
 Print from anywhere on campus
 Select either “Falcon” or “Falcon
color”
 Pick up your document within 48
hours at multiple stations in the
library or student center (B/W only)
 $40 annual printing allowance
Printing Costs/page
Black/White:
$0.05 single-sided
$0.045 double-sided
Color:
$0.24 single-sided,
$0.23 double-sided
Log in to my.Bentley.edu to check
balance or replenish funds
GETTING CONNECTED: M: DRIVE
N O T E : T H E M : D R I V E I S O N LY AVA I L A B L E W H E N C O N N E C T E D T O T H E
NET WORK
500 MB
Backed up
nightly
Accessible
through
Computer
icon
Great place
for
important
academic
documents
NOTE: The M:Drive is ONLY available when connected to the network
GETTING CONNECTED: WEB BROWSERS
 Web browsers are 3 rd party applications which can
sometimes lead to inconsistencies in compatibility with
websites and web apps.
 Some applications such as Blackboard perform better
using Mozilla Firefox and/or Google Chrome. The work
order request system can only work using IE.
 If you are experiencing issues in a particular application,
please try using a different browser before contacting the
Bentley Help Desk.
WARRANTY
 Manufacturer Warranty
 Notebook has a 3-year warranty
 Defects and parts failure
 Primary (internal) batteries are covered for 1-year
only – failure code required for replacement
 Hard Drive failure
 Memory failure
NON-WARRANT Y
 Non-Warranty or Accidental Damage Protection
 If covered, we will repair and you will be billed a responsibility
fee of $25 or $100
 If not covered, you will be billed the full cost of the repair, up to
$750.
Common types of damage seen in 2013-2014
Carrying notebook by the LCD
Closed lid with pen/headphones on the keyboard
Left notebook in extreme temperature (hot/cold) car
causing condensation
If you (or someone else) makes a repair– voids warranty
Doesn’t matter who did it, you are still responsible!
LCD BRUISING, LIQUID DAMAGE AND
CRACKED LCD
You are responsible for damage/theft (whether or
not it is caused by you, another person or an
external condition).
If your notebook is stolen, contact your local police or the Bentley Police
department when on campus within 24 hours and provide them the
serial number.
– For Bentley Police, they will forward the report to Computing
Services.
– For local police, you must bring a paper copy of the report to
Computing Services.
A responsibility fee of $750 (lost/stolen) will be charged to
your account. You will receive a replacement notebook once
the charge has been paid.
SELF HELP: DON’T FORGET TO BACKUP!
Accidents do happen so protect your files!
 The Computer Ser vices Desk
does not backup data.
 Create a schedule for backups
(monthly, weekly, daily)
 Good locations for backup:
 M: drive
 Cloud
 External HDD
 Flash drives
 A backup scheduling program is
available in Windows 7 via the
Star t Menu (All Programs |
Maintenance | Backup and
Restore)
Client Services recommends backing up data on a regular basis
SELF HELP: WINDOWS UPDATES
 Updates include Office and Windows
 A reboot is necessary to install the updates (Do
not shutdown notebook while updates are being
configured)
 Updates are scheduled to install every day at 3am
as long as your notebook is on
 Client Services recommends you install updates
when you see the update icon
SELF HELP: VIRUS AND MALWARE
PROTECTION
Bentley utilizes Sophos Endpoint Security
Works behind the scenes with real -time protection
Updates definitions every 10 minutes
Protection of f-campus as well with updates coming from
sophos.com
 Please do not install a second anti -virus application, it will
conflict with Sophos




SELF HELP: PHISHING AND TOOLBARS
 Viruses and malware may be
associated with activities you
do on websites
 Never open unexpected e mail attachments, videos or
other links
 Keep your trusted
applications such as Foxit,
Sophos, Windows updated
 Confirm other sof tware
updates or installs by
contacting the Computing
Ser vices Desk
 Before you agree to install a third party application read what “other” applications (ex. toolbars and free
trial software) or spyware may be included that cause performance and security issues.
COMPUTING SERVICES DESK
LOWER LEVEL OF THE LIBRARY
Available 7 days a week to help you with any
technology related questions or problems
How to get help:
Visit us in the lower level of the library
Call us at 781.891.3122
E-mail us at helpdesk@bentley.edu
Common services provided:
Answer basic software questions
Troubleshoot hardware problems
Diagnose and repair hardware
Loaner program
Reset passwords
Connect personal devices to the network
Provide driver and software updates
COMPUTING SERVICES DESK
Services we do not provide:
 Hardware and software repairs on non-Bentley
computers and personal devices, e.g. Smartphones
or tablets
 Data back-up or data recovery
 Hardware and Software support for gaming consoles
 Cross network connectivity
 Enterprise Wireless Access Points (Chromecast)
 Support for printing to personal wireless printers
 Training for software applications
ALMOST DONE!!
1. Before you leave make sure you have the following:
 AC adapter and cord
 Box with additional battery (HP only)
 A network cord
 Dongles (Lenovo only)
2. Zip up your backpack
3. Once you leave the room, the assumption is you have
everything and your computer is working properly.
4. You will receive an email from the Computer Resource
Center indicating that the computer was signed out to
you. Please keep this email.
Thank you for your time and attention
and good luck at Bentley! Don’t forget to
bring your notebook to your IT101 class!
**Please leave network cord on the desk**