Notes of Meeting 28th September 2015 of the Haydon Bridge and
Allendale Patient Participation Group (PPG).
In Attendance. Anne Grieve, Vera Fletcher, Jean Ford, Dr Mary Henderson, & David
Stewart (notes)
Apologies. Joan Irwin, Barry Clayton, Ian Fell, Dave Crellin & Annie Bishop
Welcome and Introductions
The group confirmed the notes of the PPG meeting on 29th August and the Open meeting
of 9th September with one change, and then their posting to the practice website.
Open Meeting
The group reviewed the meeting and recommended (in no particular order) as follows
Thanks to Jean and Vera for refreshments and organising the venue, Ian for
“sponsorship”, Dave for chairing, and Chris for talking about Healthwatch.
Refreshments on arrival
Venue to be in one of the villages
Advertising to be more strategic
All practice staff to be encouraged to attend
Purpose of meeting to be clearer
To include an information/educational role for patients
Parish Councils to be approached to advise on a solution to the transport issue
Practice Issues
The CQC report is awaited. The practice is advertising for an apprentice, the third. Flu
vaccination programme is underway.
Friends and Family Test
Anne Grieve reported small numbers completing the survey and it was agreed to consider
the results next meeting.
Survey
The group agreed question 17 be included with health assistant being added to the list,
with Ian and Barry to liaise with Anne to implement.
Patient Group Membership
The group had wide ranging discussion on PPG role and membership, in particular noting
the purpose of the group needs updating, a chair is required and that the membership
needs refreshing. It was agreed:
To ask Parish Councils for their view on what the PPG should do (Dave and Vera)
And to enquire similarly from the practice staff meeting (Mary and Anne)
To recruit via poster in both surgeries (Anne)
To appoint a new chair at next meeting.
Next Meeting - agreed for 6.30pm 9th November at Allendale.
Progress at 28th September on work plan 2015
Activity
Patient
annual
meeting.
Organise
an
informative
and
entertaining
event
for patients to help
the practice (& the
PPG in particular)
hear from patients
and improve and
develop its service
Library.
Investigate
what
resource there is,
what patients want,
and suggest how
patients’ needs are
best met at the two
surgeries
CQC inspection.
Participate in the
inspection
Friends & Family
Test.
Monitor responses,
comment on issues
and
suggest
solutions.
Surgery advice.
Advise practice staff
on patients issues at
the two surgeries
Patient care data
opt out.
Raise awareness of
the issue starting
with young people
Role of PPG
Develop the PPG as
practice
needs
change
External Links
Liaise with other
groups
Progress
Poorly
attended
but
positive
meeting, lessons
learned written up
in PPG notes.
Output
achieved
but
outcome
questionable
Output
Successful
event
Outcome
Enthusiasm in
practice and
patients for a
future
meeting
Timing
Actions
None
Health
watch
indicated
leaflet
supplies were a
local
issue.
Prescription books
discussed at PPG.
Plan for future
of library at
both sites
Patients at HB
having access
to health info
By year
end
JU & DS to
discuss
CAC
interview
complete
Contribution
from PPG to
CQC
PPG
advice
report
PG
work
recognised by
CQC
PPG
an
integral part
of the practice
As and
when
Report
awaited
By year
end
Survey
agreed
Done via family &
friends
Issues raised
with practice
Changes
made
practice
Ongoing
Complete, no
actions
None reported
Campaign to
make patients
aware
By year
end
Complete
CQC report likely
to give a steer to
the group
Annual report
on
practice
website
Group fit for
purpose
Annually
Regular
feedback from
PCs,
CCG,
Healthwatch
etc
Group
members
aware of the
context
in
which
we
work
Annually
Invite PC and
practice
meeting for
views on role
the poster in
surgeries.
No actions
Sample very small
again,
no
big
issues
by