Health Protection Service: Service Charter
What does the Service offer?
We carry out inspections, investigations, provide training, advice,
information and enforce the law in relation to:

Hygiene and safety in food premises and food
purchases

Health and safety at work in offices, shops,
warehouses and leisure activities

Infectious diseases and food poisoning control

Licences premises
What can you expect from the Service?
How can you help?




Provide us with your name and telephone number so
we can report back to you.
Keep appointments made and arrange safe access.
Allow the officer access to business premises at all
reasonable times.
Co-operate with and treat the officer dealing with your
problem in a proper manner. The City Council treats
any incident of abuse, threats or assault on its
employees very seriously and we will always consider
taking action against perpetrators whenever this occurs.
Action may include withdrawal of service and legal
remedies.
Our Performance Targets
We measure our performance against:

the number of high-risk Food Safety inspections we
carry out each year

the number of Health and Safety inspections we carry
out each year

the number of Service Requests we respond to within 5
working days

the number of Written Reports we provide within 14
working days following inspections of businesses.
Our annual performance targets, together with details of how we
are performing, are published on our website at
www.sheffield.gov.uk.
Our Customer Care Standards
We aim to:

deal with you in a fair, courteous and confidential
manner

respond immediately to serious problems

respond to service requests within 5 days

provide you with the name and contact details of the
officer dealing with your enquiry

keep you informed of our progress, and action taken, in
responding to your request
How can you access Services?
You can contact us on the telephone numbers shown below:
Food & Safety Issues
(0114) 2735774
Health & Safety Issues
(0114) 2734415
Licensing Issues
(0114) 2734616
or by calling in person at either:
First Point
Sheffield City Council
Howden House
Union Street
SHEFFIELD S1 2SH
Environment and Regulatory Services
Health Protection Services
2-10 Carbrook Hall Road
SHEFFIELD S9 2DB
Email: healthprotection@sheffield.gov.uk
www.sheffield.gov.uk/environment/environmental-health
Copies of the wording of this leaflet can be made available in
large print, Braille, and on audio tape. Copies of this leaflet are
also available in Urdu, Bengali, Arabic, Chinese and Somali.
If things go wrong

see you on time if you have made an appointment

always produce official identification
We try to get things right first time but if you are dissatisfied with
the level of service provided then you can contact the Health
Protection Service Manager or a Principal Officer on (0114)
2053165 or write to the Health Protection Service at the address
shown above.

provide a written report within 14 working days following
any inspection of your business premises
When you contact us with a question or complaint we will aim to
respond in full within 28 days of receipt.

distinguish between recommendations of good practice
and legal requirements when dealing with your
business.
If a full response is not possible within this time, we will let you
know what we have done with your complaint and when you
expect a full reply.
We carry out regular customer satisfaction surveys to check our
performance and seek your views on how to improve our
services. You can view the results by visiting our website at
www.sheffield.gov.uk.
Place Portfolio
Health Protection Service
www.sheffield.gov.uk