NZQF NQ Ref
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National Certificate in Public Sector Services (Community Advisor)
(Level 5)
Level
5
Credits
60
Purpose
This qualification is for people who are employed in the public sector as community
advisors. People employed in these roles undertake a wide variety of tasks in diverse
contexts for a significant number of public sector agencies.
The qualification recognises that in addition to agency-specific knowledge and
understanding, community advisors require a range of skills and knowledge to perform
activities that are relatively common to all agencies. The Compulsory section is designed
to reflect this range of skills and knowledge. They include: building and maintaining
relationships with stakeholders; leading groups and teams to achieve objectives;
understanding group processes; giving presentations; business writing skills and
knowledge and understanding of the underlying values and responsibilities of people
working in the public sector including ethics as well as the Treaty of Waitangi and its
principles.
The Elective section allows community advisors to select standards that cover skills and
knowledge specifically relating to public sector core skills, public sector Māori, and public
sector service delivery. Examples of these standards include: demonstrating knowledge
and understanding of the nature and use of information in the public sector; administering
government grants; meeting public sector organisational requirements for the provision of
services; formally representing a public sector organisation; facilitating hui with Māori
stakeholders; and developing and maintaining relationships with internal and external
Māori stakeholders. The Elective section also allows community advisors to select the
most appropriate complementary skills for their position by having the flexibility to select
standards from anywhere on the framework.
This national certificate builds on skills and knowledge recognised by the National
Certificate in Public Sector Services (Induction) (Level 3) [Ref: 1453], the National
Certificate in Public Sector Services (Client/Customer Service) (Level 3) [Ref: 0659] and
the National Certificate in Public Sector Services (Client/Customer Services) (Level 4)
[Ref: 0660].
This qualification leads on to qualifications such as the National Certificate in Project
Management (Level 4) [Ref: 1500], the National Diploma in Project Management (Level 5)
[Ref: 1501], or the National Diploma in Public Sector Māori with strands in Management,
Policy Advice, and Service Delivery [Ref: 0953].
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Credit Range
Level 4 credits
Level 5 or above credits
Minimum totals
Compulsory
4
24
28
Elective 1
0-5
0-5
5
Elective 2
0-16
1-16
17
Balance
0-10
0-10
10
Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
 Electives – A minimum of 32 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Business > Public Sector Services > Public Sector Core Skills
ID
Title
14945
26684
Demonstrate knowledge and understanding of ethics in
the New Zealand State sector
Build and maintain networks and relationships with
internal and external stakeholders in a public sector
context
Business > Public Sector Services > Public Sector Māori
ID
Title
14943
Level
Credit
5
4
5
6
Level
Credit
Demonstrate knowledge of Te Tiriti o Waitangi/Treaty of 5
Waitangi in respect to the public sector
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
5
Credit
9691
Demonstrate knowledge of group processes
5
5
9692
Present information orally to an audience
5
4
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
1106
Humanities > Communication Skills > Writing
ID
Title
16612
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4
Use effective business writing skills in a business
organisation
Level
Credit
4
4
Electives
A minimum of 32 credits at Level 4 or above
 Of which a minimum of 17 credits at Level 5 or above
From the following sets
 Elective Set 1
 Elective Set 2
 Balance
Elective Set 1
A minimum of 5 credits
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
Credit
21335
Lead a group/team to achieve an objective(s)
4
5
21336
Lead a group/team to achieve an objective(s) with
some complexity
5
5
Elective Set 2
A minimum of 17 credits
Field
Subfield
Domain
Business
Public Sector Services
Public Sector Core Skills
Public Sector Māori
Public Sector Service
Delivery
Balance
The balance of credits to achieve
A minimum of 32 credits at Level 4 or above
 Of which a minimum of 17 credits at Level 5 or above
May come from anywhere on the DAS
Transition Arrangements
Version 4
Version 4 was issued following review to ensure the qualification continued to be fit for
purpose.
Changes to structure and content

Title was changed to include the level and a slight amendment to the descriptor.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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

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1106
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Standards 3491, 17558, 19907, and 20478 were removed from the Compulsory
section.
