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Comitato Organizzatore Simposi FAPP
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Fax (+39) 011-5683893
Rationale
Why choose this issue to celebrate a centenary of the Clinica
Pinna Pintor?
Can the firmness and the private interest of a family – since the
managerial continuity for two generations is an original aspect to stress
– explain such a long period of survival to social turmoil, the
destructions of two World Wars and the changes of the management of
public health? Or do some other less overt factors explain it?
Returning to the origin, I would like to quote what the Founder
wrote to introduce the first private gynecological clinic : “Differently
from other Italian and foreigner cities, in Turin there was not a private
clinic dedicated to the medical and surgical treatment of women where
they can find a pleasant and highly discreet atmosphere, coupled with
best medical equipment currently available, and with a homely comfort
and assistance”
Up till now, several studies on quality of care in the United States
1-4
, in Europe5-6, and recently also in Italy7, have shown that, when
patients are asked to evaluate the quality of care, what they rate highly
is : dignity and respect, appropriate information, and a comfortable
setting. Those are in fact the quality indicators defined ten years ago by
Italian law.
The second consideration relates to the current convergence of all
health systems, private and public, on patient – centered care. This
demonstrates the validity and the actuality of the original decision made
by the Founder of the Clinic; I think the patient centered care could be
one of the reasons for our hundred-year survival.
What better rationale then for a celebration of the Clinic’s
centenary than a symposium on “ Patient centered care – The perceived
quality of care”?
The symposium is organized by the Arturo Pinna Pintor
Foundation, that is the cultural branch of the Clinic which has
developed several studies on quality assurance. The symposium will be
the opportunity for national and foreign experts to present their most
recent experiences and to discuss methodological issues still open, in
order to stress the essential role of the individual patient in the
evaluation and improvement of quality of care.
P. Pinna Pintor
FONDAZIONE
ARTURO PINNA PINTOR
SIQuAS VRQ
Torino
Final Program
THE CENTENARY
of the Clinica Pinna Pintor
Torino – Italy
A century of tradition and renewal
Symposium
Patient Centered Care
PERCEIVED QUALITY OF CARE
Under the Auspices of
Ministero della Salute
Regione Piemonte
Provincia di Torino
Città di Torino
Accademia di Medicina di Torino
1
Cleary PD. QRB 1989; 172-9.
2
Cleary PD. Health Aff (Millwood). 1991 Winter;10(4):254-67.
3
Cleary PD. QRB Qual Rev Bull. 1992 Feb;18(2):53-9.
4
Joffe S. J Med Ethics. 2003 Apr;29(2):103-8.
5
Coulter A. 2002 http://www.chi.nhs.uk/eng/ratings/academic_papers/coulter_fitzpatrick_davis.doc
6
Sixma HJ. Health Expect. 1998;1:82-95.
7
www.regione.emilia-romagna.it/agenziasan/convegni/QC_maggio2003
Società Italiana Qualità Assistenza Sanitaria-SIVRQ
Associazione Italiana Ospedalità Privata-AIOP
Saturday September 25, 2004
Arturo Pinna Pintor Foundation Hall
Via Vespucci 61 – Torino, Italy
Faculty:
Programme
General Methodological Problems
Anna Apicella: Professor of Sociology and Economics at the
University of Genova; advisor to the regional government of
Liguria on perceived quality of care and patient outcomes.
Chiara Benedetto: Director of theDepartment of Gynecology and
Obstetrics, Ospedale Sant’Anna, University of Torino
Marco Bobbio: Cardiologist, Staff Physician, Department of
University Cardiology, San Giovanni Hospital, Torino.
Paul D. Cleary: Professor of Medical Sociology, Department of
Health Care Policy, Harvard Medical School. Teacher of
research methodology, and medical sociology, organizational
analysis and health care, Boston.
Andrea Gardini: Director for quality assurance in the Regional
Health Service of the Marche and member of the Governing
Council of the International Society for Health Care – ISQua,
Ancona.
Marco Massobrio: Director of the Department of Gynecology and
Obstetrics, University of Torino and Ospedale Sant’Anna,
Director of the School of Gynecology and Obstetrics,
University of Torino.
Antonio Maturo: teaches "Sociology of Health" and
"Methodology of evaluation research" at Bologna University
Plinio Pinna Pintor: Cardiologist, President Pinna Pintor Clinic
and Arturo Pinna Pintor Foundation, Fellow of the European
Society of Cardiology, Torino.
Piera Poletti: Director of CEREF - Centre of Research and
Advanced Education; Member of the Board of the Italian
Society for Healthcare Quality; Director of the program
“Alliance with Citizens”.
Giuseppina Poppa: Obstetrician, Office for Quality, S.Anna
Hospital – Torino.
Grace Rabacchi: Director, Office for Quality, S. Anna Hospital,
Torino.
Rachel Reeves: Senior Researcher and Manager of the Advice
Centre for the National Survey Programme at Picker Institute
Europe, Oxford, England.
Herman J. Sixma: Senior researcher at the Netherlands Institute
for Health Services Research (NIVEL), expert on quality of
care research, Utrecht.
Sergio Vigna: Director of the Technical Activities and Control
Quality of the Health Department of the Regione Liguria,
Genova.
Chairman: M. Bobbio
8.45 P. Pinna Pintor: Introduction.
9.00 P. Cleary: Using Patient Reports to Assess Health
Care in Different Systems.
9.30 H.J. Sixma: Total quality management
incorporating the patients' perspective.
10.00 A. Maturo: Going beyond the traditional
questionnaire : measuring patients’ experience
rather then satisfaction
10.20 P. Poletti: Effective Partnership with Patients &
Informal Caregivers
10.40 Discussion
11.00 Coffee Break
Comparing experiences
Chairman: M. Massobrio
11.30 R. Reeves: Inquiry on patients hospitalized in
Britain.
12.00 A. Apicella, S. Vigna: The System of the Hospitals
in the Liguria Region vs the implementation
of a Regional Observatory of Services’
quality.
12.30 C. Benedetto, G. Poppa, G. Rabacchi: The
importance of several dimensions of care in
an obstetric department: the patients’
opinion.
12.50 A. Gardini: The participation of citizens in the
Regione Marche Project for improving health
care provision.
13.10 P.Pinna Pintor : Discussion and Closing Remarks.
13.30 End of sessions
Scientific Committee
Chiara Benedetto
Marco Bobbio
Plinio Pinna Pintor
Arturo Pinna Pintor Foundation
Via Vespucci 61 – 10129 Torino, Italy
Phone +39 011-5802365 - Fax +39 011-5683893
e-mail: fondazione@pinnapintor.it
General Information
CME Credits requested
100 places are available: first come – first served
Languages: Italian / English
Venue:
Arturo Pinna Pintor Foundation Hall
Via Vespucci 61 – Torino-Italy
Hotel Accomodation
For more information and bookings please contact:
Turin Palace Hotel**** € 139÷169
Phone +39 011 562 5511
Fax +39 011 5612187
e-mail palace@thi.it
Boston Hotel **** € 110÷130
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fax 011 599358
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Prices are for single room
Organized by:
Comitato Organizzatore Simposi FAPP
Piera Colonna – Maddalena Caviglia
Via Vespucci 61 - 10129 Torino, Italy
Tel. (+39) 011-5802365 - Fax (+39) 011-5683893
e-mail: fondazione@pinnapintor.it