MARGARET E. BENNETT
peggylee@wowway.com
CAREER SUMMARY
Performance Improvement Professional with over 20 years experience creating training and performance
improvement solutions in technical and non-technical arenas. Professional mastery in needs assessment, course
design/development, and evaluation. An energetic leader, strategic thinker, and solutions architect who is able to
achieve high-impact results.
EXPERIENCE
ALTERIS GROUP, Farmington Hills, MI
2008 - 2009
Marketing and Learning Company that creates performance solutions and marketing communications that motivate
and inspire people
Instructional Designer
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Designed and developed instructor-led courses for Ford Customer Service and Sales employees that led to
performance improvement
Created assessments that improved the knowledge of Ford Customer Service and Sales employees
CARLSON MARKETING, Troy, MI
2007 – 2008
Global marketing company that builds brand loyalty, designs engagement opportunities, plans, and implements special
events, and provides training programs.
Training Manager/Performance Consultant
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Implemented multi-million dollar training certification program that upgraded the product knowledge,
selling, and customer service skills of over 100,000 dealership personnel.
Reduced training costs, improved course relevance, and increased access to training through comprehensive
evaluations and updates of IDL and web-based courses.
Created quantifiable metrics with General Motors Global Launch team to measure the success of using a
replicable common global launch process.
Delivered significant ROI for clients through creation of courses and performance support elements (e.g.,
activities, tests, job aids, learning nuggets, etc.) delivered through various media.
ACS-HCS, Dearborn, MI
2006
Foremost provider of analytic, consulting, revenue improvement and IT and business process outsourcing solutions to
the healthcare industry.
Trainer/Content Developer
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Reduced training costs by 50% by developing, coordinating, and delivering staff development programs.
Realized a net savings of $50,000 by designing and developing course outlines and content for ILT and/or
WBT.
Decreased the employee turnover rate by assisting with the planning of managed classroom education and
meeting events.
MARGARET E. BENNETT
GENERAL PHYSICS CORPORATION
PAGE 2
2006
International performance improvement company that provides a full spectrum of custom training, engineering,
environmental and support services.
Instructional Designer
On contract at General Motors Corporation.
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Implemented task analysis and needs assessment for Manufacturing Engineers with approval from 100% of
the managers.
Designed and developed instructor-led training materials for Manufacturing Engineering, leading to 50%
greater on the job proficiency.
MSX INTERNATIONAL
1997 – 2006
Global provider of outsourced business solutions integrating automotive best practices, processes, people and
technology.
Instructional Designer/Performance Consultant
Onsite at Ford Motor Company.
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Improved on-the-job performance for Ford engineers and CAD designers by designing and developing
instructor-led and web-based training materials.
Conducted post training interviews (Kirkpatrick’s Level 3 Evaluation) with Ford CAD designers to validate
if skills learned in class were transferable on the job. Results showed the skills were 90% transferable.
Conducted analysis of two-year change management processes utilized by multiple vehicle programs for
selection of “best in class: a high-profile analysis with executive interaction. Pugh Analysis resulted in 90%
conversion to “best in class”.
SYNETICS CORPORATION, Warren, MI
1992 – 1997
Global systems engineering and information technology firm acquired by ACS in 2002 and then by Lockheed Martin.
Senior Training Specialist
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Instrumental in obtaining multi-million dollar government training package.
Trained over 20,000 government employees in PC Applications and specialized database packages
throughout the contiguous United States.
Developed training materials for government employees which maximized their performance on the job.
Managed classroom administration and contract instructors resulting in an efficiently-run training center.
MARGARET E. BENNETT
PAGE 3
EDUCATION
Master of Education, Instructional Technology, Wayne State University, Detroit, MI
BS, Education, Wayne State University, Detroit, MI
“Interactive Courseware Design”, Wayne State University, Detroit, MI
1997
1971
2006
TECHNOLOGY
Dreamweaver, Homesite HTML Development Tool, Framemaker, Microsoft Office Suite, Microsoft Project, Visio,
Adobe Distiller, Websurveyor, Outlook, WordPerfect, Lotus Smart Suite, Pagemaker, Lotus Notes, Internet
Browsers, Custom databases, LAN desktop products, UNIX
PROFESSIONAL AFFILIATIONS
International Society for Performance Improvement (ISPI), Member
Corporate Liaison Chair for ISPI
City of Madison Heights Planning Commission, member
Candidate for City Council. City of Madison Heights
Wayne State Alumni Association, Member
1994 – Present
Present
2001