Standards 9692, 16612, and 26684 were added to the Compulsory section.
The requirements of the Electives section were changed.
The content of the Electives section was changed as follows:
o Elective Set 1: standards 2895, 2896, 7454, 11648, and 11650 were removed;
standard 21335, and standard 21336 from the Compulsory section of version 2 of
the qualification, were added; the Public Sector Māori, and Public Sector Service
Delivery domains were moved to Elective Set 2; and the Community Work,
Delivery of Adult Education and Training, Design and Development of Adult
Education and Training, Evaluation in Adult Education and Training,
Management of Adult Education and Training, Assessment of Learning, and
Interpersonal Communications domains were removed. Credits from the
domains that were removed from the qualification can be used to meet the
requirements of the Balance set.
o Elective Set 2: the Public Sector Core Skills domain was added; and the Public
Sector Māori and Public Sector Service Delivery domains from Elective 1 were
added.
o A Balance set was added which allows candidates to select standards from
anywhere on the Directory of Assessment Standards.
For detailed information see Review Summaries on the NZQA website.
Candidates enrolled on programmes or courses leading to the award of version 3 may
either complete the requirements for that version or transfer to version 4.
All new candidates will be enrolled on programmes or courses leading to the award of
version 4 of the qualification.
This qualification contains standards that replace earlier standards. For the purposes of
this qualification people who have gained credit for the expiring standards were exempt
from the requirement to gain credit for the replacement standards – see table below.
Credit for
Exempt from
9674, 9675, 9676
21335, 21336
17497
21335
17498
21336
It is not intended that anyone be disadvantaged by these transition arrangements.
However, any learners that feel have been disadvantaged should contact The Skills
Organisation at the address below.
Previous versions of the qualification
Version 3 was issued following a revision. Changes to structure and content: expired
standard 9674 was replaced by standard 21336; expired standard 65 was removed from
the Elective section of the qualification and was not replaced; the credit requirement for the
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
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compulsory section was raised from 45 to 46 and the credit requirement for the elective
sections was reduced from 15 to 14; the title of reviewed standard 14943 was updated.
This qualification contains standards that replace earlier standards. For the purposes of
this qualification people who have gained credit for the expiring standards were exempt
from the requirement to gain credit for the replacement standards – see table below.
Credit for
Exempt from
9674
21336
This qualification contains a classification which replaces an earlier classification. For the
purposes of this qualification people who have gained credit for standards in the following
expiring classification may continue to use those credits to meet the qualification
requirements – see table below.
Standards from
Education > Adult Education and Training >
Adult Education and Training Knowledge
and Skills
Are treated as standards from
Education > Adult Education and Training >
Design and Development of Adult Education
and Training
Version 2 was issued to update the titles of reviewed Business Administration Services
standards.
NZQF National Qualification Registration Information
Process
Registration
Revision
Revision
Review
Version
1
2
3
4
Date
July 2004
February 2006
October 2008
July 2011
Last Date for Assessment
December 2009
December 2009
December 2012
N/A
Standard Setting Body
The Skills Organisation
Freepost 5164
PO Box 24-469 Royal Oak
Auckland 1345
Telephone
Email
Website
0508 SKILLS (0508 754 557)
info@skills.org.nz
www.skills.org.nz
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
1106
Version
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Planned Review
Any person or organisation may contribute to the review of this qualification by sending
feedback to the standard setting body at the above address.
Next Review
2013
Other standard setting bodies whose standards are included in the
qualification
NZQA
Certification
This certificate will display the logo of the NZQA, The Skills Organisation Limited and the
organisation that has been granted consent to assess against standards that meet the
requirements of the qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
334
Business > Public Sector
Services
090599
Society and Culture > Human
Welfare Studies and Services >
Human Welfare Studies and
Services not elsewhere
classified
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Organisation with
consent to assess and Industry Training Organisations assessing against standards must engage with the
moderation system that applies to those standards. Consent to assess requirements and the moderation
system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016